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Re: Changes in Apple support policy?

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On 2014-07-08 14:34:23 +0000, David Fritzinger said:

> In article <lpgv1s$l5g$1@dont-email.me>,
>  Lloyd  E Parsons <lloydp21@live.com> wrote:
> 
>> On 2014-07-08 14:23:30 +0000, David Fritzinger said:
>> 
>>> Has Apple changed their support policy? About a month ago, I had a
>>> problem with the Contacts App, and Apple support worked the whole issue
>>> with me. Today, I am having a Mail problem on my 2010 iMac, running
>>> Mountain Lion, and when I tried to contact Apple support, my only option
>>> was to pay $19 for a support call or chat? What is going on?
>> 
>> Since your 2010 iMac is well out of warranty I assume, they should have
>> charged you for the first call.  No change, though sometimes you can
>> get free help even after warranty for no apparent rhyme or reason.
> 
> Perhaps the difference is that the Contacts problem affected all my
> devices, including my iPhone 5S, which is still under warranty, while
> Mail problem only occurs on my 4 year old iMac.
> 
> Oh well...

That's probably it.  Every time I've called Apple they've been very 
good at finding some way to make my Applecare on whichever device 'fit' 
the problem I've called about, even when the problem wasn't really on 
that device.  But I always knew that could change.

-- 
Lloyd

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Thread

Changes in Apple support policy? David Fritzinger <dfritzin@nospam.mac.com> - 2014-07-08 10:23 -0400
  Re: Changes in Apple support policy? Lloyd  E Parsons <lloydp21@live.com> - 2014-07-08 09:26 -0500
    Re: Changes in Apple support policy? David Fritzinger <dfritzin@nospam.mac.com> - 2014-07-08 10:34 -0400
      Re: Changes in Apple support policy? Lloyd  E Parsons <lloydp21@live.com> - 2014-07-08 09:50 -0500
      Re: Changes in Apple support policy? Jolly Roger <jollyroger@pobox.com> - 2014-07-08 15:41 +0000
  Re: Changes in Apple support policy? Jolly Roger <jollyroger@pobox.com> - 2014-07-08 15:40 +0000
    Re: Changes in Apple support policy? David Fritzinger <dfritzin@nospam.mac.com> - 2014-07-08 15:59 -0400
      Re: Changes in Apple support policy? Jolly Roger <jollyroger@pobox.com> - 2014-07-08 23:18 +0000
  Re: Changes in Apple support policy? howdy@doody.com - 2014-07-09 07:39 -0500
    Re: Changes in Apple support policy? erilar <drache@chibardun.net.invalid> - 2014-07-09 15:41 -0500

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