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Re: Ping: 'Jolly Roger' - Safe Boot mode

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On 2019-01-24, David B. <"David B"@nomail.afraid.org> wrote:
> Hi JR
>
> I had a telephone conversation today with an Apple Support employee 
> based in Portugal. He was the same man who had been unable to uncover 
> the reason why I couldn't start my iMac in Safe Boot mode, way back in 
> November.
>
> He was surprised when I explained that, following my very helpful 
> discussion with you, I had solved the problem! When I explained what 
> needed to be done he said that rang a bell in his distant memory. It was 
> something he had been told during his Apple training years ago but that 
> never, not once, had the situation ever arisen in practice in his role 
> as a now senior support professional. He thanked me ..... and I now pass 
> on those same thanks to you.  :-)
>
> I requested that he send a memorandum to all of his colleagues so that 
> other advisers will not be caught out in the same manner. Time will tell!
>
> My sincere thanks once again for your help.

Thanks for doing that. It will no doubt help others.

-- 
E-mail sent to this address may be devoured by my ravenous SPAM filter.
I often ignore posts from Google. Use a real news client instead.

JR

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Thread

Ping: 'Jolly Roger' - Safe Boot mode "David B." <"David B"@nomail.afraid.org> - 2019-01-24 00:32 +0000
  Re: Ping: 'Jolly Roger' - Safe Boot mode Jolly Roger <jollyroger@pobox.com> - 2019-01-24 01:08 +0000
    Re: Ping: 'Jolly Roger' - Safe Boot mode "David B." <"David B"@nomail.afraid.org> - 2019-01-24 08:57 +0000
  Re: Ping: 'Jolly Roger' - Safe Boot mode gtr <xxx@yyy.zzz> - 2019-01-23 17:41 -0800
    Re: Ping: 'Jolly Roger' - Safe Boot mode Jolly Roger <jollyroger@pobox.com> - 2019-01-24 03:55 +0000

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