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Printjob produces FW error on HP CP1525nw

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  Printjob produces FW error on HP CP1525nw Rainer Dorsch <ml@bokomoko.de> - 2021-12-11 20:40 +0100
    Re: Printjob produces FW error on HP CP1525nw Rainer Dorsch <ml@bokomoko.de> - 2021-12-12 11:10 +0100
      Re: Printjob produces FW error on HP CP1525nw Brian <ad44@cityscape.co.uk> - 2021-12-12 12:50 +0100
        Re: Printjob produces FW error on HP CP1525nw Rainer Dorsch <ml@bokomoko.de> - 2021-12-12 21:10 +0100
          Re: Printjob produces FW error on HP CP1525nw Brian <ad44@cityscape.co.uk> - 2021-12-13 00:50 +0100
      Re: Printjob produces FW error on HP CP1525nw "Alexander V. Makartsev" <avbetev@gmail.com> - 2021-12-12 13:10 +0100
        Re: Printjob produces FW error on HP CP1525nw Rainer Dorsch <ml@bokomoko.de> - 2021-12-12 21:10 +0100
    Re: Printjob produces FW error on HP CP1525nw Curt <curty@free.fr> - 2021-12-13 14:10 +0100
      Re: Printjob produces FW error on HP CP1525nw Rainer Dorsch <ml@bokomoko.de> - 2021-12-13 23:10 +0100
        Re: Printjob produces FW error on HP CP1525nw Curt <curty@free.fr> - 2021-12-14 14:40 +0100
          Re: Printjob produces FW error on HP CP1525nw Rainer Dorsch <ml@bokomoko.de> - 2021-12-14 22:30 +0100

#242973 — Printjob produces FW error on HP CP1525nw

Hi,

I have sometimes a document causing an error 79 on my HP CP1525nw. According 
to the user manual that means

The product has experienced an internal firmware error.

I am printing using cups and IPP, printers.conf contains:

DeviceURI tea4cups:/http://hpljwlan:631/ipp/

An example document which causes this problem is

http://bokomoko.de/~rd/2021_7-9_11_Runde-ins-Dreieckige_Vorlage.pdf

If I import the document in gimp and print it in gimp it certainly prints 
without any issue.

I am wondering if cups comes with an option to "help" the printer by rewriting 
the document to a "safe" format before sending it to the printer.

Any hint or advice is welcome.

Many thanks
Rainer

-- 
Rainer Dorsch
http://bokomoko.de/

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#243001

Hi,

I changed the model for printer from

postscript-hp:3/ppd/hplip/HP/hp-laserjet_cp1520_series-ps.ppd

to

hplip:0/ppd/hplip/HP/hp-color_laserjet_cp1518ni-pcl3.ppd

which made the document printing which caused the internal firmware error in 
the printer before. Both seem to be just close to CP1525nw, but no full match.

I will observe if it has side effects in future.

What I do not  understand yet:

hplip has a huge list of supported printers:

https://developers.hp.com/hp-linux-imaging-and-printing/supported_devices/
index

"HP LaserJet Professional cp1525nw" is even twice in there and it says it is 
fully supported since hplip 3.11.3

I have 3.18.12+dfsg0-2 on my buster cups server, but 

# lpinfo -m |grep 1525

produces no output.

How do I find out for my printer which is the correct cups printer model?

Thanks
Rainer

Am Samstag, 11. Dezember 2021, 20:12:43 CET schrieb Rainer Dorsch:
> Hi,
> 
> I have sometimes a document causing an error 79 on my HP CP1525nw. According
> to the user manual that means
> 
> The product has experienced an internal firmware error.
> 
> I am printing using cups and IPP, printers.conf contains:
> 
> DeviceURI tea4cups:/http://hpljwlan:631/ipp/
> 
> An example document which causes this problem is
> 
> http://bokomoko.de/~rd/2021_7-9_11_Runde-ins-Dreieckige_Vorlage.pdf
> 
> If I import the document in gimp and print it in gimp it certainly prints
> without any issue.
> 
> I am wondering if cups comes with an option to "help" the printer by
> rewriting the document to a "safe" format before sending it to the printer.
> 
> Any hint or advice is welcome.
> 
> Many thanks
> Rainer


-- 
Rainer Dorsch
http://bokomoko.de/

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#243005

On Sun 12 Dec 2021 at 11:03:27 +0100, Rainer Dorsch wrote:

> Hi,
> 
> I changed the model for printer from
> 
> postscript-hp:3/ppd/hplip/HP/hp-laserjet_cp1520_series-ps.ppd
> 
> to
> 
> hplip:0/ppd/hplip/HP/hp-color_laserjet_cp1518ni-pcl3.ppd

According to HP the cp1520 series has an AirPrint facility:

  https://support.hp.com/us-en/document/ish_2843711-2427128-16

This means you should be able to use the everywhere model with a network
connection. Give

  avahi-browse -rt _ipp._tcp

avahi-browse is in the avahi-utils package.

-- 
Brian.

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#243028

Am Sonntag, 12. Dezember 2021, 12:47:00 CET schrieb Brian:
> On Sun 12 Dec 2021 at 11:03:27 +0100, Rainer Dorsch wrote:
> > Hi,
> > 
> > I changed the model for printer from
> > 
> > postscript-hp:3/ppd/hplip/HP/hp-laserjet_cp1520_series-ps.ppd
> > 
> > to
> > 
> > hplip:0/ppd/hplip/HP/hp-color_laserjet_cp1518ni-pcl3.ppd
> 
> According to HP the cp1520 series has an AirPrint facility:
> 
>   https://support.hp.com/us-en/document/ish_2843711-2427128-16
> 
> This means you should be able to use the everywhere model with a network
> connection. Give
> 
>   avahi-browse -rt _ipp._tcp
> 
> avahi-browse is in the avahi-utils package.

I tried the everywhere model by creating a printer queue 

root@home:~# lpadmin -p HP-everywhere -E -v ipp://hpljwlan/ipp/print -m 
everywhere

But the result is the same, an internal firmware error in the printer.

So far only the pcl3 ppd hp-color_laserjet_cp1518ni-pcl3.ppd did not run into 
the issue.

Rainer


-- 
Rainer Dorsch
http://bokomoko.de/

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#243036

On Sun 12 Dec 2021 at 21:04:51 +0100, Rainer Dorsch wrote:

> Am Sonntag, 12. Dezember 2021, 12:47:00 CET schrieb Brian:
> > On Sun 12 Dec 2021 at 11:03:27 +0100, Rainer Dorsch wrote:
> > > Hi,
> > > 
> > > I changed the model for printer from
> > > 
> > > postscript-hp:3/ppd/hplip/HP/hp-laserjet_cp1520_series-ps.ppd
> > > 
> > > to
> > > 
> > > hplip:0/ppd/hplip/HP/hp-color_laserjet_cp1518ni-pcl3.ppd
> > 
> > According to HP the cp1520 series has an AirPrint facility:
> > 
> >   https://support.hp.com/us-en/document/ish_2843711-2427128-16
> > 
> > This means you should be able to use the everywhere model with a network
> > connection. Give
> > 
> >   avahi-browse -rt _ipp._tcp
> > 
> > avahi-browse is in the avahi-utils package.
> 
> I tried the everywhere model by creating a printer queue 
> 
> root@home:~# lpadmin -p HP-everywhere -E -v ipp://hpljwlan/ipp/print -m 
> everywhere
> 
> But the result is the same, an internal firmware error in the printer.

The information I requested and which you have withheld? Is it a secrtet?
 
> So far only the pcl3 ppd hp-color_laserjet_cp1518ni-pcl3.ppd did not run into 
> the issue.

OK.

-- 
Brian.

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#243007

[Multipart message — attachments visible in raw view] — view raw

On 12.12.2021 15:03, Rainer Dorsch wrote:
> Hi,
>
> I changed the model for printer from
>
> postscript-hp:3/ppd/hplip/HP/hp-laserjet_cp1520_series-ps.ppd
>
> to
>
> hplip:0/ppd/hplip/HP/hp-color_laserjet_cp1518ni-pcl3.ppd
>
> which made the document printing which caused the internal firmware error in
> the printer before. Both seem to be just close to CP1525nw, but no full match.
>
> I will observe if it has side effects in future.
>
> What I do not  understand yet:
>
> hplip has a huge list of supported printers:
>
> https://developers.hp.com/hp-linux-imaging-and-printing/supported_devices/
> index
>
> "HP LaserJet Professional cp1525nw" is even twice in there and it says it is
> fully supported since hplip 3.11.3
>
> I have 3.18.12+dfsg0-2 on my buster cups server, but
>
> # lpinfo -m |grep 1525
>
> produces no output.
>
> How do I find out for my printer which is the correct cups printer model?
"hp-laserjet_cp1520_series-ps.ppd" looks just right to me.

Did you compared current firmware version of your printer with the 
available firmware update on HP support site?
https://support.hp.com/us-en/drivers/selfservice/hp-laserjet-pro-cp1525-color-printer-series/4052975/model/4052979

In general it's a good idea to keep firmware up-to-date and it might fix 
your issue.
The only difficulty you might face is the firmware update is available 
for Windows OS only.
If you don't have any Windows PCs you can create KVM/QEMU virtual 
machine, install evaluation version of Windows 10 on it and redirect 
printer to VM by using USB Host Device function.
I've updated firmware of another make\model printer using this method 
without any issues.

-- 
With kindest regards, Alexander.

⢀⣴⠾⠻⢶⣦⠀
⣾⠁⢠⠒⠀⣿⡁ Debian - The universal operating system
⢿⡄⠘⠷⠚⠋⠀ https://www.debian.org
⠈⠳⣄⠀⠀⠀⠀

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#243029

Am Sonntag, 12. Dezember 2021, 13:03:12 CET schrieb Alexander V. Makartsev:
> On 12.12.2021 15:03, Rainer Dorsch wrote:
> > Hi,
> > 
> > I changed the model for printer from
> > 
> > postscript-hp:3/ppd/hplip/HP/hp-laserjet_cp1520_series-ps.ppd
> > 
> > to
> > 
> > hplip:0/ppd/hplip/HP/hp-color_laserjet_cp1518ni-pcl3.ppd
> > 
> > which made the document printing which caused the internal firmware error
> > in the printer before. Both seem to be just close to CP1525nw, but no
> > full match.
> > 
> > I will observe if it has side effects in future.
> > 
> > What I do not  understand yet:
> > 
> > hplip has a huge list of supported printers:
> > 
> > https://developers.hp.com/hp-linux-imaging-and-printing/supported_devices/
> > index
> > 
> > "HP LaserJet Professional cp1525nw" is even twice in there and it says it
> > is fully supported since hplip 3.11.3
> > 
> > I have 3.18.12+dfsg0-2 on my buster cups server, but
> > 
> > # lpinfo -m |grep 1525
> > 
> > produces no output.
> > 
> > How do I find out for my printer which is the correct cups printer model?
> 
> "hp-laserjet_cp1520_series-ps.ppd" looks just right to me.
> 
> Did you compared current firmware version of your printer with the
> available firmware update on HP support site?
> https://support.hp.com/us-en/drivers/selfservice/hp-laserjet-pro-cp1525-colo
> r-printer-series/4052975/model/4052979
> 
> In general it's a good idea to keep firmware up-to-date and it might fix
> your issue.
> The only difficulty you might face is the firmware update is available
> for Windows OS only.
> If you don't have any Windows PCs you can create KVM/QEMU virtual
> machine, install evaluation version of Windows 10 on it and redirect
> printer to VM by using USB Host Device function.
> I've updated firmware of another make\model printer using this method
> without any issues.

Thanks for your reply.

The firmware is quite old 20140616, but that is also the current version on the 
HP site, you reference.

hp-laserjet_cp1520_series-ps.ppd at least seems to cause the internal firmware 
error :-/

Rainer

-- 
Rainer Dorsch
http://bokomoko.de/

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#243058

On 2021-12-11, Rainer Dorsch <ml@bokomoko.de> wrote:
> Hi,
>
> I have sometimes a document causing an error 79 on my HP CP1525nw. According 
> to the user manual that means

> The product has experienced an internal firmware error.

Not according to the manual I'm reading, which tells us error 79 means
"an incompatible DIMM is installed." You must mean error 49, I guess.

For that error, the remedy is

 Turn the product off, wait at least 30 seconds, and then turn the
 product on and wait for it to initialize.
 If you are using a surge protector, remove it. Plug the product
 directly into the wall socket. Turn the product power on.


> I am printing using cups and IPP, printers.conf contains:
>
> DeviceURI tea4cups:/http://hpljwlan:631/ipp/
>
> An example document which causes this problem is
>
> http://bokomoko.de/~rd/2021_7-9_11_Runde-ins-Dreieckige_Vorlage.pdf
>
> If I import the document in gimp and print it in gimp it certainly prints 
> without any issue.
>
> I am wondering if cups comes with an option to "help" the printer by rewriting 
> the document to a "safe" format before sending it to the printer.
>
> Any hint or advice is welcome.
>
> Many thanks
> Rainer
>


-- 

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#243076

Am Montag, 13. Dezember 2021, 14:07:58 CET schrieb Curt:
> On 2021-12-11, Rainer Dorsch <ml@bokomoko.de> wrote:
> > Hi,
> > 
> > I have sometimes a document causing an error 79 on my HP CP1525nw.
> > According to the user manual that means
> > 
> > The product has experienced an internal firmware error.
> 
> Not according to the manual I'm reading, which tells us error 79 means
> "an incompatible DIMM is installed." You must mean error 49, I guess.
> 
> For that error, the remedy is
> 
>  Turn the product off, wait at least 30 seconds, and then turn the
>  product on and wait for it to initialize.
>  If you are using a surge protector, remove it. Plug the product
>  directly into the wall socket. Turn the product power on.
> 

Hmm..after rereading the user manual, error 79 show up two times, i.e. the 
Number+Text seems to be relevant:

79 Error
Turn off then on

The product has experienced an
internal firmware error.

Turn the product power off, wait
at least 30 seconds, and then turn
the product power on and wait for
it to initialize.
If you are using a surge protector,
remove it. Plug the product
directly into the wall socket. Turn
the product power on.
If the message persists, contact
HP support.

AND

79 Service error

(and the rest is identical to what you quote)


I see the firste one, 79 Error not 79 Service error

Here is the user guide I downloaded:

http://bokomoko.de/~rd/UserGuide_c01945700.pdf

Rainer


-- 
Rainer Dorsch
http://bokomoko.de/

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#243101

On 2021-12-13, Rainer Dorsch <ml@bokomoko.de> wrote:


> Hmm..after rereading the user manual, error 79 show up two times, i.e. the 
> Number+Text seems to be relevant:
>
> 79 Error
> Turn off then on
>
> The product has experienced an
> internal firmware error.
>
> Turn the product power off, wait
> at least 30 seconds, and then turn
> the product power on and wait for
> it to initialize.
> If you are using a surge protector,
> remove it. Plug the product
> directly into the wall socket. Turn
> the product power on.
> If the message persists, contact
> HP support.
>
> AND
>
> 79 Service error
>
> (and the rest is identical to what you quote)
>
>
> I see the firste one, 79 Error not 79 Service error
>
> Here is the user guide I downloaded:
>
> http://bokomoko.de/~rd/UserGuide_c01945700.pdf
>
> Rainer
>
>

https://support.hp.com/sk-en/document/c02184434

Oops, you're right, there're two errors numbered 79, a service error as
well as a plain old "error" error with no service. Why anyone would go
to the trouble of numbering errors only to give two discrete errors the
selfsame number might be a subject of reflection.  Maybe they ran out of
numbers. Is that possible in a human lifetime?  Of course, the errors
where the corresponding numbers have a decimal point followed by maybe
not exactly an arbitrary number of Xs (50.X, 54.XX) are equally
confounding.  Maybe the Xs are placeholders for decimal parts like
"50.6" or "54.15," indicating errors too arcane for the hoi polloi and
truly understood uniquely by the top-level techs.

Anyway, all this merely serves to confirm my feeling that I don't really
understand anything (or at least to understand any number of even
trivial things requires a study and attention I'm unwilling to provide).

Good luck.

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#243120

Am Dienstag, 14. Dezember 2021, 14:33:50 CET schrieb Curt:
> https://support.hp.com/sk-en/document/c02184434
> 
> Oops, you're right, there're two errors numbered 79, a service error as
> well as a plain old "error" error with no service. Why anyone would go
> to the trouble of numbering errors only to give two discrete errors the
> selfsame number might be a subject of reflection.  Maybe they ran out of
> numbers. Is that possible in a human lifetime?  Of course, the errors
> where the corresponding numbers have a decimal point followed by maybe
> not exactly an arbitrary number of Xs (50.X, 54.XX) are equally
> confounding.  Maybe the Xs are placeholders for decimal parts like
> "50.6" or "54.15," indicating errors too arcane for the hoi polloi and
> truly understood uniquely by the top-level techs.
> 
> Anyway, all this merely serves to confirm my feeling that I don't really
> understand anything (or at least to understand any number of even
> trivial things requires a study and attention I'm unwilling to provide).

Let's see how well my workaround works. It's good that it is documented here, 
I am sure I am not the only one running into this problem. I assume in the 
best case it is a ghostscript bug, which produces invalid postscript, which 
just affects (the version in) Debian.

Thanks for looking into this obscure issue
Rainer

-- 
Rainer Dorsch
http://bokomoko.de/

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