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Rotational Scaring/ Can I at least see the files Im losing?

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  Rotational Scaring/ Can I at least see the files Im losing? "jeff" <jeff@aol.com> - 2012-01-01 13:30 -0500
    Re: Rotational Scaring/ Can I at least see the files Im losing? Winniethepooh@100acrewoods.net (GMAN) - 2012-01-01 20:36 +0000
      Re: Rotational Scaring/ Can I at least see the files Im losing? "jeff" <jeff@aol.com> - 2012-01-02 01:56 -0500
        Re: Rotational Scaring/ Can I at least see the files Im losing? Arno <me@privacy.net> - 2012-01-02 08:42 +0000
          Re: Rotational Scaring/ Can I at least see the files Im losing? Winniethepooh@100acrewoods.net (GMAN) - 2012-01-02 17:54 +0000
            Re: Rotational Scaring/ Can I at least see the files Im losing? Arno <me@privacy.net> - 2012-01-02 22:19 +0000
              Re: Rotational Scaring/ Can I at least see the files Im losing? Winniethepooh@100acrewoods.net (GMAN) - 2012-01-03 17:33 +0000
        Re: Rotational Scaring/ Can I at least see the files Im losing? Winniethepooh@100acrewoods.net (GMAN) - 2012-01-02 17:45 +0000
        Re: Rotational Scaring/ Can I at least see the files Im losing? Joe Kotroczo <kotroczo@mac.com> - 2012-01-02 21:16 +0100
          Re: Rotational Scaring/ Can I at least see the files Im losing? Winniethepooh@100acrewoods.net (GMAN) - 2012-01-03 17:30 +0000
            Re: Rotational Scaring/ Can I at least see the files Im losing? Joe Kotroczo <kotroczo@mac.com> - 2012-01-04 03:26 +0000
              Re: Rotational Scaring/ Can I at least see the files Im losing? "Rod Speed" <rod.speed.aaa@gmail.com> - 2012-01-04 17:10 +1100
              Re: Rotational Scaring/ Can I at least see the files Im losing? Winniethepooh@100acrewoods.net (GMAN) - 2012-01-04 17:25 +0000
                Re: Rotational Scaring/ Can I at least see the files Im losing? Joe Kotroczo <kotroczo@mac.com> - 2012-01-04 17:45 +0000
                  Re: Rotational Scaring/ Can I at least see the files Im losing? Winniethepooh@100acrewoods.net (GMAN) - 2012-01-04 18:39 +0000
                    Re: Rotational Scaring/ Can I at least see the files Im losing? "jeff" <jeff@aol.com> - 2012-01-05 17:41 -0500
                      Re: Rotational Scaring/ Can I at least see the files Im losing? Joe Kotroczo <kotroczo@mac.com> - 2012-01-05 23:41 +0000
                        Re: Rotational Scaring/ Can I at least see the files Im losing? "Rod Speed" <rod.speed.aaa@gmail.com> - 2012-01-06 17:45 +1100
                      Re: Rotational Scaring/ Can I at least see the files Im losing? Winniethepooh@100acrewoods.net (GMAN) - 2012-01-06 16:43 +0000
    Re: Rotational Scaring/ Can I at least see the files Im losing? "Rod Speed" <rod.speed.aaa@gmail.com> - 2012-01-02 07:52 +1100
    Re: Rotational Scaring/ Can I at least see the files Im losing? Arno <me@privacy.net> - 2012-01-02 08:41 +0000

Page 1 of 2  [1] 2  Next page →

#2202 — Rotational Scaring/ Can I at least see the files Im losing?

Hi All,

I have had three seagate 1.5 TB drives fail on me.

Two I sent in to a data recovery service, said it was rotational scaring.

Is the end or is there anything I can do to get access to the files ?

It's not so much of saving the data as it is to know what files were on them 
(tv shows/ movies)

Any crazy thing I can do on my own? Again, just love to know what's on them.


It powers up, click clack sound, some crazy number in my computer as far as 
capacity is concerned.

Jeff

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#2206

In article <4f00a6ee$0$28386$607ed4bc@cv.net>, "jeff" <jeff@aol.com> wrote:
>Hi All,
>
>I have had three seagate 1.5 TB drives fail on me.
>

Seagate did the data recovery for free for me due to the issues with the 1.5 
firmware.


>Two I sent in to a data recovery service, said it was rotational scaring.
>
>Is the end or is there anything I can do to get access to the files ?
>
>It's not so much of saving the data as it is to know what files were on them 
>(tv shows/ movies)
>
>Any crazy thing I can do on my own? Again, just love to know what's on them.
>
>
>It powers up, click clack sound, some crazy number in my computer as far as 
>capacity is concerned.
>
>Jeff
>
>

[toc] | [prev] | [next] | [standalone]

#2208

When you say for free, do you mean a returned new drive with your data from 
your old drive on it? Did they send you a 1.5TB drive too?
Hope I can have the same luck. Is there an article referencing seagates 1.5 
tb firmware issues so I can reference that?

Thanks,

jeff

"GMAN"  wrote in message 
news:ws3Mq.194703$tf7.147467@en-nntp-13.dc1.easynews.com...

In article <4f00a6ee$0$28386$607ed4bc@cv.net>, "jeff" <jeff@aol.com> wrote:
>Hi All,
>
>I have had three seagate 1.5 TB drives fail on me.
>

Seagate did the data recovery for free for me due to the issues with the 1.5
firmware.


>Two I sent in to a data recovery service, said it was rotational scaring.
>
>Is the end or is there anything I can do to get access to the files ?
>
>It's not so much of saving the data as it is to know what files were on 
>them
>(tv shows/ movies)
>
>Any crazy thing I can do on my own? Again, just love to know what's on 
>them.
>
>
>It powers up, click clack sound, some crazy number in my computer as far as
>capacity is concerned.
>
>Jeff
>
> 

[toc] | [prev] | [next] | [standalone]

#2212

jeff <jeff@aol.com> wrote:
> When you say for free, do you mean a returned new drive with your data from 
> your old drive on it? Did they send you a 1.5TB drive too?
> Hope I can have the same luck. Is there an article referencing seagates 1.5 
> tb firmware issues so I can reference that?

Forget it, your problem is not the firmware problem.
And I begin to suspect "GMAN" is full of it.

Arno


> Thanks,

> jeff

> "GMAN"  wrote in message 
> news:ws3Mq.194703$tf7.147467@en-nntp-13.dc1.easynews.com...

> In article <4f00a6ee$0$28386$607ed4bc@cv.net>, "jeff" <jeff@aol.com> wrote:
>>Hi All,
>>
>>I have had three seagate 1.5 TB drives fail on me.
>>

> Seagate did the data recovery for free for me due to the issues with the 1.5
> firmware.


>>Two I sent in to a data recovery service, said it was rotational scaring.
>>
>>Is the end or is there anything I can do to get access to the files ?
>>
>>It's not so much of saving the data as it is to know what files were on 
>>them
>>(tv shows/ movies)
>>
>>Any crazy thing I can do on my own? Again, just love to know what's on 
>>them.
>>
>>
>>It powers up, click clack sound, some crazy number in my computer as far as
>>capacity is concerned.
>>
>>Jeff
>>
>> 


-- 
Arno Wagner, Dr. sc. techn., Dipl. Inform., CISSP -- Email: arno@wagner.name
GnuPG:  ID: 1E25338F  FP: 0C30 5782 9D93 F785 E79C  0296 797F 6B50 1E25 338F
----
Cuddly UI's are the manifestation of wishful thinking. -- Dylan Evans

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#2220

In article <9md900FenfU4@mid.individual.net>, Arno <me@privacy.net> wrote:
>jeff <jeff@aol.com> wrote:
>> When you say for free, do you mean a returned new drive with your data from 
>> your old drive on it? Did they send you a 1.5TB drive too?
>> Hope I can have the same luck. Is there an article referencing seagates 1.5 
>> tb firmware issues so I can reference that?
>
>Forget it, your problem is not the firmware problem.
>And I begin to suspect "GMAN" is full of it.
>
>Arno
>
>


So what you are implying  is that I didnt have the lockup issue and that 
Seagate didnt recover my firmware for me for free???   How the hell would you 
know????  They had me send in my drive to some recovery service they own 
called i365 . It has now been renamed to evault.


 http://www.evault.com/ 




Maybe you are just pissed other persons other than yourself actually offer 
help once in a while here. 





 Thanks,
>
>> jeff
>
>> "GMAN"  wrote in message 
>> news:ws3Mq.194703$tf7.147467@en-nntp-13.dc1.easynews.com...
>
>> In article <4f00a6ee$0$28386$607ed4bc@cv.net>, "jeff" <jeff@aol.com> wrote:
>>>Hi All,
>>>
>>>I have had three seagate 1.5 TB drives fail on me.
>>>
>
>> Seagate did the data recovery for free for me due to the issues with the 1.5
>> firmware.
>
>
>>>Two I sent in to a data recovery service, said it was rotational scaring.
>>>
>>>Is the end or is there anything I can do to get access to the files ?
>>>
>>>It's not so much of saving the data as it is to know what files were on 
>>>them
>>>(tv shows/ movies)
>>>
>>>Any crazy thing I can do on my own? Again, just love to know what's on 
>>>them.
>>>
>>>
>>>It powers up, click clack sound, some crazy number in my computer as far as
>>>capacity is concerned.
>>>
>>>Jeff
>>>
>>> 
>
>

[toc] | [prev] | [next] | [standalone]

#2229

GMAN <Winniethepooh@100acrewoods.net> wrote:
> In article <9md900FenfU4@mid.individual.net>, Arno <me@privacy.net> wrote:
>>jeff <jeff@aol.com> wrote:
>>> When you say for free, do you mean a returned new drive with your data from 
>>> your old drive on it? Did they send you a 1.5TB drive too?
>>> Hope I can have the same luck. Is there an article referencing seagates 1.5 
>>> tb firmware issues so I can reference that?
>>
>>Forget it, your problem is not the firmware problem.
>>And I begin to suspect "GMAN" is full of it.
>>
>>Arno
>>
>>


> So what you are implying  is that I didnt have the lockup issue and that 

I do imply that you did not read the OPs problem description 
or did not understand it, as you posted something completely
unrelated.

Arno



> Seagate didnt recover my firmware for me for free???   How the hell would you 
> know????  They had me send in my drive to some recovery service they own 
> called i365 . It has now been renamed to evault.


> http://www.evault.com/ 




> Maybe you are just pissed other persons other than yourself actually offer 
> help once in a while here. 





> Thanks,
>>
>>> jeff
>>
>>> "GMAN"  wrote in message 
>>> news:ws3Mq.194703$tf7.147467@en-nntp-13.dc1.easynews.com...
>>
>>> In article <4f00a6ee$0$28386$607ed4bc@cv.net>, "jeff" <jeff@aol.com> wrote:
>>>>Hi All,
>>>>
>>>>I have had three seagate 1.5 TB drives fail on me.
>>>>
>>
>>> Seagate did the data recovery for free for me due to the issues with the 1.5
>>> firmware.
>>
>>
>>>>Two I sent in to a data recovery service, said it was rotational scaring.
>>>>
>>>>Is the end or is there anything I can do to get access to the files ?
>>>>
>>>>It's not so much of saving the data as it is to know what files were on 
>>>>them
>>>>(tv shows/ movies)
>>>>
>>>>Any crazy thing I can do on my own? Again, just love to know what's on 
>>>>them.
>>>>
>>>>
>>>>It powers up, click clack sound, some crazy number in my computer as far as
>>>>capacity is concerned.
>>>>
>>>>Jeff
>>>>
>>>> 
>>
>>

-- 
Arno Wagner, Dr. sc. techn., Dipl. Inform., CISSP -- Email: arno@wagner.name
GnuPG:  ID: 1E25338F  FP: 0C30 5782 9D93 F785 E79C  0296 797F 6B50 1E25 338F
----
Cuddly UI's are the manifestation of wishful thinking. -- Dylan Evans

[toc] | [prev] | [next] | [standalone]

#2241

In article <9meor6Fh4qU2@mid.individual.net>, Arno <me@privacy.net> wrote:
>GMAN <Winniethepooh@100acrewoods.net> wrote:
>> In article <9md900FenfU4@mid.individual.net>, Arno <me@privacy.net> wrote:
>>>jeff <jeff@aol.com> wrote:
>>>> When you say for free, do you mean a returned new drive with your data from
> 
>>>> your old drive on it? Did they send you a 1.5TB drive too?
>>>> Hope I can have the same luck. Is there an article referencing seagates 1.5
> 
>>>> tb firmware issues so I can reference that?
>>>
>>>Forget it, your problem is not the firmware problem.
>>>And I begin to suspect "GMAN" is full of it.
>>>
>>>Arno
>>>
>>>
>
>
>> So what you are implying  is that I didnt have the lockup issue and that 
>
>I do imply that you did not read the OPs problem description 
>or did not understand it, as you posted something completely
>unrelated.
>
>Arno
>
No , what i said was that he should have contacted Seagate first since he had 
3 go bad, and they would have dealt with him for free using their i360 service 
to get the drives functional again. Do you honestly believe he could have 3 
straight 1.5TB drives suffer a head crash with no physical impact done to the 
drives????


explain that, doctor?

>
>
>> Seagate didnt recover my firmware for me for free???   How the hell would you
> 
>> know????  They had me send in my drive to some recovery service they own 
>> called i365 . It has now been renamed to evault.
>
>
>> http://www.evault.com/ 
>
>
>
>
>> Maybe you are just pissed other persons other than yourself actually offer 
>> help once in a while here. 
>
>
>
>
>
>> Thanks,
>>>
>>>> jeff
>>>
>>>> "GMAN"  wrote in message 
>>>> news:ws3Mq.194703$tf7.147467@en-nntp-13.dc1.easynews.com...
>>>
>>>> In article <4f00a6ee$0$28386$607ed4bc@cv.net>, "jeff" <jeff@aol.com> wrote:
>>>>>Hi All,
>>>>>
>>>>>I have had three seagate 1.5 TB drives fail on me.
>>>>>
>>>
>>>> Seagate did the data recovery for free for me due to the issues with the
> 1.5
>>>> firmware.
>>>
>>>
>>>>>Two I sent in to a data recovery service, said it was rotational scaring.
>>>>>
>>>>>Is the end or is there anything I can do to get access to the files ?
>>>>>
>>>>>It's not so much of saving the data as it is to know what files were on 
>>>>>them
>>>>>(tv shows/ movies)
>>>>>
>>>>>Any crazy thing I can do on my own? Again, just love to know what's on 
>>>>>them.
>>>>>
>>>>>
>>>>>It powers up, click clack sound, some crazy number in my computer as far as
>>>>>capacity is concerned.
>>>>>
>>>>>Jeff
>>>>>
>>>>> 
>>>
>>>
>

[toc] | [prev] | [next] | [standalone]

#2219

In article <4f0155c5$0$13519$607ed4bc@cv.net>, "jeff" <jeff@aol.com> wrote:
>When you say for free, do you mean a returned new drive with your data from 
>your old drive on it? Did they send you a 1.5TB drive too?
>Hope I can have the same luck. Is there an article referencing seagates 1.5 
>tb firmware issues so I can reference that?
>
>Thanks,
>
>jeff
>

No, it was my same drive. It wasnt from physical dmage. They had some ifssue 
with the firmware on the 7200.11 series drives that in certain circumstances 
once booted uup a certain amount of times or while booting in a vcertain 
fashion, the drive would suddenly appear dead or missing. It couldnt even be 
detected by the system bios and for al internsive purposes it was dead.  They 
had me send it to their 360 recovery service or whatever it was called and 
they made the drive visible again using their special firmware setup and sent 
the drive back. Unfortunately , the drive now shows in the SMART table as 
having many spin up retries and so and SMART monitoring software rates the 
drive as less than ideal. Its still safe to use, but it will not be my boot 
drive now.

It was done for free for me.

"Seagate's explanation:

Description
An issue exists that may cause some Seagate hard drives to become inoperable 
immediately after a power-on operation. Once this condition has occurred, the 
drive cannot be restored to normal operation without intervention from 
Seagate. Data on the drive will be unaffected and can be accessed once normal 
drive operation has been restored. This is caused by a firmware issue coupled 
with a specific manufacturing test process.

Root Cause
This condition was introduced by a firmware issue that sets the drive event 
log to an invalid location causing the drive to become inaccessible.
The firmware issue is that the end boundary of the event log circular buffer 
(320) was set incorrectly. During Event Log initialization, the boundary 
condition that defines the end of the Event Log is off by one. During power 
up, if the Event Log counter is at entry 320, or a multiple of (320 + x*256), 
and if a particular data pattern (dependent on the type of tester used during 
the drive manufacturing test process) had been present in the reserved-area 
system tracks when the drive's reserved-area file system was created during 
manufacturing, firmware will increment the Event Log pointer past the end of 
the event log data structure. This error is detected and results in an "Assert 
Failure", which causes the drive to hang as a failsafe measure. When the drive 
enters failsafe further update s to the counter become impossible and the 
condition will remain through subsequent power cycles. The problem only arises 
if a power cycle initialization occurs when the Event Log is at 320 or some 
multiple of 256 thereafter. Once a drive is in this state, there is no path to 
resolve/recover existing failed drives without Seagate technical intervention. 
For a drive to be susceptible to this issue, it must have both the firmware 
that contains the issue and have been tested through the specific 
manufacturing process.

Corrective Action
Seagate has implemented a containment action to ensure that all manufacturing 
test processes write the same "benign" fill pattern. This change is a 
permanent part of the test process. All drives with a date of manufacture 
January 12, 2009 and later are not affected by this issue as they have been 
through the corrected test process.

Recommendation
Seagate strongly recommends customers proactively update all affected drives 
to the latest firmware. If you have experienced a problem, or have an affected 
drive exhibiting this behavior, please contact your appropriate Seagate 
representative. If you are unable to access your data due to this issue, 
Seagate will provide free data recovery services. Seagate will work with you 
to expedite a remedy to minimize any disruption to you or your business."


http://www.expreview.
com/img/topic/seagate_firmware/1-16_KB11_Barracuda_Field_Update.pdf





Here are some links to what the issue was.



http://forums.seagate.
com/t5/Barracuda-XT-Barracuda-Barracuda/7200-11-falling-down-ST3500320AS-SD15-
and-others-no-detect-in/m-p/13553?view=by_date_ascending



http://www.tomshardware.
com/forum/248564-32-recognize-seagate-internal-hard-drive






Here is a do it yourself fix using a serial adapter

http://sites.google.com/site/seagatefix/





>"GMAN"  wrote in message 
>news:ws3Mq.194703$tf7.147467@en-nntp-13.dc1.easynews.com...
>
>In article <4f00a6ee$0$28386$607ed4bc@cv.net>, "jeff" <jeff@aol.com> wrote:
>>Hi All,
>>
>>I have had three seagate 1.5 TB drives fail on me.
>>
>
>Seagate did the data recovery for free for me due to the issues with the 1.5
>firmware.
>
>
>>Two I sent in to a data recovery service, said it was rotational scaring.
>>
>>Is the end or is there anything I can do to get access to the files ?
>>
>>It's not so much of saving the data as it is to know what files were on 
>>them
>>(tv shows/ movies)
>>
>>Any crazy thing I can do on my own? Again, just love to know what's on 
>>them.
>>
>>
>>It powers up, click clack sound, some crazy number in my computer as far as
>>capacity is concerned.
>>
>>Jeff
>>
>> 
>

[toc] | [prev] | [next] | [standalone]

#2224

On 02/01/2012 07:56, jeff wrote:
> When you say for free, do you mean a returned new drive with your data from
> your old drive on it? Did they send you a 1.5TB drive too?
> Hope I can have the same luck. Is there an article referencing seagates 1.5
> tb firmware issues so I can reference that?


You don't have a Firmware issue. Rotational Scarring only occurs through 
impacting the head sliders onto the platters while the platters rotate.

Commonly known as a "head crash".

To recover any data off those drives, they need to be opened in a 
cleanroom, thoroughly cleaned of any debris, and either the headstack 
replaced or the platters transplanted into a known good drive of the 
some manufacturing batch.

-- 
Illegitimi non carborundum

[toc] | [prev] | [next] | [standalone]

#2240

In article <9mehm5FpnpU1@mid.individual.net>, Joe Kotroczo <kotroczo@mac.com> wrote:
>On 02/01/2012 07:56, jeff wrote:
>> When you say for free, do you mean a returned new drive with your data from
>> your old drive on it? Did they send you a 1.5TB drive too?
>> Hope I can have the same luck. Is there an article referencing seagates 1.5
>> tb firmware issues so I can reference that?
>
>
>You don't have a Firmware issue. Rotational Scarring only occurs through 
>impacting the head sliders onto the platters while the platters rotate.
>

The company that quoted rotational scarring may have used that as some generic 
excuse that the drive is beyong their capacity to fix.


I doubt he had 3 drives suffer the same rotational scarring by themselves 
out of thin air.
.

>Commonly known as a "head crash".
>
>To recover any data off those drives, they need to be opened in a 
>cleanroom, thoroughly cleaned of any debris, and either the headstack 
>replaced or the platters transplanted into a known good drive of the 
>some manufacturing batch.
>

[toc] | [prev] | [next] | [standalone]

#2249

On 03/01/2012 17:30, GMAN wrote:
> In article<9mehm5FpnpU1@mid.individual.net>, Joe Kotroczo<kotroczo@mac.com>  wrote:
>> On 02/01/2012 07:56, jeff wrote:
>>> When you say for free, do you mean a returned new drive with your data from
>>> your old drive on it? Did they send you a 1.5TB drive too?
>>> Hope I can have the same luck. Is there an article referencing seagates 1.5
>>> tb firmware issues so I can reference that?
>>
>>
>> You don't have a Firmware issue. Rotational Scarring only occurs through
>> impacting the head sliders onto the platters while the platters rotate.
>>
>
> The company that quoted rotational scarring may have used that as some generic
> excuse that the drive is beyong their capacity to fix.

Why would they use such a specific diagnosis as a "generic excuse"?


> I doubt he had 3 drives suffer the same rotational scarring by themselves
> out of thin air.

How do you know? Did you open the drives and had a look (as the company 
doing the diagnosis surely must have done, as opening the drives is IMHO 
the only way to arrive at a diagnosis of rotational scarring)?

Who said anything about "by themselves out of thin air"? If he's really 
got 3 drives which headcrashed at the same time, I'd say someone kicked 
his NAS down the stairs while it was running... But that's pure 
speculation, maybe the OP can elaborate.

-- 
Illegitimi non carborundum

[toc] | [prev] | [next] | [standalone]

#2252

Joe Kotroczo wrote
> GMAN wrote
>> Joe Kotroczokotroczo@mac.com wrote
>>> jeff wrote

>>>> When you say for free, do you mean a returned new drive with your
>>>> data from your old drive on it? Did they send you a 1.5TB drive too?

>>>> Hope I can have the same luck. Is there an article referencing
>>>> seagates 1.5 tb firmware issues so I can reference that?

>>> You don't have a Firmware issue. Rotational Scarring only occurs through impacting the head sliders onto the 
>>> platters while the platters rotate.

>> The company that quoted rotational scarring may have used that as
>> some generic excuse that the drive is beyong their capacity to fix.

> Why would they use such a specific diagnosis as a "generic excuse"?

Because its the sort of damage that no one can argue about being a drive
that the data cant be retrieved from at anything but an outrageous price and
even then it can only be recovered from the areas what havent be gouged.

>> I doubt he had 3 drives suffer the same rotational scarring by themselves out of thin air.

> How do you know?

Basic statistics. It doesnt happen to that high a percentage of drives,
so its very very unlikely that that is what happened to your 3 drives.

> Did you open the drives and had a look

You dont need to do that to know that its very unlikely to be true with 3 drives from one individual.

> (as the company doing the diagnosis surely must have done,

You dont know that either.

> as opening the drives is IMHO the only way to arrive at a diagnosis of rotational scarring)?

Or they can lie about why they couldnt recover the data.

> Who said anything about "by themselves out of thin air"? If he's really got 3 drives which headcrashed at the same 
> time,

Doesnt happen.

> I'd say someone kicked his NAS down the stairs while it was running...

Its bloody unlikely that if that had happened, that he wouldnt have said that that had happened.

> But that's pure speculation, maybe the OP can elaborate.

Bet he doesnt say it was anything like that. 

[toc] | [prev] | [next] | [standalone]

#2259

In article <9mhv6cF3baU1@mid.individual.net>, Joe Kotroczo <kotroczo@mac.com> wrote:
>On 03/01/2012 17:30, GMAN wrote:
>> In article<9mehm5FpnpU1@mid.individual.net>, Joe Kotroczo<kotroczo@mac.com> 
> wrote:
>>> On 02/01/2012 07:56, jeff wrote:
>>>> When you say for free, do you mean a returned new drive with your data from
>>>> your old drive on it? Did they send you a 1.5TB drive too?
>>>> Hope I can have the same luck. Is there an article referencing seagates 1.5
>>>> tb firmware issues so I can reference that?
>>>
>>>
>>> You don't have a Firmware issue. Rotational Scarring only occurs through
>>> impacting the head sliders onto the platters while the platters rotate.
>>>
>>
>> The company that quoted rotational scarring may have used that as some
> generic
>> excuse that the drive is beyong their capacity to fix.
>
>Why would they use such a specific diagnosis as a "generic excuse"?
>

Cant figure out what else is wrong so called it a "Head crash"


>
>> I doubt he had 3 drives suffer the same rotational scarring by themselves
>> out of thin air.
>
>How do you know? Did you open the drives and had a look (as the company 
>doing the diagnosis surely must have done, as opening the drives is IMHO 
>the only way to arrive at a diagnosis of rotational scarring)?
>
>Who said anything about "by themselves out of thin air"? If he's really 
>got 3 drives which headcrashed at the same time, I'd say someone kicked 
>his NAS down the stairs while it was running... But that's pure 
>speculation, maybe the OP can elaborate.
>

Not just speculation, thats a major ASSumption.....LOL!

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#2260

On 04/01/2012 17:25, GMAN wrote:

(...)
>>>> You don't have a Firmware issue. Rotational Scarring only occurs through
>>>> impacting the head sliders onto the platters while the platters rotate.
>>>>
>>>
>>> The company that quoted rotational scarring may have used that as some
>> generic
>>> excuse that the drive is beyong their capacity to fix.
>>
>> Why would they use such a specific diagnosis as a "generic excuse"?
>>
> Cant figure out what else is wrong so called it a "Head crash"

That's an ASSumption on your part.

Maybe the OP can tell us which "data recovery service" he sent them to. 
And whether he paid for the diagnosis and how much. Because you're 
implying fraudulent behaviour on the part of the "data recovery service" 
here.



-- 
Illegitimi non carborundum

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#2261

In article <9mjhhhFl25U1@mid.individual.net>, Joe Kotroczo <kotroczo@mac.com> wrote:
>On 04/01/2012 17:25, GMAN wrote:
>
>(...)
>>>>> You don't have a Firmware issue. Rotational Scarring only occurs through
>>>>> impacting the head sliders onto the platters while the platters rotate.
>>>>>
>>>>
>>>> The company that quoted rotational scarring may have used that as some
>>> generic
>>>> excuse that the drive is beyong their capacity to fix.
>>>
>>> Why would they use such a specific diagnosis as a "generic excuse"?
>>>
>> Cant figure out what else is wrong so called it a "Head crash"
>
>That's an ASSumption on your part.
>
>Maybe the OP can tell us which "data recovery service" he sent them to. 
>And whether he paid for the diagnosis and how much. Because you're 
>implying fraudulent behaviour on the part of the "data recovery service" 
>here.
>
>
>
Wouldnt be the first time i am sure.

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#2280

I used Gilware Inc.....they were the ones who diagnosed it as rotational 
scaring.

Seagate is taking all my defective 1.5s back and giving me back 2.0tb...just 
wish I knew the files I lost!!!



"GMAN"  wrote in message 
news:b11Nq.250662$zC6.238789@en-nntp-15.dc1.easynews.com...

In article <9mjhhhFl25U1@mid.individual.net>, Joe Kotroczo 
<kotroczo@mac.com> wrote:
>On 04/01/2012 17:25, GMAN wrote:
>
>(...)
>>>>> You don't have a Firmware issue. Rotational Scarring only occurs 
>>>>> through
>>>>> impacting the head sliders onto the platters while the platters 
>>>>> rotate.
>>>>>
>>>>
>>>> The company that quoted rotational scarring may have used that as some
>>> generic
>>>> excuse that the drive is beyong their capacity to fix.
>>>
>>> Why would they use such a specific diagnosis as a "generic excuse"?
>>>
>> Cant figure out what else is wrong so called it a "Head crash"
>
>That's an ASSumption on your part.
>
>Maybe the OP can tell us which "data recovery service" he sent them to.
>And whether he paid for the diagnosis and how much. Because you're
>implying fraudulent behaviour on the part of the "data recovery service"
>here.
>
>
>
Wouldnt be the first time i am sure. 

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#2281

On 05/01/2012 22:41, jeff wrote:
> I used Gilware Inc.....they were the ones who diagnosed it as rotational
> scaring.
>
> Seagate is taking all my defective 1.5s back and giving me back 2.0tb...just
> wish I knew the files I lost!!!

Well, that one's easy. You have lost ALL the files that are on the 
defective discs. Because by the sound of it, nobody will do a data 
recovery job on them, right?

If you can't remember what you had on those discs, I can't have been 
very important.

>
>
>
> "GMAN"  wrote in message
> news:b11Nq.250662$zC6.238789@en-nntp-15.dc1.easynews.com...
>
> In article<9mjhhhFl25U1@mid.individual.net>, Joe Kotroczo
> <kotroczo@mac.com>  wrote:
>> On 04/01/2012 17:25, GMAN wrote:
>>
>> (...)
>>>>>> You don't have a Firmware issue. Rotational Scarring only occurs
>>>>>> through
>>>>>> impacting the head sliders onto the platters while the platters
>>>>>> rotate.
>>>>>>
>>>>>
>>>>> The company that quoted rotational scarring may have used that as some
>>>> generic
>>>>> excuse that the drive is beyong their capacity to fix.
>>>>
>>>> Why would they use such a specific diagnosis as a "generic excuse"?
>>>>
>>> Cant figure out what else is wrong so called it a "Head crash"
>>
>> That's an ASSumption on your part.
>>
>> Maybe the OP can tell us which "data recovery service" he sent them to.
>> And whether he paid for the diagnosis and how much. Because you're
>> implying fraudulent behaviour on the part of the "data recovery service"
>> here.
>>
>>
>>
> Wouldnt be the first time i am sure.
>


-- 
Illegitimi non carborundum

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#2286

Joe Kotroczo wrote
> jeff wrote

>> I used Gilware Inc.....they were the ones who diagnosed it as rotational scaring.

>> Seagate is taking all my defective 1.5s back and giving me back 2.0tb...just wish I knew the files I lost!!!

> Well, that one's easy. You have lost ALL the files that are on the
> defective discs. Because by the sound of it, nobody will do a data
> recovery job on them, right?

> If you can't remember what you had on those discs, I can't have been very important.

Thats just plain wrong with stuff you recorded to watch later.

It may well be important enough to get again if you have a list of what got lost.


>> "GMAN"  wrote in message
>> news:b11Nq.250662$zC6.238789@en-nntp-15.dc1.easynews.com...
>>
>> In article<9mjhhhFl25U1@mid.individual.net>, Joe Kotroczo
>> <kotroczo@mac.com>  wrote:
>>> On 04/01/2012 17:25, GMAN wrote:
>>>
>>> (...)
>>>>>>> You don't have a Firmware issue. Rotational Scarring only occurs
>>>>>>> through
>>>>>>> impacting the head sliders onto the platters while the platters
>>>>>>> rotate.
>>>>>>>
>>>>>>
>>>>>> The company that quoted rotational scarring may have used that
>>>>>> as some generic excuse that the drive is beyong their capacity
>>>>>> to fix.
>>>>>
>>>>> Why would they use such a specific diagnosis as a "generic
>>>>> excuse"?
>>>> Cant figure out what else is wrong so called it a "Head crash"
>>>
>>> That's an ASSumption on your part.
>>>
>>> Maybe the OP can tell us which "data recovery service" he sent them
>>> to. And whether he paid for the diagnosis and how much. Because
>>> you're implying fraudulent behaviour on the part of the "data
>>> recovery service" here.
>>>
>>>
>>>
>> Wouldnt be the first time i am sure. 

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#2292

In article <4f0626ed$0$6598$607ed4bc@cv.net>, "jeff" <jeff@aol.com> wrote:
>I used Gilware Inc.....they were the ones who diagnosed it as rotational 
>scaring.
>
>Seagate is taking all my defective 1.5s back and giving me back 2.0tb...just 
>wish I knew the files I lost!!!
>
>
>

I knew seagate would take care of you. They didnt even blink when they fixed 
mine.   



>"GMAN"  wrote in message 
>news:b11Nq.250662$zC6.238789@en-nntp-15.dc1.easynews.com...
>
>In article <9mjhhhFl25U1@mid.individual.net>, Joe Kotroczo 
><kotroczo@mac.com> wrote:
>>On 04/01/2012 17:25, GMAN wrote:
>>
>>(...)
>>>>>> You don't have a Firmware issue. Rotational Scarring only occurs 
>>>>>> through
>>>>>> impacting the head sliders onto the platters while the platters 
>>>>>> rotate.
>>>>>>
>>>>>
>>>>> The company that quoted rotational scarring may have used that as some
>>>> generic
>>>>> excuse that the drive is beyong their capacity to fix.
>>>>
>>>> Why would they use such a specific diagnosis as a "generic excuse"?
>>>>
>>> Cant figure out what else is wrong so called it a "Head crash"
>>
>>That's an ASSumption on your part.
>>
>>Maybe the OP can tell us which "data recovery service" he sent them to.
>>And whether he paid for the diagnosis and how much. Because you're
>>implying fraudulent behaviour on the part of the "data recovery service"
>>here.
>>
>>
>>
>Wouldnt be the first time i am sure. 
>

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#2207

jeff wrote:

> I have had three seagate 1.5 TB drives fail on me.

> Two I sent in to a data recovery service, said it was rotational scaring.

Sounds a bit implausible that that happened to two of them.

> Is the end

If that description is accurate, yes.

> or is there anything I can do to get access to the files ?

Nope, not given what there is on those drives.

> It's not so much of saving the data as it is to know what files were on them (tv shows/ movies)

> Any crazy thing I can do on my own? Again, just love to know what's on them.

Its likely that the scarring has seen magnetic material on the heads,
or at least one of the heads has actually come right off and its the
remains of the head mounting that has scarred the platter.

> It powers up, click clack sound, some crazy number in my computer as far as capacity is concerned.

Likely because the drive cant get the basic info off the drive to work out the size.

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