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SanDisk USB stick problem

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  SanDisk USB stick problem Fred <fred@blakemfg.com> - 2020-12-08 16:30 +0100
    Re: SanDisk USB stick problem steve <dlist@bluewin.ch> - 2020-12-08 16:50 +0100
      Re: SanDisk USB stick problem Fred <fred@blakemfg.com> - 2020-12-08 20:50 +0100
    Re: SanDisk USB stick problem l0f4r0@tuta.io - 2020-12-08 16:50 +0100
    Re: SanDisk USB stick problem Stefan Monnier <monnier@iro.umontreal.ca> - 2020-12-08 17:00 +0100
      Re: SanDisk USB stick problem Fred <fred@blakemfg.com> - 2020-12-08 20:50 +0100
        Re: SanDisk USB stick problem David Wright <deblis@lionunicorn.co.uk> - 2020-12-08 22:20 +0100
          Re: SanDisk USB stick problem Stefan Monnier <monnier@iro.umontreal.ca> - 2020-12-08 22:30 +0100
            Re: SanDisk USB stick problem Joe <joe@jretrading.com> - 2020-12-08 23:10 +0100
              Re: SanDisk USB stick problem Stefan Monnier <monnier@iro.umontreal.ca> - 2020-12-09 00:00 +0100
                Re: SanDisk USB stick problem David Wright <deblis@lionunicorn.co.uk> - 2020-12-09 00:40 +0100
            Re: SanDisk USB stick problem deloptes <deloptes@gmail.com> - 2020-12-08 23:20 +0100
              Re: SanDisk USB stick problem "James H. H. Lampert" <jamesl@touchtonecorp.com> - 2020-12-08 23:30 +0100
                Re: SanDisk USB stick problem deloptes <deloptes@gmail.com> - 2020-12-09 09:10 +0100
              Re: SanDisk USB stick problem <tomas@tuxteam.de> - 2020-12-09 10:00 +0100
                Re: SanDisk USB stick problem "Thomas Schmitt" <scdbackup@gmx.net> - 2020-12-09 10:20 +0100
                  Re: SanDisk USB stick problem <tomas@tuxteam.de> - 2020-12-09 12:20 +0100
                    Re: SanDisk USB stick problem Nicholas Geovanis <nickgeovanis@gmail.com> - 2020-12-09 22:20 +0100
                      Re: SanDisk USB stick problem <tomas@tuxteam.de> - 2020-12-09 22:30 +0100
                        Re: SanDisk USB stick problem Nicholas Geovanis <nickgeovanis@gmail.com> - 2020-12-09 22:40 +0100
                          Re: SanDisk USB stick problem <tomas@tuxteam.de> - 2020-12-09 23:20 +0100
            Re: SanDisk USB stick problem Tixy <tixy@yxit.co.uk> - 2020-12-08 23:50 +0100
            Re: SanDisk USB stick problem Fred <fred@blakemfg.com> - 2020-12-09 02:10 +0100
              Re: SanDisk USB stick problem Pankaj Jangid <pankaj@codeisgreat.org> - 2020-12-09 10:20 +0100
      Re: SanDisk USB stick problem Mike McClain <mike.junk.46@att.net> - 2020-12-09 02:10 +0100
    Re: SanDisk USB stick problem Henning Follmann <hfollmann@itcfollmann.com> - 2020-12-08 17:00 +0100
      Re: SanDisk USB stick problem Greg Wooledge <wooledg@eeg.ccf.org> - 2020-12-08 17:00 +0100
    Re: SanDisk USB stick problem David Christensen <dpchrist@holgerdanske.com> - 2020-12-09 05:40 +0100
      Re: SanDisk USB stick problem Andrei POPESCU <andreimpopescu@gmail.com> - 2020-12-09 11:30 +0100
      Re: SanDisk USB stick problem Celejar <celejar@gmail.com> - 2020-12-09 19:40 +0100
        Re: SanDisk USB stick problem Joe <joe@jretrading.com> - 2020-12-09 20:20 +0100
          Re: SanDisk USB stick problem Celejar <celejar@gmail.com> - 2020-12-09 21:30 +0100
            Re: SanDisk USB stick problem Joe <joe@jretrading.com> - 2020-12-09 21:40 +0100
              Re: SanDisk USB stick problem Tixy <tixy@yxit.co.uk> - 2020-12-10 09:30 +0100
                Re: SanDisk USB stick problem Joe <joe@jretrading.com> - 2020-12-10 09:40 +0100
                  Re: SanDisk USB stick problem Tixy <tixy@yxit.co.uk> - 2020-12-10 10:00 +0100
                    Re: SanDisk USB stick problem Tixy <tixy@yxit.co.uk> - 2020-12-10 10:10 +0100
                      Re: SanDisk USB stick problem <tomas@tuxteam.de> - 2020-12-10 11:00 +0100
                        Re: SanDisk USB stick problem Tixy <tixy@yxit.co.uk> - 2020-12-10 11:20 +0100
                          Re: SanDisk USB stick problem <tomas@tuxteam.de> - 2020-12-10 14:20 +0100
                          Re: SanDisk USB stick problem Stefan Monnier <monnier@iro.umontreal.ca> - 2020-12-10 20:10 +0100
                  Re: SanDisk USB stick problem David <bouncingcats@gmail.com> - 2020-12-10 10:20 +0100
                    Re: SanDisk USB stick problem Greg Wooledge <wooledg@eeg.ccf.org> - 2020-12-10 13:50 +0100
            Re: SanDisk USB stick problem Andrei POPESCU <andreimpopescu@gmail.com> - 2020-12-10 09:20 +0100
              Re: SanDisk USB stick problem Celejar <celejar@gmail.com> - 2020-12-10 18:40 +0100
              Re: SanDisk USB stick problem Michael Stone <mstone@debian.org> - 2020-12-10 20:10 +0100
          Re: SanDisk USB stick problem Andrei POPESCU <andreimpopescu@gmail.com> - 2020-12-10 09:20 +0100
      Re: SanDisk USB stick problem [solved] Fred <fred@blakemfg.com> - 2020-12-09 20:30 +0100
        Re: SanDisk USB stick problem [solved] Joe <joe@jretrading.com> - 2020-12-09 20:50 +0100
          Re: SanDisk USB stick problem [solved] Greg Wooledge <wooledg@eeg.ccf.org> - 2020-12-09 21:30 +0100
          Re: SanDisk USB stick problem [solved] Andrei POPESCU <andreimpopescu@gmail.com> - 2020-12-10 10:10 +0100

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#229468 — SanDisk USB stick problem

Hello,

I bought a SanDisk Cruzer Glide USB stick.  The fine print on the 
package says it has SecureAccess software.  It is so secure it prevents 
me from writing to it without running the included Bill Gates cancerous, 
virus infested, scourge of the Earth software.

fred@ragnok:/media/usb0$ ls -l
total 8416
drwxr-xr-x 2 root root   16384 Jul  9  2018 SanDiskSecureAccess
-rwxr-xr-x 1 root root 8600360 Nov  4  2016 SanDiskSecureAccessV3.01_win.exe
fred@ragnok:/media/usb0$

root@ragnok:/home/fred# chown fred /media/usb0
chown: changing ownership of '/media/usb0': Operation not permitted

Attempts to add write permission are also denied.

Is there any way to disable or remove the SecureAccess software?
Best regards,
Fred

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#229469

Hi,

Le 08-12-2020, à 08:29:47 -0700, Fred a écrit :

>Hello,
>
>I bought a SanDisk Cruzer Glide USB stick.  The fine print on the 
>package says it has SecureAccess software.  It is so secure it 
>prevents me from writing to it without running the included Bill Gates 
>cancerous, virus infested, scourge of the Earth software.
>
>fred@ragnok:/media/usb0$ ls -l
>total 8416
>drwxr-xr-x 2 root root   16384 Jul  9  2018 SanDiskSecureAccess
>-rwxr-xr-x 1 root root 8600360 Nov  4  2016 SanDiskSecureAccessV3.01_win.exe
>fred@ragnok:/media/usb0$
>
>root@ragnok:/home/fred# chown fred /media/usb0
>chown: changing ownership of '/media/usb0': Operation not permitted
>
>Attempts to add write permission are also denied.
>
>Is there any way to disable or remove the SecureAccess software?

Use gparted or fdisk or… to erase the partitions and then create a new
one (ext2 or ext3 if only for linux, or vfat for both Linux and Windows).

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#229486

On 12/8/20 8:40 AM, steve wrote:
> Hi,
> 
> Le 08-12-2020, à 08:29:47 -0700, Fred a écrit :
> 
>> Hello,
>>
>> I bought a SanDisk Cruzer Glide USB stick.  The fine print on the 
>> package says it has SecureAccess software.  It is so secure it 
>> prevents me from writing to it without running the included Bill Gates 
>> cancerous, virus infested, scourge of the Earth software.
>>
>> fred@ragnok:/media/usb0$ ls -l
>> total 8416
>> drwxr-xr-x 2 root root   16384 Jul  9  2018 SanDiskSecureAccess
>> -rwxr-xr-x 1 root root 8600360 Nov  4  2016 
>> SanDiskSecureAccessV3.01_win.exe
>> fred@ragnok:/media/usb0$
>>
>> root@ragnok:/home/fred# chown fred /media/usb0
>> chown: changing ownership of '/media/usb0': Operation not permitted
>>
>> Attempts to add write permission are also denied.
>>
>> Is there any way to disable or remove the SecureAccess software?
> 
> Use gparted or fdisk or… to erase the partitions and then create a new
> one (ext2 or ext3 if only for linux, or vfat for both Linux and Windows).
> 
I am not familiar with fdisk or gparted and will study these shortly.  I 
am presently drowning in things to do.  It looks like the best thing to 
do is reformat it.  If this doesn't work I will ask for more help.

Best regards,
Fred

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#229470

Hi,

If you don't have any real and valuable data on your usb stick, you should probably format it.
See https://forum.mxlinux.org/viewtopic.php?t=46930 for example.

Best regards,
l0f4r0

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#229472

> I bought a SanDisk Cruzer Glide USB stick.  The fine print on the package
> says it has SecureAccess software.  It is so secure it prevents me from
> writing to it without running the included Bill Gates cancerous, virus
> infested, scourge of the Earth software.

Yuck!

> fred@ragnok:/media/usb0$ ls -l
> total 8416
> drwxr-xr-x 2 root root   16384 Jul  9  2018 SanDiskSecureAccess
> -rwxr-xr-x 1 root root 8600360 Nov  4  2016 SanDiskSecureAccessV3.01_win.exe
> fred@ragnok:/media/usb0$

How did you mount it?

> root@ragnok:/home/fred# chown fred /media/usb0
> chown: changing ownership of '/media/usb0': Operation not permitted
> Attempts to add write permission are also denied.

What does `dmesg` say?

> Is there any way to disable or remove the SecureAccess software?

Others have suggested reformatting, but maybe a more constructive path
forward is to return the bugger, complaining that it doesn't work.


        Stefan

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#229485

On 12/8/20 8:53 AM, Stefan Monnier wrote:
>> I bought a SanDisk Cruzer Glide USB stick.  The fine print on the package
>> says it has SecureAccess software.  It is so secure it prevents me from
>> writing to it without running the included Bill Gates cancerous, virus
>> infested, scourge of the Earth software.
> 
> Yuck!
> 
>> fred@ragnok:/media/usb0$ ls -l
>> total 8416
>> drwxr-xr-x 2 root root   16384 Jul  9  2018 SanDiskSecureAccess
>> -rwxr-xr-x 1 root root 8600360 Nov  4  2016 SanDiskSecureAccessV3.01_win.exe
>> fred@ragnok:/media/usb0$
> 
> How did you mount it?
> 
>> root@ragnok:/home/fred# chown fred /media/usb0
>> chown: changing ownership of '/media/usb0': Operation not permitted
>> Attempts to add write permission are also denied.
> 
> What does `dmesg` say?
> 
>> Is there any way to disable or remove the SecureAccess software?
> 
> Others have suggested reformatting, but maybe a more constructive path
> forward is to return the bugger, complaining that it doesn't work.
> 
> 
>          Stefan
> 
I have considered returning it but it only cost $6.72 and it isn't worth 
standing in line at Walmart.  If I can't get it to work I will bash it 
with a hammer to see what is inside and buy something else that doesn't 
have SecureAccess on it.
Best regards,
Fred

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#229491

On Tue 08 Dec 2020 at 12:41:48 (-0700), Fred wrote:
> On 12/8/20 8:53 AM, Stefan Monnier wrote:
> > > I bought a SanDisk Cruzer Glide USB stick.  The fine print on the package
> > > says it has SecureAccess software.  It is so secure it prevents me from
> > > writing to it without running the included Bill Gates cancerous, virus
> > > infested, scourge of the Earth software.
> > 
> > Yuck!

It's a bundled gift for those who don't want to bother finding a
better encryption scheme. If you'd googled their website, you'd see
that written in blue: "NOTE: SecureAccess is not required to use your
flash drive as a storage device on Mac or PC. SecureAccess is a
complimentary data encryption and password protection application."
Typically one either ignores it (for insensitive files) or overwrites
it with a better scheme.

> > > fred@ragnok:/media/usb0$ ls -l
> > > total 8416
> > > drwxr-xr-x 2 root root   16384 Jul  9  2018 SanDiskSecureAccess
> > > -rwxr-xr-x 1 root root 8600360 Nov  4  2016 SanDiskSecureAccessV3.01_win.exe
> > > fred@ragnok:/media/usb0$
> > 
> > How did you mount it?
> > 
> > > root@ragnok:/home/fred# chown fred /media/usb0
> > > chown: changing ownership of '/media/usb0': Operation not permitted
> > > Attempts to add write permission are also denied.

I don't see a mount command. Are you using one of these peculiar fuse
mounts that not even root has the privilege to change (or in some cases
even to see)? I can't help you there.

> > What does `dmesg` say?
> > 
> > > Is there any way to disable or remove the SecureAccess software?
> > 
> > Others have suggested reformatting, but maybe a more constructive path
> > forward is to return the bugger, complaining that it doesn't work.

That seems like cutting off your nose to spite your face. Presumably
the stick was bought for some purpose.

> I have considered returning it but it only cost $6.72 and it isn't
> worth standing in line at Walmart.  If I can't get it to work I will
> bash it with a hammer to see what is inside and buy something else
> that doesn't have SecureAccess on it.

It's working. I would reformat it. You're likely to meet the same
problem with other similar purchases.

https://kb.sandisk.com/app/answers/detail/a_id/2399/~/sandisk-secureaccess-3.02-support-information-and-download-page

Cheers,
David.

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#229492

>> > Others have suggested reformatting, but maybe a more constructive path
>> > forward is to return the bugger, complaining that it doesn't work.
>
> That seems like cutting off your nose to spite your face. Presumably
> the stick was bought for some purpose.

If you never complain&return those products broken-by-design, the
companies will keep bringing them to the market.


        Stefan

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#229494

On Tue, 08 Dec 2020 16:21:36 -0500
Stefan Monnier <monnier@iro.umontreal.ca> wrote:

> >> > Others have suggested reformatting, but maybe a more
> >> > constructive path forward is to return the bugger, complaining
> >> > that it doesn't work.  
> >
> > That seems like cutting off your nose to spite your face. Presumably
> > the stick was bought for some purpose.  
> 
> If you never complain&return those products broken-by-design, the
> companies will keep bringing them to the market.
> 
Yes, but choose your battles.

These things will be turned out by the million, it's doubtful that the
Linux people are numerous enough to be worth altering a production
process and foregoing a marketing aid. 

In this case the retailer would chuck it in the bin and ask for another
one from the manufacturer, who would supply it without question. Too
cheap to make a fuss about. For a large retailer, too cheap to even
spend the executive time asking for a replacement.

-- 
Joe

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#229500

>> If you never complain&return those products broken-by-design, the
>> companies will keep bringing them to the market.
> Yes, but choose your battles.

Agreed.  I was just proposing it in to remind people that there is such
a choice.

> In this case the retailer would chuck it in the bin and ask for another
> one from the manufacturer, who would supply it without question.

But retailers do keep track of returns and tend to prefer ordering those
products which don't get returned.  It can also be an opportunity to
bring up the existence of "something else than Windows".

E.g. when I last bought a webcam, I was fairly confident that it would
use the UVC protocol and work fine with my Debian machine, but I still
specifically asked the seller if it would work on GNU/Linux (which was
not stated on the box), not because I cared about the answer but as
a way to remind them that there are customers who care about that.


        Stefan

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#229502

On Tue 08 Dec 2020 at 17:55:41 (-0500), Stefan Monnier wrote:
> >> If you never complain&return those products broken-by-design, the
> >> companies will keep bringing them to the market.
> > Yes, but choose your battles.
> 
> Agreed.  I was just proposing it in to remind people that there is such
> a choice.
> 
> > In this case the retailer would chuck it in the bin and ask for another
> > one from the manufacturer, who would supply it without question.
> 
> But retailers do keep track of returns and tend to prefer ordering those
> products which don't get returned.  It can also be an opportunity to
> bring up the existence of "something else than Windows".
> 
> E.g. when I last bought a webcam, I was fairly confident that it would
> use the UVC protocol and work fine with my Debian machine, but I still
> specifically asked the seller if it would work on GNU/Linux (which was
> not stated on the box), not because I cared about the answer but as
> a way to remind them that there are customers who care about that.

I don't see the connection. If the shop guaranteed that it used one
protocol and it didn't, then sure, you could take it back to the shop
and, in the UK at least, you'd typically get your refund, under
Fitness for Purpose. (I don't trust US laws to any great extent—is
there anything like a Sale of Goods Act?)

The OP's case is more like your buying, say, a kitchen pot that comes
with a complimentary bottle of cook-in sauce. Unfortunately the sauce
contains animal fat and you're a vegan. Too bad. You can't return the
pot on that account.

Cheers,
David.

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#229496

Stefan Monnier wrote:

> If you never complain&return those products broken-by-design, the
> companies will keep bringing them to the market.
> 

Your idea is not bad but only in theory of a dreamer. Nobody cares if you
return 1 or even 1000 of 6,- US$ end user price product. It costs perhaps
1$ to produce - they produced millions. They will have a look into it only
if the damage is big enough, but how many linux users will buy and return
exactly this one? And for exactly the same reason?
The OP doesn't even know fdisk - I bet the drive works perfectly well. The
problem seems to be sitting infront of the PC.
If you want to move manufactureres, you have to file a law suit and you have
to have a good reason to do so.

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#229497

Hmm. When I put a new flash device into service, at the very least, I 
wipe all bundled content from it, and may completely reformat it, 
depending on my needs, just as a matter of course.

--
JHHL
(I vaguely recall that at one time, if you bought a new wallet, the 
card-and-picture section would contain a fill-in-the-blanks ID card and 
a picture of Sandra Dee. I'd put bundled software on a flash drive into 
that same category.)

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#229524

James H. H. Lampert wrote:

> Hmm. When I put a new flash device into service, at the very least, I
> wipe all bundled content from it, and may completely reformat it,
> depending on my needs, just as a matter of course.

I was buying recently many (about 10 SanDisk drives in the past 2-3y). All
of them come the same with the EXE and doc files on top. Linux formatted or
not they all work as designed and expected.

The problem OP has, might be result of:
1. wrong expectation (disk is extfat can not change permissions)
2. wrong driver in use (because usb0 indicates may be usb1 device)
3. some other unrelated issue

Knowing what people do (when they have the freedom like in linux) I'm not
surprised to hear any kind of problems.

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#229527

[Multipart message — attachments visible in raw view] — view raw

On Tue, Dec 08, 2020 at 11:13:38PM +0100, deloptes wrote:
> Stefan Monnier wrote:
> 
> > If you never complain&return those products broken-by-design, the
> > companies will keep bringing them to the market.
> > 
> 
> Your idea is not bad but only in theory of a dreamer.

Your life would be miserable weren't it for many such "dreamers".
Mine too.

That's why I give them due respect and do my best to "dream" a
little from time to time.

In the hope to make your, my, and other people's lives a tad
better.

Dream on!

Cheers
 - t

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#229530

Hi,

Stefan Monnier wrote:
> > > If you never complain&return those products broken-by-design, the
> > > companies will keep bringing them to the market.

deloptes wrote:
> > Your idea is not bad but only in theory of a dreamer.

tomas@tuxteam.de wrote:
> Your life would be miserable weren't it for many such "dreamers".

The problem i see is that the companies which issue questionable
equipment obviously are not paying attention to problems and features
of what they sell.

Look at the example of my 4 TB Western Digital Gold hard disk with its
Preemptive Wear Leveling click every 4 seconds.
It is a feature, it is indirectly advertised, and still the seller takes
such a disk back and hands out a new one with the same behavior.
They simply are ignorant to any problem description which accompanies a
sent-back drive.

I did not try whether they would do a second swap. My solution was to
get a noise dampened 5.25 inch enclosure for the 3.5 inch disk and to
put it into a slot which i actually planned to keep clear for better
access to the lower of the two optical drives. (I did not dare to put
the HDD in a sandwich of two burners. Now at least its bottom is in the
flow of cool air.)


Have a nice day :)

Thomas

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#229541

[Multipart message — attachments visible in raw view] — view raw

On Wed, Dec 09, 2020 at 10:16:46AM +0100, Thomas Schmitt wrote:
> Hi,
> 
> Stefan Monnier wrote:
> > > > If you never complain&return those products broken-by-design, the
> > > > companies will keep bringing them to the market.
> 
> deloptes wrote:
> > > Your idea is not bad but only in theory of a dreamer.
> 
> tomas@tuxteam.de wrote:
> > Your life would be miserable weren't it for many such "dreamers".
> 
> The problem i see is that the companies which issue questionable
> equipment obviously are not paying attention to problems and features
> of what they sell.

Definitely: everyone should pick her/his fights. I was just expressing
my (strong) disagreement with such a generalised statement, which doesn't
pay respect to those who sometimes choose the difficult path, to the
benefit of us all.

Cheers
 - t

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#229589

[Multipart message — attachments visible in raw view] — view raw

On Wed, Dec 9, 2020, 5:12 AM <tomas@tuxteam.de> wrote:

> On Wed, Dec 09, 2020 at 10:16:46AM +0100, Thomas Schmitt wrote:
> >
> > deloptes wrote:
> > > > Your idea is not bad but only in theory of a dreamer.
> >
> > tomas@tuxteam.de wrote:
> > > Your life would be miserable weren't it for many such "dreamers".
> >
> > The problem i see is that the companies which issue questionable
> > equipment obviously are not paying attention to problems and features
> > of what they sell.
>
> Definitely: everyone should pick her/his fights. I was just expressing
> my (strong) disagreement with such a generalised statement, which doesn't
> pay respect to those who sometimes choose the difficult path, to the
> benefit of us all.
>

I did not take the original statement to disrespect those who contribute.
Instead I took it as a criticism of background processes in our society and
economy: mass-marketing and lack-of-choice (ineffective but enforced
product buy-in, in this case).


Cheers
>  - t
>

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#229590

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On Wed, Dec 09, 2020 at 03:14:51PM -0600, Nicholas Geovanis wrote:
> On Wed, Dec 9, 2020, 5:12 AM <tomas@tuxteam.de> wrote:
> 
> > On Wed, Dec 09, 2020 at 10:16:46AM +0100, Thomas Schmitt wrote:
> > >
> > > deloptes wrote:
> > > > > Your idea is not bad but only in theory of a dreamer.
> > >
> > > tomas@tuxteam.de wrote:
> > > > Your life would be miserable weren't it for many such "dreamers".
> > >
> > > The problem i see is that the companies which issue questionable
> > > equipment obviously are not paying attention to problems and features
> > > of what they sell.
> >
> > Definitely: everyone should pick her/his fights. I was just expressing
> > my (strong) disagreement with such a generalised statement, which doesn't
> > pay respect to those who sometimes choose the difficult path, to the
> > benefit of us all.
> >
> 
> I did not take the original statement to disrespect those who contribute.

I did not imply that (nor did I for deloptes, to whom I was responding).
I just wanted to point out that we might regard such folks as "dreamers",
but we actually need dreamers.

> Instead I took it as a criticism of background processes in our society and
> economy: mass-marketing and lack-of-choice (ineffective but enforced
> product buy-in, in this case).

We are in violent agreement, then :)

Cheers
 - t

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#229591

[Multipart message — attachments visible in raw view] — view raw

On Wed, Dec 9, 2020, 3:28 PM <tomas@tuxteam.de> wrote:

> .......


> > Instead I took it as a criticism of background processes in our society
> and
> > economy: mass-marketing and lack-of-choice (ineffective but enforced
> > product buy-in, in this case).
>
> We are in violent agreement, then :)
>

I just noticed that I called them "background processes" :-)
You see, computing is a slowly-progressing disease :-)

Wouldn't it be more accurate to call those "Ring 0" processes or some such?
Just a thought.
What would Herr Doktor Karl Marx say?
:-D

Cheers
>  - t
>

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