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Re: Who gets interviewed to produce use cases?

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Leif Roar Moldskred <leifm@dimnakorr.com> wrote:
> 
> Another problem -- or perhaps rather a restating of the first problem
> you mentioned -- is that even users with a very good _implicit_
> knowledge of their work process often have a poor _explicit_
> understanding of it. Often, a lot of important business requirements
> are overlooked because the users either plain doesn't realise that
> they're there, or because they take them as implicitly understood.
> 
> For the same reason, users are often terrible at prioritising between
> features and choosing between different solutions. Often, the highest
> priority goes to whichever feature the user thought of most recently.
> 

Commenting to my own post here, but I really should add that the above
isn't to mean that the software developers know best and should
overrule the customer on requirements and priorities. Far from
it. (Well, _sometimes_ we should do that for _technical_ requirements,
but only sometimes.) It's still the users that actually _knows_ the
requirements, but sometimes they don't know what they know.

Gathering requirements thus often turn into an explanatory dig into
the user's work process and business, and you often end up with not
only having the users teach the software developers about the buisness
domain but also with the software developers having to teach the users
about requirement gathering.

-- 
Leif Roar Moldskred

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Thread

Who gets interviewed to produce use cases? David Lamb <dalamb@cs.queensu.ca> - 2012-08-07 14:26 -0400
  Re: Who gets interviewed to produce use cases? Robert Klemme <shortcutter@googlemail.com> - 2012-08-07 22:13 +0200
  Re: Who gets interviewed to produce use cases? Lew <lewbloch@gmail.com> - 2012-08-07 13:47 -0700
    Re: Who gets interviewed to produce use cases? Gene Wirchenko <genew@ocis.net> - 2012-08-07 14:23 -0700
      Re: Who gets interviewed to produce use cases? Lew <lewbloch@gmail.com> - 2012-08-07 14:54 -0700
      Re: Who gets interviewed to produce use cases? David Lamb <dalamb@cs.queensu.ca> - 2012-08-08 09:47 -0400
        Re: Who gets interviewed to produce use cases? Gene Wirchenko <genew@ocis.net> - 2012-08-08 09:48 -0700
        Re: Who gets interviewed to produce use cases? Arne Vajhøj <arne@vajhoej.dk> - 2012-08-12 22:57 -0400
    Re: Who gets interviewed to produce use cases? David Lamb <dalamb@cs.queensu.ca> - 2012-08-08 09:44 -0400
    Re: Who gets interviewed to produce use cases? Arne Vajhøj <arne@vajhoej.dk> - 2012-08-12 22:53 -0400
  Re: Who gets interviewed to produce use cases? Jukka Lahtinen <jtfjdehf@hotmail.com.invalid> - 2012-08-08 11:41 +0300
  Re: Who gets interviewed to produce use cases? Arne Vajhøj <arne@vajhoej.dk> - 2012-08-12 22:48 -0400
    Re: Who gets interviewed to produce use cases? Leif Roar Moldskred <leifm@dimnakorr.com> - 2012-08-13 05:32 -0500
      Re: Who gets interviewed to produce use cases? Gene Wirchenko <genew@ocis.net> - 2012-08-14 12:35 -0700
      Re: Who gets interviewed to produce use cases? Leif Roar Moldskred <leifm@dimnakorr.com> - 2012-08-14 15:35 -0500
        Re: Who gets interviewed to produce use cases? Gene Wirchenko <genew@ocis.net> - 2012-08-15 09:32 -0700

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