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Re: Re: contacting Debian is too easy to get wrong

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>>Paul Wise <pabs@debian.org> writes:
>  Ben Finney <bignose@debian.org> writes:

>> This causes various problems, including:

>I agree with your assessment of the problems.

>> Create a new contact.debian.org service to help people find the right
>> contact for their queries before they make contact.

>It seems to me that this would add another place for people to direct
>their questions, without addressing the problem of finding the right
>contact point to begin with.

>In other words: What's to stop ‘contacts.debian.org’ from becoming yet
>another item that comes up in search results, maybe discovered and maybe
>not? How will that become the one obvious place for people to ask?

I think the project I've started may be the answer to this as well as many
other support issues that plague our system.

https://kathryntolsen.github.com/diss/

However we need a lot of help to make this happen.

The problem is as you so well pointed out that users don't know where to look,
and ultimately the one place they will know to look is right on their system.

We really need help on this project especially from at least one DM/DD to make
it a reality. Right now we're just planning it all out, and all input is welcome.
I put a rough skeleton of components on our wiki and plan to make some pages
listing all sorts of issues developers, supporters, and users alike have
identified with our support systems, so that we can address them.

I've already made Lamby aware of this project, and Pabs turned me on to this
thread, I see Dondelelcaro has chimed in as well, and his ideas are a great
interim solution with less effort than what I have in mind, but its not like
any of my other naysayers telling me to go improve the Debian Wiki and such,
the end-all solution that integrates all our support efforts and bridges the
gap of experience and knowledge between developers, users, and supporters alike.

If you folks see the potential of what I'm trying to do here, please at the very
least lend me your experience in the form of some feedback, design ideas, or if
nothing else let me know I can count on you guys to help sponsor this when it
comes time we have something ready to go.

Also, please forgive me if I sent this reply wrong I haven't used the mailing lists
in over a decade and I wasn't sure how to reply to an old thread from gmail. :P

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contacting Debian is too easy to get wrong Paul Wise <pabs@debian.org> - 2017-03-21 05:10 +0100
  Re: contacting Debian is too easy to get wrong Ritesh Raj Sarraf <rrs@debian.org> - 2017-03-21 08:40 +0100
    Re: contacting Debian is too easy to get wrong Paul Wise <pabs@debian.org> - 2017-03-21 09:40 +0100
      Re: contacting Debian is too easy to get wrong Zlatan Todoric <zlatan@riseup.net> - 2017-03-21 17:30 +0100
        Re: contacting Debian is too easy to get wrong alberto fuentes <pajaro@gmail.com> - 2017-04-05 13:50 +0200
      Re: contacting Debian is too easy to get wrong Don Armstrong <don@debian.org> - 2017-03-21 17:50 +0100
        Re: contacting Debian is too easy to get wrong juliette Belin <juliettetaka.belin@gmail.com> - 2017-03-21 18:00 +0100
      Re: contacting Debian is too easy to get wrong Ritesh Raj Sarraf <rrs@debian.org> - 2017-03-21 20:00 +0100
        Re: contacting Debian is too easy to get wrong Ian Jackson <ijackson@chiark.greenend.org.uk> - 2017-03-21 22:20 +0100
          Re: contacting Debian is too easy to get wrong Russ Allbery <rra@debian.org> - 2017-03-22 00:30 +0100
            Re: contacting Debian is too easy to get wrong Ritesh Raj Sarraf <rrs@debian.org> - 2017-03-22 11:30 +0100
        Re: contacting Debian is too easy to get wrong Paul Wise <pabs@debian.org> - 2017-03-22 05:20 +0100
  Re: contacting Debian is too easy to get wrong Ben Finney <bignose@debian.org> - 2017-03-21 21:00 +0100
    Re: contacting Debian is too easy to get wrong Paul Wise <pabs@debian.org> - 2017-03-22 05:30 +0100
    Re: Re: contacting Debian is too easy to get wrong Katy Tolsen <2ndlifekaty@gmail.com> - 2017-10-22 02:30 +0200
      DISS project hosting (was: contacting Debian is too easy to get  wrong) Ben Finney <bignose@debian.org> - 2017-10-22 04:50 +0200
        Re: DISS project hosting (was: contacting Debian is too easy to get wrong) Katy Tolsen <2ndlifekaty@gmail.com> - 2017-10-22 16:50 +0200
          Re: DISS project hosting (was: contacting Debian is too easy to get wrong) Cindy-Sue Causey <butterflybytes@gmail.com> - 2017-10-22 19:10 +0200
            Re: DISS project hosting (was: contacting Debian is too easy to get wrong) Katy Tolsen <2ndlifekaty@gmail.com> - 2017-10-22 19:30 +0200
        Re: DISS project hosting (was: contacting Debian is too easy to get wrong) Katy Tolsen <2ndlifekaty@gmail.com> - 2017-10-22 19:10 +0200
  Re: contacting Debian is too easy to get wrong Charles Plessy <plessy@debian.org> - 2017-03-22 01:30 +0100

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