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How can I reformat a (very) damaged hard disk ?

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  How can I reformat a (very) damaged hard disk ? Castor Nageur <guilbert.stabilo@gmail.com> - 2011-12-27 07:00 -0800
    Re: How can I reformat a (very) damaged hard disk ? "Rod Speed" <rod.speed.aaa@gmail.com> - 2011-12-28 05:16 +1100
      Re: How can I reformat a (very) damaged hard disk ? Castor Nageur <guilbert.stabilo@gmail.com> - 2011-12-27 14:12 -0800
        Re: How can I reformat a (very) damaged hard disk ? Kirk Bubul <khbubul@charter.net> - 2011-12-27 18:30 -0600
        Re: How can I reformat a (very) damaged hard disk ? Winniethepooh@100acrewoods.net (GMAN) - 2011-12-28 17:49 +0000
          Re: How can I reformat a (very) damaged hard disk ? Castor Nageur <guilbert.stabilo@gmail.com> - 2011-12-28 13:06 -0800
            Re: How can I reformat a (very) damaged hard disk ? Winniethepooh@100acrewoods.net (GMAN) - 2011-12-28 22:41 +0000
              Re: How can I reformat a (very) damaged hard disk ? Castor Nageur <guilbert.stabilo@gmail.com> - 2011-12-29 08:40 -0800
                Re: How can I reformat a (very) damaged hard disk ? Winniethepooh@100acrewoods.net (GMAN) - 2011-12-29 17:41 +0000
                  Re: How can I reformat a (very) damaged hard disk ? Castor Nageur <guilbert.stabilo@gmail.com> - 2011-12-29 10:12 -0800
                    Re: How can I reformat a (very) damaged hard disk ? Winniethepooh@100acrewoods.net (GMAN) - 2011-12-30 17:11 +0000
                      Re: How can I reformat a (very) damaged hard disk ? Arno <me@privacy.net> - 2011-12-31 13:58 +0000
                        Re: How can I reformat a (very) damaged hard disk ? Winniethepooh@100acrewoods.net (GMAN) - 2012-01-01 20:31 +0000
            Re: How can I reformat a (very) damaged hard disk ? Joseph Terner <jtusenet-nospam@gmx.de> - 2011-12-29 19:11 +0000
              Re: How can I reformat a (very) damaged hard disk ? Castor Nageur <guilbert.stabilo@gmail.com> - 2011-12-29 12:57 -0800
                Re: How can I reformat a (very) damaged hard disk ? "Rod Speed" <rod.speed.aaa@gmail.com> - 2011-12-30 10:16 +1100
                Re: How can I reformat a (very) damaged hard disk ? Arno <me@privacy.net> - 2011-12-30 11:53 +0000
                  Re: How can I reformat a (very) damaged hard disk ? "Salam" <salem@dogfucker.com> - 2011-12-31 04:27 +1100
                    Re: How can I reformat a (very) damaged hard disk ? Arno <me@privacy.net> - 2011-12-31 13:55 +0000
                      Re: How can I reformat a (very) damaged hard disk ? "Salam" <salem@dogfucker.com> - 2012-01-01 05:44 +1100
                        Re: How can I reformat a (very) damaged hard disk ? Arno <me@privacy.net> - 2012-01-01 02:33 +0000
                          Re: How can I reformat a (very) damaged hard disk ? "Salam" <salem@dogfucker.com> - 2012-01-01 14:09 +1100
                Re: How can I reformat a (very) damaged hard disk ? Winniethepooh@100acrewoods.net (GMAN) - 2011-12-30 17:13 +0000
                  Re: How can I reformat a (very) damaged hard disk ? Arno <me@privacy.net> - 2011-12-31 13:57 +0000
                    Re: How can I reformat a (very) damaged hard disk ? "Salam" <salem@dogfucker.com> - 2012-01-01 05:48 +1100
              Re: How can I reformat a (very) damaged hard disk ? Arno <me@privacy.net> - 2011-12-30 11:52 +0000
                Re: How can I reformat a (very) damaged hard disk ? christophe colomb <christophe.colomb@gmail.com> - 2011-12-30 04:06 -0800
                  Re: How can I reformat a (very) damaged hard disk ? Winniethepooh@100acrewoods.net (GMAN) - 2011-12-30 17:16 +0000
                    Re: How can I reformat a (very) damaged hard disk ? Arno <me@privacy.net> - 2011-12-31 13:49 +0000
                      Re: How can I reformat a (very) damaged hard disk ? Winniethepooh@100acrewoods.net (GMAN) - 2012-01-01 20:19 +0000
                        Re: How can I reformat a (very) damaged hard disk ? Arno <me@privacy.net> - 2012-01-02 08:32 +0000
                          Re: How can I reformat a (very) damaged hard disk ? "Salam" <salem@dogfucker.com> - 2012-01-02 20:00 +1100
                          Re: How can I reformat a (very) damaged hard disk ? Winniethepooh@100acrewoods.net (GMAN) - 2012-01-02 17:56 +0000
                            Re: How can I reformat a (very) damaged hard disk ? Arno <me@privacy.net> - 2012-01-02 22:28 +0000
                              Re: How can I reformat a (very) damaged hard disk ? "Salam" <salem@dogfucker.com> - 2012-01-03 19:48 +1100
                  Re: How can I reformat a (very) damaged hard disk ? Arno <me@privacy.net> - 2011-12-31 13:48 +0000
                    Re: How can I reformat a (very) damaged hard disk ? Winniethepooh@100acrewoods.net (GMAN) - 2012-01-01 20:17 +0000
                      Re: How can I reformat a (very) damaged hard disk ? Arno <me@privacy.net> - 2012-01-02 08:36 +0000
                        Re: How can I reformat a (very) damaged hard disk ? Winniethepooh@100acrewoods.net (GMAN) - 2012-01-02 17:57 +0000
                          Re: How can I reformat a (very) damaged hard disk ? Arno <me@privacy.net> - 2012-01-02 22:30 +0000
                            Re: How can I reformat a (very) damaged hard disk ? "arno fucker" <af@arnofucker.com> - 2012-01-03 20:06 +1100
                              Re: How can I reformat a (very) damaged hard disk ? Joseph Terner <jtusenet-nospam@gmx.de> - 2012-01-03 10:14 +0000
                            Re: How can I reformat a (very) damaged hard disk ? Winniethepooh@100acrewoods.net (GMAN) - 2012-01-03 17:27 +0000
                Re: How can I reformat a (very) damaged hard disk ? Castor Nageur <guilbert.stabilo@gmail.com> - 2011-12-30 04:14 -0800
                  Re: How can I reformat a (very) damaged hard disk ? Castor Nageur <guilbert.stabilo@gmail.com> - 2011-12-30 05:31 -0800
                    Re: How can I reformat a (very) damaged hard disk ? Arno <me@privacy.net> - 2011-12-31 13:51 +0000
                  Re: How can I reformat a (very) damaged hard disk ? Joseph Terner <jtusenet-nospam@gmx.de> - 2011-12-30 18:15 +0000
                    Re: How can I reformat a (very) damaged hard disk ? christophe colomb <christophe.colomb@gmail.com> - 2011-12-30 12:38 -0800
                    Re: How can I reformat a (very) damaged hard disk ? Castor Nageur <guilbert.stabilo@gmail.com> - 2011-12-30 12:41 -0800
                    Re: How can I reformat a (very) damaged hard disk ? "Rod Speed" <rod.speed.aaa@gmail.com> - 2011-12-31 13:04 +1100
    Re: How can I reformat a (very) damaged hard disk ? Arno <me@privacy.net> - 2011-12-28 08:00 +0000

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#2160 — How can I reformat a (very) damaged hard disk ?

Hi all,

On of my 2 TB HDD (formatted in NTFS) felt on the floor (the disk was
off when it felt).

At first, it looked as if the disk was still working fine but after
one month of use, the disk began to fail and I completely lost access
to my data a few days ago.

Thanks to ddrescue (a wonderful Linux recovery tool), I was able to
copy the recoverable data to another brand new 2 TB HDD and thanks to
some data recovery tool, I recovered about 1/3 of my data from the
copy.
(hopefully, all my personnal data was backed up so I only lost GB of
recorded TV shows ;-))

Actually, it seems that the more I try to read the damaged disk, the
more it becomes unaccessible.

I would like to find a way to reformat it so I can use the undamaged
area of the disk.
I tried the WD low-level format/erase tools, tried almost all the
tools provided on the UBCD 5 but none of these tools work.

I am pretty sure that my HDD is unrecoverable but if anyone one know a
tool which could help me, he would be welcome !

Thanks in advance.


Here is a snapshot of my current SMART data:

WDC WD20EARS-00MVWB0

ID                                  Current  Worst
ThresholdData     Status
(01) Raw Read Error Rate            179      179      51
2977     ok
(03) Spin Up Time                   253      201      21
1000     ok
(04) Start/Stop Count               100      100      0
228      ok
(05) Reallocated Sector Count       183      183      140
334      warning
(07) Seek Error Rate                200      200      0
0        ok
(09) Power On Hours Count           100      100      0
403      ok
(0A) Spin Retry Count               100      100      0
0        ok
(0B) Calibration Retry Count        100      100      0
0        ok
(0C) Power Cycle Count              100      100      0
189      ok
(C0) Unsafe Shutdown Count          200      200      0
158      ok
(C1) Load Cycle Count               200      200      0
826      ok
(C2) Temperature                    116      106      0
34       ok
(C4) Reallocated Event Count        197      197      0
3        warning
(C5) Current Pending Sector         200      199      0
0        ok
(C6) Offline Uncorrectable          200      200      0
1        ok
(C7) Ultra DMA CRC Error Count      200      200      0
0        ok
(C8) Write Error Rate               200      200      0
1        ok

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#2161

Castor Nageur wrote:

> On of my 2 TB HDD (formatted in NTFS) felt on the floor (the disk was
> off when it felt).

> At first, it looked as if the disk was still working fine but after
> one month of use, the disk began to fail and I completely lost access
> to my data a few days ago.

> Thanks to ddrescue (a wonderful Linux recovery tool), I was able to
> copy the recoverable data to another brand new 2 TB HDD and thanks to
> some data recovery tool, I recovered about 1/3 of my data from the copy.
> (hopefully, all my personnal data was backed up so I only lost GB of
> recorded TV shows ;-))

> Actually, it seems that the more I try to read the damaged disk, the
> more it becomes unaccessible.

> I would like to find a way to reformat it so I can use the undamaged area of the disk.

Its far from clear that there actually is an undamaged area of the disk.

If the fall caused some damage that produced a head crash when the
drive was used after the fall, there may well be a significant amount of
debris floating around inside the drive and thats whats producing the
symptom you are seeing of it become more and more inaccessible.

> I tried the WD low-level format/erase tools, tried almost all the
> tools provided on the UBCD 5 but none of these tools work.

What do you mean by work ?  Nothing will allow you to use the
undamaged area of the disk if there is no undamaged area of
the disk because debris is floating around in the drive.

> I am pretty sure that my HDD is unrecoverable

Yep, bet it is.

> but if anyone one know a tool which could help me, he would be welcome !

There is no such animal if debris is floating around in the drive.

> Thanks in advance.

> Here is a snapshot of my current SMART data:

> WDC WD20EARS-00MVWB0
>
> ID                                  Current  Worst
> ThresholdData     Status
> (01) Raw Read Error Rate            179      179      51
> 2977     ok
> (03) Spin Up Time                   253      201      21
> 1000     ok
> (04) Start/Stop Count               100      100      0
> 228      ok
> (05) Reallocated Sector Count       183      183      140
> 334      warning

Thats a hell of a lot of reallocated sectors and has
likely exceeded the capacity of the bad sector map.

> (07) Seek Error Rate                200      200      0
> 0        ok
> (09) Power On Hours Count           100      100      0
> 403      ok
> (0A) Spin Retry Count               100      100      0
> 0        ok
> (0B) Calibration Retry Count        100      100      0
> 0        ok
> (0C) Power Cycle Count              100      100      0
> 189      ok
> (C0) Unsafe Shutdown Count          200      200      0
> 158      ok
> (C1) Load Cycle Count               200      200      0
> 826      ok
> (C2) Temperature                    116      106      0
> 34       ok
> (C4) Reallocated Event Count        197      197      0
> 3        warning
> (C5) Current Pending Sector         200      199      0
> 0        ok
> (C6) Offline Uncorrectable          200      200      0
> 1        ok
> (C7) Ultra DMA CRC Error Count      200      200      0
> 0        ok
> (C8) Write Error Rate               200      200      0
> 1        ok 

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#2162

On 27 déc, 19:16, "Rod Speed" <rod.speed....@gmail.com> wrote:

> Thats a hell of a lot of reallocated sectors and has
> likely exceeded the capacity of the bad sector map.

Yes, you are probably right :-( (I just expected that I could save a
little of this HDD I just bought $100 6 months ago).
I always dreamed of opening a HDD and see how it is made inside (even
if plenty of photos of opened HDD exist).
I can now achieve my dream ;-) and therefore I will see how much
damaged it is.

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#2163

On Tue, 27 Dec 2011 14:12:08 -0800 (PST), Castor Nageur
<guilbert.stabilo@gmail.com> wrote:

>I always dreamed of opening a HDD and see how it is made inside (even
>if plenty of photos of opened HDD exist).
>I can now achieve my dream ;-) and therefore I will see how much
>damaged it is.
>
You're going to need some really small Torx screwdrivers.  I've used
the disassembly method to destroy old hard drives, and I've found it
easiest to take the partially disassembled drive to the local Sears
hardware department to test fit and buy the particular Torx tools I
needed. 

The drives that I've taken apart have been Western Digital ones.

I doubt that you'll see physical damage once you get the platters
apart.  I suspect that they'll just look like chrome-shiny discs.

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#2166

In article <2aa03937-723a-400a-83fd-983f9bfcbc00@32g2000yqp.googlegroups.com>, Castor Nageur <guilbert.stabilo@gmail.com> wrote:
>On 27 d=E9c, 19:16, "Rod Speed" <rod.speed....@gmail.com> wrote:
>
>> Thats a hell of a lot of reallocated sectors and has
>> likely exceeded the capacity of the bad sector map.
>
>Yes, you are probably right :-( (I just expected that I could save a
>little of this HDD I just bought $100 6 months ago).
>I always dreamed of opening a HDD and see how it is made inside (even
>if plenty of photos of opened HDD exist).
>I can now achieve my dream ;-) and therefore I will see how much
>damaged it is.
>
>
>
If there is no sign of physical damage to the outside, contact the 
manufacturer and get that thing replaced under warranty.

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#2167

On 28 déc, 18:49, Winniethep...@100acrewoods.net (GMAN) wrote:
> In article <2aa03937-723a-400a-83fd-983f9bfcb...@32g2000yqp.googlegroups.com>, Castor Nageur <guilbert.stab...@gmail.com> wrote:>On 27 d=E9c, 19:16, "Rod Speed" <rod.speed....@gmail.com> wrote:
>
> >> Thats a hell of a lot of reallocated sectors and has
> >> likely exceeded the capacity of the bad sector map.
>
> >Yes, you are probably right :-( (I just expected that I could save a
> >little of this HDD I just bought $100 6 months ago).
> >I always dreamed of opening a HDD and see how it is made inside (even
> >if plenty of photos of opened HDD exist).
> >I can now achieve my dream ;-) and therefore I will see how much
> >damaged it is.
>
> If there is no sign of physical damage to the outside, contact the
> manufacturer and get that thing replaced under warranty.

The disk has absolutely no external sign of damage.
Thanks for telling me this before I open it and definitely lost the
warranty :-)
I am just going to try to wipe what can be wiped because I do not want
to send my personal data to some unknown people.

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#2168

In article <eb36e0b8-73a7-472d-a3f7-929a23087b80@v24g2000yqk.googlegroups.com>, Castor Nageur <guilbert.stabilo@gmail.com> wrote:
>On 28 d=E9c, 18:49, Winniethep...@100acrewoods.net (GMAN) wrote:
>> In article <2aa03937-723a-400a-83fd-983f9bfcb...@32g2000yqp.googlegroups.=
>com>, Castor Nageur <guilbert.stab...@gmail.com> wrote:>On 27 d=3DE9c, 19:1=
>6, "Rod Speed" <rod.speed....@gmail.com> wrote:
>>
>> >> Thats a hell of a lot of reallocated sectors and has
>> >> likely exceeded the capacity of the bad sector map.
>>
>> >Yes, you are probably right :-( (I just expected that I could save a
>> >little of this HDD I just bought $100 6 months ago).
>> >I always dreamed of opening a HDD and see how it is made inside (even
>> >if plenty of photos of opened HDD exist).
>> >I can now achieve my dream ;-) and therefore I will see how much
>> >damaged it is.
>>
>> If there is no sign of physical damage to the outside, contact the
>> manufacturer and get that thing replaced under warranty.
>
>The disk has absolutely no external sign of damage.
>Thanks for telling me this before I open it and definitely lost the
>warranty :-)
>I am just going to try to wipe what can be wiped because I do not want
>to send my personal data to some unknown people.
>
Good idea.  If not possible, i wouldnt sweat it as the manufacturers dont have 
a habbit of doing that. But if possle, do a wipe at least using some program 
like  this free one. Dont let the name fool you , its not a true llf like in 
the old days. Its as close as one can get, it wipes the drive.



http://hddguru.com/software/HDD-LLF-Low-Level-Format-Tool/

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#2169

On 28 déc, 23:41, Winniethep...@100acrewoods.net (GMAN) wrote:

> Good idea.  If not possible, i wouldnt sweat it as the manufacturers dont have
> a habbit of doing that. But if possle, do a wipe at least using some program
> like  this free one. Dont let the name fool you , its not a true llf like in
> the old days. Its as close as one can get, it wipes the drive.
>
> http://hddguru.com/software/HDD-LLF-Low-Level-Format-Tool/

Thanks for the tool, I am going to try it.

I just filled the RMA so I can return the disk to WDC.
I wrote "H.S" (~ "out of order" in English) on the disk label with a
pencil so I do not confuse it with a good disk (I have many Caviar
Green HDD at home). The label is still perfectly readable. Do you
think writing on the disk could cancel the guarantee ?

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#2170

In article <56941aa6-119d-4b8f-bcd4-7bdb95b2ea3c@m20g2000vbf.googlegroups.com>, Castor Nageur <guilbert.stabilo@gmail.com> wrote:
>On 28 d=E9c, 23:41, Winniethep...@100acrewoods.net (GMAN) wrote:
>
>> Good idea. =A0If not possible, i wouldnt sweat it as the manufacturers do=
>nt have
>> a habbit of doing that. But if possle, do a wipe at least using some prog=
>ram
>> like =A0this free one. Dont let the name fool you , its not a true llf li=
>ke in
>> the old days. Its as close as one can get, it wipes the drive.
>>
>> http://hddguru.com/software/HDD-LLF-Low-Level-Format-Tool/
>
>Thanks for the tool, I am going to try it.
>
>I just filled the RMA so I can return the disk to WDC.
>I wrote "H.S" (~ "out of order" in English) on the disk label with a
>pencil so I do not confuse it with a good disk (I have many Caviar
>Green HDD at home). The label is still perfectly readable. Do you
>think writing on the disk could cancel the guarantee ?
Just wipe it off before you put it in the box to ship to WD.

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#2171

On 29 déc, 18:41, Winniethep...@100acrewoods.net (GMAN) wrote:

> Just wipe it off before you put it in the box to ship to WD.

Impossible, this is the pencil with the permanent ink I use for
writing on my cds.
I am going to try. I will only lose the postage if it does not work.

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#2180

In article <992e9b11-2541-4128-8a5d-692747f4c3f7@j9g2000vby.googlegroups.com>, Castor Nageur <guilbert.stabilo@gmail.com> wrote:
>On 29 d=E9c, 18:41, Winniethep...@100acrewoods.net (GMAN) wrote:
>
>> Just wipe it off before you put it in the box to ship to WD.
>
>Impossible, this is the pencil with the permanent ink I use for
>writing on my cds.
>I am going to try. I will only lose the postage if it does not work.
>
Is you meant a permamnant marker, then a small amount of rubbing alchohol will 
remove the ink. I wouldnt worry about it though, they would most likely not 
care if its written on. I have put a large X on my drives when damaged and 
they never minded.

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#2195

GMAN <Winniethepooh@100acrewoods.net> wrote:
> In article <992e9b11-2541-4128-8a5d-692747f4c3f7@j9g2000vby.googlegroups.com>, Castor Nageur <guilbert.stabilo@gmail.com> wrote:
>>On 29 d=E9c, 18:41, Winniethep...@100acrewoods.net (GMAN) wrote:
>>
>>> Just wipe it off before you put it in the box to ship to WD.
>>
>>Impossible, this is the pencil with the permanent ink I use for
>>writing on my cds.
>>I am going to try. I will only lose the postage if it does not work.
>>
> Is you meant a permamnant marker, then a small amount of rubbing alchohol will 
> remove the ink. I wouldnt worry about it though, they would most likely not 
> care if its written on. I have put a large X on my drives when damaged and 
> they never minded.

They replace the label anyways if the drive can be refurbished.
(About 2/3 of the drives sent in are fine, apparently.)

Arno
-- 
Arno Wagner, Dr. sc. techn., Dipl. Inform., CISSP -- Email: arno@wagner.name
GnuPG:  ID: 1E25338F  FP: 0C30 5782 9D93 F785 E79C  0296 797F 6B50 1E25 338F
----
Cuddly UI's are the manifestation of wishful thinking. -- Dylan Evans

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#2205

In article <9m8iooFcp5U6@mid.individual.net>, Arno <me@privacy.net> wrote:
>GMAN <Winniethepooh@100acrewoods.net> wrote:
>> In article
> <992e9b11-2541-4128-8a5d-692747f4c3f7@j9g2000vby.googlegroups.com>, Castor
> Nageur <guilbert.stabilo@gmail.com> wrote:
>>>On 29 d=E9c, 18:41, Winniethep...@100acrewoods.net (GMAN) wrote:
>>>
>>>> Just wipe it off before you put it in the box to ship to WD.
>>>
>>>Impossible, this is the pencil with the permanent ink I use for
>>>writing on my cds.
>>>I am going to try. I will only lose the postage if it does not work.
>>>
>> Is you meant a permamnant marker, then a small amount of rubbing alchohol
> will 
>> remove the ink. I wouldnt worry about it though, they would most likely not 
>> care if its written on. I have put a large X on my drives when damaged and 
>> they never minded.
>
>They replace the label anyways if the drive can be refurbished.
>(About 2/3 of the drives sent in are fine, apparently.)
>
>Arno
And THAT is what costs the rest of us in HIGHER drive costs.  Not  making a 
warranty claim on a known defective drive.

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#2172

On Wed, 28 Dec 2011 13:06:56 -0800, Castor Nageur wrote:

> The disk has absolutely no external sign of damage.
> Thanks for telling me this before I open it and definitely lost the
> warranty :-)

You already lost it by dropping the drive on the floor. Damage by 
excessive G-forces is easily detected by just looking inside the drive. 
So WD bills your credit card with $200 for the replacement drive.

> I am just going to try to wipe what can be wiped because I do not want
> to send my personal data to some unknown people.

For legit RMA cases (say SMART self-test failures due to defective 
sectors) just send the drive an ATA SECURITY ERASE command with MHDD. 
Then it wipes itself without further intervention and is ready for 
shipping.

A fall-damaged drive is not able to read, write or erase something 
reliable. The only way to make sure, there isn't any data left, is to 
dismantle it phsysically.

Joseph

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#2173

On 29 déc, 20:11, Joseph Terner <jtusenet-nos...@gmx.de> wrote:

> You already lost it by dropping the drive on the floor. Damage by
> excessive G-forces is easily detected by just looking inside the drive.
> So WD bills your credit card with $200 for the replacement drive.

Yes, I suppose you are right.
Because the drive did not fall from a high point and was off (the HDD
was initially set vertically in an external box then fell flat on the
floor). I expected that this event may not be the cause of my
problems.
I neither gave my credit car number nor sent the drive yet. I think I
will keep my damaged drive.

But what happen if you buy a HDD damaged by the vendor (so you can't
know it before you buy it) and you get problems months later.
Will WD charge you $200 for fixing the drive ?

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#2174

Castor Nageur wrote
> Joseph Terner <jtusenet-nos...@gmx.de> wrote

>> You already lost it by dropping the drive on the floor. Damage by
>> excessive G-forces is easily detected by just looking inside the drive.
>> So WD bills your credit card with $200 for the replacement drive.

> Yes, I suppose you are right.

No he isnt.

> Because the drive did not fall from a high point and was off (the HDD
> was initially set vertically in an external box then fell flat on the floor).
> I expected that this event may not be the cause of my problems.

Likely it was.

> I neither gave my credit car number nor sent the drive yet.
> I think I will keep my damaged drive.

> But what happen if you buy a HDD damaged by the vendor (so you
> can't know it before you buy it) and you get problems months later.

WD gets to supply you with a new drive.

> Will WD charge you $200 for fixing the drive ?

Nope, they cant.

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#2176

Castor Nageur <guilbert.stabilo@gmail.com> wrote:
> On 29 d?c, 20:11, Joseph Terner <jtusenet-nos...@gmx.de> wrote:

>> You already lost it by dropping the drive on the floor. Damage by
>> excessive G-forces is easily detected by just looking inside the drive.
>> So WD bills your credit card with $200 for the replacement drive.

> Yes, I suppose you are right.
> Because the drive did not fall from a high point and was off (the HDD
> was initially set vertically in an external box then fell flat on the
> floor). I expected that this event may not be the cause of my
> problems.
> I neither gave my credit car number nor sent the drive yet. I think I
> will keep my damaged drive.

> But what happen if you buy a HDD damaged by the vendor (so you can't
> know it before you buy it) and you get problems months later.
> Will WD charge you $200 for fixing the drive ?

Difficult. Typically yes, unless you can show it was 
damaged in shipping.

Arno

-- 
Arno Wagner, Dr. sc. techn., Dipl. Inform., CISSP -- Email: arno@wagner.name
GnuPG:  ID: 1E25338F  FP: 0C30 5782 9D93 F785 E79C  0296 797F 6B50 1E25 338F
----
Cuddly UI's are the manifestation of wishful thinking. -- Dylan Evans

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#2183

Arno wrote:
> Castor Nageur <guilbert.stabilo@gmail.com> wrote:
>> On 29 d?c, 20:11, Joseph Terner <jtusenet-nos...@gmx.de> wrote:
>
>>> You already lost it by dropping the drive on the floor. Damage by
>>> excessive G-forces is easily detected by just looking inside the
>>> drive. So WD bills your credit card with $200 for the replacement
>>> drive.
>
>> Yes, I suppose you are right.
>> Because the drive did not fall from a high point and was off (the HDD
>> was initially set vertically in an external box then fell flat on the
>> floor). I expected that this event may not be the cause of my
>> problems.
>> I neither gave my credit car number nor sent the drive yet. I think I
>> will keep my damaged drive.
>
>> But what happen if you buy a HDD damaged by the vendor (so you can't
>> know it before you buy it) and you get problems months later.
>> Will WD charge you $200 for fixing the drive ?
>
> Difficult.

For the hard drive manufacturer, yes.

> Typically yes, unless you can show it was
> damaged in shipping.

Its the hard drive manufacturer that has to do the showing, not the consumer. 

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#2193

Salam <salem@dogfucker.com> wrote:
> Arno wrote:
>> Castor Nageur <guilbert.stabilo@gmail.com> wrote:
>>> On 29 d?c, 20:11, Joseph Terner <jtusenet-nos...@gmx.de> wrote:
>>
>>>> You already lost it by dropping the drive on the floor. Damage by
>>>> excessive G-forces is easily detected by just looking inside the
>>>> drive. So WD bills your credit card with $200 for the replacement
>>>> drive.
>>
>>> Yes, I suppose you are right.
>>> Because the drive did not fall from a high point and was off (the HDD
>>> was initially set vertically in an external box then fell flat on the
>>> floor). I expected that this event may not be the cause of my
>>> problems.
>>> I neither gave my credit car number nor sent the drive yet. I think I
>>> will keep my damaged drive.
>>
>>> But what happen if you buy a HDD damaged by the vendor (so you can't
>>> know it before you buy it) and you get problems months later.
>>> Will WD charge you $200 for fixing the drive ?
>>
>> Difficult.

> For the hard drive manufacturer, yes.

>> Typically yes, unless you can show it was
>> damaged in shipping.

> Its the hard drive manufacturer that has to do the showing, not the consumer. 

Typically the HDD vendor can demonstrate improper handling so 
the customer has no claim against them and the burden of proof 
is reversed.

The customer can make a claim against the vendor, but that is
difficult. 

Arno
-- 
Arno Wagner, Dr. sc. techn., Dipl. Inform., CISSP -- Email: arno@wagner.name
GnuPG:  ID: 1E25338F  FP: 0C30 5782 9D93 F785 E79C  0296 797F 6B50 1E25 338F
----
Cuddly UI's are the manifestation of wishful thinking. -- Dylan Evans

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#2198

Arno wrote:
> Salam <salem@dogfucker.com> wrote:
>> Arno wrote:
>>> Castor Nageur <guilbert.stabilo@gmail.com> wrote:
>>>> On 29 d?c, 20:11, Joseph Terner <jtusenet-nos...@gmx.de> wrote:
>>>
>>>>> You already lost it by dropping the drive on the floor. Damage by
>>>>> excessive G-forces is easily detected by just looking inside the
>>>>> drive. So WD bills your credit card with $200 for the replacement
>>>>> drive.
>>>
>>>> Yes, I suppose you are right.
>>>> Because the drive did not fall from a high point and was off (the
>>>> HDD was initially set vertically in an external box then fell flat
>>>> on the floor). I expected that this event may not be the cause of
>>>> my problems.
>>>> I neither gave my credit car number nor sent the drive yet. I
>>>> think I will keep my damaged drive.
>>>
>>>> But what happen if you buy a HDD damaged by the vendor (so you
>>>> can't know it before you buy it) and you get problems months later.
>>>> Will WD charge you $200 for fixing the drive ?
>>>
>>> Difficult.
>
>> For the hard drive manufacturer, yes.
>
>>> Typically yes, unless you can show it was
>>> damaged in shipping.
>
>> Its the hard drive manufacturer that has to do the showing, not the
>> consumer.
>
> Typically the HDD vendor can demonstrate improper handling

Bet they can not in this particular case.

so
> the customer has no claim against them and the burden of proof
> is reversed.

Nope.

> The customer can make a claim against the vendor, but that is
> difficult.

Nope, not in jurisdictions with viable consumer law. 

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