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Troubleshooting Support Reg

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  Troubleshooting Support Reg "Mohammed Aathif.C" <aathifc@gmail.com> - 2016-03-17 06:20 +0100
    Re: Troubleshooting Support Reg jdd <jdd@dodin.org> - 2016-03-17 08:20 +0100
    Re: Troubleshooting Support Reg deloptes <deloptes@gmail.com> - 2016-03-17 10:00 +0100

#165519 — Troubleshooting Support Reg

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Hi Support Team,

Hope you were doing well and good.

I don't know this is the right mail id that I am throwing my issue.
If it's not the right one please redirect me to the right path to get me
the right solution.
Thanks in Advance,

Actually my issue is, My Debian(V5) is not booting to desktop. Its
rebooting when I choose Debian OS in Boot Manu. Please let know the
troubleshooting steps without any loss of my data in my machine, I have so
many most important data's.

Consider the as urgent and revert back if any.

Thanks and Regards,
Aathif. C
09445882902.
India. - 600040

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#165521

Le 17/03/2016 05:55, Mohammed Aathif.C a écrit :
> Hi Support Team,

Hello,

this is not a support team (Debian being free software, there is nothing 
like an official support team :-(

We are simple users that try to help others

> If it's not the right one please redirect me to the right path to get me
> the right solution.

we can try (but there are many other groups that do the same)

> Actually my issue is, My Debian(V5) is not booting to desktop. Its
> rebooting when I choose Debian OS in Boot Manu. Please let know the
> troubleshooting steps without any loss of my data in my machine, I have
> so many most important data's.

If you have debian in boot menu, it's that you have a boot menu, so two 
cases:

* it's the debian menu - is there the debian logo somewhere? and then 
you only to have to choose the default boot, but I don't think it's the 
case because normally Debian make himself the default

* you have to press a key to access the computer boot menu, and it's 
certainly a recent computer with UEFI. If so in the same menu (or an 
other got with some other key), you can have access tio the UEFI 
firmware. There you have a setup of the boot order. Every make have it's 
own UEFI display, so I can't help you more

Some UEFI computers do not have the set boot order menu, but if you can 
start debian, you can do it from within debian, but it's not very easy 
(command line)

from Windows 10 you can change this order with an utility you have to 
install, called "easyefi" (no need to take the paying version)

jdd

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#165522

Mohammed Aathif.C wrote:

> Actually my issue is, My Debian(V5) is not booting to desktop. Its
> rebooting when I choose Debian OS in Boot Manu. Please let know the
> troubleshooting steps without any loss of my data in my machine, I have so
> many most important data's.
> 

If you care for your data, get a USB stick with ex: Ubuntu live or Debian
live and boot from the USB stick. You can then inspect your drives and make
backups or whatever.

If you have a dual boot system and have modified something there it could be
that you damaged or somehow did something to the partitions, so that you
see the grub prompt, but nothing else.
What do you see exactly in your menu and after you select Debian OS - what
is the message.

regards

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