Groups | Search | Server Info | Keyboard shortcuts | Login | Register [http] [https] [nntp] [nntps]

Groups > linux.debian.user > #157161 > unrolled thread

Why does Debian not recognize my USB3 disk drive?

Back to article view | Back to linux.debian.user

Contents

  Why does Debian not recognize my USB3 disk drive? Rick Thomas <rbthomas@pobox.com> - 2015-08-31 05:30 +0200
    Re: Why does Debian not recognize my USB3 disk drive? rlharris@oplink.net - 2015-08-31 05:40 +0200
      Re: Why does Debian not recognize my USB3 disk drive? Rick Thomas <rbthomas@pobox.com> - 2015-08-31 06:10 +0200
        Re: Why does Debian not recognize my USB3 disk drive? rlharris@oplink.net - 2015-08-31 06:40 +0200
          Re: Why does Debian not recognize my USB3 disk drive? Rick Thomas <rbthomas@pobox.com> - 2015-08-31 06:50 +0200
    Re: Why does Debian not recognize my USB3 disk drive? CaT <cat@zip.com.au> - 2015-08-31 06:20 +0200
      Re: Why does Debian not recognize my USB3 disk drive? Rick Thomas <rbthomas@pobox.com> - 2015-08-31 06:40 +0200
        Re: Why does Debian not recognize my USB3 disk drive? Rick Thomas <rbthomas@pobox.com> - 2015-08-31 07:00 +0200
        Re: Why does Debian not recognize my USB3 disk drive? CaT <cat@zip.com.au> - 2015-08-31 07:20 +0200
          Re: Why does Debian not recognize my USB3 disk drive? Glenn English <ghe@slsware.net> - 2015-08-31 07:50 +0200
            Re: Why does Debian not recognize my USB3 disk drive? Rick Thomas <rbthomas@pobox.com> - 2015-08-31 09:10 +0200
          Can someone recommend a working USB3 PCI or PCIe card?  [Was Re: Why does Debian not recognize my USB3 disk drive?] Rick Thomas <rbthomas@pobox.com> - 2015-08-31 09:00 +0200

#157161 — Why does Debian not recognize my USB3 disk drive?

I recently added a USB3 PCI card to my Dell Poweredge 1430 server box.

I've tried plugging in various USB3 and USB2 devices (FLASH sticks, a WD 
MyBook 3TB external drive, etc) but they are not recognized by Debian as 
disks.

When I plug these devices into a USB2 card also on the same server, they 
are recognized, but I'm limited to USB2 data speeds on the USB3 devices.

Am I missing a driver for the USB3 card?
Are some USB3 chipsets not supported?
Am I missing something important?

Thanks for any help you can provide!
Rick

With the disk plugged into the USB2 card, I get the following

> rbthomas@monk:~$ lsusb
> Bus 001 Device 004: ID 2222:0013 MacAlly
> Bus 001 Device 003: ID 0557:8021 ATEN International Co., Ltd CS1764A 
> [CubiQ DVI KVMP Switch]
> Bus 001 Device 002: ID 0409:005a NEC Corp. HighSpeed Hub
> Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
> Bus 006 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
> Bus 005 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
> Bus 004 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
> Bus 003 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
> Bus 007 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
> Bus 002 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
> Bus 008 Device 002: ID 1058:1230 Western Digital Technologies, Inc. My 
> Book (WDBFJK0030HBK)
> Bus 008 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
> Bus 010 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
> Bus 009 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
> rbthomas@monk:~$ lspci | grep -i usb
> 00:1d.0 USB controller: Intel Corporation 631xESB/632xESB/3100 Chipset 
> UHCI USB Controller #1 (rev 09)
> 00:1d.1 USB controller: Intel Corporation 631xESB/632xESB/3100 Chipset 
> UHCI USB Controller #2 (rev 09)
> 00:1d.2 USB controller: Intel Corporation 631xESB/632xESB/3100 Chipset 
> UHCI USB Controller #3 (rev 09)
> 00:1d.3 USB controller: Intel Corporation 631xESB/632xESB/3100 Chipset 
> UHCI USB Controller #4 (rev 09)
> 00:1d.7 USB controller: Intel Corporation 631xESB/632xESB/3100 Chipset 
> EHCI USB2 Controller (rev 09)
> 07:05.0 USB controller: VIA Technologies, Inc. VT82xx/62xx UHCI USB 
> 1.1 Controller (rev 62)
> 07:05.1 USB controller: VIA Technologies, Inc. VT82xx/62xx UHCI USB 
> 1.1 Controller (rev 62)
> 07:05.2 USB controller: VIA Technologies, Inc. USB 2.0 (rev 65)
> 08:00.0 USB controller: Renesas Technology Corp. uPD720201 USB 3.0 
> Host Controller (rev 03)
But if I plug the same disk into the USB3 card, I get the following
> rbthomas@monk:~$ lsusb
> Bus 001 Device 004: ID 2222:0013 MacAlly
> Bus 001 Device 003: ID 0557:8021 ATEN International Co., Ltd CS1764A 
> [CubiQ DVI KVMP Switch]
> Bus 001 Device 002: ID 0409:005a NEC Corp. HighSpeed Hub
> Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
> Bus 006 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
> Bus 005 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
> Bus 004 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
> Bus 003 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
> Bus 007 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
> Bus 002 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
> Bus 008 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
> Bus 010 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
> Bus 009 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
> rbthomas@monk:~$ lspci | grep -i usb
> 00:1d.0 USB controller: Intel Corporation 631xESB/632xESB/3100 Chipset 
> UHCI USB Controller #1 (rev 09)
> 00:1d.1 USB controller: Intel Corporation 631xESB/632xESB/3100 Chipset 
> UHCI USB Controller #2 (rev 09)
> 00:1d.2 USB controller: Intel Corporation 631xESB/632xESB/3100 Chipset 
> UHCI USB Controller #3 (rev 09)
> 00:1d.3 USB controller: Intel Corporation 631xESB/632xESB/3100 Chipset 
> UHCI USB Controller #4 (rev 09)
> 00:1d.7 USB controller: Intel Corporation 631xESB/632xESB/3100 Chipset 
> EHCI USB2 Controller (rev 09)
> 07:05.0 USB controller: VIA Technologies, Inc. VT82xx/62xx UHCI USB 
> 1.1 Controller (rev 62)
> 07:05.1 USB controller: VIA Technologies, Inc. VT82xx/62xx UHCI USB 
> 1.1 Controller (rev 62)
> 07:05.2 USB controller: VIA Technologies, Inc. USB 2.0 (rev 65)
> 08:00.0 USB controller: Renesas Technology Corp. uPD720201 USB 3.0 
> Host Controller (rev 03)

[toc] | [next] | [standalone]

#157162

On Sun, August 30, 2015 10:21 pm, Rick Thomas wrote:
> I recently added a USB3 PCI card to my Dell Poweredge 1430 server box.
...
> Am I missing a driver for the USB3 card?
> Are some USB3 chipsets not supported?
> Am I missing something important?

Have you installed "gnome-disk-utility"?

RLH

[toc] | [prev] | [next] | [standalone]

#157164

On Aug 30, 2015, at 8:35 PM, rlharris@oplink.net wrote:

> On Sun, August 30, 2015 10:21 pm, Rick Thomas wrote:
>> I recently added a USB3 PCI card to my Dell Poweredge 1430 server box.
> ...
>> Am I missing a driver for the USB3 card?
>> Are some USB3 chipsets not supported?
>> Am I missing something important?
> 
> Have you installed "gnome-disk-utility"?
> 
> RLH

That package is installed, though it was installed automatically, not manually.

Why do you ask?
Rick

[toc] | [prev] | [next] | [standalone]

#157169

On Sun, August 30, 2015 11:08 pm, Rick Thomas wrote:
> On Aug 30, 2015, at 8:35 PM, rlharris@oplink.net wrote:
>> Have you installed "gnome-disk-utility"?
> Why do you ask?

When working with external drives, I constantly use gnome-disk-utility to
mount and unmount, and generally to mount partitions of external drives
(including USB sticks) to see what I have stored there.

To me it is a basic tool.  But it was not installed by default in my
Debian Jessie installation; I had to install it.

RLH

[toc] | [prev] | [next] | [standalone]

#157170

On 08/30/15 21:30, rlharris@oplink.net wrote:
> On Sun, August 30, 2015 11:08 pm, Rick Thomas wrote:
>> On Aug 30, 2015, at 8:35 PM, rlharris@oplink.net wrote:
>>> Have you installed "gnome-disk-utility"?
>> Why do you ask?
> When working with external drives, I constantly use gnome-disk-utility to
> mount and unmount, and generally to mount partitions of external drives
> (including USB sticks) to see what I have stored there.
>
> To me it is a basic tool.  But it was not installed by default in my
> Debian Jessie installation; I had to install it.
>
> RLH
Thanks for the pointer.  I used to use "palimpsest" for this kind of 
thing when I wanted a GUI disk manager, but I went away in Jessie. This 
may be a suitable substitute.

Unfortunately, it doesn't see the disk either when plugged into the USB3 
card.
Rick

[toc] | [prev] | [next] | [standalone]

#157165

On Sun, Aug 30, 2015 at 08:21:26PM -0700, Rick Thomas wrote:
> Am I missing a driver for the USB3 card?
> Are some USB3 chipsets not supported?
> Am I missing something important?

Does 'dmesg' show that the drive is seen and a /dev device is allocated
to it when you plug it into the USB3 card?

> >rbthomas@monk:~$ lspci | grep -i usb

try 'lspci -v | less' and find your card in there. See if there's a
driver allocated to it.

-- 
  "A search of his car uncovered pornography, a homemade sex aid, women's 
  stockings and a Jack Russell terrier."
    - http://www.dailytelegraph.com.au/news/wacky/indeed/story-e6frev20-1111118083480

[toc] | [prev] | [next] | [standalone]

#157168

On Aug 30, 2015, at 9:12 PM, CaT <cat@zip.com.au> wrote:

> On Sun, Aug 30, 2015 at 08:21:26PM -0700, Rick Thomas wrote:
>> Am I missing a driver for the USB3 card?
>> Are some USB3 chipsets not supported?
>> Am I missing something important?
> 
> Does 'dmesg' show that the drive is seen and a /dev device is allocated
> to it when you plug it into the USB3 card?

There is no /dev allocated to the disk drive when plugged into the USB3 board.

Typing “dmesg | less” and looking for ‘usb’ shows the following

> [    1.022294] xhci_hcd 0000:08:00.0: hcc params 0x014051c7 hci version 0x100 quirks 0x00000010
> [    1.023891] usb usb2: New USB device found, idVendor=1d6b, idProduct=0002
> [    1.023895] usb usb2: New USB device strings: Mfr=3, Product=2, SerialNumber=1
> [    1.023898] usb usb2: Product: xHCI Host Controller
> [    1.023900] usb usb2: Manufacturer: Linux 4.1.0-1-amd64 xhci-hcd
> [    1.023903] usb usb2: SerialNumber: 0000:08:00.0
> [    1.024123] hub 2-0:1.0: USB hub found
> [    1.024141] hub 2-0:1.0: 4 ports detected
> [    1.024370] xhci_hcd 0000:08:00.0: xHCI Host Controller
> [    1.024376] xhci_hcd 0000:08:00.0: new USB bus registered, assigned bus number 7
> [    1.025847] usb usb7: New USB device found, idVendor=1d6b, idProduct=0003
> [    1.025850] usb usb7: New USB device strings: Mfr=3, Product=2, SerialNumber=1
> [    1.025853] usb usb7: Product: xHCI Host Controller
> [    1.025855] usb usb7: Manufacturer: Linux 4.1.0-1-amd64 xhci-hcd
> [    1.025858] usb usb7: SerialNumber: 0000:08:00.0
> [    1.026035] hub 7-0:1.0: USB hub found
> [    1.026053] hub 7-0:1.0: 4 ports detected

This appears to be happening during a reboot.  There was no disk plugged into it at the time.

I’ll plug in a disk and test it next chance I get, if you think it will help.

> 
>>> rbthomas@monk:~$ lspci | grep -i usb
> 
> try 'lspci -v | less' and find your card in there. See if there's a
> driver allocated to it.

I get the following

> 08:00.0 USB controller: Renesas Technology Corp. uPD720201 USB 3.0 Host Controller (rev 03) (prog-if 30 [XHCI])
>         Subsystem: Renesas Technology Corp. uPD720201 USB 3.0 Host Controller
>         Flags: bus master, fast devsel, latency 0, IRQ 24
>         Memory at fd9fe000 (64-bit, non-prefetchable) [size=8K]
>         Capabilities: [50] Power Management version 3
>         Capabilities: [70] MSI: Enable- Count=1/8 Maskable- 64bit+
>         Capabilities: [90] MSI-X: Enable+ Count=8 Masked-
>         Capabilities: [a0] Express Endpoint, MSI 00
>         Kernel driver in use: xhci_hcd

It appears to have a the xhci_hcd driver.  Does that help?

Rick

[toc] | [prev] | [next] | [standalone]

#157173

On 08/30/15 21:34, Rick Thomas wrote:
> I’ll plug in a disk and test it next chance I get, if you think it will help.
Plugging the disk in after reboot shows nothing happening with the USB3 
card.

Plugging it into the USB2 card gets the expected
> [  372.956020] usb 8-3: new high-speed USB device number 2 using ehci-pci
> [  373.097430] usb 8-3: New USB device found, idVendor=05dc, 
> idProduct=a838
> [  373.097434] usb 8-3: New USB device strings: Mfr=1, Product=2, 
> SerialNumber=3
> [  373.097437] usb 8-3: Product: USB Flash Drive
> [  373.097439] usb 8-3: Manufacturer: Lexar
> [  373.097442] usb 8-3: SerialNumber: AALBOCEKDL6LQK8A
> [  373.129075] usb-storage 8-3:1.0: USB Mass Storage device detected
> [  373.129229] scsi host5: usb-storage 8-3:1.0
> [  373.129364] usbcore: registered new interface driver usb-storage
> [  373.143513] usbcore: registered new interface driver uas
> [  374.434275] scsi 5:0:0:0: Direct-Access     Lexar    USB Flash 
> Drive  1100 PQ: 0 ANSI: 6
> [  374.434685] sd 5:0:0:0: Attached scsi generic sg4 type 0
> [  374.436135] sd 5:0:0:0: [sdc] 62517248 512-byte logical blocks: 
> (32.0 GB/29.8 GiB)
> [  374.436998] sd 5:0:0:0: [sdc] Write Protect is off
> [  374.437002] sd 5:0:0:0: [sdc] Mode Sense: 43 00 00 00
> [  374.437878] sd 5:0:0:0: [sdc] Write cache: enabled, read cache: 
> enabled, doesn't support DPO or FUA
> [  374.453902]  sdc: sdc1 sdc2
> [  374.458001] sd 5:0:0:0: [sdc] Attached SCSI removable disk

[toc] | [prev] | [next] | [standalone]

#157174

On Sun, Aug 30, 2015 at 09:34:41PM -0700, Rick Thomas wrote:
> On Aug 30, 2015, at 9:12 PM, CaT <cat@zip.com.au> wrote:
> 
> > On Sun, Aug 30, 2015 at 08:21:26PM -0700, Rick Thomas wrote:
> >> Am I missing a driver for the USB3 card?
> >> Are some USB3 chipsets not supported?
> >> Am I missing something important?
> > 
> > Does 'dmesg' show that the drive is seen and a /dev device is allocated
> > to it when you plug it into the USB3 card?
> 
> There is no /dev allocated to the disk drive when plugged into the USB3 board.

Three possibilities IMO:

* cable too dodgy for USB3 but not dodgy enough for USB2 to fail :)
* card is dodgy (do you know that it actually does work?)
* drivers are dodgy (can happen - is there a newer kernel you can try?)

-- 
  "A search of his car uncovered pornography, a homemade sex aid, women's 
  stockings and a Jack Russell terrier."
    - http://www.dailytelegraph.com.au/news/wacky/indeed/story-e6frev20-1111118083480

[toc] | [prev] | [next] | [standalone]

#157175

On Aug 30, 2015, at 11:17 PM, CaT <cat@zip.com.au> wrote:

> On Sun, Aug 30, 2015 at 09:34:41PM -0700, Rick Thomas wrote:
>> On Aug 30, 2015, at 9:12 PM, CaT <cat@zip.com.au> wrote:
>> 
>>> On Sun, Aug 30, 2015 at 08:21:26PM -0700, Rick Thomas wrote:
>>>> Am I missing a driver for the USB3 card?
>>>> Are some USB3 chipsets not supported?
>>>> Am I missing something important?
>>> 
>>> Does 'dmesg' show that the drive is seen and a /dev device is allocated
>>> to it when you plug it into the USB3 card?
>> 
>> There is no /dev allocated to the disk drive when plugged into the USB3 board.
> 
> Three possibilities IMO:
> 
> * cable too dodgy for USB3 but not dodgy enough for USB2 to fail :)
> * card is dodgy (do you know that it actually does work?)
> * drivers are dodgy (can happen - is there a newer kernel you can try?)

Yet another possible possibility:

* Is the disk backward compatible with USB2? If so, does it work with a USB2 card? Might get rid of some variables.

-- 
Glenn English

[toc] | [prev] | [next] | [standalone]

#157180

On Aug 30, 2015, at 10:42 PM, Glenn English <ghe@slsware.net> wrote:

> Yet another possible possibility:
> 
> * Is the disk backward compatible with USB2? If so, does it work with a USB2 card? Might get rid of some variables.

Yes, that’s the first thing I tried.  The disk (and all the USB2 and USB3 thumb drives I’ve tried as well) work just fine with a USB2 card — but at USB2 speeds.

Aren’t computers fun!?

Rick

[toc] | [prev] | [next] | [standalone]

#157178 — Can someone recommend a working USB3 PCI or PCIe card? [Was Re: Why does Debian not recognize my USB3 disk drive?]

On Aug 30, 2015, at 10:17 PM, CaT <cat@zip.com.au> wrote:

> Three possibilities IMO:
> 
> 1) cable too dodgy for USB3 but not dodgy enough for USB2 to fail :)
> 2) card is dodgy (do you know that it actually does work?)
> 3) drivers are dodgy (can happen - is there a newer kernel you can try?)

Since I get the same symptoms with a WD external disk (with manufacturer supplied USB3 cable), a USB3 FLASH thumb-drive (no cable) and a USB2 FLASH thumb-drive (again, no cable), I’m going with either #2 or #3 here.

To eliminate #2, I guess I’ll need a different USB3 interface card.  Can someone recommend a good one?  This machine has free PCI-X and PCIe slots that I could use.  PCI-X slots are (according to wikipedia) compatible with PCI cards.  The PCIe slot is “x1”.

To investigate #3, I’ve started a different thread on the subject of “What USB3 chipsets are supported by the Jessie kernels?”

Thanks!
Rick

[toc] | [prev] | [standalone]

Back to top | Article view | linux.debian.user

csiph-web