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Re: ISP update breaks Hermes

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In message <5c40e29be5bob@sick-of-spam.invalid>
          Bob Latham <bob@sick-of-spam.invalid> wrote:

> My email host provider xencentric hosting updated their servers on
> saturday night from Dovecot 2.3 to 2.4 and in so doing broke Hermes
> pop3 and smptp. The company is suggesting that It's just me and by
> inference that it's Hermes.

No, it's not you! It's Xencentric's problem. You have already asked this 
question in the AW List, and the workaround has already been suggested.

I am on Xencentric with Hermes and it not happening here its there setup.

> I'm getting certificate errors which I can't get passed. I've updates
> my machines certs but no improvement.

It's their end that is giving the error, Hermes has nothing to do with the 
certificate error, that comes from AcornSSL module, ensure you are using 
the latest available version. version 1.07 (28 Mar 2025) mbedTLS 3.6.3

> I can sometimes pull email using  port 110 but with no secure
> connection just APOP but it mostly fails with "Connection lost".

That is timeout error. I have already reported that their primary Mail 
server is not responding fast enough to requests

> SMTP is almost none functional for the same reasons and I've swapped
> to using virgin media severs for own domain emails which actually
> works fine.

Which proves it not your end that is the issue.

> What to do?

Have you send them a snapshot of the Certificate error message.

> I'm not convinced xencentric are bothered about 1 customer, I hope
> I'm wrong.

Complain to Neil, and send them a snapshot of the certificate error.

> My phone and iPad use imap and they're working fine.

> So has email moved past what Hermes can handle now?

NO, It's NOT Hermes! Certificates are handled by the AcornSSL module, not 
Hermes as Alan Wrigley has already pointed out in the thread on AW mailing 
list.

> Should I change provider?

Up to you. I moved my personal domain away from Xencentric awhile ago, 
only have the club's domain still on their servers and might be moving 
them.

> Any suggestions?

Don't mention RISC OS or Hermes to them, as that is not relevant. Your 
issue is certificate errors and timeout messages (connection lost).

There are websites out on the web that will analyse your domain including 
the mail servers being used and advising if they are working correctly.

-- 
Chris Hughes

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Thread

ISP update breaks Hermes Bob Latham <bob@sick-of-spam.invalid> - 2025-07-23 11:37 +0100
  Re: ISP update breaks Hermes Theo <theom+news@chiark.greenend.org.uk> - 2025-07-23 13:12 +0100
    Re: ISP update breaks Hermes Martin <News03@avisoft.f9.co.uk> - 2025-07-23 13:21 +0100
      Re: ISP update breaks Hermes Chris Hughes <news13@noonehere.co.uk> - 2025-07-23 13:47 +0100
        Re: ISP update breaks Hermes Bob Latham <bob@sick-of-spam.invalid> - 2025-07-23 15:58 +0100
      Re: ISP update breaks Hermes Bob Latham <bob@sick-of-spam.invalid> - 2025-07-23 15:56 +0100
    Re: ISP update breaks Hermes Bob Latham <bob@sick-of-spam.invalid> - 2025-07-23 15:55 +0100
      Re: ISP update breaks Hermes Chris Hughes <news13@noonehere.co.uk> - 2025-07-23 17:28 +0100
        Re: ISP update breaks Hermes Bob Latham <bob@sick-of-spam.invalid> - 2025-07-23 19:24 +0100
  Re: ISP update breaks Hermes Chris Hughes <news13@noonehere.co.uk> - 2025-07-23 13:20 +0100
    Re: ISP update breaks Hermes Bob Latham <bob@sick-of-spam.invalid> - 2025-07-23 16:08 +0100
      Re: ISP update breaks Hermes Chris Hughes <news13@noonehere.co.uk> - 2025-07-23 17:37 +0100
        Re: ISP update breaks Hermes Bob Latham <bob@sick-of-spam.invalid> - 2025-07-23 19:18 +0100
          Re: ISP update breaks Hermes Chris Hughes <news13@noonehere.co.uk> - 2025-07-23 21:09 +0100
            Re: ISP update breaks Hermes Bob Latham <bob@sick-of-spam.invalid> - 2025-07-24 08:47 +0100
              Re: ISP update breaks Hermes Theo <theom+news@chiark.greenend.org.uk> - 2025-07-24 10:59 +0100
                Re: ISP update breaks Hermes Bob Latham <bob@sick-of-spam.invalid> - 2025-07-24 19:53 +0100
                Re: ISP update breaks Hermes Theo <theom+news@chiark.greenend.org.uk> - 2025-07-24 22:22 +0100
                Re: ISP update breaks Hermes Bob Latham <bob@sick-of-spam.invalid> - 2025-07-25 08:47 +0100
                Re: ISP update breaks Hermes Theo <theom+news@chiark.greenend.org.uk> - 2025-07-25 16:59 +0100

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