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Re: Consumers' privacy concerns not backed by their actions

Cross-posted to 3 groups.

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On Sat, 02 Jun 2018 21:13:33 +0100, Nomen Nescio <nobody@dizum.com> wrote:

> In article <fng1rmF697cU1@mid.individual.net>
> Mike Easter <MikeE@ster.invalid> wrote:
>>
>> Jimmy Wilkinson Knife wrote:
>> > Mike Easter wrote:
>> >> Roger Blake wrote:
>> >>> Cost is ridiculous when compared to similar-spec commodity hardware,
>> >>> but as I said what you're paying for is the ease of use for people who
>> >>> really have no knowledge of computers at all. I find it frustrating
>> >>> to deal with since it is so locked down. However my elderly neighbor,
>> >>> who is a WWII veteran to whom a computer seems like something out of
>> >>> Buck Rogers, loves the thing.
>> >>
>> >> Another feature of the WOW which is an all-in-one design 22" touchscreen
>> >> (2G ram, 32 G SSD, wireless kb/mouse) is their 'built-in' support
>> >> situation.  Free lifetime basic support and VIP support at $10/mo, which
>> >> basic support is toll free phone, email, and claims to be US based (that
>> >> may be the VIP v.)Â  as opposed to a language barrier phone center
>> >> somewhere in the world.
>> >>
>> >> The VIP support includes extras and remote access support.
>> >
>> > I dunno about the US, but in the UK if I get an Indian I just say "I'd
>> > like to speak to an English person please" and they put me through to one.
>> >
>>
>> The business of being able to provide sufficient quality telephone
>> support is typically a very costly and difficult undertaking.  The
>> typical scenario is that it is farmed out to call centers somewhere the
>> support hourly wage is more affordable, such as India or the Philippines.
>>
>> This target marketed audience of seniors, particularly those who would
>> choose to buy such a WOW computer, would seem to me to be a particularly
>> difficult one. "I don't know anything about computers and my faculties
>> are somewhat impaired as I can't see very well (or hear very well, or
>> remember very well, or handle a mouse very well)."
>>
>> It is interesting that the WOW people decided to build their interface
>> on the Tiny Core Linux base and other open source ware.  It seems that
>> the hardware is very minimal except for what is spent on that 22"
>> touchscreen, so the dollar distribution would be hardware-wise
>> principally that monitor touchscreen and then the tech support.
>>
>> I'm sure they would 'immediately' upgrade the users who needed more
>> support to the $10/mo VIP (1st 30 d. free VIP), but that is still pretty
>> cheap price.  Being able to give remote support helps a lot, but that
>> requires functional connectivity and hardware performance.  If one of
>> those weren't operating properly, I think the customer would need some
>> kind of outside support.
>>
>> The reviews on Amazon were more negative than positive.  There were
>> worthwhile comments there from IT people who made suggestions about
>> alternate ways to provide much better hardware, but I didn't find those
>> suggestions satisfactory about how to achieve a 'foolproof' interface.
>> There's the nut in this venture.
>>
>>
>> --
>> Mike Easter
>
>


-- 
"Inflation is creeping up," a young man said to his friend,
"Yesterday I ordered a $25.00 steak in a restaurant and told them
to put it on my American Express card -- and it fit."

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Re: Consumers' privacy concerns not backed by their actions Nomen Nescio <nobody@dizum.com> - 2018-06-02 22:13 +0200
  Re: Consumers' privacy concerns not backed by their actions "Jimmy Wilkinson Knife" <nowhere@somewear.co.uk> - 2018-06-02 21:21 +0100

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