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Re: Let's compile a list of ways to annoy the user.

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Huge <Huge@nowhere.much.invalid> wrote:
> On 2017-12-02, Rich <rich@example.invalid> wrote:
>> Sylvia Else <sylvia@not.at.this.address> wrote:
>>> Just extending this old thread with a new user annoyance item:
>>> 
>>> When showing a user their credit card details, so that the user can
>>> update an expiry date, replace some of the card digits with asterisks
>>> as a security measure, and then complain about them when the user
>>> tries to submit the change.
>>
>> Really?  Wow....  Talk about both developers and testing falling down
>> there.
>>
>> One of my annoyances surrounding credit cards is the number of website
>> developers who don't comprehend that computers are *very* good at
>> removing characters that match a pattern.
>>
>> So, when the CC processor takes credit card numbers in the form
>> 123456781234 they then extend this requirement all the way to the end
>> user form.  I get esp.  annoyed by the ones that include "Enter CC
>> number ..  no spaces" because when that is there in the label it is
>> very clear they intentionally and purposefully passed along the
>> back-end API requirements onto the front.
> 
> *applause* And I would generalise that to any number where some organisation
> (your bank, the DMV, whatever) sent it to you in one format, say "99-99-99"
> and then get pissy when you type it into their website in that format,
> insisting on "999999" - yes, UK banks and sort codes, I'm talking about you.
> 
> Can I also add American programmers who don't realise there are formats of
> phone numbers other than (999)999-9999? Yes, Google Contacts, that's you,
> that is.
> 
> The series of "Falsehoods Programmers Believe ..." pages are worth a read.
> 
> https://www.google.co.uk/search?q=falsehoods+programmers+believe

I plucked this one from the "Old Calculator" thread.  In that thread, 
Paul Sture <nospam@sture.ch> said:

  > b) None of the prices shown was likely to match what I paid when I
  >    take postage, packaging and often-disadvantageous currency
  >    conversion rates into account.

Which reminded me of yet another one of my pet-peeves.  Sales sites
that charge postage and handling, but hide the amount of postage and
handling I'll need to pay until *after* I have entered payment details.

*No*....

I want to know the final price, including postage and handling, before
I decide if I'm going to fork over my payment details.  Reason: Once
I've forked over my payment details, I'm 100% dependent upon the site
properly offering an "abort this purchase" mechanism.

Not going to go there.  If the site keeps the postage and handling
hiddden until after the payment details, I'll simply go to some other
site.

It is also irritating how many sites (Amazon and eBay fall into this
category) where their summary listings of items searched for do not
include a price that is "price plus postage" in the list.  At least you
can learn the postage costs by looking at the item page, but they
already know that value, and could sum it into the price on the summary
listing pages.  But usually don't.

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Thread

Re: Let's compile a list of ways to annoy the user. Sylvia Else <sylvia@not.at.this.address> - 2017-12-02 11:23 +1100
  Re: Let's compile a list of ways to annoy the user. Rich <rich@example.invalid> - 2017-12-02 01:37 +0000
    Re: Let's compile a list of ways to annoy the user. Sylvia Else <sylvia@not.at.this.address> - 2017-12-02 13:12 +1100
    Re: Let's compile a list of ways to annoy the user. Huge <Huge@nowhere.much.invalid> - 2017-12-02 09:39 +0000
      Re: Let's compile a list of ways to annoy the user. Rich <rich@example.invalid> - 2017-12-02 18:02 +0000
        Re: Let's compile a list of ways to annoy the user. The Real Bev <bashley101@gmail.com> - 2017-12-02 12:44 -0800
          Re: Let's compile a list of ways to annoy the user. Huge <Huge@nowhere.much.invalid> - 2017-12-03 09:31 +0000
        Re: Let's compile a list of ways to annoy the user. Huge <Huge@nowhere.much.invalid> - 2017-12-03 09:43 +0000
  Re: Let's compile a list of ways to annoy the user. Eric Pozharski <whynot@pozharski.name> - 2017-12-02 15:31 +0200
  Re: Let's compile a list of ways to annoy the user. Sylvia Else <sylvia@not.at.this.address> - 2017-12-14 12:50 +1100
    Re: Let's compile a list of ways to annoy the user. Rich <rich@example.invalid> - 2017-12-14 02:06 +0000
      Re: Let's compile a list of ways to annoy the user. Sylvia Else <sylvia@not.at.this.address> - 2017-12-21 13:52 +1100

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