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STILL messing around trying to fix Mail ...

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  STILL messing around trying to fix Mail ... Another John <lalaw44@hotmail.com> - 2025-08-05 19:33 +0000
    Re: STILL messing around trying to fix Mail ... Bruce <07.013@scorecrow.com> - 2025-08-06 00:56 +0100
      Re: STILL messing around trying to fix Mail ... Graham J <nobody@nowhere.co.uk> - 2025-08-14 09:13 +0100
    Re: STILL messing around trying to fix Mail ... Another John <lalaw44@hotmail.com> - 2025-08-20 15:59 +0000
      Re: STILL messing around trying to fix Mail ... Graham J <nobody@nowhere.co.uk> - 2025-08-20 18:14 +0100

#181565 — STILL messing around trying to fix Mail ...

I've been having Mail problems for over two weeks now. Still looking for help
...

The symptom is that I cannot send emails (I receive emails OK). There seems to
be a mistmatch between Mail and Gail (my email server). I click the Send icon,
it greys out, and hangs there doing nothing. I'm using it on a 2019 iMac,
under Sequoia 15.5.

Fortunately for me, my old iMac (Mojave) _does_run Mail (same ID and Gmail),
so I can use Mail properly on that.

I have danced around all the suggested solutions suggested here (thanks you!),
not to mention the dozens of solutions to similar (but never exactly the same)
problems on the Web. Nothing seems to work.

The one thing I haven't yet tried is to Delete the account from my Internett
Accounts and then to Recreate it, which allegedly will re-set the account.

FIVE MINUTES AGO I bit the bullet and fired up Mail again in order to Delete
the account (I am told that this will direct me to Systems Settings to do it
there -- I wanted to do it properly).

On firing up, Mail froze! THEN I noticed that the Activity window is saying
"Downloading 1,215 messages" - so it's not frozen, it's furiously downloading
I know not what.  1,215 messages from where?!?!?

Where do I go next - any more suggestions (apart from Delete/Recreate, which I
_will _ try) when I've found out what the blazes Mail is up to now!

"Cheers"
John

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#181567

On 05/08/2025 20:33, Another John wrote:
> On firing up, Mail froze! THEN I noticed that the Activity window is saying
> "Downloading 1,215 messages" - so it's not frozen, it's furiously downloading
> I know not what.  1,215 messages from where?!?!?

It might just be the email headers, not the whole message.

-- 
Bruce Horrocks
Hampshire, England

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#181682

Bruce wrote:
> On 05/08/2025 20:33, Another John wrote:
>> On firing up, Mail froze! THEN I noticed that the Activity window is 
>> saying
>> "Downloading 1,215 messages" - so it's not frozen, it's furiously 
>> downloading
>> I know not what.  1,215 messages from where?!?!?
> 
> It might just be the email headers, not the whole message.

This may depend on whether you are using POP3 or SMTP.

If POP3 - and you have the account on two separate machines - then you 
must make an explicit choice about what to do with downloaded emails. 
I'm not familiar with Apple email clients so this might not be easy.

In principle you can accept the default which is to delete every email 
from the server immediately it has been downloaded.  Perversely this 
usually works by downloading al the emails, then going back and deleting 
them all - so if for any reason the download of ALL new emails fails 
then it might start again - and get stuck.  But this won't work across 
two computers.

Given that you use two computers, you probably have set one or both to 
retain emails on the server for some chosen period of time.  So the 
server could be full.

If IMAP - unless you explicitly choose to delete emails the server will 
fill up.  This usually requires two steps: mark for deletion, then 
purge.  If the synchronisation between a mail client and the server 
fails in some way, then the whole process might start again, checking 
(and perhaps downloading) all the messages that are on the server.


-- 
Graham J

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#181691

On 5 Aug 2025 at 20:33:19 BST, "Another John" <lalaw44@hotmail.com> wrote:

> I've been having Mail problems for over two weeks now. Still looking for help
> ...
> 
> The symptom is that I cannot send emails (I receive emails OK). There seems to
> be a mistmatch between Mail and Gail (my email server). I click the Send icon,
> it greys out, and hangs there doing nothing. I'm using it on a 2019 iMac,
> under Sequoia 15.5.   [blah blah ad nauseam]

Replying to myself, simply to say: the problems now seem to have “gone away”.

I use that expression because I cannot say that “I fixed it” -- because I do
not know what I might have done to fix it.
I spent over three weeks of floundering around in the impenetrable jungles of
(a) Google and (b) Apple (who both seem to hold the view that the other does
not exist, and therefore problems of interworking do not exist either).

I won’t go into details - I haven’t the time, or (these days) the capacity to
remember! Several possible causes were suggested here, or uncovered by my
"floundering around". I eventually tried all of those, so there may have been
a combined effect. I never found anything that could have been a _reason_ for
this happening in the first place.


One thing I did discover, and this is bizarre: the specific symptom of the
"Send" icon (paper plane) greying out.
Incredibly, it seems to send if (1) I click the Send icon AND THEN (2) if I
position the cursor afte the last character in the message itself AND THEN (3)
press Return.  So far this has worked every time I’ve tried it. (Almost as
though clicking the icon is a mouse-button down, and pressing Return is a MB
up.

I discovered this by getting to the end of my tether, and pressing the Return
key fiercely several times, as one used to do (or still does) when any piece
of technology "wouldn’t work”.  (You can imagine my face when - after three
weeks - this actually sent a message.)

But (mostly) I  don't even seem to have to do that, now.

Another John

PS I don't think much of Sequoia, and I'm tempted to think that 15.5 was at
least in part responsible for the whole fiasco.

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#181692

Another John wrote:
> On 5 Aug 2025 at 20:33:19 BST, "Another John" <lalaw44@hotmail.com> wrote:
> 
>> I've been having Mail problems for over two weeks now. Still looking for help
>> ...
>>
>> The symptom is that I cannot send emails (I receive emails OK). There seems to
>> be a mistmatch between Mail and Gail (my email server). I click the Send icon,
>> it greys out, and hangs there doing nothing. I'm using it on a 2019 iMac,
>> under Sequoia 15.5.   [blah blah ad nauseam]
> 
> Replying to myself, simply to say: the problems now seem to have “gone away”.

Do you mean Gmail?  I can't find a mail service called Gail

[snip tale of woe]

Have you thought about buying an email service and domain name from a 
competent supplier?  Specifically a supplier who knows how to configure 
the Mail app on Sequoia 15.5 ?  I'm sure others here can recommend a 
suitable organisation.

I think it is well known that messages from Gmail addresses are often 
blocked as "pork luncheon meat".


-- 
Graham J

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