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Re: system freeze

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mick crane writes:

> hello,
> I frequently have the system freeze on me and I have to unplug it.
> It seems to only happen in a browser and *appears* to be triggered by using  
> the mouse.
> If watching streamed youtube movie or reading blogs sometimes the screen  
> goes black and everything is unresponsive and sometimes the screen and  
> everything freezes but the audio keeps playing.
> I'd like it to stop doing that.
> It didn't seem to be an issue a while ago but now is happening once at least  
> per day with bullseye and now with bookworm.
> I cannot find anything in logs that have looked for except

[...]

> What steps can I take to isolate the problem ?
>
> mick@pumpkin:~$ inxi -SGayz
> System:
>   Kernel: 5.16.0-6-amd64 arch: x86_64 bits: 64 compiler: gcc v: 11.2.0
>     parameters: BOOT_IMAGE=/boot/vmlinuz-5.16.0-6-amd64
>     root=UUID=1b68069c-ec94-4f42-a35e-6a845008eac7 ro quiet
>   Desktop: Xfce v: 4.16.0 tk: Gtk v: 3.24.24 info: xfce4-panel wm: xfwm
>     v: 4.16.1 vt: 7 dm: LightDM v: 1.26.0 Distro: Debian GNU/Linux  
> bookworm/sid
> Graphics:
>   Device-1: AMD Pitcairn LE GL [FirePro W5000] vendor: Dell driver: radeon
>     v: kernel alternate: amdgpu pcie: gen: 3 speed: 8 GT/s lanes: 16 ports:
>     active: DP-1 empty: DP-2,DVI-I-1 bus-ID: 03:00.0 chip-ID: 1002:6809
>     class-ID: 0300
>   Display: x11 server: X.Org v: 1.21.1.3 compositor: xfwm v: 4.16.1 driver:
>     X: loaded: radeon unloaded: fbdev,modesetting,vesa gpu: radeon
>     display-ID: :0.0 screens: 1
>   Screen-1: 0 s-res: 3840x2160 s-dpi: 96 s-size: 1016x571mm (40.00x22.48")
>     s-diag: 1165mm (45.88")
>   Monitor-1: DP-1 mapped: DisplayPort-0 model: LG (GoldStar) HDR 4K
>     serial: <filter> built: 2021 res: 3840x2160 hz: 60 dpi: 163 gamma: 1.2
>     size: 600x340mm (23.62x13.39") diag: 690mm (27.2") ratio: 16:9 modes:
>     max: 3840x2160 min: 640x480
>   OpenGL: renderer: AMD PITCAIRN (DRM 2.50.0 5.16.0-6-amd64 LLVM 13.0.1)
>     v: 4.5 Mesa 21.3.8 direct render: Yes

[...]

Hello,

I think I had a very similar issue some months ago (Debian Bullseye). Back  
then I tried to switch to the proprietary AMD driver (?) and it seems to  
have helped although on my machine, the problem appeared at most once or  
twice a day back then.

These were the symptoms I had observed:

 * Random conditions (but always GUI application usage)
 * Clock in i3bar hangs
 * X11 mouse cursor can still move
 * Shortly after the hang, screen turns black
 * At least one program continues to run despite the
   graphics output being "off"
 * SSH connection was not possible during this screen off
   state.

In later instances, I also observed that the screen turned black temporarily  
and turned on after a shorter freeze again with the system becoming usable  
again.

Here is my output for your inxi command:

$ inxi -SGayz | cat
System:
  Kernel: 5.10.0-13-amd64 x86_64 bits: 64 compiler: gcc v: 10.2.1
  parameters: BOOT_IMAGE=/boot/vmlinuz-5.10.0-13-amd64
  root=UUID=5d6c37b4-341f-4aca-a9f7-2c8a0f39336a ro quiet
  Desktop: i3 4.19.1-non-git info: i3bar, docker dm: startx
  Distro: Debian GNU/Linux 11 (bullseye)
Graphics:
  Device-1: AMD Navi 14 [Radeon Pro W5500] vendor: Dell driver: amdgpu
  v: 5.11.5.21.20 bus ID: 0000:67:00.0 chip ID: 1002:7341 class ID: 0300
  Display: server: X.Org 1.20.11 driver: loaded: amdgpu,ati
  unloaded: fbdev,modesetting,radeon,vesa display ID: :0 screens: 1
  Screen-1: 0 s-res: 7680x1440 s-dpi: 96 s-size: 2032x381mm (80.0x15.0")
  s-diag: 2067mm (81.4")
  Monitor-1: DisplayPort-0 res: 1920x1080 hz: 60 dpi: 93
  size: 527x296mm (20.7x11.7") diag: 604mm (23.8")
  Monitor-2: DisplayPort-1 res: 2560x1440 hz: 60 dpi: 109
  size: 597x336mm (23.5x13.2") diag: 685mm (27")
  Monitor-3: DisplayPort-2 res: 1280x1024 hz: 60 dpi: 96
  size: 338x270mm (13.3x10.6") diag: 433mm (17")
  Monitor-4: DisplayPort-3 res: 1920x1080 hz: 60 dpi: 85
  size: 575x323mm (22.6x12.7") diag: 660mm (26")
  OpenGL: renderer: AMD Radeon Pro W5500
  v: 4.6.14739 Core Profile Context FireGL 21.20 compat-v: 4.6.14739
  direct render: Yes

Back when the problem was still appearing, I could observe the following  
messages in syslog after reboot (sorry long lines...):

Sep 18 13:11:36 masysma-18 kernel: [ 2045.986736] [drm:amdgpu_job_timedout [amdgpu]] *ERROR* ring sdma1 timeout, signaled seq=3179, emitted seq=3181
Sep 18 13:11:36 masysma-18 kernel: [ 2045.986935] [drm:amdgpu_job_timedout [amdgpu]] *ERROR* Process information: process  pid 0 thread  pid 0
Sep 18 13:11:36 masysma-18 kernel: [ 2045.986944] amdgpu 0000:67:00.0: amdgpu: GPU reset begin!
Sep 18 13:11:38 masysma-18 kernel: [ 2047.719111] amdgpu 0000:67:00.0: amdgpu: failed send message: DisallowGfxOff (42) 	param: 0x00000000 response 0xffffffc2
Sep 18 13:11:38 masysma-18 kernel: [ 2047.719114] amdgpu 0000:67:00.0: amdgpu: Failed to disable gfxoff!
Sep 18 13:11:40 masysma-18 kernel: [ 2049.778328] amdgpu 0000:67:00.0: amdgpu: Msg issuing pre-check failed and SMU may be not in the right state!
Sep 18 13:11:41 masysma-18 kernel: [ 2051.441397] amdgpu 0000:67:00.0: amdgpu: Msg issuing pre-check failed and SMU may be not in the right state!
Sep 18 13:11:42 masysma-18 kernel: [ 2051.634059] amdgpu 0000:67:00.0: [drm:amdgpu_ring_test_helper [amdgpu]] *ERROR* ring kiq_2.1.0 test failed (-110)
Sep 18 13:11:42 masysma-18 kernel: [ 2051.634111] [drm:gfx_v10_0_hw_fini [amdgpu]] *ERROR* KGQ disable failed
Sep 18 13:11:42 masysma-18 kernel: [ 2051.813223] amdgpu 0000:67:00.0: [drm:amdgpu_ring_test_helper [amdgpu]] *ERROR* ring kiq_2.1.0 test failed (-110)
Sep 18 13:11:42 masysma-18 kernel: [ 2051.813267] [drm:gfx_v10_0_hw_fini [amdgpu]] *ERROR* KCQ disable failed
Sep 18 13:11:43 masysma-18 kernel: [ 2053.354507] amdgpu 0000:67:00.0: amdgpu: Msg issuing pre-check failed and SMU may be not in the right state!
Sep 18 13:11:43 masysma-18 kernel: [ 2053.354509] amdgpu 0000:67:00.0: amdgpu: Failed to disable smu features except BACO.
Sep 18 13:11:43 masysma-18 kernel: [ 2053.354511] amdgpu 0000:67:00.0: amdgpu: Fail to disable dpm features!
Sep 18 13:11:43 masysma-18 kernel: [ 2053.354570] [drm:amdgpu_device_ip_suspend_phase2 [amdgpu]] *ERROR* suspend of IP block <smu> failed -62
Sep 18 13:11:43 masysma-18 kernel: [ 2053.390519] [drm] free PSP TMR buffer
Sep 18 13:11:43 masysma-18 kernel: [ 2053.423405] amdgpu 0000:67:00.0: amdgpu: BACO reset
Sep 18 13:11:45 masysma-18 kernel: [ 2054.968108] amdgpu 0000:67:00.0: amdgpu: Msg issuing pre-check failed and SMU may be not in the right state!
Sep 18 13:11:45 masysma-18 kernel: [ 2054.968110] amdgpu 0000:67:00.0: amdgpu: Failed to enter BACO state!
Sep 18 13:11:45 masysma-18 kernel: [ 2054.968112] amdgpu 0000:67:00.0: amdgpu: ASIC reset failed with error, -62 for drm dev, 0000:67:00.0
Sep 18 13:11:45 masysma-18 kernel: [ 2054.968154] amdgpu 0000:67:00.0: amdgpu: GPU reset(1) failed
Sep 18 13:11:45 masysma-18 kernel: [ 2054.989004] amdgpu 0000:67:00.0: amdgpu: GPU reset end with ret = -62
Sep 18 13:11:55 masysma-18 kernel: [ 2065.186711] [drm:amdgpu_job_timedout [amdgpu]] *ERROR* ring sdma1 timeout, signaled seq=3181, emitted seq=3181
Sep 18 13:11:55 masysma-18 kernel: [ 2065.186910] [drm:amdgpu_job_timedout [amdgpu]] *ERROR* Process information: process  pid 0 thread  pid 0
Sep 18 13:11:55 masysma-18 kernel: [ 2065.186919] amdgpu 0000:67:00.0: amdgpu: GPU reset begin!

I waded through <https://gitlab.freedesktop.org/drm/amd/-/issues/892> to  
gather ideas about how to fix it. Most of the "solutions" seemed to be very  
hacky though and I did not try them thoroghly.

This is what I noted from installing the proprietary driver:

https://www.amd.com/en/support/professional-graphics/radeon-pro/radeon-pro-w5000-series/radeon-pro-w5500
./amdgpu-pro-install
rm /etc/X11/xorg.conf

Also, I noted I had had a DP connectivity issue that was possibly  
responsible for the case where after the hang, the monitor would come back  
with a picture. It was fixed by re-attaching the DP cable...

HTH and YMMV
Linux-Fan

öö

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system freeze mick crane <mick.crane@gmail.com> - 2022-04-20 12:50 +0200
  Re: system freeze Felix Miata <mrmazda@earthlink.net> - 2022-04-20 18:40 +0200
    Re: system freeze Felix Miata <mrmazda@earthlink.net> - 2022-04-20 20:40 +0200
      Re: system freeze Felix Miata <mrmazda@earthlink.net> - 2022-04-20 23:00 +0200
  Re: system freeze Linux-Fan <Ma_Sys.ma@web.de> - 2022-04-20 22:20 +0200

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