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Reporting Bug

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  Reporting Bug Adrian O'Dell <crimsonmane@gmail.com> - 2015-10-22 08:40 +0200
    Re: Reporting Bug Ondřej Grover <ondrej.grover@gmail.com> - 2015-10-22 09:20 +0200
      Re: Reporting Bug Brian <ad44@cityscape.co.uk> - 2015-10-22 14:20 +0200
      Re: Reporting Bug Piyavkin <piyavkin@gmail.com> - 2015-10-22 15:20 +0200
        Re: Reporting Bug Brian <ad44@cityscape.co.uk> - 2015-10-22 16:10 +0200
          Re: Reporting Bug Piyavkin <piyavkin@gmail.com> - 2015-10-22 23:10 +0200
            Re: Reporting Bug Brian <ad44@cityscape.co.uk> - 2015-10-23 13:10 +0200
              Re: Reporting Bug Piyavkin <piyavkin@gmail.com> - 2015-10-23 16:40 +0200
    Re: Reporting Bug Jude DaShiell <jdashiel@panix.com> - 2015-10-22 09:20 +0200
      Re: Reporting Bug Adrian O'Dell <crimsonmane@gmail.com> - 2015-10-22 21:20 +0200
    Re: Reporting Bug Sven Arvidsson <sa@whiz.se> - 2015-10-22 16:30 +0200
      Re: Reporting Bug Brian <ad44@cityscape.co.uk> - 2015-10-22 20:00 +0200
        Re: Reporting Bug Sven Arvidsson <sa@whiz.se> - 2015-10-22 21:00 +0200

#159622 — Reporting Bug

There appears to be a bug which has Plagued me for years. Oddly I don't 
have the bug in Linux Mint. Did they edit this part of the installer?

My name contains an apostrophe, which causes the Debian installer to not 
create my user account. Long time ago when I tried to seek help via IRC 
was told I must have done something wrong. Two days ago I confirmed 
through multiple installs that the apostrophe is the culprit.

This is the only attempt I will make at filing a bug report. Anyone more 
familiar with filing a bug report, it would be greatly appreciated if 
you would make sure it gets filed properly so it may be resolved. 
https://www.debian.org/Bugs/Reporting is an ugly wall of text which 
immediately discouraged me from wanting to file a bug report anymore.

Thanks.

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#159624

[Multipart message — attachments visible in raw view] — view raw

Hello Adrian,

could you please be more specific about a few points?
- what installer ISO did you use
- did you use the text or graphical installer
- what was the error message or what failed or happened exactly that
stopped the installation

I wasn't able to reproduce your problem in VirtualBox using the network
installation ISO
http://cdimage.debian.org/debian-cd/8.2.0/i386/iso-cd/debian-8.2.0-i386-netinst.iso
and with almost all the default choices with the excpetion of these prompts
- Full name of new user: "Adrian O'Dell"
- user name: "adrian"

I understand that you may not feel like reading a large page of text if you
are in a hurry or feel you may not understand it. However, the Debian and
other open-source projects keep living thanks to individuals like you that
go the extra mile, devote some time to the cause and are willing to learn
new things. Please consider supporting Debian (and through it all other
projects based on it, including Linux Mint) through your extra effort in
filing bug reports when needed.

Kind regards,
Ondřej Grover

On Thu, Oct 22, 2015 at 8:15 AM, Adrian O'Dell <crimsonmane@gmail.com>
wrote:

> There appears to be a bug which has Plagued me for years. Oddly I don't
> have the bug in Linux Mint. Did they edit this part of the installer?
>
> My name contains an apostrophe, which causes the Debian installer to not
> create my user account. Long time ago when I tried to seek help via IRC was
> told I must have done something wrong. Two days ago I confirmed through
> multiple installs that the apostrophe is the culprit.
>
> This is the only attempt I will make at filing a bug report. Anyone more
> familiar with filing a bug report, it would be greatly appreciated if you
> would make sure it gets filed properly so it may be resolved.
> https://www.debian.org/Bugs/Reporting is an ugly wall of text which
> immediately discouraged me from wanting to file a bug report anymore.
>
> Thanks.
>
>

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#159635

On Thu 22 Oct 2015 at 09:18:24 +0200, Ondřej Grover wrote:

> On Thu, Oct 22, 2015 at 8:15 AM, Adrian O'Dell <crimsonmane@gmail.com>
> wrote:
>
> > There appears to be a bug which has Plagued me for years. Oddly I don't
> > have the bug in Linux Mint. Did they edit this part of the installer?
> >
> > My name contains an apostrophe, which causes the Debian installer to not
> > create my user account. Long time ago when I tried to seek help via IRC was
> > told I must have done something wrong. Two days ago I confirmed through
> > multiple installs that the apostrophe is the culprit.
> >
> > This is the only attempt I will make at filing a bug report. Anyone more
> > familiar with filing a bug report, it would be greatly appreciated if you
> > would make sure it gets filed properly so it may be resolved.
> > https://www.debian.org/Bugs/Reporting is an ugly wall of text which
> > immediately discouraged me from wanting to file a bug report anymore.

> could you please be more specific about a few points?
> - what installer ISO did you use
> - did you use the text or graphical installer
> - what was the error message or what failed or happened exactly that
> stopped the installation
> 
> I wasn't able to reproduce your problem in VirtualBox using the network
> installation ISO
> http://cdimage.debian.org/debian-cd/8.2.0/i386/iso-cd/debian-8.2.0-i386-netinst.iso
> and with almost all the default choices with the excpetion of these prompts
> - Full name of new user: "Adrian O'Dell"
> - user name: "adrian"

My install was on bare metal. The outcome was identical to yours.

> I understand that you may not feel like reading a large page of text if you
> are in a hurry or feel you may not understand it. However, the Debian and
> other open-source projects keep living thanks to individuals like you that
> go the extra mile, devote some time to the cause and are willing to learn
> new things. Please consider supporting Debian (and through it all other
> projects based on it, including Linux Mint) through your extra effort in
> filing bug reports when needed.

The second line on the page says:

  We strongly recommend that you report bugs in Debian using the
  reportbug program.

Making sure "it gets filed properly so it may be resolved" is not a
responsibility of some third party unfamiliar with the details,
especially if it is not reproducible for them.

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#159637

[Multipart message — attachments visible in raw view] — view raw

On 22.10.2015 10:18, Ondřej Grover wrote:
> Hello Adrian,
>
> could you please be more specific about a few points?
> - what installer ISO did you use
> - did you use the text or graphical installer
> - what was the error message or what failed or happened exactly that 
> stopped the installation
>
> I wasn't able to reproduce your problem in VirtualBox using the 
> network installation ISO 
> http://cdimage.debian.org/debian-cd/8.2.0/i386/iso-cd/debian-8.2.0-i386-netinst.iso 
> and with almost all the default choices with the excpetion of these 
> prompts
> - Full name of new user: "Adrian O'Dell"
> - user name: "adrian"
>
> I understand that you may not feel like reading a large page of text 
> if you are in a hurry or feel you may not understand it. However, the 
> Debian and other open-source projects keep living thanks to 
> individuals like you that go the extra mile, devote some time to the 
> cause and are willing to learn new things. Please consider supporting 
> Debian (and through it all other projects based on it, including Linux 
> Mint) through your extra effort in filing bug reports when needed.
>
> Kind regards,
> Ondřej Grover
>
> On Thu, Oct 22, 2015 at 8:15 AM, Adrian O'Dell <crimsonmane@gmail.com 
> <mailto:crimsonmane@gmail.com>> wrote:
>
>     There appears to be a bug which has Plagued me for years. Oddly I
>     don't have the bug in Linux Mint. Did they edit this part of the
>     installer?
>
>     My name contains an apostrophe, which causes the Debian installer
>     to not create my user account. Long time ago when I tried to seek
>     help via IRC was told I must have done something wrong. Two days
>     ago I confirmed through multiple installs that the apostrophe is
>     the culprit.
>
>     This is the only attempt I will make at filing a bug report.
>     Anyone more familiar with filing a bug report, it would be greatly
>     appreciated if you would make sure it gets filed properly so it
>     may be resolved. https://www.debian.org/Bugs/Reporting is an ugly
>     wall of text which immediately discouraged me from wanting to file
>     a bug report anymore.
>
>     Thanks.
>
>

I agree with the topic starter: the Debian's bug reporting process is 
horrible and not userfriendly from user's viewpoint. If an organization 
cares about usability and effectiveness of bug reporting process, it 
shouldn't be like that.

Piyavkin

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#159639

On Thu 22 Oct 2015 at 16:15:27 +0300, Piyavkin wrote:

> On 22.10.2015 10:18, Ondřej Grover wrote:
> >Hello Adrian,
> >
> >could you please be more specific about a few points?
> >- what installer ISO did you use
> >- did you use the text or graphical installer
> >- what was the error message or what failed or happened exactly that
> >stopped the installation
> >
> >I wasn't able to reproduce your problem in VirtualBox using the network
> >installation ISO http://cdimage.debian.org/debian-cd/8.2.0/i386/iso-cd/debian-8.2.0-i386-netinst.iso
> >and with almost all the default choices with the excpetion of these
> >prompts
> >- Full name of new user: "Adrian O'Dell"
> >- user name: "adrian"
> >
> >I understand that you may not feel like reading a large page of text if
> >you are in a hurry or feel you may not understand it. However, the Debian
> >and other open-source projects keep living thanks to individuals like you
> >that go the extra mile, devote some time to the cause and are willing to
> >learn new things. Please consider supporting Debian (and through it all
> >other projects based on it, including Linux Mint) through your extra
> >effort in filing bug reports when needed.
> >
> >Kind regards,
> >Ondřej Grover
> >
> >On Thu, Oct 22, 2015 at 8:15 AM, Adrian O'Dell <crimsonmane@gmail.com
> ><mailto:crimsonmane@gmail.com>> wrote:
> >
> >    There appears to be a bug which has Plagued me for years. Oddly I
> >    don't have the bug in Linux Mint. Did they edit this part of the
> >    installer?
> >
> >    My name contains an apostrophe, which causes the Debian installer
> >    to not create my user account. Long time ago when I tried to seek
> >    help via IRC was told I must have done something wrong. Two days
> >    ago I confirmed through multiple installs that the apostrophe is
> >    the culprit.
> >
> >    This is the only attempt I will make at filing a bug report.
> >    Anyone more familiar with filing a bug report, it would be greatly
> >    appreciated if you would make sure it gets filed properly so it
> >    may be resolved. https://www.debian.org/Bugs/Reporting is an ugly
> >    wall of text which immediately discouraged me from wanting to file
> >    a bug report anymore.
> >
> >    Thanks.
> 
> I agree with the topic starter: the Debian's bug reporting process is
> horrible and not userfriendly from user's viewpoint. If an organization
> cares about usability and effectiveness of bug reporting process, it
> shouldn't be like that.

If a user cares about the usability and effectiveness of the bug
reporting process, more detail to back up the complaint would be
welcome.

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#159653

On 22.10.2015 17:03, Brian wrote:
> On Thu 22 Oct 2015 at 16:15:27 +0300, Piyavkin wrote:
>
>> On 22.10.2015 10:18, Ondřej Grover wrote:
>>> Hello Adrian,
>>>
>>> could you please be more specific about a few points?
>>> - what installer ISO did you use
>>> - did you use the text or graphical installer
>>> - what was the error message or what failed or happened exactly that
>>> stopped the installation
>>>
>>> I wasn't able to reproduce your problem in VirtualBox using the network
>>> installation ISO http://cdimage.debian.org/debian-cd/8.2.0/i386/iso-cd/debian-8.2.0-i386-netinst.iso
>>> and with almost all the default choices with the excpetion of these
>>> prompts
>>> - Full name of new user: "Adrian O'Dell"
>>> - user name: "adrian"
>>>
>>> I understand that you may not feel like reading a large page of text if
>>> you are in a hurry or feel you may not understand it. However, the Debian
>>> and other open-source projects keep living thanks to individuals like you
>>> that go the extra mile, devote some time to the cause and are willing to
>>> learn new things. Please consider supporting Debian (and through it all
>>> other projects based on it, including Linux Mint) through your extra
>>> effort in filing bug reports when needed.
>>>
>>> Kind regards,
>>> Ondřej Grover
>>>
>>> On Thu, Oct 22, 2015 at 8:15 AM, Adrian O'Dell <crimsonmane@gmail.com
>>> <mailto:crimsonmane@gmail.com>> wrote:
>>>
>>>     There appears to be a bug which has Plagued me for years. Oddly I
>>>     don't have the bug in Linux Mint. Did they edit this part of the
>>>     installer?
>>>
>>>     My name contains an apostrophe, which causes the Debian installer
>>>     to not create my user account. Long time ago when I tried to seek
>>>     help via IRC was told I must have done something wrong. Two days
>>>     ago I confirmed through multiple installs that the apostrophe is
>>>     the culprit.
>>>
>>>     This is the only attempt I will make at filing a bug report.
>>>     Anyone more familiar with filing a bug report, it would be greatly
>>>     appreciated if you would make sure it gets filed properly so it
>>>     may be resolved. https://www.debian.org/Bugs/Reporting is an ugly
>>>     wall of text which immediately discouraged me from wanting to file
>>>     a bug report anymore.
>>>
>>>     Thanks.
>> I agree with the topic starter: the Debian's bug reporting process is
>> horrible and not userfriendly from user's viewpoint. If an organization
>> cares about usability and effectiveness of bug reporting process, it
>> shouldn't be like that.
> If a user cares about the usability and effectiveness of the bug
> reporting process, more detail to back up the complaint would be
> welcome.
>
> .
>
«more details» — that's exactly a good point for a good bug reporting 
system (or similar one).
But before that, in the first place, there should be: «less details».

*Problem*

The purpose of a bug reporting system is to gather from end users and 
nodes all relevant information on issues with the real product behaviour 
to be aware of current situation (what will you do with the information 
then — is another question).
It's better if the process is completely automated (invisible for 
users). If it is not, it should be as simple for user as possible, so as 
many involved users as possible could complete it.

The problem with the Debian bug reporting process is that it is not so 
simple for ordinary user. And if you do it first time or rarely you 
should first investigate how to do it, manually (and unnecessarily) 
gather bits of information from different sources to finish the quest 
and just to send report. It involves a good deal of searching, reading, 
studying and tweaking settings, even if it is simplest case. For 
ordinary user it seems very annoying and frustrating. And even if the 
user's willing to report to help developers, he/she probably gives up 
and remains silent. And in result the information in the bug reporting 
system reflects only the part of the real picture: only the reports from 
users who were skilled or stubborn enough to break through the reporting 
process (and it is skewed bit of picture too, because the machines of 
the skilled users maintained better and differently than machines of 
ordinary/average users).

*Example (case)*

I've got some critical issue with kernel updates which prevented me from 
starting my system.
So the only options I had to work through other PC or to start from LiveCD.

First of all, what should I do to report the issue? I've searched and 
found the mentioned above page https://www.debian.org/Bugs/Reporting 
with instructions.
I was even not sure if I should address my report to the list. And I 
first asked here at debian-user. The participants here suggested that I 
probably should report bug.

I've returned to the web-page. And had to plough through the wall of 
text on the page and its links, to understand what's significant here 
and what's not, and what exactly should I do. I couldn't use the 
«strongly recommended» reportbug program in the situation.

And even if I could, there was no difference. Using hints from 
net-search I've played with boot-up parameters and somehow managed to 
start system (with some constraints). I've started the recommended 
reportbug and it informed me that:

/«Please install the python-vte package to use the GTK+ (known as 'gtk2' 
in reportbug) interface.
Falling back to 'text' interface.

*** Unable to initialize gtk2 interface. Falling back to text interface.»/

It is how the app works out of the box on Debian 7.9.

OK, I'm fine with text interface too. It asked me a row of common 
questions, showed me some mail template in some unfamiliar editor 
(without any hint what to do with the result: to save it somehow or just 
to quit) and failed because (I guess) I have no properly configured mail 
agent on my localhost and my provider is blocking standard SMTP ports 
for some evil reasons (though it was successfully connected to the 
server to provide some similarity choices from the recent bug reports).

So I had to read 'man reportbug' to start it again and to get the mail 
template (with pretty common information — Debian version, kernel 
version, locales, …), to place it in usual mail agent, to fill it 
according instructions from the web-page mentioned before and to send it 
manually via email.

It cost me a lot of time, and I just wanted to leave info about issue. 
And I even don't know yet if it's worth it, if somebody has seen the 
report. Because there is no request for additional information, no 
«Hmm…» response, nothing.

*How it should be (in a perfect beautiful world)*

For user there should be just task of reporting issue. The task is and 
should be simple.

User shouldn't do other tasks — like install and configure software 
(sendmail or something), investigate about SMTP servers and ports, study 
manuals for some apps and unnecessary and poorly structured 
instructions, etc. — just to send a message.

User shouldn't do anything what can do robot.

As it could look in my view. Bug tracking system is a web-service with 
such reporting interfaces as application (~thick client), web-page, mail.

/Web-page/

Web-page is most convenient and most reliable way to report for user. On 
the mentioned above web page instead of wall of text there is placed a 
huge red button «report a bug» and few links below to pages with short 
descriptions of alternative ways (app, mail) and «more details» in those.

There is a standard form to fill. User is asked to fill just needed 
fields, and fills only those ones that he can, bug reporting system 
provides hints and examples straight in the form (or through «more 
details»). Selections from drop-down list are presented whenever possible.

The process of reporting can be partitioned in steps: a) common 
information (what reportbug collects from user now, plus contact 
information); b) description according to template; c) system specific 
technical information («run such command, copy results here»). When 
every step is finished, provided data is recorded in database. Even if 
the process is not fully completed and there is no sufficient 
information to solve the problem, there is still information for 
analysis on types of bugs, their intensity, etc. In some cases user can 
be contacted through provided contact information and asked to give more 
details.

/Mail/

Web-page with instructions for mail reporting also, instead of wall of 
text, contains just few lines of instructions («fill the form, copy 
resulted template, finish the blanks when ready, and send report on 
stated address») and form (as described above).

/Application/

Bug report application in the system should be fully functional from the 
box, with all necessary components installed, with all proper settings 
done by default. User should know where to find it without searching in 
the Internet and asking in mailing lists (in «Applications > System» or 
«Applications > Standard» menues for example). And CLI version, of course.

The program fills the report which user can later elaborate and change 
through the web-interface (link provided).

-

That is a large stroke vision of what most users can call user-friendly, 
in my view. I'm aware that there are many technical tasks to solve and 
some pretty serious work should be done to design and realize it (if any 
existing solution doesn't satisfy the needs, which I doubt). But the 
current Debian bug reporting system's usability looks like 20 years old.


Sorry for too bloated message.

Piyavkin

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#159665

On Fri 23 Oct 2015 at 00:03:02 +0300, Piyavkin wrote:

> On 22.10.2015 17:03, Brian wrote:
> >On Thu 22 Oct 2015 at 16:15:27 +0300, Piyavkin wrote:
> >
> >>I agree with the topic starter: the Debian's bug reporting process is
> >>horrible and not userfriendly from user's viewpoint. If an organization
> >>cares about usability and effectiveness of bug reporting process, it
> >>shouldn't be like that.
> >
> >If a user cares about the usability and effectiveness of the bug
> >reporting process, more detail to back up the complaint would be
> >welcome.
> >

[...]

> As it could look in my view. Bug tracking system is a web-service with such
> reporting interfaces as application (~thick client), web-page, mail.
> 
> /Web-page/
> 
> Web-page is most convenient and most reliable way to report for user. On the
> mentioned above web page instead of wall of text there is placed a huge red
> button «report a bug» and few links below to pages with short descriptions
> of alternative ways (app, mail) and «more details» in those.
> 
> There is a standard form to fill. User is asked to fill just needed fields,
> and fills only those ones that he can, bug reporting system provides hints
> and examples straight in the form (or through «more details»). Selections
> from drop-down list are presented whenever possible.
> 
> The process of reporting can be partitioned in steps: a) common information
> (what reportbug collects from user now, plus contact information); b)
> description according to template; c) system specific technical information
> («run such command, copy results here»). When every step is finished,
> provided data is recorded in database. Even if the process is not fully
> completed and there is no sufficient information to solve the problem, there
> is still information for analysis on types of bugs, their intensity, etc. In
> some cases user can be contacted through provided contact information and
> asked to give more details.

This sounds suspiciously like a Bugzilla type process. The chances of
Debian going that route are vanishingly small. Also see bug #277744:

  https://bugs.debian.org/cgi-bin/bugreport.cgi?bug=277744

The reason for the 'wontfix' is at

  https://lists.debian.org/debian-devel/2007/03/msg00381.html

   Any such frontend must not be worse than reportbug at actually
   gathering information and providing real contact information for the
   submitter. I personally don't think one for submission will ever be as
   useful as reportbug, which is why I've never worked on it myself, and
   why I've marked #277744 wontfix.

The thread with msg00381 starts at

  https://lists.debian.org/debian-devel/2007/03/msg00362.html

It is worth a read to get some feeling for the issues involved. As far
as I can determine the project was not completed, which might be an
indication of the complexity in realising it or a lack of consensus on
whether a web frontend for reporting bugs to the BTS is needed.

[...]

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#159676

On 23.10.2015 14:00, Brian wrote:
> On Fri 23 Oct 2015 at 00:03:02 +0300, Piyavkin wrote:
>
>> On 22.10.2015 17:03, Brian wrote:
>>> On Thu 22 Oct 2015 at 16:15:27 +0300, Piyavkin wrote:
>>>
>>>> I agree with the topic starter: the Debian's bug reporting process is
>>>> horrible and not userfriendly from user's viewpoint. If an organization
>>>> cares about usability and effectiveness of bug reporting process, it
>>>> shouldn't be like that.
>>> If a user cares about the usability and effectiveness of the bug
>>> reporting process, more detail to back up the complaint would be
>>> welcome.
>>>
> [...]
>
>> As it could look in my view. Bug tracking system is a web-service with such
>> reporting interfaces as application (~thick client), web-page, mail.
>>
>> /Web-page/
>>
>> Web-page is most convenient and most reliable way to report for user. On the
>> mentioned above web page instead of wall of text there is placed a huge red
>> button «report a bug» and few links below to pages with short descriptions
>> of alternative ways (app, mail) and «more details» in those.
>>
>> There is a standard form to fill. User is asked to fill just needed fields,
>> and fills only those ones that he can, bug reporting system provides hints
>> and examples straight in the form (or through «more details»). Selections
>> from drop-down list are presented whenever possible.
>>
>> The process of reporting can be partitioned in steps: a) common information
>> (what reportbug collects from user now, plus contact information); b)
>> description according to template; c) system specific technical information
>> («run such command, copy results here»). When every step is finished,
>> provided data is recorded in database. Even if the process is not fully
>> completed and there is no sufficient information to solve the problem, there
>> is still information for analysis on types of bugs, their intensity, etc. In
>> some cases user can be contacted through provided contact information and
>> asked to give more details.
> This sounds suspiciously like a Bugzilla type process.

In the part of web-interface: kind of. Why not?

> The chances of
> Debian going that route are vanishingly small. Also see bug #277744:
>
>    https://bugs.debian.org/cgi-bin/bugreport.cgi?bug=277744
>
> The reason for the 'wontfix' is at
>
>    https://lists.debian.org/debian-devel/2007/03/msg00381.html
>
>     Any such frontend must not be worse than reportbug at actually
>     gathering information and providing real contact information for the
>     submitter. I personally don't think one for submission will ever be as
>     useful as reportbug, which is why I've never worked on it myself, and
>     why I've marked #277744 wontfix.
>
> The thread with msg00381 starts at
>
>    https://lists.debian.org/debian-devel/2007/03/msg00362.html
>
> It is worth a read to get some feeling for the issues involved. As far
> as I can determine the project was not completed, which might be an
> indication of the complexity in realising it or a lack of consensus on
> whether a web frontend for reporting bugs to the BTS is needed.
>
> [...]

Thanks for the info. I've read the thread, and mentioned bugs.

March 2007… Well, I'm glad that the topic has been already rised by a 
specialist in usability (~10 years ago), many good points added in 
discussion by others too. I support the initiative from user's 
viewpoint. I see no sound arguments against that either (just can guess 
about motives).

Actually the point is wider then just web-interface. It's about 
usability on the user's side. I have nothing against reportbug kind apps 
as itself. And why web-interface should compete with reportbug app, I 
wonder, if it already coexists with mail-channel (manually sent mail 
reports) and web-page based access to the base (I suppose with some 
elaborated CMS functionality).

Anyway, I see that developers are aware about the need. It is good. And 
I'm hardly able to do something more on that beyond just wistfully 
expressing my personal opinion.

Thanks again.

Piyavkin

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#159625

Normally I would put a backslash character in front of that apostrophe 
since it's a special character to bash at least and I suspect several 
other shell envioonments.  Perhaps try O\'Dell by way of an example.  I 
suspect mint hasn't been modified at all and that you haven't interacted 
so far with the shell environment in mint which may be why you haven't 
found this error in that distro yet.

On Thu, 22 Oct 2015, Adrian O'Dell wrote:

> Date: Thu, 22 Oct 2015 02:15:10
> From: Adrian O'Dell <crimsonmane@gmail.com>
> To: debian-user@lists.debian.org
> Subject: Reporting Bug
> Resent-Date: Thu, 22 Oct 2015 06:33:12 +0000 (UTC)
> Resent-From: debian-user@lists.debian.org
> 
> There appears to be a bug which has Plagued me for years. Oddly I don't have 
> the bug in Linux Mint. Did they edit this part of the installer?
>
> My name contains an apostrophe, which causes the Debian installer to not 
> create my user account. Long time ago when I tried to seek help via IRC was 
> told I must have done something wrong. Two days ago I confirmed through 
> multiple installs that the apostrophe is the culprit.
>
> This is the only attempt I will make at filing a bug report. Anyone more 
> familiar with filing a bug report, it would be greatly appreciated if you 
> would make sure it gets filed properly so it may be resolved. 
> https://www.debian.org/Bugs/Reporting is an ugly wall of text which 
> immediately discouraged me from wanting to file a bug report anymore.
>
> Thanks.
>
>

-- 

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#159650

I'm well versed in bash. It just never occurred to me to escape the 
apostrophe in the real name field since it is supposed to be a string 
variable.

Mint treats my input correctly, creating my user account as it should. 
Debian does not.

I'll try escaping the apostrophe one of these days, but that's hardly 
the issue. The issue is the installer should sanitize user input.

Thanks for the reply. Did you by chance create a bug report for this?


On 10/22/2015 02:16 AM, Jude DaShiell wrote:
> Normally I would put a backslash character in front of that apostrophe 
> since it's a special character to bash at least and I suspect several 
> other shell envioonments.  Perhaps try O\'Dell by way of an example.  
> I suspect mint hasn't been modified at all and that you haven't 
> interacted so far with the shell environment in mint which may be why 
> you haven't found this error in that distro yet.
>
> On Thu, 22 Oct 2015, Adrian O'Dell wrote:
>
>> Date: Thu, 22 Oct 2015 02:15:10
>> From: Adrian O'Dell <crimsonmane@gmail.com>
>> To: debian-user@lists.debian.org
>> Subject: Reporting Bug
>> Resent-Date: Thu, 22 Oct 2015 06:33:12 +0000 (UTC)
>> Resent-From: debian-user@lists.debian.org
>>
>> There appears to be a bug which has Plagued me for years. Oddly I 
>> don't have the bug in Linux Mint. Did they edit this part of the 
>> installer?
>>
>> My name contains an apostrophe, which causes the Debian installer to 
>> not create my user account. Long time ago when I tried to seek help 
>> via IRC was told I must have done something wrong. Two days ago I 
>> confirmed through multiple installs that the apostrophe is the culprit.
>>
>> This is the only attempt I will make at filing a bug report. Anyone 
>> more familiar with filing a bug report, it would be greatly 
>> appreciated if you would make sure it gets filed properly so it may 
>> be resolved. https://www.debian.org/Bugs/Reporting is an ugly wall of 
>> text which immediately discouraged me from wanting to file a bug 
>> report anymore.
>>
>> Thanks.
>>
>>
>

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#159640

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On Thu, 2015-10-22 at 01:15 -0500, Adrian O'Dell wrote:
> There appears to be a bug which has Plagued me for years. Oddly I
> don't 
> have the bug in Linux Mint. Did they edit this part of the installer?
> 
> My name contains an apostrophe, which causes the Debian installer to
> not 
> create my user account. Long time ago when I tried to seek help via
> IRC 
> was told I must have done something wrong. Two days ago I confirmed 
> through multiple installs that the apostrophe is the culprit.
> 
> This is the only attempt I will make at filing a bug report. Anyone
> more 
> familiar with filing a bug report, it would be greatly appreciated if
> you would make sure it gets filed properly so it may be resolved. 
> https://www.debian.org/Bugs/Reporting is an ugly wall of text which 
> immediately discouraged me from wanting to file a bug report anymore.

You can pretty much stop right after the first sentence and just use
reportbug. 

The one gotcha is that reportbug needs either a working mail server
configuration or an SMTP host. In your case you could use GMail:
https://wiki.debian.org/reportbug#Using_GMail.27s_SMTP_Server

Figuring out which package to file the bug against is another problem,
but I'm sure the list can help out there too. 

-- 
Cheers,
Sven Arvidsson
http://www.whiz.se
PGP Key ID 6FAB5CD5

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#159647

On Thu 22 Oct 2015 at 16:19:49 +0200, Sven Arvidsson wrote:

> On Thu, 2015-10-22 at 01:15 -0500, Adrian O'Dell wrote:
> > There appears to be a bug which has Plagued me for years. Oddly I
> > don't have the bug in Linux Mint. Did they edit this part of the
> > installer?
> > 
> > My name contains an apostrophe, which causes the Debian installer to
> > not create my user account. Long time ago when I tried to seek help
> > via IRC was told I must have done something wrong. Two days ago I
> > confirmed through multiple installs that the apostrophe is the
> > culprit.
> > 
> > This is the only attempt I will make at filing a bug report. Anyone
> > more familiar with filing a bug report, it would be greatly
> > appreciated if you would make sure it gets filed properly so it may
> > be resolved.  https://www.debian.org/Bugs/Reporting is an ugly wall
> > of text which immediately discouraged me from wanting to file a bug
> > report anymore.
> 
> You can pretty much stop right after the first sentence and just use
> reportbug. 

Strongly recommended.
 
> The one gotcha is that reportbug needs either a working mail server
> configuration or an SMTP host. In your case you could use GMail:
> https://wiki.debian.org/reportbug#Using_GMail.27s_SMTP_Server

There is no need to use GMail, a mailserver on the machine or an SMTP
host. The novice operating mode of 'reportbug' has in its prompts:

   Do you have a "mail transport agent" (MTA) like Exim,
   Postfix or SSMTP configured on this computer to send
   mail to the Internet? [y|N|q|?]? n

   Please enter the name of your SMTP host. Usually it's
   called something like "mail.example.org" or "smtp.example.org".
   If you need to use a different port than default, use the
   <host>:<port> alternative format.

   Just press ENTER if you don't have one or don't know, and so
   a Debian SMTP host will be used.

~/.reportbugrc will have 'smtp reportbug.debian.org' in the file if
ENTER is pressed.

Not exactly a gotcha.

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#159648

[Multipart message — attachments visible in raw view] — view raw

On Thu, 2015-10-22 at 18:53 +0100, Brian wrote:
> There is no need to use GMail, a mailserver on the machine or an SMTP
> host. The novice operating mode of 'reportbug' has in its prompts:
> 
>    Do you have a "mail transport agent" (MTA) like Exim,
>    Postfix or SSMTP configured on this computer to send
>    mail to the Internet? [y|N|q|?]? n
> 
>    Please enter the name of your SMTP host. Usually it's
>    called something like "mail.example.org" or "smtp.example.org".
>    If you need to use a different port than default, use the
>    <host>:<port> alternative format.
> 
>    Just press ENTER if you don't have one or don't know, and so
>    a Debian SMTP host will be used.
> 
> ~/.reportbugrc will have 'smtp reportbug.debian.org' in the file if
> ENTER is pressed.
> 
> Not exactly a gotcha.

Wow, did not know that, very handy!

-- 
Cheers,
Sven Arvidsson
http://www.whiz.se
PGP Key ID 6FAB5CD5

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