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Groups > comp.mobile.android > #21362 > unrolled thread

Motorola Moto G 2nd Gen Phone-Answering Problem

Started byThe Real Bev <bashley101@gmail.com>
First post2015-07-25 22:43 -0700
Last post2015-07-30 17:10 +0100
Articles 20 on this page of 47 — 9 participants

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Contents

  Motorola Moto G 2nd Gen Phone-Answering Problem The Real Bev <bashley101@gmail.com> - 2015-07-25 22:43 -0700
    Re: Motorola Moto G 2nd Gen Phone-Answering Problem chris <ithinkiam@gmail.com> - 2015-07-27 14:33 +0100
      Re: Motorola Moto G 2nd Gen Phone-Answering Problem Roger Mills <watt.tyler@gmail.com> - 2015-07-27 22:50 +0100
        Re: Motorola Moto G 2nd Gen Phone-Answering Problem chris <ithinkiam@gmail.com> - 2015-07-28 09:21 +0100
          Re: Motorola Moto G 2nd Gen Phone-Answering Problem Roger Mills <watt.tyler@gmail.com> - 2015-07-28 10:23 +0100
      Re: Motorola Moto G 2nd Gen Phone-Answering Problem Bob Martin <bob.martin@excite.com> - 2015-07-28 08:01 +0100
        Re: Motorola Moto G 2nd Gen Phone-Answering Problem Roger Mills <watt.tyler@gmail.com> - 2015-07-29 10:28 +0100
          Re: Motorola Moto G 2nd Gen Phone-Answering Problem The Real Bev <bashley101@gmail.com> - 2015-07-29 12:27 -0700
            Re: Motorola Moto G 2nd Gen Phone-Answering Problem Roger Mills <watt.tyler@gmail.com> - 2015-07-29 21:17 +0100
            SOLVED -- Re: Motorola Moto G 2nd Gen Phone-Answering Problem The Real Bev <bashley101@gmail.com> - 2015-07-29 14:08 -0700
              Re: SOLVED -- Re: Motorola Moto G 2nd Gen Phone-Answering Problem Roger Mills <watt.tyler@gmail.com> - 2015-07-30 10:42 +0100
                Re: SOLVED -- Re: Motorola Moto G 2nd Gen Phone-Answering Problem chris <ithinkiam@gmail.com> - 2015-07-30 17:09 +0100
                  Re: SOLVED -- Re: Motorola Moto G 2nd Gen Phone-Answering Problem Roger Mills <watt.tyler@gmail.com> - 2015-07-31 10:21 +0100
                  Re: SOLVED -- Motorola Moto G 2nd Gen Phone-Answering Problem Daniel James <daniel@me.invalid> - 2015-08-02 19:51 +0100
                    Re: SOLVED -- Motorola Moto G 2nd Gen Phone-Answering Problem The Real Bev <bashley101@gmail.com> - 2015-08-02 21:32 -0700
                      Re: SOLVED -- Motorola Moto G 2nd Gen Phone-Answering Problem Roger Mills <watt.tyler@gmail.com> - 2015-08-03 11:13 +0100
                        Re: SOLVED -- Motorola Moto G 2nd Gen Phone-Answering Problem The Real Bev <bashley101@gmail.com> - 2015-08-03 09:34 -0700
                        Re: SOLVED -- Motorola Moto G 2nd Gen Phone-Answering Problem Axel Berger <Axel_Berger@B.Maus.De> - 2015-08-04 19:26 +0200
                          Re: SOLVED -- Motorola Moto G 2nd Gen Phone-Answering Problem J0HNS0N <12J0HNSON1022@92300nomail.com> - 2015-08-04 15:15 -0700
                      Re: SOLVED -- Motorola Moto G 2nd Gen Phone-Answering Problem Daniel James <daniel@me.invalid> - 2015-08-03 15:06 +0100
                        Re: SOLVED -- Motorola Moto G 2nd Gen Phone-Answering Problem The Real Bev <bashley101@gmail.com> - 2015-08-03 09:37 -0700
                          Re: SOLVED -- Motorola Moto G 2nd Gen Phone-Answering Problem chris <ithinkiam@gmail.com> - 2015-08-04 09:59 +0100
                            Re: SOLVED -- Motorola Moto G 2nd Gen Phone-Answering Problem John B. Slocomb <johnbslocomb@geemail.com> - 2015-08-04 17:51 +0700
                              Re: SOLVED -- Motorola Moto G 2nd Gen Phone-Answering Problem chris <ithinkiam@gmail.com> - 2015-08-04 12:03 +0100
                                Re: SOLVED -- Motorola Moto G 2nd Gen Phone-Answering Problem John B. Slocomb <johnbslocomb@geemail.com> - 2015-08-05 08:59 +0700
                            Re: SOLVED -- Motorola Moto G 2nd Gen Phone-Answering Problem J0HNS0N <12J0HNSON1022@92300nomail.com> - 2015-08-04 15:15 -0700
                              Re: SOLVED -- Motorola Moto G 2nd Gen Phone-Answering Problem The Real Bev <bashley101@gmail.com> - 2015-08-04 20:50 -0700
                              Re: SOLVED -- Motorola Moto G 2nd Gen Phone-Answering Problem chris <ithinkiam@gmail.com> - 2015-08-06 09:33 +0100
                                Re: SOLVED -- Motorola Moto G 2nd Gen Phone-Answering Problem Roger Mills <watt.tyler@gmail.com> - 2015-08-06 10:39 +0100
                                  Re: SOLVED -- Motorola Moto G 2nd Gen Phone-Answering Problem chris <ithinkiam@gmail.com> - 2015-08-06 11:56 +0100
                                  Re: SOLVED -- Motorola Moto G 2nd Gen Phone-Answering Problem The Real Bev <bashley101@gmail.com> - 2015-08-06 12:18 -0700
                            Re: SOLVED -- Motorola Moto G 2nd Gen Phone-Answering Problem tlvp <mPiOsUcB.EtLlLvEp@att.net> - 2015-08-06 04:39 -0400
                              Re: SOLVED -- Motorola Moto G 2nd Gen Phone-Answering Problem chris <ithinkiam@gmail.com> - 2015-08-06 11:58 +0100
                              Re: SOLVED -- Motorola Moto G 2nd Gen Phone-Answering Problem Daniel James <daniel@me.invalid> - 2015-08-06 14:58 +0100
                                Re: SOLVED -- Motorola Moto G 2nd Gen Phone-Answering Problem J0HNS0N <12J0HNSON1022@92300nomail.com> - 2015-08-06 12:16 -0700
                                  Re: SOLVED -- Motorola Moto G 2nd Gen Phone-Answering Problem Roger Mills <watt.tyler@gmail.com> - 2015-08-07 07:39 +0100
      Re: Motorola Moto G 2nd Gen Phone-Answering Problem chris <ithinkiam@gmail.com> - 2015-07-28 09:26 +0100
        Re: Motorola Moto G 2nd Gen Phone-Answering Problem Roger Mills <watt.tyler@gmail.com> - 2015-07-28 10:34 +0100
          Re: Motorola Moto G 2nd Gen Phone-Answering Problem chris <ithinkiam@gmail.com> - 2015-07-28 11:05 +0100
            Re: Motorola Moto G 2nd Gen Phone-Answering Problem chris <ithinkiam@gmail.com> - 2015-07-29 14:03 +0100
        Re: Motorola Moto G 2nd Gen Phone-Answering Problem chris <ithinkiam@gmail.com> - 2015-07-29 14:07 +0100
          Re: Motorola Moto G 2nd Gen Phone-Answering Problem Roger Mills <watt.tyler@gmail.com> - 2015-07-29 17:05 +0100
            Re: Motorola Moto G 2nd Gen Phone-Answering Problem chris <ithinkiam@gmail.com> - 2015-07-29 17:40 +0100
              Re: Motorola Moto G 2nd Gen Phone-Answering Problem Roger Mills <watt.tyler@gmail.com> - 2015-07-29 18:23 +0100
                Re: Motorola Moto G 2nd Gen Phone-Answering Problem chris <ithinkiam@gmail.com> - 2015-07-30 09:59 +0100
                  Re: Motorola Moto G 2nd Gen Phone-Answering Problem Roger Mills <watt.tyler@gmail.com> - 2015-07-30 10:49 +0100
                    Re: Motorola Moto G 2nd Gen Phone-Answering Problem chris <ithinkiam@gmail.com> - 2015-07-30 17:10 +0100

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#21362 — Motorola Moto G 2nd Gen Phone-Answering Problem

FromThe Real Bev <bashley101@gmail.com>
Date2015-07-25 22:43 -0700
SubjectMotorola Moto G 2nd Gen Phone-Answering Problem
Message-ID<mp1ruq$41g$1@dont-email.me>
I just posted this on the Motorola site as a reply to a guy who posted a 
similar problem a month ago.  No other responses.

****************************
Interesting that nobody has responded.  I have a similar problem, BUT...

I turned the phone on in 'safe' mode.  When a call comes in I hear the 
ringtone and the vibration, but from then on the "instructions" in the 
on-line manual (.pdf) are absolutely wrong.  If the screen is black 
(auto-off in 2 minutes) I have to push the power button, tap the phone 
icon, tap the 'return to call in progress' icon and THEN see who is 
calling so I can make a decision whether to answer or dismiss.  If the 
call comes in with the screen on, one less bump (no need to push the 
power button).  Exact same performance in NON-safe mode.

I spent some time on the phone with customer service (ha!), but the bad 
connections (many dropouts) combined with the low-level understanding of 
the service person resulted in nothing but a waste of time.

It's my experience that on-line chat is equally useless and even more 
time-consuming.

I'm really happy with this phone, although I rarely use it as a phone; 
I've had it for four months and just noticed this difficulty with 
receiving calls :-(  Aren't normal phones supposed to flash when a call 
comes in, showing the number and/or name and/or picture and giving you 
the option of answering or ignoring RIGHT THERE?

It would be nice if a factory person actually read our posts...

-- 
Cheers,	Bev
*****************************************************************
"...and then I'll become a veterinarian because I love children."
                                                  -- Julie Brown

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#21428

Fromchris <ithinkiam@gmail.com>
Date2015-07-27 14:33 +0100
Message-ID<mp5bst$25m$1@dont-email.me>
In reply to#21362
On 26/07/2015 21:41, The Real Bev wrote:
> On 07/26/2015 02:17 AM, Roger Mills wrote:
>> On 26/07/2015 06:43, The Real Bev wrote:
>>> I just posted this on the Motorola site as a reply to a guy who posted a
>>> similar problem a month ago. No other responses.
>>>
>>> ****************************
>>> Interesting that nobody has responded. I have a similar problem, BUT...
>>>
>>> I turned the phone on in 'safe' mode.

What does 'safe mode' mean?

>>> When a call comes in I hear the
>>> ringtone and the vibration, but from then on the "instructions" in the
>>> on-line manual (.pdf) are absolutely wrong. If the screen is black
>>> (auto-off in 2 minutes) I have to push the power button, tap the phone
>>> icon, tap the 'return to call in progress' icon and THEN see who is
>>> calling so I can make a decision whether to answer or dismiss. If the
>>> call comes in with the screen on, one less bump (no need to push the
>>> power button). Exact same performance in NON-safe mode.

That doesn't sound right at all.

>>
>> I have the same phone, but don't recall ever having had that problem.
>>
>> What version of Android are you running? Mine's on 5.0.2
>
> Same.

I have a Moto G 4G on 4.4.2 and mostly my experience is like Roger.

>> My phone is set up so that, under most circumstances (i.e. when not
>> receiving a call) I have to swipe the lock symbol upwards and input a
>> numerical password to unlock the screen.
>
> Too much trouble.  I have no lock at all.  When the screen goes blank I
> just push the power button and I'm at my home screen, or (presumably)
> where I was when it blanked out.  Mostly I deliberately turn the screen
> off when I'm done doing whatever I'm doing.

When you say 'turn the screen off' do you mean blanking it with a short 
press of the power button? That's what I do too. Or something else?

I've set a PIN lock on my phone.

>> However, if a call is received when the screen is locked, the caller's
>> name (or number if not in the address book) is displayed at the top of
>> the screen, and there is a flashing handset symbol lower down which
>> needs to be swiped to the right to accept the call.
>
> No visible difference.

I'm like Roger. A call comes in, i see the number (or name if it's 
someone in my contacts) and get the option to swipe left or right to 
either accept or decline the call.

>
>> I don't understand why yours should be any different.
>
> The fickle finger of fate.  I'm used to it by now.
>
>> Are you using the PDF manual for the same version of Android that your
>> phone is running, because some things change between versions?
>
> I've got three, all downloaded from Motorola and all slightly different
> but equally wrong in exactly the same way.
>
>> Have you looked at on-line Help? [Tap the multi-dot 'all apps' icon if
>> you don't already have a short-cut, and browse for the ? icon]. You'll
>> need to be on-line to access all the help features. There's a section on
>> answering and diverting calls which may be useful. I'm sure there used
>> to be a way of generating a dummy call in order to enable you to
>> practise answering it, but I can't find that now.

It's in the help section (the 'Help' app) under 'Show me how to answer a 
phone all'.

> Yes.  That's wrong in exactly the same way.  When the screen is black I
> am unable to do anything at all by swiping or tapping anywhere unless I
> push the power button first.

That's like me as well. The screen only wakes up with the power button.

> Somebody suggested that I backup, factory reset and reinstall, but that
> sounds like the generic solution provided by people who have no idea
> what they're talking about.

Yeah, it's the equivalent of a Windows Ctrl-Alt-Delete. If all else fails...

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#21467

FromRoger Mills <watt.tyler@gmail.com>
Date2015-07-27 22:50 +0100
Message-ID<d1nncgF7kjvU1@mid.individual.net>
In reply to#21428
On 27/07/2015 14:33, chris wrote:
> On 26/07/2015 21:41, The Real Bev wrote:
>> On 07/26/2015 02:17 AM, Roger Mills wrote:

>>> I'm sure there used
>>> to be a way of generating a dummy call in order to enable you to
>>> practise answering it, but I can't find that now.
>
> It's in the help section (the 'Help' app) under 'Show me how to answer a
> phone all'.
>

In Android 4, maybe. But it seems to have disappeared in version 5. The 
"show me how" feature has very few options and, although there is text 
telling you how to answer and divert calls in the "First things first" 
section, there doesn't seem to be a demo.
-- 
Cheers,
Roger
____________
Please reply to Newsgroup. Whilst email address is valid, it is seldom 
checked.

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#21488

Fromchris <ithinkiam@gmail.com>
Date2015-07-28 09:21 +0100
Message-ID<mp7e00$ajm$2@dont-email.me>
In reply to#21467
On 27/07/2015 22:50, Roger Mills wrote:
> On 27/07/2015 14:33, chris wrote:
>> On 26/07/2015 21:41, The Real Bev wrote:
>>> On 07/26/2015 02:17 AM, Roger Mills wrote:
>
>>>> I'm sure there used
>>>> to be a way of generating a dummy call in order to enable you to
>>>> practise answering it, but I can't find that now.
>>
>> It's in the help section (the 'Help' app) under 'Show me how to answer a
>> phone all'.
>>
>
> In Android 4, maybe. But it seems to have disappeared in version 5. The
> "show me how" feature has very few options and, although there is text
> telling you how to answer and divert calls in the "First things first"
> section, there doesn't seem to be a demo.

That's a shame. I've not needed it myself, but it seems like a perfect 
solution for complete newbies.

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#21492

FromRoger Mills <watt.tyler@gmail.com>
Date2015-07-28 10:23 +0100
Message-ID<d1p00mFgje3U1@mid.individual.net>
In reply to#21488
On 28/07/2015 09:21, chris wrote:
> On 27/07/2015 22:50, Roger Mills wrote:
>> On 27/07/2015 14:33, chris wrote:
>>> On 26/07/2015 21:41, The Real Bev wrote:
>>>> On 07/26/2015 02:17 AM, Roger Mills wrote:
>>
>>>>> I'm sure there used
>>>>> to be a way of generating a dummy call in order to enable you to
>>>>> practise answering it, but I can't find that now.
>>>
>>> It's in the help section (the 'Help' app) under 'Show me how to answer a
>>> phone all'.
>>>
>>
>> In Android 4, maybe. But it seems to have disappeared in version 5. The
>> "show me how" feature has very few options and, although there is text
>> telling you how to answer and divert calls in the "First things first"
>> section, there doesn't seem to be a demo.
>
> That's a shame. I've not needed it myself, but it seems like a perfect
> solution for complete newbies.

I found it useful when I first had the phone, at which time it was on 
version 4.
-- 
Cheers,
Roger
____________
Please reply to Newsgroup. Whilst email address is valid, it is seldom 
checked.

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#21480

FromBob Martin <bob.martin@excite.com>
Date2015-07-28 08:01 +0100
Message-ID<d1onn7Fe9heU1@mid.individual.net>
In reply to#21428
in 21637 20150727 191810 The Real Bev <bashley101@gmail.com> wrote:


>A factory reset destroys permanently every single thing
>done to the phone since it left the factory.

Obviously impossible, therefore untrue.

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#21522

FromRoger Mills <watt.tyler@gmail.com>
Date2015-07-29 10:28 +0100
Message-ID<d1rkluF6q7uU1@mid.individual.net>
In reply to#21480
On 29/07/2015 08:14, The Real Bev wrote:
> On 07/28/2015 11:31 PM, Bob Martin wrote:
>> in 21707 20150728 182439 The Real Bev <bashley101@gmail.com> wrote:
>>> On 07/28/2015 12:01 AM, Bob Martin wrote:
>>>> in 21637 20150727 191810 The Real Bev <bashley101@gmail.com> wrote:
>>>>
>>>>> A factory reset destroys permanently every single thing
>>>>> done to the phone since it left the factory.
>>>>
>>>> Obviously impossible, therefore untrue.
>>>
>>> OK, it doesn't clean off fingerprints or scratches. Aside from that,
>>> what do you mean? 'Factory reset' restores it to the state it was in
>>> when it left the factory, which obviously deletes anything the user has
>>> entered.
>>
>> What Roger said!
>
> What did Roger say?
>
I said that if you have upgraded the operating system, a factory reset 
won't take you back to the original version because the upgrade will 
have over-written the original. [To be able to go back would require an 
extra chunk of dedicated, otherwise inaccessible, storage to hold an 
image of the OS in the state in which left the factory. I'm pretty sure 
that phones don't have that.]

>> From Google : "By performing a factory data reset, all data (like your
>> apps,
>> photos and music) will be wiped from the device. Any data stored in your
>> Google Account will be restored when you sign in, but all apps and their
>> data will be deleted and cannot be restored."
>>
>> The installed system is untouched.
>
> OK, but how is this different from what I said? I would guess that the
> installed system is written over in case any of it has become corrupted
> rather than being left untouched.
>
>
I don't think so. Where would it find something with which to over-write 
it? As far as I'm aware, a factory reset in an entirely off-line process 
- and doesn't involve downloading anything from the internet.
-- 
Cheers,
Roger
____________
Please reply to Newsgroup. Whilst email address is valid, it is seldom 
checked.

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#21531

FromThe Real Bev <bashley101@gmail.com>
Date2015-07-29 12:27 -0700
Message-ID<mpb9d3$dil$1@dont-email.me>
In reply to#21522
On 07/29/2015 02:28 AM, Roger Mills wrote:
> On 29/07/2015 08:14, The Real Bev wrote:
>> On 07/28/2015 11:31 PM, Bob Martin wrote:
>>> in 21707 20150728 182439 The Real Bev <bashley101@gmail.com> wrote:
>>>> On 07/28/2015 12:01 AM, Bob Martin wrote:
>>>>> in 21637 20150727 191810 The Real Bev <bashley101@gmail.com> wrote:
>>>>>
>>>>>> A factory reset destroys permanently every single thing
>>>>>> done to the phone since it left the factory.
>>>>>
>>>>> Obviously impossible, therefore untrue.
>>>>
>>>> OK, it doesn't clean off fingerprints or scratches. Aside from that,
>>>> what do you mean? 'Factory reset' restores it to the state it was in
>>>> when it left the factory, which obviously deletes anything the user has
>>>> entered.
>>>
>>> What Roger said!
>>
>> What did Roger say?
>>
> I said that if you have upgraded the operating system, a factory reset
> won't take you back to the original version because the upgrade will
> have over-written the original. [To be able to go back would require an
> extra chunk of dedicated, otherwise inaccessible, storage to hold an
> image of the OS in the state in which left the factory. I'm pretty sure
> that phones don't have that.]
>
>>> From Google : "By performing a factory data reset, all data (like your
>>> apps,
>>> photos and music) will be wiped from the device. Any data stored in your
>>> Google Account will be restored when you sign in, but all apps and their
>>> data will be deleted and cannot be restored."
>>>
>>> The installed system is untouched.
>>
>> OK, but how is this different from what I said? I would guess that the
>> installed system is written over in case any of it has become corrupted
>> rather than being left untouched.
>>
> I don't think so. Where would it find something with which to over-write
> it? As far as I'm aware, a factory reset in an entirely off-line process
> - and doesn't involve downloading anything from the internet.

OK, you're right.  I would guess that when you get the updated OS it 
also writes it into a secret partition from which the 'factory reset' 
comes.


-- 
Cheers,
Bev
*******************************************
"Let them all go to hell, except Cave 76"
                               -- Mel Brooks

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#21534

FromRoger Mills <watt.tyler@gmail.com>
Date2015-07-29 21:17 +0100
Message-ID<d1sqmmFgnssU1@mid.individual.net>
In reply to#21531
On 29/07/2015 20:27, The Real Bev wrote:
> On 07/29/2015 02:28 AM, Roger Mills wrote:
>> On 29/07/2015 08:14, The Real Bev wrote:
>>> On 07/28/2015 11:31 PM, Bob Martin wrote:
>>>> in 21707 20150728 182439 The Real Bev <bashley101@gmail.com> wrote:
>>>>> On 07/28/2015 12:01 AM, Bob Martin wrote:
>>>>>> in 21637 20150727 191810 The Real Bev <bashley101@gmail.com> wrote:
>>>>>>
>>>>>>> A factory reset destroys permanently every single thing
>>>>>>> done to the phone since it left the factory.
>>>>>>
>>>>>> Obviously impossible, therefore untrue.
>>>>>
>>>>> OK, it doesn't clean off fingerprints or scratches. Aside from that,
>>>>> what do you mean? 'Factory reset' restores it to the state it was in
>>>>> when it left the factory, which obviously deletes anything the user
>>>>> has
>>>>> entered.
>>>>
>>>> What Roger said!
>>>
>>> What did Roger say?
>>>
>> I said that if you have upgraded the operating system, a factory reset
>> won't take you back to the original version because the upgrade will
>> have over-written the original. [To be able to go back would require an
>> extra chunk of dedicated, otherwise inaccessible, storage to hold an
>> image of the OS in the state in which left the factory. I'm pretty sure
>> that phones don't have that.]
>>
>>>> From Google : "By performing a factory data reset, all data (like your
>>>> apps,
>>>> photos and music) will be wiped from the device. Any data stored in
>>>> your
>>>> Google Account will be restored when you sign in, but all apps and
>>>> their
>>>> data will be deleted and cannot be restored."
>>>>
>>>> The installed system is untouched.
>>>
>>> OK, but how is this different from what I said? I would guess that the
>>> installed system is written over in case any of it has become corrupted
>>> rather than being left untouched.
>>>
>> I don't think so. Where would it find something with which to over-write
>> it? As far as I'm aware, a factory reset in an entirely off-line process
>> - and doesn't involve downloading anything from the internet.
>
> OK, you're right. I would guess that when you get the updated OS it also
> writes it into a secret partition from which the 'factory reset' comes.
>
>

But I don't think there *is* a secret partition - just the area occupied 
by the working system, which gets over-written by upgrades.

If there "were" a secret partition, there would be no need to over-write 
it and you truly would be able to go back to "factory" conditions. But 
think of the cost. On a phone like mine - with only 8GB total memory - 
you'd need an extra 3 or 4GB to hold the virgin copy of the OS. Do you 
*really* think they'd do that?

[PCs have hidden 'restore' partitions because disk storage is cheap and 
they only represent a small proportion of the total disk space, but 
phones and tablets - with a relatively small amount of expensive solid 
state storage - are different.]
-- 
Cheers,
Roger
____________
Please reply to Newsgroup. Whilst email address is valid, it is seldom 
checked.

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#21538 — SOLVED -- Re: Motorola Moto G 2nd Gen Phone-Answering Problem

FromThe Real Bev <bashley101@gmail.com>
Date2015-07-29 14:08 -0700
SubjectSOLVED -- Re: Motorola Moto G 2nd Gen Phone-Answering Problem
Message-ID<mpbfa4$65k$1@dont-email.me>
In reply to#21531
Back to the original problem -- no way to answer the phone without 
pushing 3 buttons.

I spent a lot of time on the phone with the Motorola people, ultimately 
ending up with a genuine American English-speaking third-level person 
with a phone that did NOT drop out.  He understood the problem and 
thought it might have something to do with the permissions of various 
apps, most specifically the battery and task managers, and that I should 
try getting rid of those and see what happens.  He actually knew what he 
was talking about FROM HIS OWN BRAIN rather than from the screen.

The second-level person I talked to before had me install the 'Rescue' 
app from the play store and took control of my phone, roaming through 
the various settings and calling my phone to see if anything worked. 
Valiant effort on her part, but no joy.

While I was running through and uninstalling apps I ran across the 
'phone' icon (blue handset), which I had not realized was an actual app 
rather than some hardware function.  (Cue standard assume-ass-you-me 
thing.) The 'notifications' box was unchecked.  No idea how/why/when I 
might have done that, butcause it seems absolutely counter-intuitive, 
but there it was.

Checked the little box and called the phone.  White rectangle at the top 
showing the calling number and dismiss/accept buttons.  Not big, not 
colorful, but working.

I feel really stupid.

The good news is that I got rid of half a gig of cruft that didn't work 
anyway.


-- 
Cheers, Bev
=================================
Politicians are stupid like cats are stupid.

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#21542 — Re: SOLVED -- Re: Motorola Moto G 2nd Gen Phone-Answering Problem

FromRoger Mills <watt.tyler@gmail.com>
Date2015-07-30 10:42 +0100
SubjectRe: SOLVED -- Re: Motorola Moto G 2nd Gen Phone-Answering Problem
Message-ID<d1u9r5FrghuU1@mid.individual.net>
In reply to#21538
On 29/07/2015 22:08, The Real Bev wrote:

>
> While I was running through and uninstalling apps I ran across the
> 'phone' icon (blue handset), which I had not realized was an actual app
> rather than some hardware function. (Cue standard assume-ass-you-me
> thing.) The 'notifications' box was unchecked. No idea how/why/when I
> might have done that, butcause it seems absolutely counter-intuitive,
> but there it was.
>
> Checked the little box and called the phone. White rectangle at the top
> showing the calling number and dismiss/accept buttons. Not big, not
> colorful, but working.
>

All very odd. I had a look at the phone apps on my Moto G 
(Settings/Apps/All Apps). There appear to be three separate apps 
including one for messaging - maybe the other two are one per SIM, I 
don't know. Screenshots here:
https://www.dropbox.com/sh/1d1xmejkisg5vwr/AAA-GrLDMXEpBUg2pNFd4H44a?dl=0

Anyway, they've all got a "Show notifications" tick-box just under 
"FORCE STOP" - and all of mine are ticked but greyed out, so I can't 
un-tick them. So goodness knows how yours got un-ticked.
-- 
Cheers,
Roger
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#21562 — Re: SOLVED -- Re: Motorola Moto G 2nd Gen Phone-Answering Problem

Fromchris <ithinkiam@gmail.com>
Date2015-07-30 17:09 +0100
SubjectRe: SOLVED -- Re: Motorola Moto G 2nd Gen Phone-Answering Problem
Message-ID<mpdi5j$obl$1@dont-email.me>
In reply to#21542
On 30/07/2015 10:42, Roger Mills wrote:
> On 29/07/2015 22:08, The Real Bev wrote:
>
>>
>> While I was running through and uninstalling apps I ran across the
>> 'phone' icon (blue handset), which I had not realized was an actual app
>> rather than some hardware function. (Cue standard assume-ass-you-me
>> thing.) The 'notifications' box was unchecked. No idea how/why/when I
>> might have done that, butcause it seems absolutely counter-intuitive,
>> but there it was.
>>
>> Checked the little box and called the phone. White rectangle at the top
>> showing the calling number and dismiss/accept buttons. Not big, not
>> colorful, but working.
>>
>
> All very odd. I had a look at the phone apps on my Moto G
> (Settings/Apps/All Apps). There appear to be three separate apps
> including one for messaging - maybe the other two are one per SIM, I
> don't know. Screenshots here:
> https://www.dropbox.com/sh/1d1xmejkisg5vwr/AAA-GrLDMXEpBUg2pNFd4H44a?dl=0
>
> Anyway, they've all got a "Show notifications" tick-box just under
> "FORCE STOP" - and all of mine are ticked but greyed out, so I can't
> un-tick them. So goodness knows how yours got un-ticked.

Ditto here. Checked and greyed-out.

Bev, have you rooted your phone?

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#21580 — Re: SOLVED -- Re: Motorola Moto G 2nd Gen Phone-Answering Problem

FromRoger Mills <watt.tyler@gmail.com>
Date2015-07-31 10:21 +0100
SubjectRe: SOLVED -- Re: Motorola Moto G 2nd Gen Phone-Answering Problem
Message-ID<d20sv8Fh339U1@mid.individual.net>
In reply to#21562
On 31/07/2015 02:23, The Real Bev wrote:

>
> My 'phone' doesn't show up in the list of apps,

I bet it does, if you look in the right place. When you go to 
Settings/Apps it shows a list of apps under the heading "Downloaded". If 
you swipe to the left a few times, you'll see "On SD Card", "Running" 
and then "All" (and finally "Disabled")

If you go to the "All" column, I'm pretty sure you'll find one or more 
phone apps.

> but I see it in the apps
> grid accessed with the dotted white circle -- move it to 'info' and tick
> the box there. Different from yours.
>

Ah, you mean this one:
https://www.dropbox.com/s/xcgoiolde3ju0um/Screenshot_2015-07-31-09-16-42.png?dl=0
says he - showing off his new-found skill of taking screen shots (see 
the other thread!)

It is indeed there *and* the tick-box is not greyed, so you *can* turn 
off notifications. Mind you, you get a dire warning asking whether you 
*really* want to do it if you untick the box.

Strange how Android allows you to get to seemingly the same place by 
different methods - except that they then behave differently. This 
screen and the one I posted yesterday are virtually the same except the 
tick-box is greyed on one but not on the other.
-- 
Cheers,
Roger
____________
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#21619 — Re: SOLVED -- Motorola Moto G 2nd Gen Phone-Answering Problem

FromDaniel James <daniel@me.invalid>
Date2015-08-02 19:51 +0100
SubjectRe: SOLVED -- Motorola Moto G 2nd Gen Phone-Answering Problem
Message-ID<VA.00000ab1.00942532@me.invalid>
In reply to#21562
In article <mpeiir$f8a$1@dont-email.me>, The Real Bev wrote:
> I also don't want to receive text messages via 'phone' (10 cents each

Seriously? You PAY to receive SMS messages? And you're not roaming?

I'd heard that the mobile phone companies in the US were even more 
predatory than those in Europe, but ...???

What does^Wwould it cost you to send an SMS?

-- 
Cheers,
 Daniel.
 

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#21625 — Re: SOLVED -- Motorola Moto G 2nd Gen Phone-Answering Problem

FromThe Real Bev <bashley101@gmail.com>
Date2015-08-02 21:32 -0700
SubjectRe: SOLVED -- Motorola Moto G 2nd Gen Phone-Answering Problem
Message-ID<mpmqqn$bs8$1@dont-email.me>
In reply to#21619
On 08/02/2015 11:51 AM, Daniel James wrote:
> In article <mpeiir$f8a$1@dont-email.me>, The Real Bev wrote:
>> I also don't want to receive text messages via 'phone' (10 cents each
>
> Seriously? You PAY to receive SMS messages? And you're not roaming?

This is special.  Prepaid for $10/year.  I get 30 minutes for $10, which 
roll over as long as I spend $10/year.  I have something like 550 
minutes banked, which is probably more than I'll ever use.  Sending 
photos costs me a quarter (roughly one minutes) and sending/receiving a 
text message costs a dime.

New phone, I forgot to turn off that feature and I got several $ worth 
of facebook announcements :-(

> I'd heard that the mobile phone companies in the US were even more
> predatory than those in Europe, but ...???
>
> What does^Wwould it cost you to send an SMS?

I don't understand the question.


-- 
Cheers, Bev
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
"Screw the end users. If they want good software,
  let them write it themselves."          -- Anon.

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#21626 — Re: SOLVED -- Motorola Moto G 2nd Gen Phone-Answering Problem

FromRoger Mills <watt.tyler@gmail.com>
Date2015-08-03 11:13 +0100
SubjectRe: SOLVED -- Motorola Moto G 2nd Gen Phone-Answering Problem
Message-ID<d28t4uFhbcpU1@mid.individual.net>
In reply to#21625
On 03/08/2015 05:32, The Real Bev wrote:
> On 08/02/2015 11:51 AM, Daniel James wrote:
>> In article <mpeiir$f8a$1@dont-email.me>, The Real Bev wrote:
>>> I also don't want to receive text messages via 'phone' (10 cents each
>>
>> Seriously? You PAY to receive SMS messages? And you're not roaming?
>
> This is special. Prepaid for $10/year. I get 30 minutes for $10, which
> roll over as long as I spend $10/year. I have something like 550 minutes
> banked, which is probably more than I'll ever use. Sending photos costs
> me a quarter (roughly one minutes) and sending/receiving a text message
> costs a dime.
>
> New phone, I forgot to turn off that feature and I got several $ worth
> of facebook announcements :-(
>
>> I'd heard that the mobile phone companies in the US were even more
>> predatory than those in Europe, but ...???
>>
>> What does^Wwould it cost you to send an SMS?
>
> I don't understand the question.
>
>
Nor do I, exactly. I think the previous poster is expressing surprise 
that you have to pay to *receive* texts. For all UK (and probably 
European) call plans, texts are free to receive - even when roaming away 
from your own country.

In the UK, it generally costs more to call a mobile phone (cellphone) 
than to call a landline - but it costs nothing to receive a call on a 
mobile. AIUI, in the US it *does* cost to receive a call on a mobile. 
Does this mean that there's no extra charge for *calling* a mobile?

If so, I wonder whether that is the basis of the previous poster's 
question. Does the fact that you have to pay to receive an SMS mean that 
the sender pays less to send it?
-- 
Cheers,
Roger
____________
Please reply to Newsgroup. Whilst email address is valid, it is seldom 
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#21628 — Re: SOLVED -- Motorola Moto G 2nd Gen Phone-Answering Problem

FromThe Real Bev <bashley101@gmail.com>
Date2015-08-03 09:34 -0700
SubjectRe: SOLVED -- Motorola Moto G 2nd Gen Phone-Answering Problem
Message-ID<mpo54h$upp$1@dont-email.me>
In reply to#21626
On 08/03/2015 03:13 AM, Roger Mills wrote:
> On 03/08/2015 05:32, The Real Bev wrote:
>> On 08/02/2015 11:51 AM, Daniel James wrote:
>>> In article <mpeiir$f8a$1@dont-email.me>, The Real Bev wrote:
>>>> I also don't want to receive text messages via 'phone' (10 cents each
>>>
>>> Seriously? You PAY to receive SMS messages? And you're not roaming?
>>
>> This is special. Prepaid for $10/year. I get 30 minutes for $10, which
>> roll over as long as I spend $10/year. I have something like 550 minutes
>> banked, which is probably more than I'll ever use. Sending photos costs
>> me a quarter (roughly one minutes) and sending/receiving a text message
>> costs a dime.
>>
>> New phone, I forgot to turn off that feature and I got several $ worth
>> of facebook announcements :-(
>>
>>> I'd heard that the mobile phone companies in the US were even more
>>> predatory than those in Europe, but ...???
>>>
>>> What does^Wwould it cost you to send an SMS?
>>
>> I don't understand the question.
>>
>>
> Nor do I, exactly. I think the previous poster is expressing surprise
> that you have to pay to *receive* texts. For all UK (and probably
> European) call plans, texts are free to receive - even when roaming away
> from your own country.
>
> In the UK, it generally costs more to call a mobile phone (cellphone)
> than to call a landline - but it costs nothing to receive a call on a
> mobile. AIUI, in the US it *does* cost to receive a call on a mobile.
> Does this mean that there's no extra charge for *calling* a mobile?

Right.  If you still have an ordinary telephone line, long distance 
costs extra.  LOCAL long distance (further than ~25 miles away, roughly) 
calls LOTS extra.  Our VOIP 'landline' is free (we bought the Ooma 
device) except for the federal/state/whatever taxes applied to each 
account, which are passed on.  $4/month.  AT&T landline was up to 
$30/month for local only.  Shameful.

> If so, I wonder whether that is the basis of the previous poster's
> question. Does the fact that you have to pay to receive an SMS mean that
> the sender pays less to send it?

Depends on the sender's plan.  They're all different.

-- 
Cheers, Bev
"As a mortician I always tie the shoelaces of the dead together.  If there
actually is a zombie apocalypse it will be hilarious."

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#21666 — Re: SOLVED -- Motorola Moto G 2nd Gen Phone-Answering Problem

FromAxel Berger <Axel_Berger@B.Maus.De>
Date2015-08-04 19:26 +0200
SubjectRe: SOLVED -- Motorola Moto G 2nd Gen Phone-Answering Problem
Message-ID<55C0F5C8.631ABF30@B.Maus.De>
In reply to#21626
Roger Mills wrote:
> For all UK (and probably
> European) call plans, texts are free to receive -
> even when roaming away from your own country.

And for a good reason: You can always decline to pick up a call but you
can't stop text messages from coming in, so you need to be protected.

Axel

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#21684 — Re: SOLVED -- Motorola Moto G 2nd Gen Phone-Answering Problem

FromJ0HNS0N <12J0HNSON1022@92300nomail.com>
Date2015-08-04 15:15 -0700
SubjectRe: SOLVED -- Motorola Moto G 2nd Gen Phone-Answering Problem
Message-ID<6td2sap13t0o16kcuotapfg3iu1eu3q3gu@4ax.com>
In reply to#21666
On Tue, 04 Aug 2015 19:26:32 +0200, Axel Berger
<Axel_Berger@B.Maus.De> wrote:

>You can always decline to pick up a call but you
>can't stop text messages from coming in, so you need to be protected.

Depends on the provider. I can block SMS at my account on the
provider's website if I want. I recently temporarily blocked MMS
because Android Stagefright thing.

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#21627 — Re: SOLVED -- Motorola Moto G 2nd Gen Phone-Answering Problem

FromDaniel James <daniel@me.invalid>
Date2015-08-03 15:06 +0100
SubjectRe: SOLVED -- Motorola Moto G 2nd Gen Phone-Answering Problem
Message-ID<VA.00000ab2.04b4f9d5@me.invalid>
In reply to#21625
In article <mpmqqn$bs8$1@dont-email.me>, The Real Bev wrote:
>> Seriously? You PAY to receive SMS messages? And you're not roaming?
> 
> This is special.

OK ... so you're saying that most subscribers on tariffs that aren't 
similarly special don't pay to receive SMS (text) messages?

In the UK, text messages were free (to send and to receive) for a long 
time, then the mobile phone companies started to charge for sending 
(but not receiving) them at typically around 5p or 10p a message, and 
then they started to include some number of messages in any 
contract/PAYG agreement. Typically, nowadays, any but the cheapest 
contract includes "Unlimited" text messages, so the wheel has just 
about turned full circle.

>> What does^Wwould it cost you to send an SMS?
> 
> I don't understand the question.

Sorry. Please read that as:

What does it cost you to send an SMS (or rather what would it cost you, 
as I guess you don't use SMS much)?

That ^W between "does" and "would" in my earlier post means "delete 
previous word" ... it's a geeky way of writing "does or rather would".

Apologies for the confusion.
-- 
Cheers,
 Daniel.
 




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