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Groups > linux.kernel > #1595447 > unrolled thread

Dell Inspiron 5558/0VNM2T hangs at resume from suspend when USB 3 is enabled

Started byDiego Viola <diego.viola@gmail.com>
First post2017-03-08 20:00 +0100
Last post2017-03-09 01:40 +0100
Articles 6 — 2 participants

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  Dell Inspiron 5558/0VNM2T hangs at resume from suspend when USB 3 is enabled Diego Viola <diego.viola@gmail.com> - 2017-03-08 20:00 +0100
    Re: Dell Inspiron 5558/0VNM2T hangs at resume from suspend when USB 3  is enabled Diego Viola <diego.viola@gmail.com> - 2017-03-08 21:50 +0100
      Re: Dell Inspiron 5558/0VNM2T hangs at resume from suspend when USB 3  is enabled Diego Viola <diego.viola@gmail.com> - 2017-03-09 15:20 +0100
        Re: Dell Inspiron 5558/0VNM2T hangs at resume from suspend when USB 3  is enabled Diego Viola <diego.viola@gmail.com> - 2017-03-09 18:20 +0100
    Re: Dell Inspiron 5558/0VNM2T hangs at resume from suspend when USB 3  is enabled Diego Viola <diego.viola@gmail.com> - 2017-03-08 23:00 +0100
    Re: Dell Inspiron 5558/0VNM2T hangs at resume from suspend when USB  3 is enabled Greg KH <gregkh@linuxfoundation.org> - 2017-03-09 01:40 +0100

#1595447 — Dell Inspiron 5558/0VNM2T hangs at resume from suspend when USB 3 is enabled

FromDiego Viola <diego.viola@gmail.com>
Date2017-03-08 20:00 +0100
SubjectDell Inspiron 5558/0VNM2T hangs at resume from suspend when USB 3 is enabled
Message-ID<tiOYx-25e-3@gated-at.bofh.it>
It hangs on resume from suspend if I have USB 3.0 enabled on the BIOS,
it works fine with ehci_hcd or USB 2.0.

The way I reproduce the problem is with this command:

$ i3lock && systemctl suspend

This is what I see on the screen when it hangs:

https://dl.dropboxusercontent.com/u/6005119/dell/IMG_20170308_095000.jpg
https://dl.dropboxusercontent.com/u/6005119/dell/IMG_20170307_133928.jpg

Some logs:

https://dl.dropboxusercontent.com/u/6005119/dell/dmesg1.txt
https://dl.dropboxusercontent.com/u/6005119/dell/dmesg2.txt

I'm on Arch Linux x86_64, kernel 4.9.11-1-ARCH.

I also tried Linux 4.10.1 and I could reproduce this problem there as well.

Please let me know if I could provide more info.

Thanks,
Diego

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#1595515 — Re: Dell Inspiron 5558/0VNM2T hangs at resume from suspend when USB 3 is enabled

FromDiego Viola <diego.viola@gmail.com>
Date2017-03-08 21:50 +0100
SubjectRe: Dell Inspiron 5558/0VNM2T hangs at resume from suspend when USB 3 is enabled
Message-ID<tiQH0-3gA-11@gated-at.bofh.it>
In reply to#1595447
Hi Greg,

On Wed, Mar 8, 2017 at 5:15 PM, Greg KH <gregkh@linuxfoundation.org> wrote:
> On Wed, Mar 08, 2017 at 03:49:19PM -0300, Diego Viola wrote:
>> It hangs on resume from suspend if I have USB 3.0 enabled on the BIOS,
>> it works fine with ehci_hcd or USB 2.0.
>>
>> The way I reproduce the problem is with this command:
>>
>> $ i3lock && systemctl suspend
>>
>> This is what I see on the screen when it hangs:
>>
>> https://dl.dropboxusercontent.com/u/6005119/dell/IMG_20170308_095000.jpg
>> https://dl.dropboxusercontent.com/u/6005119/dell/IMG_20170307_133928.jpg
>>
>> Some logs:
>>
>> https://dl.dropboxusercontent.com/u/6005119/dell/dmesg1.txt
>> https://dl.dropboxusercontent.com/u/6005119/dell/dmesg2.txt
>>
>> I'm on Arch Linux x86_64, kernel 4.9.11-1-ARCH.
>>
>> I also tried Linux 4.10.1 and I could reproduce this problem there as well.
>>
>> Please let me know if I could provide more info.
>
> Has any previous kernel ever worked properly before?  If so, any chance
> you can use 'git bisect' to find the offending commit?

I'm not sure, this is my work machine and I've only started using it
recently (since about a month ago or so).

I will try older kernels and see if I get any different results, I
will report back in any case.

>
> And are you sure you have updated your bios to the latest version?

Yes.

>
> thanks,
>
> greg k-h

Thanks,
Diego

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#1596087 — Re: Dell Inspiron 5558/0VNM2T hangs at resume from suspend when USB 3 is enabled

FromDiego Viola <diego.viola@gmail.com>
Date2017-03-09 15:20 +0100
SubjectRe: Dell Inspiron 5558/0VNM2T hangs at resume from suspend when USB 3 is enabled
Message-ID<tj757-6kn-5@gated-at.bofh.it>
In reply to#1595515
On Wed, Mar 8, 2017 at 5:40 PM, Diego Viola <diego.viola@gmail.com> wrote:
> Hi Greg,
>
> On Wed, Mar 8, 2017 at 5:15 PM, Greg KH <gregkh@linuxfoundation.org> wrote:
>> On Wed, Mar 08, 2017 at 03:49:19PM -0300, Diego Viola wrote:
>>> It hangs on resume from suspend if I have USB 3.0 enabled on the BIOS,
>>> it works fine with ehci_hcd or USB 2.0.
>>>
>>> The way I reproduce the problem is with this command:
>>>
>>> $ i3lock && systemctl suspend
>>>
>>> This is what I see on the screen when it hangs:
>>>
>>> https://dl.dropboxusercontent.com/u/6005119/dell/IMG_20170308_095000.jpg
>>> https://dl.dropboxusercontent.com/u/6005119/dell/IMG_20170307_133928.jpg
>>>
>>> Some logs:
>>>
>>> https://dl.dropboxusercontent.com/u/6005119/dell/dmesg1.txt
>>> https://dl.dropboxusercontent.com/u/6005119/dell/dmesg2.txt
>>>
>>> I'm on Arch Linux x86_64, kernel 4.9.11-1-ARCH.
>>>
>>> I also tried Linux 4.10.1 and I could reproduce this problem there as well.
>>>
>>> Please let me know if I could provide more info.
>>
>> Has any previous kernel ever worked properly before?  If so, any chance
>> you can use 'git bisect' to find the offending commit?
>
> I'm not sure, this is my work machine and I've only started using it
> recently (since about a month ago or so).
>
> I will try older kernels and see if I get any different results, I
> will report back in any case.
>
>>
>> And are you sure you have updated your bios to the latest version?
>
> Yes.
>
>>
>> thanks,
>>
>> greg k-h
>
> Thanks,
> Diego

I found another workaround, I can suspend/resume fine with `i3lock &&
systemctl suspend` if I disconnect/unplug all my USB devices
(keyboard, mouse, etc). This with the default settings in the BIOS
(both USB 2.0 and 3.0 enabled).

I'm also seeing some messages like this in dmesg:

[   16.172190] usb 2-6: device descriptor read/64, error -110

Would this indicate a hardware/firmware/power issue?

Thanks,
Diego

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#1596228 — Re: Dell Inspiron 5558/0VNM2T hangs at resume from suspend when USB 3 is enabled

FromDiego Viola <diego.viola@gmail.com>
Date2017-03-09 18:20 +0100
SubjectRe: Dell Inspiron 5558/0VNM2T hangs at resume from suspend when USB 3 is enabled
Message-ID<tj9Tk-8fj-15@gated-at.bofh.it>
In reply to#1596087
On Thu, Mar 9, 2017 at 11:11 AM, Diego Viola <diego.viola@gmail.com> wrote:
> On Wed, Mar 8, 2017 at 5:40 PM, Diego Viola <diego.viola@gmail.com> wrote:
>> Hi Greg,
>>
>> On Wed, Mar 8, 2017 at 5:15 PM, Greg KH <gregkh@linuxfoundation.org> wrote:
>>> On Wed, Mar 08, 2017 at 03:49:19PM -0300, Diego Viola wrote:
>>>> It hangs on resume from suspend if I have USB 3.0 enabled on the BIOS,
>>>> it works fine with ehci_hcd or USB 2.0.
>>>>
>>>> The way I reproduce the problem is with this command:
>>>>
>>>> $ i3lock && systemctl suspend
>>>>
>>>> This is what I see on the screen when it hangs:
>>>>
>>>> https://dl.dropboxusercontent.com/u/6005119/dell/IMG_20170308_095000.jpg
>>>> https://dl.dropboxusercontent.com/u/6005119/dell/IMG_20170307_133928.jpg
>>>>
>>>> Some logs:
>>>>
>>>> https://dl.dropboxusercontent.com/u/6005119/dell/dmesg1.txt
>>>> https://dl.dropboxusercontent.com/u/6005119/dell/dmesg2.txt
>>>>
>>>> I'm on Arch Linux x86_64, kernel 4.9.11-1-ARCH.
>>>>
>>>> I also tried Linux 4.10.1 and I could reproduce this problem there as well.
>>>>
>>>> Please let me know if I could provide more info.
>>>
>>> Has any previous kernel ever worked properly before?  If so, any chance
>>> you can use 'git bisect' to find the offending commit?
>>
>> I'm not sure, this is my work machine and I've only started using it
>> recently (since about a month ago or so).
>>
>> I will try older kernels and see if I get any different results, I
>> will report back in any case.
>>
>>>
>>> And are you sure you have updated your bios to the latest version?
>>
>> Yes.
>>
>>>
>>> thanks,
>>>
>>> greg k-h
>>
>> Thanks,
>> Diego
>
> I found another workaround, I can suspend/resume fine with `i3lock &&
> systemctl suspend` if I disconnect/unplug all my USB devices
> (keyboard, mouse, etc). This with the default settings in the BIOS
> (both USB 2.0 and 3.0 enabled).
>
> I'm also seeing some messages like this in dmesg:
>
> [   16.172190] usb 2-6: device descriptor read/64, error -110
>
> Would this indicate a hardware/firmware/power issue?
>
> Thanks,
> Diego

OK, I've built Linux 4.4.52 (I did a localmodconfig) and rebooted into
it, I did a suspend/resume and it hanged the first time I tried to
resume, which isn't much different than using the latest kernel.

My dmesg is still being spammed with these messages:

[  260.043673] usb 2-1: Device not responding to setup address.
[  260.246918] usb 2-1: device not accepting address 15, error -71
[  260.633662] usb 2-1: new high-speed USB device number 17 using xhci_hcd
[  261.341340] usb 2-1: USB disconnect, device number 17

I guess it's safe to assume at this point that this is a hardware problem?

Thanks,
Diego

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#1595541 — Re: Dell Inspiron 5558/0VNM2T hangs at resume from suspend when USB 3 is enabled

FromDiego Viola <diego.viola@gmail.com>
Date2017-03-08 23:00 +0100
SubjectRe: Dell Inspiron 5558/0VNM2T hangs at resume from suspend when USB 3 is enabled
Message-ID<tiRMJ-3Y7-9@gated-at.bofh.it>
In reply to#1595447
On Wed, Mar 8, 2017 at 3:49 PM, Diego Viola <diego.viola@gmail.com> wrote:
> It hangs on resume from suspend if I have USB 3.0 enabled on the BIOS,
> it works fine with ehci_hcd or USB 2.0.
>
> The way I reproduce the problem is with this command:
>
> $ i3lock && systemctl suspend
>
> This is what I see on the screen when it hangs:
>
> https://dl.dropboxusercontent.com/u/6005119/dell/IMG_20170308_095000.jpg
> https://dl.dropboxusercontent.com/u/6005119/dell/IMG_20170307_133928.jpg
>
> Some logs:
>
> https://dl.dropboxusercontent.com/u/6005119/dell/dmesg1.txt
> https://dl.dropboxusercontent.com/u/6005119/dell/dmesg2.txt
>
> I'm on Arch Linux x86_64, kernel 4.9.11-1-ARCH.
>
> I also tried Linux 4.10.1 and I could reproduce this problem there as well.
>
> Please let me know if I could provide more info.
>
> Thanks,
> Diego

I've created a bug report here.

https://bugzilla.kernel.org/show_bug.cgi?id=194819

Diego

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#1595604 — Re: Dell Inspiron 5558/0VNM2T hangs at resume from suspend when USB 3 is enabled

FromGreg KH <gregkh@linuxfoundation.org>
Date2017-03-09 01:40 +0100
SubjectRe: Dell Inspiron 5558/0VNM2T hangs at resume from suspend when USB 3 is enabled
Message-ID<tiQH0-3gA-13@gated-at.bofh.it>
In reply to#1595447
On Wed, Mar 08, 2017 at 03:49:19PM -0300, Diego Viola wrote:
> It hangs on resume from suspend if I have USB 3.0 enabled on the BIOS,
> it works fine with ehci_hcd or USB 2.0.
> 
> The way I reproduce the problem is with this command:
> 
> $ i3lock && systemctl suspend
> 
> This is what I see on the screen when it hangs:
> 
> https://dl.dropboxusercontent.com/u/6005119/dell/IMG_20170308_095000.jpg
> https://dl.dropboxusercontent.com/u/6005119/dell/IMG_20170307_133928.jpg
> 
> Some logs:
> 
> https://dl.dropboxusercontent.com/u/6005119/dell/dmesg1.txt
> https://dl.dropboxusercontent.com/u/6005119/dell/dmesg2.txt
> 
> I'm on Arch Linux x86_64, kernel 4.9.11-1-ARCH.
> 
> I also tried Linux 4.10.1 and I could reproduce this problem there as well.
> 
> Please let me know if I could provide more info.

Has any previous kernel ever worked properly before?  If so, any chance
you can use 'git bisect' to find the offending commit?

And are you sure you have updated your bios to the latest version?

thanks,

greg k-h

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