Analogue to Digital Voice issues

From	Jeff Layman <Jeff@invalid.invalid>
Newsgroups	uk.telecom
Subject	Analogue to Digital Voice issues
Date	2026-05-20 22:27 +0100
Organization	A noiseless patient Spider
Message-ID	<10ul8vf$38ia$1@dont-email.me> (permalink)

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I've just changed from analogue (BT) to Digital Voice (Zen. I've been 
using them as my ISP for 10 years. FTTC for the last two years). The 
phone is a Panasonic DECT Cordless KX-TG8062E, 13 years old.

It wasn't without issue. Firstly, I hadn't noticed that the phone plug 
to the NTE5 (431A) and that to the Fritz!Box router (RJ11-4) weren't the 
same! At first I couldn't find the 431A - RJ11 adaptor, so used a spare 
RJ11-4 - RJ11-4 cable I had. After rebooting the router, I soon got a 
dialling tone on the DECT handset. As I keyed a number, I heard the 
tones when the keys were pressed; after a few seconds I heard an engaged 
tone. When I tried again a few minutes later the same thing happened, 
and again with a different number. I contacted the first number with my 
mobile without problem, and was told the phone hadn't been engaged. I 
then called my mobile from the DECT phone. I could hear ringing tones on 
my DECT phone, but the mobile didn't ring.

I emailed Zen, and they replied quickly that there had been "an issue 
with the finalisation" (whatever that means). Next morning, I was able 
to call and receive calls without problem. So the issue was resolved by 
Zen within a few hours.

There remains a strange problem, though, when using the DECT 
answerphone. This had always worked without problem when analogue, but I 
tried it calling the phone from my mobile, and letting it go to 
answerphone mode. After recording a few words, I touched "end call" on 
the mobile. I immediately heard about a half-dozen or so "engaged" tones 
on the mobile before the call disconnected. Even more oddly, when I 
played back my recorded words the engaged tones had been recorded too!

Anyone experienced anything like this with their Digital Voice DECT 
answerphone? The Fritz!Box does have an answerphone facility, but it's 
more awkward to use than the DECT answerphone.

Anyway, I'm pleased that I took the decision to get Digital Voice now. I 
wonder what will happen when the rush happens next year and there are 
similar problems to those I had to be sorted out with a large number of 
customers.

-- 
Jeff

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Analogue to Digital Voice issues Jeff Layman <Jeff@invalid.invalid> - 2026-05-20 22:27 +0100
  Re: Analogue to Digital Voice issues Andy Burns <usenet@andyburns.uk> - 2026-05-21 07:40 +0100
    Re: Analogue to Digital Voice issues Jeff Layman <Jeff@invalid.invalid> - 2026-05-21 08:10 +0100
      Re: Analogue to Digital Voice issues Andy Burns <usenet@andyburns.uk> - 2026-05-21 08:58 +0100
        Re: Analogue to Digital Voice issues Theo <theom+news@chiark.greenend.org.uk> - 2026-05-21 11:26 +0100
          Re: Analogue to Digital Voice issues David Woolley <david@ex.djwhome.demon.invalid> - 2026-05-22 11:46 +0100
  Re: Analogue to Digital Voice issues Richmond <dnomhcir@gmx.com> - 2026-05-21 09:11 +0100
  Re: Analogue to Digital Voice issues Nick Finnigan <nix@genie.co.uk> - 2026-05-21 10:27 +0100
    Re: Analogue to Digital Voice issues Davey <davey@example.invalid> - 2026-05-21 10:37 +0100
      Re: Analogue to Digital Voice issues Trolleybus <ken@birchanger.com> - 2026-05-23 12:13 +0100
        Re: Analogue to Digital Voice issues Davey <davey@example.invalid> - 2026-05-23 12:44 +0100
          Re: Analogue to Digital Voice issues "J. P. Gilliver" <G6JPG@255soft.uk> - 2026-05-23 20:29 +0100
          Re: Analogue to Digital Voice issues Trolleybus <ken@birchanger.com> - 2026-05-24 10:42 +0100
            Re: Analogue to Digital Voice issues Jeff Layman <Jeff@invalid.invalid> - 2026-05-24 11:30 +0100
              Re: Analogue to Digital Voice issues Davey <davey@example.invalid> - 2026-05-24 13:36 +0100
                Re: Analogue to Digital Voice issues Jeff Layman <Jeff@invalid.invalid> - 2026-05-24 15:24 +0100
                Re: Analogue to Digital Voice issues Davey <davey@example.invalid> - 2026-05-24 16:41 +0100
                Re: Analogue to Digital Voice issues Trolleybus <ken@birchanger.com> - 2026-05-25 10:26 +0100
                Re: Analogue to Digital Voice issues Davey <davey@example.invalid> - 2026-05-25 11:29 +0100
                Re: Analogue to Digital Voice issues Trolleybus <ken@birchanger.com> - 2026-05-26 09:13 +0100
              Re: Analogue to Digital Voice issues Trolleybus <ken@birchanger.com> - 2026-05-25 10:28 +0100
                Re: Analogue to Digital Voice issues Jeff Layman <Jeff@invalid.invalid> - 2026-05-25 12:35 +0100
                Re: Analogue to Digital Voice issues David Wade <g4ugm@dave.invalid> - 2026-05-25 17:45 +0100
                Re: Analogue to Digital Voice issues Trolleybus <ken@birchanger.com> - 2026-05-26 09:16 +0100
                Re: Analogue to Digital Voice issues Trolleybus <ken@birchanger.com> - 2026-05-26 09:15 +0100
  Re: Analogue to Digital Voice issues David Wade <g4ugm@dave.invalid> - 2026-05-21 19:08 +0100
    Re: Analogue to Digital Voice issues Davey <davey@example.invalid> - 2026-05-21 20:04 +0100
      Re: Analogue to Digital Voice issues grinch <grinch@somewhere.net> - 2026-05-22 10:26 +0100

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