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Printing problem

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  Printing problem Michelle Steiner <michelle@michelle.org> - 2014-07-18 17:23 -0700
    Re: Printing problem Jolly Roger <jollyroger@pobox.com> - 2014-07-19 00:33 +0000
      Re: Printing problem Michelle Steiner <michelle@michelle.org> - 2014-07-18 18:15 -0700
        Re: Printing problem Michelle Steiner <michelle@michelle.org> - 2014-07-18 20:34 -0700
          Re: Printing problem Erilar <drache@chibardun.netinvalid> - 2014-07-19 19:25 +0000
    Re: Printing problem Savageduck <savageduck1@{REMOVESPAM}me.com> - 2014-07-18 18:51 -0700
      Re: Printing problem Savageduck <savageduck1@{REMOVESPAM}me.com> - 2014-07-18 19:18 -0700
        Re: Printing problem Michelle Steiner <michelle@michelle.org> - 2014-07-18 20:06 -0700
      Re: Printing problem Michelle Steiner <michelle@michelle.org> - 2014-07-18 20:04 -0700
    Re: Printing problem PR1@YAHOO.COM - 2014-07-19 16:34 -0400

#62305 — Printing problem

I tried to print to my Epson Artisan 387 printer from my iMac.  The
iMac cannot find the printer.  The printer is connected via WiFi
through the Airport Extreme router.  The printer's diagnostics says
there is no problem with the network connection.  My system is
Mavericks 10.9.4.

However, I have no problem printing to the same printer from my iPhone
and from my iPad on the same network.  iOS 7.1.2

Any relevant suggestions?

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#62306

On 2014-07-19, Michelle Steiner <michelle@michelle.org> wrote:
> I tried to print to my Epson Artisan 387 printer from my iMac.  The
> iMac cannot find the printer.  The printer is connected via WiFi
> through the Airport Extreme router.  The printer's diagnostics says
> there is no problem with the network connection.  My system is
> Mavericks 10.9.4.
>
> However, I have no problem printing to the same printer from my iPhone
> and from my iPad on the same network.  iOS 7.1.2
>
> Any relevant suggestions?

You might try opening /Applications/Utilities/Console, attempting
to print, and watching the console and system logs for any messages
about printing.  Feel free to post such messages here if you need help
deciphering them.

If you don't really care what is causing the problem, I'm betting
deleting and adding the printer back into the System Preferences >
Printers & Scanners would be a "brute force" fix.

-- 
E-mail sent to this address may be devoured by my ravenous SPAM filter.
I often ignore posts from Google. Use a real news client instead.

JR

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#62307

In article <c2tsn7Fjt2oU1@mid.individual.net>, Jolly Roger
<jollyroger@pobox.com> wrote:

> If you don't really care what is causing the problem, I'm betting
> deleting and adding the printer back into the System Preferences >
> Printers & Scanners would be a "brute force" fix.

I'll give that a try.

I'm just glad that I was able to print; they're tickets to tomorrow's
WNBA All Star Game.

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#62312

In article <180720141815343775%michelle@michelle.org>, Michelle Steiner
<michelle@michelle.org> wrote:

> In article <c2tsn7Fjt2oU1@mid.individual.net>, Jolly Roger
> <jollyroger@pobox.com> wrote:
> 
> > If you don't really care what is causing the problem, I'm betting
> > deleting and adding the printer back into the System Preferences >
> > Printers & Scanners would be a "brute force" fix.
> 
> I'll give that a try.

And before trying that, I tried printing again, and now it works. 
Whatever the problem was, apparently printing from iOS fixed it.

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#62318

Michelle Steiner <michelle@michelle.org> wrote:
> In article <180720141815343775%michelle@michelle.org>, Michelle Steiner
> <michelle@michelle.org> wrote:
> 
>> In article <c2tsn7Fjt2oU1@mid.individual.net>, Jolly Roger
>> <jollyroger@pobox.com> wrote:
>> 
>>> If you don't really care what is causing the problem, I'm betting
>>> deleting and adding the printer back into the System Preferences >
>>> Printers & Scanners would be a "brute force" fix.
>> 
>> I'll give that a try.
> 
> And before trying that, I tried printing again, and now it works. 
> Whatever the problem was, apparently printing from iOS fixed it.

Maybe it's Mavericks? 8-)
-- 
Erilar, biblioholic medievalist with iPad

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#62308

On 2014-07-19 00:23:39 +0000, Michelle Steiner <michelle@michelle.org> said:

> I tried to print to my Epson Artisan 387 printer from my iMac.  The
> iMac cannot find the printer.  The printer is connected via WiFi
> through the Airport Extreme router.  The printer's diagnostics says
> there is no problem with the network connection.  My system is
> Mavericks 10.9.4.
> 
> However, I have no problem printing to the same printer from my iPhone
> and from my iPad on the same network.  iOS 7.1.2
> 
> Any relevant suggestions?

I have an Epson XP-610 which prints from my Mac, iPhone & iPad via 
Wi-Fi without issue.
Have you checked System Preferences "Printers & Scanners" to see if it 
is Idle or Offline?

Otherwise you might check your user guide for information on printing a 
"Network Status Sheet".
User's Guide (Downloadable/Printable Version)

In my user guide there are a bunch of trouble shooting solutions, for example:

https://dl.dropbox.com/u/1295663/FileChute/screenshot_806.jpg

I suspect you might have to reinstall and reset your network password etc.

-- 
Regards,

Savageduck

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#62309

On 2014-07-19 01:51:08 +0000, Savageduck <savageduck1@{REMOVESPAM}me.com> said:

> On 2014-07-19 00:23:39 +0000, Michelle Steiner <michelle@michelle.org> said:
> 
>> I tried to print to my Epson Artisan 387 printer from my iMac.  The
>> iMac cannot find the printer.  The printer is connected via WiFi
>> through the Airport Extreme router.  The printer's diagnostics says
>> there is no problem with the network connection.  My system is
>> Mavericks 10.9.4.
>> 
>> However, I have no problem printing to the same printer from my iPhone
>> and from my iPad on the same network.  iOS 7.1.2
>> 
>> Any relevant suggestions?
> 
> I have an Epson XP-610 which prints from my Mac, iPhone & iPad via 
> Wi-Fi without issue.
> Have you checked System Preferences "Printers & Scanners" to see if it 
> is Idle or Offline?
> 
> Otherwise you might check your user guide for information on printing a 
> "Network Status Sheet".
> User's Guide (Downloadable/Printable Version)

Oops!
https://files.support.epson.com/htmldocs/art837/art837ug/index.html

> In my user guide there are a bunch of trouble shooting solutions, for example:
> 
> https://dl.dropbox.com/u/1295663/FileChute/screenshot_806.jpg
> 
> I suspect you might have to reinstall and reset your network password etc.


-- 
Regards,

Savageduck

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#62311

In article <2014071819181355539-savageduck1@REMOVESPAMmecom>,
Savageduck <savageduck1@{REMOVESPAM}me.com> wrote:

> https://files.support.epson.com/htmldocs/art837/art837ug/index.html

Nothing there addresses the specific problem.

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#62310

In article <2014071818510836550-savageduck1@REMOVESPAMmecom>,
Savageduck <savageduck1@{REMOVESPAM}me.com> wrote:

> I have an Epson XP-610 which prints from my Mac, iPhone & iPad via 
> Wi-Fi without issue.
> Have you checked System Preferences "Printers & Scanners" to see if it 
> is Idle or Offline?

yes, I did.  But because the iPad and iPhone can print to it, it's not
off line, and not idle.

> I suspect you might have to reinstall and reset your network password
> etc.

Everything else on the network works.

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#62320

On Fri, 18 Jul 2014 17:23:39 -0700, Michelle Steiner
<michelle@michelle.org> wrote:

>I tried to print to my Epson Artisan 387 printer from my iMac.  The
>iMac cannot find the printer.  The printer is connected via WiFi
>through the Airport Extreme router.  The printer's diagnostics says
>there is no problem with the network connection.  My system is
>Mavericks 10.9.4.
>
>However, I have no problem printing to the same printer from my iPhone
>and from my iPad on the same network.  iOS 7.1.2
>
>Any relevant suggestions?
Did you check to see if the ip address is correct? .

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