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Other lists? Fire support for new users

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  Other lists? Fire support for new users deb <deb@rangingthoughts.org> - 2019-03-22 16:40 +0100
    Re: Other lists? Fire support for new users Paul Sutton <zleap@disroot.org> - 2019-03-22 17:40 +0100
      (Paul) Re: Other lists? Fire support for new users deb <deb@rangingthoughts.org> - 2019-03-22 18:20 +0100
        Re: (Paul) Re: Other lists? Fire support for new users Jim Popovitch <jim@k4vqc.com> - 2019-03-22 18:40 +0100
          Re: (Paul) Re: Other lists? Fire support for new users deb <deb@rangingthoughts.org> - 2019-03-22 18:50 +0100
            Re: (Paul) Re: Other lists? Fire support for new users Jim Popovitch <jim@k4vqc.com> - 2019-03-22 19:10 +0100
              Re: (Paul) Re: Other lists? Fire support for new users Curt <curty@free.fr> - 2019-03-22 20:00 +0100
      Re: Other lists? Fire support for new users Cindy-Sue Causey <butterflybytes@gmail.com> - 2019-03-22 20:00 +0100
    Re: Other lists? Fire support for new users Andy Smith <andy@strugglers.net> - 2019-03-23 00:40 +0100

#206455 — Other lists? Fire support for new users

Hello folks:


For someone trying to pull Windows (and Mac) users into Linux
does anyone have:


Preferred other email lists, for new users?

Perhaps more basic than this one?

There are forums, but the emails are a good way to work too.


Thanks!

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#206461

On 22/03/2019 15:31, deb wrote:
> Hello folks:
>
>
> For someone trying to pull Windows (and Mac) users into Linux
> does anyone have:
>
>
> Preferred other email lists, for new users?
>
> Perhaps more basic than this one?
>
> There are forums, but the emails are a good way to work too.
>
>
> Thanks!
>

Why not direct them here,  just perhaps set up their e-mail client so
that all e-mails are sent to a folder,  that way the main inbox doesn't
get full of e-mail from here, as there can be quite a lot at times.  
Maybe teach them how to watch specific threads,  so they post a
question, when it arrives in their inbox from the list, tag it to watch.

I suggest this, as it is the main list for Debian,  plus I am not a full
expert but can still help with some stuff,  and happy to do so. 

Also new users asking questions here can highlight specific issues,  a
task that should (and is considered simple, by developers or more
experienced users) may not be,  and may need looking in to as to how
that task can be made less complex (if that makes sense) or explained
differently.

Sometimes when new users and developers (including documentation
editors) can communicate good things happen.  if may also help us
develop good documentation too, as even writing that can throw up
questions.  

Paul

-- 
Paul Sutton
http://www.zleap.net
https://www.linkedin.com/in/zleap/
gnupg : 7D6D B682 F351 8D08 1893  1E16 F086 5537 D066 302D

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#206464 — (Paul) Re: Other lists? Fire support for new users

On 3/22/19 12:39 PM, Paul Sutton wrote:
> On 22/03/2019 15:31, deb wrote:
>> Hello folks:
>>
>>
>> For someone trying to pull Windows (and Mac) users into Linux
>> does anyone have:
>>
>>
>> Preferred other email lists, for new users?
>>
>> Perhaps more basic than this one?
>>
>> There are forums, but the emails are a good way to work too.
>>
>>
>> Thanks!
>>
> Why not direct them here,  just perhaps set up their e-mail client so
> that all e-mails are sent to a folder,  that way the main inbox doesn't
> get full of e-mail from here, as there can be quite a lot at times.
> Maybe teach them how to watch specific threads,  so they post a
> question, when it arrives in their inbox from the list, tag it to watch.
>
> I suggest this, as it is the main list for Debian,  plus I am not a full
> expert but can still help with some stuff,  and happy to do so.
>
> Also new users asking questions here can highlight specific issues,  a
> task that should (and is considered simple, by developers or more
> experienced users) may not be,  and may need looking in to as to how
> that task can be made less complex (if that makes sense) or explained
> differently.
>
> Sometimes when new users and developers (including documentation
> editors) can communicate good things happen.  if may also help us
> develop good documentation too, as even writing that can throw up
> questions.
>
> Paul
>

Thanks Paul:

And I agree -- it would be great to have one place to send them to and 
Yes, old pros can get trends (or early leads) of problems this way.

I guess I found that some folks here (not many, but vocal) can be gruff 
and insensitive; and I just wanted to see if there were more "yielding" 
lists.



The last thing I want to do is have new users rebuffed in the spot I 
send them to for help.

I was just checking to see what else was available :-)

Dig?

Thank you!

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#206468 — Re: (Paul) Re: Other lists? Fire support for new users

On Fri, 2019-03-22 at 13:14 -0400, deb wrote:
> 
> I guess I found that some folks here (not many, but vocal) can be gruff 
> and insensitive; and I just wanted to see if there were more "yielding" 
> lists.
> 
> 
> The last thing I want to do is have new users rebuffed in the spot I 
> send them to for help.


One of the sure ways to do that is to unnecessarily modify the Subject line of
emails you send......

-Jim P.

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#206469 — Re: (Paul) Re: Other lists? Fire support for new users

On 3/22/19 1:36 PM, Jim Popovitch wrote:
> On Fri, 2019-03-22 at 13:14 -0400, deb wrote:
>> I guess I found that some folks here (not many, but vocal) can be gruff
>> and insensitive; and I just wanted to see if there were more "yielding"
>> lists.
>>
>>
>> The last thing I want to do is have new users rebuffed in the spot I
>> send them to for help.
>
> One of the sure ways to do that is to unnecessarily modify the Subject line of
> emails you send......
>
> -Jim P.
>
>

Like that ^


I was told before to do that if I was talking (or thanking) one person 
BUT also sharing the data with all.

I personally would want the name in the subject so that I can see if 
someone is asking me something directly.
Some days, there are a lot of emails.

So --- from the gruff perspective -- which way is it?

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#206471 — Re: (Paul) Re: Other lists? Fire support for new users

On Fri, 2019-03-22 at 13:46 -0400, deb wrote:
> On 3/22/19 1:36 PM, Jim Popovitch wrote:
> > On Fri, 2019-03-22 at 13:14 -0400, deb wrote:
> > > I guess I found that some folks here (not many, but vocal) can be gruff
> > > and insensitive; and I just wanted to see if there were more "yielding"
> > > lists.
> > > 
> > > 
> > > The last thing I want to do is have new users rebuffed in the spot I
> > > send them to for help.
> > 
> > One of the sure ways to do that is to unnecessarily modify the Subject line of
> > emails you send......
> > 
> > -Jim P.
> > 
> > 
> 
> Like that ^

I have no way to know what ^ is pointing to from your perspective.

> 
> I was told before to do that if I was talking (or thanking) one person 
> BUT also sharing the data with all.
> 
> I personally would want the name in the subject so that I can see if 
> someone is asking me something directly.
> Some days, there are a lot of emails.
> 
> So --- from the gruff perspective -- which way is it?

It's not a gruff issue, it's a courtesy and common sense issue,  Look at the
ways everyone else sends email, which way do you think it should be?

-Jim P.

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#206474 — Re: (Paul) Re: Other lists? Fire support for new users

On 2019-03-22, Jim Popovitch <jim@k4vqc.com> wrote:
>> 
>> Like that ^
>
> I have no way to know what ^ is pointing to from your perspective.
>
>> 

It's pointing at Paul from my perspective.

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#206473

On 3/22/19, Paul Sutton <zleap@disroot.org> wrote:
>
> Why not direct them here,  just perhaps set up their e-mail client so
> that all e-mails are sent to a folder,  that way the main inbox doesn't
> get full of e-mail from here, as there can be quite a lot at times.
> Maybe teach them how to watch specific threads,  so they post a
> question, when it arrives in their inbox from the list, tag it to watch.
>
> I suggest this, as it is the main list for Debian,  plus I am not a full
> expert but can still help with some stuff,  and happy to do so.
>
> Also new users asking questions here can highlight specific issues,  a
> task that should (and is considered simple, by developers or more
> experienced users) may not be,  and may need looking in to as to how
> that task can be made less complex (if that makes sense) or explained
> differently.
>
> Sometimes when new users and developers (including documentation
> editors) can communicate good things happen.  if may also help us
> develop good documentation too, as even writing that can throw up
> questions.


More than a few times, I've seen warm-fuzzies inducing moments where a
tough issue will be discussed here then within sometimes a few hours,
there will be an upgrade posted for the very package that had just
been discussed here.

Yes, that could regularly be a reflection that there was a bug
officially filed. Just sometimes it feels like a developer read
something here then jumped on it, took the initiative to proactively
fix whatever had been ailing at that second to help Users get back on
track as soon as possible. *cool!*

#ThankYou, Developers!

Cindy :)
-- 
Cindy-Sue Causey
Talking Rock, Pickens County, Georgia, USA

* runs with birdseed *

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#206496

Hello,

On Fri, Mar 22, 2019 at 11:31:07AM -0400, deb wrote:
> For someone trying to pull Windows (and Mac) users into Linux
> does anyone have:
> 
> Preferred other email lists, for new users?

Honestly I don't recommend mailing lists for technical support.
Especially this one where moderation is nearly non-existent and
nothing prevents prolific posters from deluging with inappropriate
or massively-offtopic responses.

I think the Stack Overflow-like web communities of superuser.com and
similar are much better for that use case. Answers supplied need to
be effective and on-topic otherwise they get voted down and buried.

Debian did used to have a similar thing running Shapado. It was at
http://shapado.debian.net/. But it was never very well-used and
ceased to work some years ago. I think this was a shame.

Previous discussion of Debian's now defunct Shapado instance was
here:

    https://lists.debian.org/debian-user/2010/10/msg00096.html

Cheers,
Andy

-- 
https://bitfolk.com/ -- No-nonsense VPS hosting

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