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[OT?] Would journalists be preffered documenters?

Started byRichard Owlett <rowlett@pcnetinc.com>
First post2014-01-25 11:52 -0600
Last post2014-01-28 10:40 +0100
Articles 6 — 6 participants

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  [OT?] Would journalists be preffered documenters? Richard Owlett <rowlett@pcnetinc.com> - 2014-01-25 11:52 -0600
    Re: [OT?] Would journalists be preffered documenters? Paul E Bennett <Paul_E.Bennett@topmail.co.uk> - 2014-01-26 10:30 +0000
    Re: [OT?] Would journalists be preffered documenters? trebor.english@gmail.com - 2014-01-26 10:40 -0800
    Re: [OT?] Would journalists be preffered documenters? "Elizabeth D. Rather" <erather@forth.com> - 2014-01-26 12:47 -1000
    Re: [OT?] Would journalists be preffered documenters? anton@mips.complang.tuwien.ac.at (Anton Ertl) - 2014-01-27 14:51 +0000
    Re: [OT?] Would journalists be preffered documenters? Matthias Koch <matthias.koch@hot.uni-hannover.de> - 2014-01-28 10:40 +0100

#28104 — [OT?] Would journalists be preffered documenters?

FromRichard Owlett <rowlett@pcnetinc.com>
Date2014-01-25 11:52 -0600
Subject[OT?] Would journalists be preffered documenters?
Message-ID<4LKdne1GpOo0U3nPnZ2dnUVZ_hednZ2d@supernews.com>
Documentation is a recurring topic on this group

On a Linux distribution specific list I've been unsuccessfully 
asking questions.
No matter how I phrase the questions, I keep get answers to "HOW".

Back in the 50's, I was taught that there were also 5 W's:
   Who  What  When Where  Why

I think quality/useful documentation should cover at least
   What When Why

Anyone know of a documentation project with that POV?

Thank you for your time.
If any think off-list response is best, y address is valid - if 
well filtered.

Thank you for your time.

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#28105

FromPaul E Bennett <Paul_E.Bennett@topmail.co.uk>
Date2014-01-26 10:30 +0000
Message-ID<bkk6erF8v5sU1@mid.individual.net>
In reply to#28104
Richard Owlett wrote:

> Documentation is a recurring topic on this group
> 
> On a Linux distribution specific list I've been unsuccessfully
> asking questions.
> No matter how I phrase the questions, I keep get answers to "HOW".
> 
> Back in the 50's, I was taught that there were also 5 W's:
>    Who  What  When Where  Why
> 
> I think quality/useful documentation should cover at least
>    What When Why
> 
> Anyone know of a documentation project with that POV?
> 
> Thank you for your time.
> If any think off-list response is best, y address is valid - if
> well filtered.
> 
> Thank you for your time.

Only all the major projects I have dealt with Richard. Then, my industry 
sectors, being mainly in the Safety Critical domains, has expended time and 
money to getting the documentation right. For the task the companies 
concerned usually hired Tech Authors. I thought I rote fairly good 
documentation myself but the best Tech Authors could make it seem like you 
were coming to the system afresh when you read their stuff (based on what I 
and other team mebers had written).

-- 
********************************************************************
Paul E. Bennett IEng MIET.....<email://Paul_E.Bennett@topmail.co.uk>
Forth based HIDECS Consultancy.............<http://www.hidecs.co.uk>
Mob: +44 (0)7811-639972
Tel: +44 (0)1235-510979
Going Forth Safely ..... EBA. www.electric-boat-association.org.uk..
********************************************************************

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#28110

Fromtrebor.english@gmail.com
Date2014-01-26 10:40 -0800
Message-ID<5f006bb8-e2f4-45bf-ad44-125e895fbce9@googlegroups.com>
In reply to#28104
On Saturday, January 25, 2014 12:52:34 PM UTC-5, Richard Owlett wrote:
> Documentation is a recurring topic on this group
> 
Where I worked in 2000 - 2001 the technical writing group was
only two people.  I brought them a copy of a page that, as I recall,
was a list of about 10 rules for journalists.  The two rules I found
most memorable are:

 - Remember to never split an infinitive.
 - Eschew obfuscation.

They found the list fascinating and entertaining.  Real journalists
might have been exposed to those concepts previously.

Librarians are another group with language experience who might be
useful in the generation of documentation.  At least they would have
skill in proof reading.

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#28117

From"Elizabeth D. Rather" <erather@forth.com>
Date2014-01-26 12:47 -1000
Message-ID<CZydncbrH_boDXjPnZ2dnUVZ_radnZ2d@supernews.com>
In reply to#28104
On 1/25/14 7:52 AM, Richard Owlett wrote:
> Documentation is a recurring topic on this group
>
> On a Linux distribution specific list I've been unsuccessfully asking
> questions.
> No matter how I phrase the questions, I keep get answers to "HOW".
>
> Back in the 50's, I was taught that there were also 5 W's:
>    Who  What  When Where  Why
>
> I think quality/useful documentation should cover at least
>    What When Why
>
> Anyone know of a documentation project with that POV?
>
> Thank you for your time.
> If any think off-list response is best, y address is valid - if well
> filtered.
>
> Thank you for your time.

If you're looking for the right "background," I would propose teaching, 
preferably teaching a topic related to the subject of the documentation. 
Teaching experience helps you understand what questions the reader will 
have in mind, and what concepts will cause confusion and difficulty. In 
addition, you'll have the experience of developing ways of communicating 
that avoid or address the confusion and difficulty.

Cheers,
Elizabeth

-- 
==================================================
Elizabeth D. Rather   (US & Canada)   800-55-FORTH
FORTH Inc.                         +1 310.999.6784
5959 West Century Blvd. Suite 700
Los Angeles, CA 90045
http://www.forth.com

"Forth-based products and Services for real-time
applications since 1973."
==================================================

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#28124

Fromanton@mips.complang.tuwien.ac.at (Anton Ertl)
Date2014-01-27 14:51 +0000
Message-ID<2014Jan27.155155@mips.complang.tuwien.ac.at>
In reply to#28104
I guess journalists may learn how to do tech writing, but I don't
think that they would write good documentation without additional
training.  Even at a very low level, they learn the wrong skills:

E.g., we learned in school that in good literary style you do not
repeat words; instead, you use synonyms.  Journalists tend to follow
that rule to comic proportions, occasionally even using synonyms that
make their text (and, worse, the subject that they refer to)
ridiculous.  In tech writing this rule is a bad idea, because it tends
to confuse readers.

- anton
-- 
M. Anton Ertl  http://www.complang.tuwien.ac.at/anton/home.html
comp.lang.forth FAQs: http://www.complang.tuwien.ac.at/forth/faq/toc.html
     New standard: http://www.forth200x.org/forth200x.html
   EuroForth 2013: http://www.euroforth.org/ef13/

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#28151

FromMatthias Koch <matthias.koch@hot.uni-hannover.de>
Date2014-01-28 10:40 +0100
Message-ID<lc7u87$l6f$1@newsserver.rrzn.uni-hannover.de>
In reply to#28104
> Back in the 50's, I was taught that there were also 5 W's:
>   Who  What  When Where  Why
> 
> I think quality/useful documentation should cover at least
>   What When Why
> 
> Anyone know of a documentation project with that POV?

I know a very beautiful example of documentation that follows this guideline, it's in the Philbrick "Applications Manual for Computing Amplifiers for Modeling, Measuring, Manipulating & Much Else".

http://www.analog.com/library/analogdialogue/archives/philbrick/computing_amplifiers.html

It's the part "Why How When Where" I recommend you to have a look at.
http://www.analog.com/library/analogdialogue/archives/philbrick/003-008.pdf

I love the design.

Matthias

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