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Re: Let's compile a list of ways to annoy the user.

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On 2/12/2017 11:23 AM, Sylvia Else wrote:
> On 14/01/2016 11:42 AM, Sylvia Else wrote:
>> We should probably limit it to things people have actually seen.
>>
>> 1. Limits that are not stated up front.
>>
>> 2. If the user tries to submit a form with invalid data, clear the 
>> form, and make the user fill it all in again.
>>
>> 3. Have an on-line support chat page that offers the option to 
>> print-out the chat so far, but when the chat ends, go immediately to 
>> another page, without letting the user print out the whole thing.
>>
>> (I got that just the other day, and the page I got sent too was a 
>> feedback page so that I could rate the experience I'd just had).
>>
>> Sylvia.
>>
>>
>>
> Just extending this old thread with a new user annoyance item:
> 
> When showing a user their credit card details, so that the user can 
> update an expiry date, replace some of the card digits with asterisks as 
> a security measure, and then complain about them when the user tries to 
> submit the change.
> 
> Sylvia.

I pursued this with the government entity involved. The response I got was:

"The RMS is required to comply with Privacy Laws and other road 
transport legislation when dealing with any personal information 
including credit card details.

You need to re-enter your credit card details through a secure platform 
for verification purposes."

This is, of course, total garbage. I've asked for specifics. I'll see 
what happens.

Sylvia.

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Re: Let's compile a list of ways to annoy the user. Sylvia Else <sylvia@not.at.this.address> - 2017-12-02 11:23 +1100
  Re: Let's compile a list of ways to annoy the user. Rich <rich@example.invalid> - 2017-12-02 01:37 +0000
    Re: Let's compile a list of ways to annoy the user. Sylvia Else <sylvia@not.at.this.address> - 2017-12-02 13:12 +1100
    Re: Let's compile a list of ways to annoy the user. Huge <Huge@nowhere.much.invalid> - 2017-12-02 09:39 +0000
      Re: Let's compile a list of ways to annoy the user. Rich <rich@example.invalid> - 2017-12-02 18:02 +0000
        Re: Let's compile a list of ways to annoy the user. The Real Bev <bashley101@gmail.com> - 2017-12-02 12:44 -0800
          Re: Let's compile a list of ways to annoy the user. Huge <Huge@nowhere.much.invalid> - 2017-12-03 09:31 +0000
        Re: Let's compile a list of ways to annoy the user. Huge <Huge@nowhere.much.invalid> - 2017-12-03 09:43 +0000
  Re: Let's compile a list of ways to annoy the user. Eric Pozharski <whynot@pozharski.name> - 2017-12-02 15:31 +0200
  Re: Let's compile a list of ways to annoy the user. Sylvia Else <sylvia@not.at.this.address> - 2017-12-14 12:50 +1100
    Re: Let's compile a list of ways to annoy the user. Rich <rich@example.invalid> - 2017-12-14 02:06 +0000
      Re: Let's compile a list of ways to annoy the user. Sylvia Else <sylvia@not.at.this.address> - 2017-12-21 13:52 +1100

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