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Ping: 'Jolly Roger' - Safe Boot mode

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  Ping: 'Jolly Roger' - Safe Boot mode "David B." <"David B"@nomail.afraid.org> - 2019-01-24 00:32 +0000
    Re: Ping: 'Jolly Roger' - Safe Boot mode Jolly Roger <jollyroger@pobox.com> - 2019-01-24 01:08 +0000
      Re: Ping: 'Jolly Roger' - Safe Boot mode "David B." <"David B"@nomail.afraid.org> - 2019-01-24 08:57 +0000
    Re: Ping: 'Jolly Roger' - Safe Boot mode gtr <xxx@yyy.zzz> - 2019-01-23 17:41 -0800
      Re: Ping: 'Jolly Roger' - Safe Boot mode Jolly Roger <jollyroger@pobox.com> - 2019-01-24 03:55 +0000

#121045 — Ping: 'Jolly Roger' - Safe Boot mode

Hi JR

I had a telephone conversation today with an Apple Support employee 
based in Portugal. He was the same man who had been unable to uncover 
the reason why I couldn't start my iMac in Safe Boot mode, way back in 
November.

He was surprised when I explained that, following my very helpful 
discussion with you, I had solved the problem! When I explained what 
needed to be done he said that rang a bell in his distant memory. It was 
something he had been told during his Apple training years ago but that 
never, not once, had the situation ever arisen in practice in his role 
as a now senior support professional. He thanked me ..... and I now pass 
on those same thanks to you.  :-)

I requested that he send a memorandum to all of his colleagues so that 
other advisers will not be caught out in the same manner. Time will tell!

My sincere thanks once again for your help.

-- 
David B.

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#121046

On 2019-01-24, David B. <"David B"@nomail.afraid.org> wrote:
> Hi JR
>
> I had a telephone conversation today with an Apple Support employee 
> based in Portugal. He was the same man who had been unable to uncover 
> the reason why I couldn't start my iMac in Safe Boot mode, way back in 
> November.
>
> He was surprised when I explained that, following my very helpful 
> discussion with you, I had solved the problem! When I explained what 
> needed to be done he said that rang a bell in his distant memory. It was 
> something he had been told during his Apple training years ago but that 
> never, not once, had the situation ever arisen in practice in his role 
> as a now senior support professional. He thanked me ..... and I now pass 
> on those same thanks to you.  :-)
>
> I requested that he send a memorandum to all of his colleagues so that 
> other advisers will not be caught out in the same manner. Time will tell!
>
> My sincere thanks once again for your help.

Thanks for doing that. It will no doubt help others.

-- 
E-mail sent to this address may be devoured by my ravenous SPAM filter.
I often ignore posts from Google. Use a real news client instead.

JR

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#121070

On 24/01/2019 01:08, Jolly Roger wrote:
> On 2019-01-24, David B. <"David B"@nomail.afraid.org> wrote:
>> Hi JR
>>
>> I had a telephone conversation today with an Apple Support employee
>> based in Portugal. He was the same man who had been unable to uncover
>> the reason why I couldn't start my iMac in Safe Boot mode, way back in
>> November.
>>
>> He was surprised when I explained that, following my very helpful
>> discussion with you, I had solved the problem! When I explained what
>> needed to be done he said that rang a bell in his distant memory. It was
>> something he had been told during his Apple training years ago but that
>> never, not once, had the situation ever arisen in practice in his role
>> as a now senior support professional. He thanked me ..... and I now pass
>> on those same thanks to you.  :-)
>>
>> I requested that he send a memorandum to all of his colleagues so that
>> other advisers will not be caught out in the same manner. Time will tell!
>>
>> My sincere thanks once again for your help.
> 
> Thanks for doing that. It will no doubt help others.

I believe we should all help one another whenever we can. :-)

I'm uncertain if I ever showed you this thread where I was asking about 
matters on the ASC:-

https://discussions.apple.com/thread/8614965

What's the best way to report to everyone on the ASC what the solution 
you uncovered actually was? (now that that thread is closed) Maybe a new 
thread referring back to the old one?

-- 
David B.

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#121051

On 2019-01-24 00:32:58 +0000, David B. said:

> Hi JR
> 
> I had a telephone conversation today with an Apple Support employee 
> based in Portugal. He was the same man who had been unable to uncover 
> the reason why I couldn't start my iMac in Safe Boot mode, way back in 
> November.
> 
> He was surprised when I explained that, following my very helpful 
> discussion with you, I had solved the problem! When I explained what 
> needed to be done he said that rang a bell in his distant memory. It 
> was something he had been told during his Apple training years ago but 
> that never, not once, had the situation ever arisen in practice in his 
> role as a now senior support professional. He thanked me ..... and I 
> now pass on those same thanks to you.  :-)
> 
> I requested that he send a memorandum to all of his colleagues so that 
> other advisers will not be caught out in the same manner. Time will 
> tell!
> 
> My sincere thanks once again for your help.

Will you remind us of what it was that solved the "no safe boot" problem?

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#121056

On 2019-01-24, gtr <xxx@yyy.zzz> wrote:
> On 2019-01-24 00:32:58 +0000, David B. said:
>
>> Hi JR
>> 
>> I had a telephone conversation today with an Apple Support employee 
>> based in Portugal. He was the same man who had been unable to uncover 
>> the reason why I couldn't start my iMac in Safe Boot mode, way back in 
>> November.
>> 
>> He was surprised when I explained that, following my very helpful 
>> discussion with you, I had solved the problem! When I explained what 
>> needed to be done he said that rang a bell in his distant memory. It 
>> was something he had been told during his Apple training years ago but 
>> that never, not once, had the situation ever arisen in practice in his 
>> role as a now senior support professional. He thanked me ..... and I 
>> now pass on those same thanks to you.  :-)
>> 
>> I requested that he send a memorandum to all of his colleagues so that 
>> other advisers will not be caught out in the same manner. Time will 
>> tell!
>> 
>> My sincere thanks once again for your help.
>
> Will you remind us of what it was that solved the "no safe boot" problem?

He had a firmware password set, which prevents booting from anything
other than the volume set in System Preferences > Startup Disk.

-- 
E-mail sent to this address may be devoured by my ravenous SPAM filter.
I often ignore posts from Google. Use a real news client instead.

JR

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