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Re: Do other owners of WD Gold disks hear a periodic plonk ?

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On Fri, 2020-07-24 at 12:06 -0700, David Christensen wrote:
> On 2020-07-24 11:49, Thomas Schmitt wrote:
> > Hi,
> > 
> > i got my new computer with a 4 GB WD Gold (WDC WD4003FRYZ-01F0DB0)
> > and
> > observe a strange behavior with a provisory Debian 10 LXDE
> > installation.
> > 
> > If the drive has power then i makes a plonking noise every 3 to 5
> > seconds. The plonk is louder when Debian runs, but can also be
> > heard (and felt by direct finger contact with the disk) if only EFI
> > is running. The sound is not really loud but well hearable when the
> > room is silent.
> > 
> > I began hearing it after about two hours of operating the computer.
> > My hardware provider reports about two installation attempts. XFCE
> > excluded him from using the screen after successful installation.
> > (He's a SuSE/KDE user.) So he installed again with LXDE.
> > During those (maybe 4 hours) he did not notice this sound.
> > 
> > Did others here recently purchase a WD Gold disk and hear similar
> > periodic single knocks.
> > I see a matching report in
> >    https://community.wd.com/t/hard-drive-idle-sounds/199915
> > but cannot judge whether it was finally accepted as hardware damage.
> > 
> > 
> > Have a nice day :)
> > 
> > Thomas
> 
> I assume your drive is 4 TB.
> 
> https://www.westerndigital.com/products/internal-drives/wd-gold-hdd
> 
> 
> I do not own that make/model of drive.
> 
> 
> My guess is that your drive has the "click of death":
> 
> https://en.wikipedia.org/wiki/Click_of_death
> 
> 
> If you can return the drive, return it.
> 
> 
> If you cannot return the drive, I would download, install, and run
> "Data 
> Lifeguard Diagnostic for Windows":
> 
> https://support.wdc.com/downloads.aspx?DL#downloads
> 
> 
> If the drive is within the warranty period and flunks the diagnostic, 
> contact WD support, get and RMA, and replace it.
> 
> 
> If the drive is within the warranty period and passes the diagnostic, 
> contact WD support and describe the symptoms.  They might let you RMA
> it.
> 
> 
> If the drive is outside the warranty period, recycle it.
> 
> 
> David
> 

Hardly the "original" Click Of Death as that applied to Iomega Zip
drives only. Anyway, sounds suspiciously like a poorly adjusted head
returning to zero position. I'd backup my data before trying anything
else, avoid writing new data on the drive and rely on smartctl's health
report and self tests for diagnosis.
A live USB- or DVD-image would be highly recommendable for that purpose.

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Do other owners of WD Gold disks hear a periodic plonk ? "Thomas Schmitt" <scdbackup@gmx.net> - 2020-07-24 20:50 +0200
  Re: Do other owners of WD Gold disks hear a periodic plonk ? David Christensen <dpchrist@holgerdanske.com> - 2020-07-24 21:10 +0200
    Re: Do other owners of WD Gold disks hear a periodic plonk ? Thomas Amm <debili@open-email.net> - 2020-07-25 00:50 +0200
  Re: Do other owners of WD Gold disks hear a periodic plonk ? Dan Ritter <dsr@randomstring.org> - 2020-07-24 21:10 +0200
  Re: Do other owners of WD Gold disks hear a periodic plonk ? Reco <recoverym4n@enotuniq.net> - 2020-07-24 21:20 +0200
    Re: Do other owners of WD Gold disks hear a periodic plonk ? David Christensen <dpchrist@holgerdanske.com> - 2020-07-24 21:30 +0200
      Re: Do other owners of WD Gold disks hear a periodic plonk ? "Thomas Schmitt" <scdbackup@gmx.net> - 2020-07-24 23:40 +0200
        Re: Do other owners of WD Gold disks hear a periodic plonk ? rhkramer@gmail.com - 2020-07-25 00:30 +0200
        Re: Do other owners of WD Gold disks hear a periodic plonk ? David Christensen <dpchrist@holgerdanske.com> - 2020-07-25 04:40 +0200
        Re: Do other owners of WD Gold disks hear a periodic plonk ? Reco <recoverym4n@enotuniq.net> - 2020-07-25 10:40 +0200
          Re: Do other owners of WD Gold disks hear a periodic plonk ? Stefan Monnier <monnier@iro.umontreal.ca> - 2020-07-25 15:40 +0200
            Re: Do other owners of WD Gold disks hear a periodic plonk ? Stefan Monnier <monnier@iro.umontreal.ca> - 2020-07-25 16:30 +0200
            Re: Do other owners of WD Gold disks hear a periodic plonk ? "Thomas Schmitt" <scdbackup@gmx.net> - 2020-07-25 16:30 +0200
              Re: Do other owners of WD Gold disks hear a periodic plonk ? Reco <recoverym4n@enotuniq.net> - 2020-07-25 17:30 +0200
                Re: Do other owners of WD Gold disks hear a periodic plonk ? "Thomas Schmitt" <scdbackup@gmx.net> - 2020-07-25 17:40 +0200
              Re: Do other owners of WD Gold disks hear a periodic plonk ? David Christensen <dpchrist@holgerdanske.com> - 2020-07-25 23:20 +0200
                Update: Do other owners of WD Gold disks hear a periodic plonk ? "Thomas Schmitt" <scdbackup@gmx.net> - 2020-08-20 13:50 +0200
                Re: Update: Do other owners of WD Gold disks hear a periodic plonk ? Dan Ritter <dsr@randomstring.org> - 2020-08-20 14:20 +0200
                Re: Update: Do other owners of WD Gold disks hear a periodic plonk ? David Christensen <dpchrist@holgerdanske.com> - 2020-08-20 22:10 +0200
      Re: Do other owners of WD Gold disks hear a periodic plonk ? "Thomas Schmitt" <scdbackup@gmx.net> - 2020-07-25 11:20 +0200
        Re: Do other owners of WD Gold disks hear a periodic plonk ? Reco <recoverym4n@enotuniq.net> - 2020-07-25 11:50 +0200
        Re: Do other owners of WD Gold disks hear a periodic plonk ? David Christensen <dpchrist@holgerdanske.com> - 2020-07-25 22:40 +0200
  Re: Do other owners of WD Gold disks hear a periodic plonk ? elvis <elvis@dogonfire.com> - 2020-07-25 00:50 +0200

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