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Not covered by warrenty because falsely claim liquid damage to motherboard.

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  Not covered by warrenty because falsely claim liquid damage to motherboard. jollyharry <91eed282a561b153be6ebcb2238f5a4e_6700@example.com> - 2013-11-05 01:22 +0000
    Re: Not covered by warrenty because falsely claim liquid damage to motherboard. "Don Phillipson" <e925@SPAMBLOCK.ncf.ca> - 2013-11-05 12:13 -0500
      Re: Not covered by warrenty because falsely claim liquid damage to motherboard. wrat@panix.com (the wharf rat) - 2013-11-07 02:22 +0000
    Re: Not covered by warrenty because falsely claim liquid damage to motherboard. Michael Black <et472@ncf.ca> - 2013-11-05 17:12 -0500
      Re: Not covered by warrenty because falsely claim liquid damage to motherboard. wrat@panix.com (the wharf rat) - 2013-11-07 02:26 +0000
    Re: Not covered by warrenty because falsely claim liquid damage to motherboard. wrat@panix.com (the wharf rat) - 2013-11-07 02:20 +0000

#2096 — Not covered by warrenty because falsely claim liquid damage to motherboard.

My son's computer issued to him from the school (we still have to pay for
it) broke it's plug in jack/port. We sent it into Dell to be repaired as
it has a 4 year warranty (have had it 2 years) and they refuse to repair
it saying that it is not covered by the warranty duet o liquid damage to
motherboard! Now what?

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#2098

"jollyharry" <91eed282a561b153be6ebcb2238f5a4e_6700@example.com> wrote in 
message news:720d3$5278483a$cf3aab60$6055@news.flashnewsgroups.com...

> My son's computer issued to him from the school (we still have to pay for
> it) broke it's plug in jack/port. We sent it into Dell to be repaired as
> it has a 4 year warranty (have had it 2 years) and they refuse to repair
> it saying that it is not covered by the warranty duet o liquid damage to
> motherboard! Now what?

Since the school obliged you to buy this laptop, it has a moral
obligation to repair/replace it.  (You are probably not the first
to encounter a warranty problem like this.)

-- 
Don Phillipson
Carlsbad Springs
(Ottawa, Canada) 

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#2102

In article <l5belp$its$1@news.albasani.net>,
Don Phillipson <e925@SPAMBLOCK.ncf.ca> wrote:
>
>Since the school obliged you to buy this laptop, it has a moral
>obligation to repair/replace it.  (You are probably not the first
>to encounter a warranty problem like this.)
>

	Well, maybe in Camelot, but even there you'd need to find a
champion and hope he wins the joust...

	No kidding, "profit margin" trumps "moral obligation".  And it's
pretty hard to argue that they should honor a warranty on a laptop someone 
spilled half a liter of Coke into, anyway...

	Luckily, power jacks are an easy fix on most systems.

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#2099

On Tue, 5 Nov 2013, jollyharry wrote:

> My son's computer issued to him from the school (we still have to pay for
> it) broke it's plug in jack/port. We sent it into Dell to be repaired as
> it has a 4 year warranty (have had it 2 years) and they refuse to repair
> it saying that it is not covered by the warranty duet o liquid damage to
> motherboard! Now what?
>
Better make sure the truth is reality.

I've seen adults claim one thing to hide reality, so how do we know 
spilled soda or something wasn't actually the case?

    Michael

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#2103

In article <alpine.LNX.2.02.1311051711260.31181@darkstar.example.org>,
Michael Black  <et472@ncf.ca> wrote:
>
>I've seen adults claim one thing to hide reality, so how do we know 
>spilled soda or something wasn't actually the case?
>

	Because a broken power jack is obvious: it's loose and moved back into
the case so you can't plug the charging cable in.  Usually happens because of
hauling the laptop across the bed by the power cord, or other trying to use 
it just a little too far from the outlet, etc.

	And you'd be surprised how many laptops work just fine for years after
attempted drownings in sweetened beverages.  I even saw one with dried 
chocolate milk inside it.  The complaint was "cd-rom don't work".  It didn't
work cause it was gummed up with chocolate milk.  Other than that it was fine.

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#2101

In article <720d3$5278483a$cf3aab60$6055@news.flashnewsgroups.com>,
jollyharry  <91eed282a561b153be6ebcb2238f5a4e_6700@example.com> wrote:
>My son's computer issued to him from the school (we still have to pay for
>it) broke it's plug in jack/port. We sent it into Dell to be repaired as
>it has a 4 year warranty (have had it 2 years) and they refuse to repair
>it saying that it is not covered by the warranty duet o liquid damage to
>motherboard! Now what?
>

	It's not uncommon to be brought a computer that "just stopped 
working" and find it full of dried Nescafe or fossilized Coca-Cola.  One
time I opened one up and it was still wet!  People don't like to admit 
embarrassing mistakes.  But if the liquid diet hasn't damaged the thing,
broken power jacks are a common problem and smart designers make them so you
don't even solder: screw in and plug a cable.  But most still use soldered on
ones.  If you're at all handy with an iron it's a simple fix and a cheap 
part.  Probably run 50-75 bucks to have it done for you.

	Heck, if you're anywhere near Austin, Texas I'll do it for free, unless
it's one of those Japanese brands that aren't made to be repaired or even
opened up.  Or turned on... :-)

	It's a Dell, isn't it?  That should be easy enough.

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