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Groups > linux.debian.user > #241048 > unrolled thread

Trackpad freezing in Bullseye on HP Laptop w/Celeron N4020 CPU

Started byJohn Kerr Anderson <riokerr@gmail.com>
First post2021-10-09 16:00 +0200
Last post2021-10-10 06:00 +0200
Articles 4 — 3 participants

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Contents

  Trackpad freezing in Bullseye on HP Laptop w/Celeron N4020 CPU John Kerr Anderson <riokerr@gmail.com> - 2021-10-09 16:00 +0200
    Re: Trackpad freezing in Bullseye on HP Laptop w/Celeron N4020 CPU Keith Bainbridge <keithrbaugroups@gmail.com> - 2021-10-10 01:50 +0200
    Re: Trackpad freezing in Bullseye on HP Laptop w/Celeron N4020 CPU yixuan lin <linyixuan2019@icloud.com> - 2021-10-10 02:10 +0200
      Re: Trackpad freezing in Bullseye on HP Laptop w/Celeron N4020 CPU John Kerr Anderson <riokerr@gmail.com> - 2021-10-10 06:00 +0200

#241048 — Trackpad freezing in Bullseye on HP Laptop w/Celeron N4020 CPU

FromJohn Kerr Anderson <riokerr@gmail.com>
Date2021-10-09 16:00 +0200
SubjectTrackpad freezing in Bullseye on HP Laptop w/Celeron N4020 CPU
Message-ID<D6l3j-8fM-1@gated-at.bofh.it>

[Multipart message — attachments visible in raw view] — view raw

Hi Everyone,

I've got an HP laptop that is having a problem of the trackpad freezing
randomly when using the machine.  If I plug an external mouse via USB or I
do a <CTRL + ALT + F1> I can log back in and get the mouse working again.

It's annoying as it happens when you are working and is completely random
when it does this.

One message that comes up in the logs is :

i8042: PNP: PS/2 appears to have AUX port disabled, if this is incorrect
please boot with i8042.nopnp

cat /proc/bus/input/devices | grep -i touchpad
N: Name="SYNA3296:00 06CB:CD50 Touchpad"

Any suggestions on how I could get the mouse to not freeze randomly?

Thanks in advance,

John

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#241060

FromKeith Bainbridge <keithrbaugroups@gmail.com>
Date2021-10-10 01:50 +0200
Message-ID<D6ugh-5jo-1@gated-at.bofh.it>
In reply to#241048
On 10/10/21 00:49, John Kerr Anderson wrote:
> Hi Everyone,
> 
> I've got an HP laptop that is having a problem of the trackpad freezing 
> randomly when using the machine.  If I plug an external mouse via USB or 
> I do a <CTRL + ALT + F1> I can log back in and get the mouse working again.
> 
> It's annoying as it happens when you are working and is completely 
> random when it does this.
> 
> One message that comes up in the logs is :
> 
> i8042: PNP: PS/2 appears to have AUX port disabled, if this is incorrect 
> please boot with i8042.nopnp
> 
> cat /proc/bus/input/devices | grep -i touchpad
> N: Name="SYNA3296:00 06CB:CD50 Touchpad"
> 
> Any suggestions on how I could get the mouse to not freeze randomly?
> 
> Thanks in advance,
> 
> John

Good mrning

Have you activated the facility that the trackpad is disabled while typing?
-- 
All the best

Keith Bainbridge

keithrbaugroups@gmail.com

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#241061

Fromyixuan lin <linyixuan2019@icloud.com>
Date2021-10-10 02:10 +0200
Message-ID<D6uzD-5F2-1@gated-at.bofh.it>
In reply to#241048

[Multipart message — attachments visible in raw view] — view raw

> 在 2021年10月9日,下午9:49,John Kerr Anderson <riokerr@gmail.com> 写道:
> 
> Hi Everyone,
> 
> I've got an HP laptop that is having a problem of the trackpad freezing randomly when using the machine.  If I plug an external mouse via USB or I do a <CTRL + ALT + F1> I can log back in and get the mouse working again.  
> 
> It's annoying as it happens when you are working and is completely random when it does this.
> 
> One message that comes up in the logs is :
> 
> i8042: PNP: PS/2 appears to have AUX port disabled, if this is incorrect please boot with i8042.nopnp
> 
> cat /proc/bus/input/devices | grep -i touchpad
> N: Name="SYNA3296:00 06CB:CD50 Touchpad"
> 
> Any suggestions on how I could get the mouse to not freeze randomly?
> 
> Thanks in advance,
> 
> John

Try search your model in Debian wiki. Like info for Debian on Lenovo thinkpad T410 can be found at https://wiki.debian.org/InstallingDebianOn/Thinkpad/T410.

Regards
Yixuan

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#241064

FromJohn Kerr Anderson <riokerr@gmail.com>
Date2021-10-10 06:00 +0200
Message-ID<D6yae-7H2-7@gated-at.bofh.it>
In reply to#241061

[Multipart message — attachments visible in raw view] — view raw

Hi guys,

Under tweaks 'disable keyboard while typing is checked.'

I noticed last night that it's a very severe problem as if I try typing a
document the machine locks up and I must press the power button. If I type
in a console screen in textmode I can type without a problem.

Here is the output of :
 xinput
⎡ Virtual core pointer                     id=2 [master pointer  (3)]
⎜   ↳ Virtual core XTEST pointer               id=4 [slave  pointer  (2)]
⎜   ↳ SYNA3296:00 06CB:CD50 Mouse             id=9 [slave  pointer  (2)]
⎜   ↳ SYNA3296:00 06CB:CD50 Touchpad           id=10 [slave  pointer  (2)]
⎣ Virtual core keyboard                   id=3 [master keyboard (2)]
    ↳ Virtual core XTEST keyboard             id=5 [slave  keyboard (3)]
    ↳ Video Bus                               id=6 [slave  keyboard (3)]
    ↳ Power Button                             id=7 [slave  keyboard (3)]
    ↳ HP TrueVision HD Camera: HP Tru         id=8 [slave  keyboard (3)]
    ↳ AT Translated Set 2 keyboard             id=11 [slave  keyboard (3)]
    ↳ HP Wireless hotkeys                     id=12 [slave  keyboard (3)]
    ↳ HP WMI hotkeys                           id=13 [slave  keyboard (3)]

Errors in system log when it totally freezes up:

Oct  9 20:02:07 hp14 kernel: [    2.868513] [Hardware Error]: event
severity: fatal
Oct  9 20:02:07 hp14 kernel: [    2.868515] [Hardware Error]:  Error 0,
type: fatal
Oct  9 20:02:07 hp14 kernel: [    2.868517] [Hardware Error]:
section_type: Firmware Error Record Reference
Oct  9 20:02:07 hp14 kernel: [    2.868517] [Hardware Error]:   Firmware
Error Record Type: SOC Firmware Error Record Type1 (Legacy CrashLog Support)
Oct  9 20:02:07 hp14 kernel: [    2.868518] [Hardware Error]:   Revision: 0
Oct  9 20:02:07 hp14 kernel: [    2.868519] [Hardware Error]:   Record
Identifier: 3000100000000
Oct  9 20:02:07 hp14 kernel: [    2.868523] [Hardware Error]:   00000000:
00030001 00000001 00000608 00000000  ................
Oct  9 20:02:07 hp14 kernel: [    2.868524] [Hardware Error]:   00000010:
00000000 00000000 00000000 00000000  ................
Oct  9 20:02:07 hp14 kernel: [    2.868525] [Hardware Error]:   00000020:
00000000 00000000 00000000 00000000  ................
Oct  9 20:02:07 hp14 kernel: [    2.868527] [Hardware Error]:   00000030:
00000000 00000000 00000000 00000000  ................
Oct  9 20:02:07 hp14 kernel: [    2.868528] [Hardware Error]:   00000040:
00000000 00000000 00000000 00000000  ................
Oct  9 20:02:07 hp14 kernel: [    2.868529] [Hardware Error]:   00000050:
00000000 00000000 00000000 00000000  ................
Oct  9 20:02:07 hp14 kernel: [    2.868530] [Hardware Error]:   00000060:
00000000 00000000 00000000 00000000  ................
Oct  9 20:02:07 hp14 kernel: [    2.868531] [Hardware Error]:   00000070:
00000000 00000000 00000000 00000000  ................
Oct  9 20:02:07 hp14 kernel: [    2.868533] [Hardware Error]:   00000080:
001a2fbb 00000000 00000002 00000001  ./..............
Oct  9 20:02:07 hp14 kernel: [    2.868534] [Hardware Error]:   00000090:
00000608 00000000 00080000 000ffff8  ................
Oct  9 20:02:07 hp14 kernel: [    2.868535] [Hardware Error]:   000000a0:
000014a8 00000880 00000880 00000000  ................
Oct  9 20:02:07 hp14 kernel: [    2.868537] [Hardware Error]:   000000b0:
00000000 00000000 00000000 00000000  ................
Oct  9 20:02:07 hp14 kernel: [    2.868538] [Hardware Error]:   000000c0:
00000000 00000000 00000000 00000000  ................
Oct  9 20:02:07 hp14 kernel: [    2.868539] [Hardware Error]:   000000d0:
00000000 00000000 00000000 00000000  ................
Oct  9 20:02:07 hp14 kernel: [    2.868540] [Hardware Error]:   000000e0:
00000000 00000000 00000000 00000000  ................
Oct  9 20:02:07 hp14 kernel: [    2.868541] [Hardware Error]:   000000f0:
00000000 00000000 00000000 00000000  ................
Oct  9 20:02:07 hp14 kernel: [    2.868543] [Hardware Error]:   00000100:
00000000 00000000 00000000 00000000  ................
Oct  9 20:02:07 hp14 kernel: [    2.868544] [Hardware Error]:   00000110:
00000000 00000000 00000000 00000000  ................
Oct  9 20:02:07 hp14 kernel: [    2.868545] [Hardware Error]:   00000120:
00000000 00000000 00000000 00000000  ................
Oct  9 20:02:07 hp14 kernel: [    2.868546] [Hardware Error]:   00000130:
00000000 00000000 00000000 00000000  ................
Oct  9 20:02:07 hp14 kernel: [    2.868548] [Hardware Error]:   00000140:
00000000 00000000 00000000 00000000  ................
Oct  9 20:02:07 hp14 kernel: [    2.868549] [Hardware Error]:   00000150:
00000000 00000000 00000000 00000000  ................
Oct  9 20:02:07 hp14 kernel: [    2.868550] [Hardware Error]:   00000160:
00000000 00000000 00000000 00000000  ................
Oct  9 20:02:07 hp14 kernel: [    2.868551] [Hardware Error]:   00000170:
00000000 00000000 00000000 00000000  ................
Oct  9 20:02:07 hp14 kernel: [    2.868552] [Hardware Error]:   00000180:
00000000 00000000 00000000 00000000  ................
Oct  9 20:02:07 hp14 kernel: [    2.868554] [Hardware Error]:   00000190:
00000000 00000000 00000000 00000000  ................
Oct  9 20:02:07 hp14 kernel: [    2.868555] [Hardware Error]:   000001a0:
00000000 00000000 00000000 00000000  ................
Oct  9 20:02:07 hp14 kernel: [    2.868556] [Hardware Error]:   000001b0:
00000000 00000000 00000000 00000000  ................
Oct  9 20:02:07 hp14 kernel: [    2.868557] [Hardware Error]:   000001c0:
00000000 00000000 00000000 00000000  ................
Oct  9 20:02:07 hp14 kernel: [    2.868559] [Hardware Error]:   000001d0:
00000000 00000000 00000000 00000000  ................
Oct  9 20:02:07 hp14 kernel: [    2.868560] [Hardware Error]:   000001e0:
00000000 00000000 00000000 00000000  ................
Oct  9 20:02:07 hp14 kernel: [    2.868561] [Hardware Error]:   000001f0:
00000000 00000000 00000000 00000000  ................
Oct  9 20:02:07 hp14 kernel: [    2.868562] [Hardware Error]:   00000200:
00000000 00000000 00000000 00000000  ................
Oct  9 20:02:07 hp14 kernel: [    2.868563] [Hardware Error]:   00000210:
00000000 00000000 00000000 00000000  ................
Oct  9 20:02:07 hp14 kernel: [    2.868565] [Hardware Error]:   00000220:
00000000 00000000 00000000 00000000  ................
Oct  9 20:02:07 hp14 kernel: [    2.868566] [Hardware Error]:   00000230:
00000000 00000000 00000000 00000000  ................
Oct  9 20:02:07 hp14 kernel: [    2.868567] [Hardware Error]:   00000240:
00000000 00000000 00000000 00000000  ................
Oct  9 20:02:07 hp14 kernel: [    2.868568] [Hardware Error]:   00000250:
00000000 00000000 00000000 00000000  ................
Oct  9 20:02:07 hp14 kernel: [    2.868569] [Hardware Error]:   00000260:
00000000 00000000 00000000 00000000  ................
Oct  9 20:02:07 hp14 kernel: [    2.868571] [Hardware Error]:   00000270:
00000000 00000000 00000000 00000000  ................

Any suggestions?

John

On Sun, 10 Oct 2021, 06:09 yixuan lin, <linyixuan2019@icloud.com> wrote:

>
>
> 在 2021年10月9日,下午9:49,John Kerr Anderson <riokerr@gmail.com> 写道:
>
> Hi Everyone,
>
> I've got an HP laptop that is having a problem of the trackpad freezing
> randomly when using the machine.  If I plug an external mouse via USB or I
> do a <CTRL + ALT + F1> I can log back in and get the mouse working again.
>
> It's annoying as it happens when you are working and is completely random
> when it does this.
>
> One message that comes up in the logs is :
>
> i8042: PNP: PS/2 appears to have AUX port disabled, if this is incorrect
> please boot with i8042.nopnp
>
> cat /proc/bus/input/devices | grep -i touchpad
> N: Name="SYNA3296:00 06CB:CD50 Touchpad"
>
> Any suggestions on how I could get the mouse to not freeze randomly?
>
> Thanks in advance,
>
> John
>
>
> Try search your model in Debian wiki. Like info for Debian on Lenovo
> thinkpad T410 can be found at
> https://wiki.debian.org/InstallingDebianOn/Thinkpad/T410.
>

I haven't found anything for my model online

>
> Regards
> Yixuan
>

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