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Changes in Apple support policy?

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  Changes in Apple support policy? David Fritzinger <dfritzin@nospam.mac.com> - 2014-07-08 10:23 -0400
    Re: Changes in Apple support policy? Lloyd  E Parsons <lloydp21@live.com> - 2014-07-08 09:26 -0500
      Re: Changes in Apple support policy? David Fritzinger <dfritzin@nospam.mac.com> - 2014-07-08 10:34 -0400
        Re: Changes in Apple support policy? Lloyd  E Parsons <lloydp21@live.com> - 2014-07-08 09:50 -0500
        Re: Changes in Apple support policy? Jolly Roger <jollyroger@pobox.com> - 2014-07-08 15:41 +0000
    Re: Changes in Apple support policy? Jolly Roger <jollyroger@pobox.com> - 2014-07-08 15:40 +0000
      Re: Changes in Apple support policy? David Fritzinger <dfritzin@nospam.mac.com> - 2014-07-08 15:59 -0400
        Re: Changes in Apple support policy? Jolly Roger <jollyroger@pobox.com> - 2014-07-08 23:18 +0000
    Re: Changes in Apple support policy? howdy@doody.com - 2014-07-09 07:39 -0500
      Re: Changes in Apple support policy? erilar <drache@chibardun.net.invalid> - 2014-07-09 15:41 -0500

#62085 — Changes in Apple support policy?

Has Apple changed their support policy? About a month ago, I had a 
problem with the Contacts App, and Apple support worked the whole issue 
with me. Today, I am having a Mail problem on my 2010 iMac, running 
Mountain Lion, and when I tried to contact Apple support, my only option 
was to pay $19 for a support call or chat? What is going on?

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#62086

On 2014-07-08 14:23:30 +0000, David Fritzinger said:

> Has Apple changed their support policy? About a month ago, I had a
> problem with the Contacts App, and Apple support worked the whole issue
> with me. Today, I am having a Mail problem on my 2010 iMac, running
> Mountain Lion, and when I tried to contact Apple support, my only option
> was to pay $19 for a support call or chat? What is going on?

Since your 2010 iMac is well out of warranty I assume, they should have 
charged you for the first call.  No change, though sometimes you can 
get free help even after warranty for no apparent rhyme or reason.

-- 
Lloyd

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#62087

In article <lpgv1s$l5g$1@dont-email.me>,
 Lloyd  E Parsons <lloydp21@live.com> wrote:

> On 2014-07-08 14:23:30 +0000, David Fritzinger said:
> 
> > Has Apple changed their support policy? About a month ago, I had a
> > problem with the Contacts App, and Apple support worked the whole issue
> > with me. Today, I am having a Mail problem on my 2010 iMac, running
> > Mountain Lion, and when I tried to contact Apple support, my only option
> > was to pay $19 for a support call or chat? What is going on?
> 
> Since your 2010 iMac is well out of warranty I assume, they should have 
> charged you for the first call.  No change, though sometimes you can 
> get free help even after warranty for no apparent rhyme or reason.

Perhaps the difference is that the Contacts problem affected all my 
devices, including my iPhone 5S, which is still under warranty, while 
Mail problem only occurs on my 4 year old iMac. 

Oh well...

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#62088

On 2014-07-08 14:34:23 +0000, David Fritzinger said:

> In article <lpgv1s$l5g$1@dont-email.me>,
>  Lloyd  E Parsons <lloydp21@live.com> wrote:
> 
>> On 2014-07-08 14:23:30 +0000, David Fritzinger said:
>> 
>>> Has Apple changed their support policy? About a month ago, I had a
>>> problem with the Contacts App, and Apple support worked the whole issue
>>> with me. Today, I am having a Mail problem on my 2010 iMac, running
>>> Mountain Lion, and when I tried to contact Apple support, my only option
>>> was to pay $19 for a support call or chat? What is going on?
>> 
>> Since your 2010 iMac is well out of warranty I assume, they should have
>> charged you for the first call.  No change, though sometimes you can
>> get free help even after warranty for no apparent rhyme or reason.
> 
> Perhaps the difference is that the Contacts problem affected all my
> devices, including my iPhone 5S, which is still under warranty, while
> Mail problem only occurs on my 4 year old iMac.
> 
> Oh well...

That's probably it.  Every time I've called Apple they've been very 
good at finding some way to make my Applecare on whichever device 'fit' 
the problem I've called about, even when the problem wasn't really on 
that device.  But I always knew that could change.

-- 
Lloyd

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#62090

On 2014-07-08, David Fritzinger <dfritzin@nospam.mac.com> wrote:
> In article <lpgv1s$l5g$1@dont-email.me>,
>  Lloyd  E Parsons <lloydp21@live.com> wrote:
>
>> On 2014-07-08 14:23:30 +0000, David Fritzinger said:
>> 
>> > Has Apple changed their support policy? About a month ago, I had a
>> > problem with the Contacts App, and Apple support worked the whole issue
>> > with me. Today, I am having a Mail problem on my 2010 iMac, running
>> > Mountain Lion, and when I tried to contact Apple support, my only option
>> > was to pay $19 for a support call or chat? What is going on?
>> 
>> Since your 2010 iMac is well out of warranty I assume, they should have 
>> charged you for the first call.  No change, though sometimes you can 
>> get free help even after warranty for no apparent rhyme or reason.
>
> Perhaps the difference is that the Contacts problem affected all my 
> devices, including my iPhone 5S, which is still under warranty, while 
> Mail problem only occurs on my 4 year old iMac. 
>
> Oh well...

Well, yeah that might explain it!  : D

-- 
E-mail sent to this address may be devoured by my ravenous SPAM filter.
I often ignore posts from Google. Use a real news client instead.

JR

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#62089

On 2014-07-08, David Fritzinger <dfritzin@nospam.mac.com> wrote:
> Has Apple changed their support policy? About a month ago, I had a 
> problem with the Contacts App, and Apple support worked the whole issue 
> with me. Today, I am having a Mail problem on my 2010 iMac, running 
> Mountain Lion, and when I tried to contact Apple support, my only option 
> was to pay $19 for a support call or chat? What is going on?

Never heard of that. Did you start here?:

<http://www.apple.com/support/contact/>

-- 
E-mail sent to this address may be devoured by my ravenous SPAM filter.
I often ignore posts from Google. Use a real news client instead.

JR

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#62092

In article <c22hncF9jU6@mid.individual.net>,
 Jolly Roger <jollyroger@pobox.com> wrote:

> On 2014-07-08, David Fritzinger <dfritzin@nospam.mac.com> wrote:
> > Has Apple changed their support policy? About a month ago, I had a 
> > problem with the Contacts App, and Apple support worked the whole issue 
> > with me. Today, I am having a Mail problem on my 2010 iMac, running 
> > Mountain Lion, and when I tried to contact Apple support, my only option 
> > was to pay $19 for a support call or chat? What is going on?
> 
> Never heard of that. Did you start here?:
> 
> <http://www.apple.com/support/contact/>

Yes, I did. When I got to the page asking what kind of support I wanted, 
I was told free support for my product was no longer available, and 
coverage would cost $19 US for support fixing a single incident. While I 
know that my Applecare ended about a year ago, it is support for some 
software that has suddenly gone wonky on my iMac (but not my other Apple 
products). This is covered in more detail in my post in 
com.sys.mac.apps. I would have thought that Apple would offer support 
for this type of thing.

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#62094

On 2014-07-08, David Fritzinger <dfritzin@nospam.mac.com> wrote:
> In article <c22hncF9jU6@mid.individual.net>,
>  Jolly Roger <jollyroger@pobox.com> wrote:
>
>> On 2014-07-08, David Fritzinger <dfritzin@nospam.mac.com> wrote:
>> > Has Apple changed their support policy? About a month ago, I had a 
>> > problem with the Contacts App, and Apple support worked the whole issue 
>> > with me. Today, I am having a Mail problem on my 2010 iMac, running 
>> > Mountain Lion, and when I tried to contact Apple support, my only option 
>> > was to pay $19 for a support call or chat? What is going on?
>> 
>> Never heard of that. Did you start here?:
>> 
>> <http://www.apple.com/support/contact/>
>
> Yes, I did. When I got to the page asking what kind of support I wanted, 
> I was told free support for my product was no longer available, and 
> coverage would cost $19 US for support fixing a single incident. While I 
> know that my Applecare ended about a year ago, it is support for some 
> software that has suddenly gone wonky on my iMac (but not my other Apple 
> products). This is covered in more detail in my post in 
> com.sys.mac.apps. I would have thought that Apple would offer support 
> for this type of thing.

I think they might make occasional exceptions; but that's completely up
to them, and beyond the warranty support you purchased.

-- 
E-mail sent to this address may be devoured by my ravenous SPAM filter.
I often ignore posts from Google. Use a real news client instead.

JR

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#62105

On Tue, 08 Jul 2014 10:23:30 -0400, David Fritzinger
<dfritzin@nospam.mac.com> wrote:

>Has Apple changed their support policy? About a month ago, I had a 
>problem with the Contacts App, and Apple support worked the whole issue 
>with me. Today, I am having a Mail problem on my 2010 iMac, running 
>Mountain Lion, and when I tried to contact Apple support, my only option 
>was to pay $19 for a support call or chat? What is going on?


Just a thought. Although all of my Apple devices are out of warranty,
what I have always done to fix a problem is uae the resources of this
newsgroup, as there are plenty of knowledgeable people here willing to
help, and use Google, which I have found numerous times to be a
wonderful repository of information on just about anything. Ihave
fixed my Iphone, Ipad, Ipod and smaller issues with my Imac, so my
suggestion is to use thesevailable sources first, even before calling
Apple.

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#62116

In article <9pdqr9t05brr95bhsbr4hd0rniiqv5gb9l@4ax.com>,
 howdy@doody.com wrote:

> On Tue, 08 Jul 2014 10:23:30 -0400, David Fritzinger
> <dfritzin@nospam.mac.com> wrote:
> 
> >Has Apple changed their support policy? About a month ago, I had a 
> >problem with the Contacts App, and Apple support worked the whole issue 
> >with me. Today, I am having a Mail problem on my 2010 iMac, running 
> >Mountain Lion, and when I tried to contact Apple support, my only option 
> >was to pay $19 for a support call or chat? What is going on?
> 
> 
> Just a thought. Although all of my Apple devices are out of warranty,
> what I have always done to fix a problem is uae the resources of this
> newsgroup, as there are plenty of knowledgeable people here willing to
> help, and use Google, which I have found numerous times to be a
> wonderful repository of information on just about anything. Ihave
> fixed my Iphone, Ipad, Ipod and smaller issues with my Imac, so my
> suggestion is to use thesevailable sources first, even before calling
> Apple.

The support groups can be helpful, too.   But I also depend on the 
newsgroups 8-)

-- 
Erilar, biblioholic medievalist

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