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Re: Suggestion on hardware issue?

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Le 14/05/2020 à 21:22, Yvan Masson a écrit :
> Le 13/05/2020 à 02:30, David Christensen a écrit :
>> On 2020-05-12 08:04, Yvan Masson wrote:
>>> Le 12/05/2020 à 03:37, David Christensen a écrit :
>>>> On 2020-05-11 10:28, Yvan Masson wrote:
>>
>>>> Was the memory in your computer installed by Acer?
>>> I believe so.
>>
>> Okay.
>>
>>
>>>> Have you removed or inserted any memory modules?
>>> Not before the issue arose.
>>
>> Okay.
>>
>>
>>>> Do you use static safe tools and work practices?
>>> In this case I only used my hands, and touched grounded metal before.
>> AIUI microelectronics are now so small that an electrostatic discharge 
>> too small for people to notice may still be large enough to damage the 
>> electronics.
>>
>>
>>>> What is the model/ part number of your computer?
>>> I can not tell now as I won't have access to the computer before two 
>>> days.
>>
>> Okay.  Please post the information when available.
> It is an Acer AspireOne AO751h.
>>
>>
>>>> How many memory slots does the computer have?
>>> 1
>>
>> Okay.
>>
>>
>>>> For each slot, what is the manufacturer name and and model/ part 
>>>> number of the installed memory module?
>>> Can not tell right now.
>>
>> Okay.  Please post the information when available.
> It is a Hynix HYMP112S64CP6-Y5 AB-C (1GB 2Rx16 PC2-5300S-555-12)
>>
>>
>>>> Run Memtest86+ for 24+ hours with the computer in the same location 
>>>> and under the same environmental conditions as the failed 
>>>> installations.  I have seen  computers pass Memtest86+ for the first 
>>>> 12 hours, then give a few failures in the next 12 hours.  Understand 
>>>> that temperature and airflow can affect the reliability of electronics.
>>
>>>> Try installing from media only; do not use a mirror:
>>>>
>>>> https://cdimage.debian.org/debian-cd/current/i386/iso-cd/debian-10.4.0-i386-xfce-CD-1.iso 
>>
>>
>>
>>>> Checksum the ISO file after you download it.
>>
>>>> Checksum the installation media after you have burned it and before 
>>>> you have booted it (installer images on USB flash drives can and do 
>>>> change when booted).
>>
>>>> Document the choices you make while running the installer.
>>
>>> Thanks for your suggestions! I will first try to find another RAM 
>>> stick that I know is good, and try install again: it seems faster 
>>> than trying to diagnose a faulty RAM stick.
>>
>> I would run Memtest86+ for 24 hours first.  If it fails, replace the 
>> memory module with a known good module and run Memtest86+ for another 
>> 24 hours.  If that fails, I would blame the motherboard.
>>
>>
>> If/ when your memory is good (and CPU by proxy), download the 
>> manufacturer diagnostic tool for your system drive and run that. 
>> Consider wiping the system drive.  I prefer bootable USB images.  For 
>> example:
>>
>> https://www.seagate.com/support/downloads/seatools/
> 
> I might have forgot to tell that I already tried with another hard 
> drive, and the installer failed exactly the same way.
>>
>>
>> Once your CPU, memory, and system drive are known good, then do the 
>> install.
>>
>>
>> David
>>
> 
> Before seeing your last email, I replaced the RAM with a known-good, 2GB 
> this time. Again, I had an issue while doing the install during packages 
> configuration.
> 
> I then try an install without desktop environment (only SSH, print 
> server and usual system utilities) successfully. After reboot, `apt 
> install task-lxqt-desktop` failed (LZMA error when unziping 
> libreoffice-core_1%3a6.1.5-3+deb10u6_i386.deb and 
> libqt5webenginecore5_5.11.3+dfsg-2+deb10u1_i386.deb). Removed packages 
> from cache, did `apt install -f`, and those packages installed properly.
> 
> I then installed many packages, still no issue.
> 
> I will run debsums to know the state of packages files, and then run 
> memtest86+ during 24h.

Interesting! `debsums -ac` returns most of the same files than on the 
first install: a few more (normal because I installed other packages) 
and a few less (but present on my current install). Time for memtest86+…

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Thread

Suggestion on hardware issue? Yvan Masson <yvan@masson-informatique.fr> - 2020-05-11 19:30 +0200
  Re: Suggestion on hardware issue? didier gaumet <didier.gaumet@gmail.com> - 2020-05-11 20:10 +0200
    Re: Suggestion on hardware issue? Yvan Masson <yvan@masson-informatique.fr> - 2020-05-11 21:50 +0200
      Re: Suggestion on hardware issue? didier gaumet <didier.gaumet@gmail.com> - 2020-05-11 22:40 +0200
  Re: Suggestion on hardware issue? David Christensen <dpchrist@holgerdanske.com> - 2020-05-12 03:40 +0200
    Re: Suggestion on hardware issue? Yvan Masson <yvan@masson-informatique.fr> - 2020-05-12 17:10 +0200
      Re: Suggestion on hardware issue? David Christensen <dpchrist@holgerdanske.com> - 2020-05-13 02:40 +0200
        Re: Suggestion on hardware issue? Yvan Masson <yvan@masson-informatique.fr> - 2020-05-14 21:30 +0200
          Re: Suggestion on hardware issue? Yvan Masson <yvan@masson-informatique.fr> - 2020-05-14 22:00 +0200
          Re: Suggestion on hardware issue? David Christensen <dpchrist@holgerdanske.com> - 2020-05-14 22:20 +0200

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