Groups | Search | Server Info | Keyboard shortcuts | Login | Register [http] [https] [nntp] [nntps]

Groups > linux.debian.user > #228589 > unrolled thread

Fwd: Regarding your case number 10724899 [ ref:_00D00hhzl._5004V11emZL:ref ]

Back to article view | Back to linux.debian.user

This discussion starts older than the indexed window; earlier articles aren't shown. The article labeled Started by below is the oldest one visible, not the original post.

Contents

  Fwd: Regarding your case number 10724899 [  ref:_00D00hhzl._5004V11emZL:ref ] David Christensen <dpchrist@holgerdanske.com> - 2020-11-12 01:30 +0100
    Re: Fwd: Regarding your case number 10724899 [  ref:_00D00hhzl._5004V11emZL:ref ] Olivier <Olivier.Nicole@cs.ait.ac.th> - 2020-11-12 03:40 +0100
      Re: Fwd: Regarding your case number 10724899 [  ref:_00D00hhzl._5004V11emZL:ref ] David Christensen <dpchrist@holgerdanske.com> - 2020-11-12 08:40 +0100

#228589 — Fwd: Regarding your case number 10724899 [ ref:_00D00hhzl._5004V11emZL:ref ]

debian-user & freebsd-questions:

Follow-up from Seagate regarding my previous thread.


David



-------- Forwarded Message --------
Subject: Regarding your case number 10724899    [ 
ref:_00D00hhzl._5004V11emZL:ref ]
Date: Mon, 9 Nov 2020 20:05:19 +0000 (GMT)
From: discsupport@seagate.com <discsupport@seagate.com>
To: dpchrist@holgerdanske.com <dpchrist@holgerdanske.com>

Hello David Christensen,

Thank you for your email response. We apologize for the delay in our 
response; we have had staffing cuts due to the pandemic.

We tried to contact you by phone xxxxxxxxxx, but were unable to reach 
you. We understand that you are requesting a binary image of Seagate 
SeaTools Bootable available. We regret this, but it is not possible for 
us to generate this, the tools we have certain features and some things 
are out of our reach.

But we want to help you and understand your needs, if you are trying to 
test the drive, then we need to know the reason or the issue that 
presented the drive:

Could you tell us if the disk has any fault?
I already try to use it in another device or use another SATA cable?
This drive serial number 6VV842DN is designed to be used in DVR devices 
for video recordings, are you using it for this end?
Can access the data in the drive?
I have reviewed serial # 6VV842DN and it appears the warranty coverage 
has expired since 02/22/2014. Are you able to attach a copy of the 
purchase receipt? This would allow us to also explore other options that 
could be beneficial to you.

We look forward to receiving your response with the aforementioned 
details, or contact us at xxxxxxxxxx. We will be happy to help you from 
8:00 AM to 6:00 PM Central time, Monday – Friday. We thank you for your 
continued trust in our products and services and hope you have a 
wonderful day!

Regards,

Mariana
Seagate Support



ref:_00D00hhzl._5004V11emZL:ref

[toc] | [next] | [standalone]

#228591

Hi David,

> We tried to contact you by phone xxxxxxxxxx, but were unable to reach 
> you. We understand that you are requesting a binary image of Seagate 
> SeaTools Bootable available. We regret this, but it is not possible for 
> us to generate this, the tools we have certain features and some things 
> are out of our reach.

I missed your original messages so I am not 100% sure what you are
looking for. As far as I remember, Hiren used to have the SeaTool
included in their earlier versions (when they had a lot of pirated
stuff), I am talking version 10 or 12. Maybe that is what you are
looking for?

Best regards,

Olivier

[toc] | [prev] | [next] | [standalone]

#228594

On 2020-11-11 17:43, Olivier wrote:
<snip>

On 2020-11-11 18:59, Felix Miata wrote:
<snip>


Thanks for the offers of help.


Any competent Linux or BSD user understands that copying a USB flash 
drive with a live Linux distribution and a diagnostic application to a 
raw image file is easy.  Apparently, Seagate has no such users.


I should have stated that the subject post was for the historical record 
only -- caveat emptor.  Please do not reply.


David

[toc] | [prev] | [standalone]

Back to top | Article view | linux.debian.user

csiph-web