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Re: Plusnet ==> EE brings WPA problems

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On 02/06/2026 16:26, Andy Burns wrote:
> Clive Page wrote:
>> Well we have now completed our forced move from Plusnet to EE.  It's 
>> taken me all morning to set things up but all finally all devices 
>> except one appear to be working.  Even the phone and two extensions 
>> are operational, to my surprise.
>>
>> The exception is a Lenovo Z51 laptop.  It's quite old, still running 
>> Win10 and not upgradeable, but we still use it from time to time for 
>> odd jobs, e.g. because it has a memory card reader and lots of USB ports.
>>
>> It has been happily connecting via wifi to the old Plusnet router, but 
>> simply fails to see any wifi access point on the new EE hub - even 
>> using their compatibility mode.  They both appear to speak 
>> WPA2-Personal but the compatibility access point that I've set up 
>> simply does not appear in the list of access points when the laptop 
>> scans for wifi points (only a few low strength ones almost certainly 
>> from nearby houses)
>>
>> I've spent an hour on the phone to EE tech support who eventually 
>> admitted that there were other former Plusnet customers with very 
>> similar problems.  They were quite knowledgeable and as helpful as 
>> they could be without actually solving the problem at all.  (You may 
>> well think that, I couldn't possibly comment).
>>
>> In principle I could rig an Ethernet cable from the EE hub to the area 
>> where I most often use the old laptop, as it works fine that way, but 
>> that's an awkward bit of domestic rewiring that I hadn't expected to 
>> have to do.  But if anyone has any other suggestions they would be 
>> gratefully accepted.   I find the large number of different wifi 
>> security protocols still something of a mystery.
> So it's definitely a case of "not seeing" the new SSID, rather than 
> seeing it, but being unable to connect?
> 
> Has it picked a high channel number on 2.4GHz that the laptop might not 
> support (e.g. some devices can't see ch13 unless you assure them it's in 
> a part of the world where its allowed)
> 
> if it's WPA2, I assume using PSK?
> 
> 
> any choices between tkip/aes?
> 
> 
> if the EE router has a WPS button, does pressing it help (gives you a 
> short period of connecting without entering credentials)
> 
> Does it have anyway to force it between 802.11b, g, n modes or 
> combinations of them?
> 
> if you can find the MAC addr of the laptop (ipconfig /all) does the AP 
> show any sign of having seen the laptop, even if not connected?
> 
Thanks for those suggestions - router doesn't have any useful options of 
that kind but I can see that it's broadcasting on 2.4 as well as 5 GHz. 
It does have a WPS button but that doesn't help.

I think I'll follow up the suggestion made earlier of getting a wifi6 
dongle.  There have been some reports that this solves the problem and 
the cost is pretty small.



-- 
Clive Page

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Plusnet ==> EE brings WPA problems Clive Page <usenet@page2.eu> - 2026-06-02 16:04 +0100
  Re: Plusnet ==> EE brings WPA problems Tweed <usenet.tweed@gmail.com> - 2026-06-02 15:23 +0000
    Re: Plusnet ==> EE brings WPA problems Tweed <usenet.tweed@gmail.com> - 2026-06-02 15:28 +0000
  Re: Plusnet ==> EE brings WPA problems Andy Burns <usenet@andyburns.uk> - 2026-06-02 16:26 +0100
    Re: Plusnet ==> EE brings WPA problems Woody <harrogate3@ntlworld.com> - 2026-06-02 17:07 +0100
      Re: Plusnet ==> EE brings WPA problems Roger Mills <mills37.fslife@gmail.com> - 2026-06-03 23:34 +0100
    Re: Plusnet ==> EE brings WPA problems Clive Page <usenet@page2.eu> - 2026-06-02 18:56 +0100
      Re: Plusnet ==> EE brings WPA problems Theo <theom+news@chiark.greenend.org.uk> - 2026-06-03 14:25 +0100
        Re: Plusnet ==> EE brings WPA problems "J. P. Gilliver" <G6JPG@255soft.uk> - 2026-06-04 00:11 +0100
          Re: Plusnet ==> EE brings WPA problems Java Jive <java@evij.com.invalid> - 2026-06-04 03:34 +0100
            Re: Plusnet ==> EE brings WPA problems Theo <theom+news@chiark.greenend.org.uk> - 2026-06-04 11:21 +0100
          Re: Plusnet ==> EE brings WPA problems Andy Burns <usenet@andyburns.uk> - 2026-06-04 07:38 +0100
    Re: Plusnet ==> EE brings WPA problems Bob Pullen <me@privacy.net> - 2026-06-08 08:24 +0100
      Re: Plusnet ==> EE brings WPA problems Clive Page <usenet@page2.eu> - 2026-06-13 09:56 +0100
        Re: Plusnet ==> EE brings WPA problems Tweed <usenet.tweed@gmail.com> - 2026-06-13 09:34 +0000
          Re: Plusnet ==> EE brings WPA problems Clive Page <usenet@page2.eu> - 2026-06-14 11:44 +0100
            Re: Plusnet ==> EE brings WPA problems Tweed <usenet.tweed@gmail.com> - 2026-06-14 10:50 +0000
              Re: Plusnet ==> EE brings WPA problems Clive Page <usenet@page2.eu> - 2026-06-14 14:56 +0100
                Re: Plusnet ==> EE brings WPA problems Tweed <usenet.tweed@gmail.com> - 2026-06-14 14:54 +0000
  Re: Plusnet ==> EE brings WPA problems Clive Page <usenet@page2.eu> - 2026-06-23 12:11 +0100
    Re: Plusnet ==> EE brings WPA problems "J. P. Gilliver" <G6JPG@255soft.uk> - 2026-06-23 18:26 +0100
      Re: Plusnet ==> EE brings WPA problems Clive Page <usenet@page2.eu> - 2026-06-23 19:04 +0100
        Re: Plusnet ==> EE brings WPA problems Andy Burns <usenet@andyburns.uk> - 2026-06-23 19:26 +0100
    Re: Plusnet ==> EE brings WPA problems Clive Page <usenet@page2.eu> - 2026-06-29 15:09 +0100

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