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Bug#1114649: bugs.debian.org: Cannot receive email from @bugs.debian.org

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  Bug#1114649: bugs.debian.org: Cannot receive email from @bugs.debian.org Xiyue Deng <manphiz@gmail.com> - 2025-09-07 23:20 +0200
    Bug#1114649: bugs.debian.org: Cannot receive email from @bugs.debian.org Don Armstrong <don@debian.org> - 2025-09-07 23:50 +0200
      Bug#1114649: bugs.debian.org: Cannot receive email from @bugs.debian.org Xiyue Deng <manphiz@gmail.com> - 2025-09-08 03:50 +0200
        Bug#1114649: bugs.debian.org: Cannot receive email from @bugs.debian.org Don Armstrong <don@debian.org> - 2025-09-08 04:40 +0200
          Bug#1114649: bugs.debian.org: Cannot receive email from @bugs.debian.org Xiyue Deng <manphiz@gmail.com> - 2025-09-08 04:50 +0200
            Bug#1114649: bugs.debian.org: Cannot receive email from @bugs.debian.org Don Armstrong <don@debian.org> - 2025-09-08 05:00 +0200
              Bug#1114649: bugs.debian.org: Cannot receive email from @bugs.debian.org Xiyue Deng <manphiz@gmail.com> - 2025-09-08 05:40 +0200
                Bug#1114649: bugs.debian.org: Cannot receive email from @bugs.debian.org Don Armstrong <don@debian.org> - 2025-09-08 05:50 +0200
    Bug#1114649: bugs.debian.org: Cannot receive email from @bugs.debian.org "Adam D. Barratt" <adam@adam-barratt.org.uk> - 2025-09-07 23:50 +0200
      Bug#1114649: bugs.debian.org: Cannot receive email from @bugs.debian.org Xiyue Deng <manphiz@gmail.com> - 2025-09-08 04:00 +0200
    Bug#1114649: bugs.debian.org: Cannot receive email from @bugs.debian.org Don Armstrong <don@debian.org> - 2025-09-09 20:30 +0200

#1260446 — Bug#1114649: bugs.debian.org: Cannot receive email from @bugs.debian.org

Package: bugs.debian.org
Severity: important

Hi,

I have been experiencing issues to receive email from bugs.debian.org.
I can create bugs through reportbug (or M-x debian-bug in Emacs), but
sometimes unable to receive email even if I'm listed in "To:" or "Cc:".
Instead, if certain bugs are forwarded through some mailing lists,
e.g. debian-mentors@lists.debian.org, debian-emacsen@, etc., I can
receive some of them fine.

Initially I thought this could be related to Gmail which somehow filters
the email, but another Gmail user reported that they can receive the
email from bugs.debian.org just fine[1].  So I wonder whether my current
email address is somehow filtered/blocked from the bugs.debian.org side
that prevents my email from being sent to?  I would like to resolve
this, or this missing email delivery issue makes it very hard to keep
track of the bugs of my packages.  I'd like to provide any more info
that can help debug this.

Thanks in advance!

[1] https://bugs.debian.org/cgi-bin/bugreport.cgi?bug=1091389#55

-- 
Regards,
Xiyue Deng

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#1260450

Control: severity -1 normal

On Sun, 07 Sep 2025, Xiyue Deng wrote:n
> I have been experiencing issues to receive email from bugs.debian.org.
> I can create bugs through reportbug (or M-x debian-bug in Emacs), but
> sometimes unable to receive email even if I'm listed in "To:" or
> "Cc:". Instead, if certain bugs are forwarded through some mailing
> lists, e.g. debian-mentors@lists.debian.org, debian-emacsen@, etc., I
> can receive some of them fine.
> 
> Initially I thought this could be related to Gmail which somehow filters
> the email, but another Gmail user reported that they can receive the
> email from bugs.debian.org just fine[1].  So I wonder whether my current
> email address is somehow filtered/blocked from the bugs.debian.org side
> that prevents my email from being sent to?  I would like to resolve
> this, or this missing email delivery issue makes it very hard to keep
> track of the bugs of my packages.  I'd like to provide any more info
> that can help debug this.

Can you give me some recent examples of some messages you would have
expected to receive so I can track them down? [A few links like this
would be sufficient:
https://bugs.debian.org/cgi-bin/bugreport.cgi?bug=1114649#5 ]

Thanks!

-- 
Don Armstrong                      https://www.donarmstrong.com

Whatever you do will be insignificant, but it is very important that
you do it.
 -- Mohandas Karamchand Gandhi

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#1260459

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Hi Don,

Don Armstrong <don@debian.org> writes:

> Control: severity -1 normal
>
> On Sun, 07 Sep 2025, Xiyue Deng wrote:n
>> I have been experiencing issues to receive email from bugs.debian.org.
>> I can create bugs through reportbug (or M-x debian-bug in Emacs), but
>> sometimes unable to receive email even if I'm listed in "To:" or
>> "Cc:". Instead, if certain bugs are forwarded through some mailing
>> lists, e.g. debian-mentors@lists.debian.org, debian-emacsen@, etc., I
>> can receive some of them fine.
>> 
>> Initially I thought this could be related to Gmail which somehow filters
>> the email, but another Gmail user reported that they can receive the
>> email from bugs.debian.org just fine[1].  So I wonder whether my current
>> email address is somehow filtered/blocked from the bugs.debian.org side
>> that prevents my email from being sent to?  I would like to resolve
>> this, or this missing email delivery issue makes it very hard to keep
>> track of the bugs of my packages.  I'd like to provide any more info
>> that can help debug this.
>
> Can you give me some recent examples of some messages you would have
> expected to receive so I can track them down? [A few links like this
> would be sufficient:
> https://bugs.debian.org/cgi-bin/bugreport.cgi?bug=1114649#5 ]
>

Sure.  A recent example is bug#1113916, where I didn't receive any of
the mail from Christian.  (I manually used the "reply" link to compose
the mail so as to avoid breaking the thread.)

> Thanks!
>
> -- 
> Don Armstrong                      https://www.donarmstrong.com
>
> Whatever you do will be insignificant, but it is very important that
> you do it.
>  -- Mohandas Karamchand Gandhi

-- 
Regards,
Xiyue Deng

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#1260463

On Sun, 07 Sep 2025, Xiyue Deng wrote:n
> Don Armstrong <don@debian.org> writes:
> > Can you give me some recent examples of some messages you would have
> > expected to receive so I can track them down? [A few links like this
> > would be sufficient:
> > https://bugs.debian.org/cgi-bin/bugreport.cgi?bug=1114649#5 ]
> >
> 
> Sure.  A recent example is bug#1113916, where I didn't receive any of
> the mail from Christian.  (I manually used the "reply" link to compose
> the mail so as to avoid breaking the thread.)

Got it; those are examples where Christian's MTA would have sent the
message directly to gmail (possibly via smtp.debian.org) and they
wouldn't have gone through bugs.debian.org at all.

So there's not much that we can do there easily.

-- 
Don Armstrong                      https://www.donarmstrong.com

I'm So Meta, Even This Acronym
-- xkcd http://xkcd.com/917/

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#1260465

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Hi Don,

Don Armstrong <don@debian.org> writes:

> On Sun, 07 Sep 2025, Xiyue Deng wrote:n
>> Don Armstrong <don@debian.org> writes:
>> > Can you give me some recent examples of some messages you would have
>> > expected to receive so I can track them down? [A few links like this
>> > would be sufficient:
>> > https://bugs.debian.org/cgi-bin/bugreport.cgi?bug=1114649#5 ]
>> >
>> 
>> Sure.  A recent example is bug#1113916, where I didn't receive any of
>> the mail from Christian.  (I manually used the "reply" link to compose
>> the mail so as to avoid breaking the thread.)
>
> Got it; those are examples where Christian's MTA would have sent the
> message directly to gmail (possibly via smtp.debian.org) and they
> wouldn't have gone through bugs.debian.org at all.
>

Thanks for the analysis!  As you are using @debian.org address as well,
I assume your email also goes through smtp.debian.org but I seem to
receive them just fine.

Can you help with another test by dropping me from To or Cc and just use
1114649@bugs.debian.org as destination?

> So there's not much that we can do there easily.
>
> -- 
> Don Armstrong                      https://www.donarmstrong.com
>
> I'm So Meta, Even This Acronym
> -- xkcd http://xkcd.com/917/

-- 
Regards,
Xiyue Deng

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#1260466

On Sun, 07 Sep 2025, Xiyue Deng wrote:n
> Thanks for the analysis! As you are using @debian.org address as well,
> I assume your email also goes through smtp.debian.org but I seem to
> receive them just fine.

My From: is @debian.org, but my envelope from is not @debian.org, it's
@donarmstrong.com, so I don't transit smtp.debian.org. [I suspect you're
not getting mails because of gmail not accepting non-DKIM signed
e-mails.]

> Can you help with another test by dropping me from To or Cc and just use
> 1114649@bugs.debian.org as destination?

You won't receive messages to 1114649@bugs.debian.org, as submitters
don't get e-mails to the bug by default. [That's a mistake, but the
current implementation doesn't allow submitters to opt out, so we're
stuck with it for now.]

-- 
Don Armstrong                      https://www.donarmstrong.com

There is no form of lead-poisoning which more rapidly and thoroughly
pervades the blood and bones and marrow than that which reaches the
young author through mental contact with type metal.
 -- Oliver Wendell Holmes (Tilton 1947 p67)

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#1260469

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Hi Don,

Don Armstrong <don@debian.org> writes:

> On Sun, 07 Sep 2025, Xiyue Deng wrote:n
>> Thanks for the analysis! As you are using @debian.org address as well,
>> I assume your email also goes through smtp.debian.org but I seem to
>> receive them just fine.
>
> My From: is @debian.org, but my envelope from is not @debian.org, it's
> @donarmstrong.com, so I don't transit smtp.debian.org. [I suspect you're
> not getting mails because of gmail not accepting non-DKIM signed
> e-mails.]
>

I see.  Does that mean that smtp.debian.org doesn't do DKIM signatures
and that could result in me not receiving emails?

On the other hand, some other people did mention that they received
emails from the same NNNNNNN@bugs.debian.org in their gmail account
while I didn't :/ So maybe there is still more to it?

>> Can you help with another test by dropping me from To or Cc and just use
>> 1114649@bugs.debian.org as destination?
>
> You won't receive messages to 1114649@bugs.debian.org, as submitters
> don't get e-mails to the bug by default. [That's a mistake, but the
> current implementation doesn't allow submitters to opt out, so we're
> stuck with it for now.]
>

Ah OK.  I also see someone used NNNNNNN-submitter@bugs.debian.org, but
some earlier bug emails back in January still didn't reach me.  Is that
probably due to the same issue and as a result NNNNNNN-submitter@ does
not work at all?

> -- 
> Don Armstrong                      https://www.donarmstrong.com
>
> There is no form of lead-poisoning which more rapidly and thoroughly
> pervades the blood and bones and marrow than that which reaches the
> young author through mental contact with type metal.
>  -- Oliver Wendell Holmes (Tilton 1947 p67)

-- 
Regards,
Xiyue Deng

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#1260470

On Sun, 07 Sep 2025, Xiyue Deng wrote:n
> I see. Does that mean that smtp.debian.org doesn't do DKIM signatures
> and that could result in me not receiving emails?

It does do DKIM signatures (though bugs.debian.org doesn't).

> Ah OK. I also see someone used NNNNNNN-submitter@bugs.debian.org, but
> some earlier bug emails back in January still didn't reach me. Is that
> probably due to the same issue and as a result NNNNNNN-submitter@ does
> not work at all?

-submitter@ is different; here's an example of that potentially (not)
working for gmail.


-- 
Don Armstrong                      https://www.donarmstrong.com

Logs drowse in the pond
Dreaming of their heroes
Alligator and crocodile
 -- Vern Rutsala "Poetry in Motion" p77

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#1260451

On Sun, 2025-09-07 at 14:11 -0700, Xiyue Deng wrote:
> I have been experiencing issues to receive email from
> bugs.debian.org.
> I can create bugs through reportbug (or M-x debian-bug in Emacs), but
> sometimes unable to receive email even if I'm listed in "To:" or
> "Cc:".

If you're listed in the To: or CC: header of an email directly, that
mail is being sent from the sender's mail server to gmail. If you're
not receiving those, that has nothing to do with the BTS.

> Instead, if certain bugs are forwarded through some mailing lists,
> e.g. debian-mentors@lists.debian.org, debian-emacsen@, etc., I can
> receive some of them fine.
> 
> Initially I thought this could be related to Gmail which somehow
> filters the email, but another Gmail user reported that they can
> receive the email from bugs.debian.org just fine[1].

The thread you referenced there is from January. debian.org servers
keep mail logs for a little over a week, so there's no way to track
down what happened to a mail to you from the BTS 8 months ago.

>   So I wonder whether my current
> email address is somehow filtered/blocked from the bugs.debian.org
> side that prevents my email from being sent to?  I would like to
> resolve this, or this missing email delivery issue makes it very hard
> to keep track of the bugs of my packages.  I'd like to provide any
> more info that can help debug this.
> 
> Thanks in advance!
> 
> [1] https://bugs.debian.org/cgi-bin/bugreport.cgi?bug=1091389#55
> 

According to the mail log, the BTS has sent 4 mails to your gmail
account today - 3 acknowledgements for mails you sent to #1113916, and
one acknowledging the creation of this bug. If you think there should
have been others then you will need to explain what those are so the
logs can be checked further.

Regards,

Adam
(sysadmin rather than BTS admin)

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#1260460

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Hi Adam,

"Adam D. Barratt" <adam@adam-barratt.org.uk> writes:

> On Sun, 2025-09-07 at 14:11 -0700, Xiyue Deng wrote:
>> I have been experiencing issues to receive email from
>> bugs.debian.org.
>> I can create bugs through reportbug (or M-x debian-bug in Emacs), but
>> sometimes unable to receive email even if I'm listed in "To:" or
>> "Cc:".
>
> If you're listed in the To: or CC: header of an email directly, that
> mail is being sent from the sender's mail server to gmail. If you're
> not receiving those, that has nothing to do with the BTS.
>

I agree with you assessment, which is really confusing.

>> Instead, if certain bugs are forwarded through some mailing lists,
>> e.g. debian-mentors@lists.debian.org, debian-emacsen@, etc., I can
>> receive some of them fine.
>> 
>> Initially I thought this could be related to Gmail which somehow
>> filters the email, but another Gmail user reported that they can
>> receive the email from bugs.debian.org just fine[1].
>
> The thread you referenced there is from January. debian.org servers
> keep mail logs for a little over a week, so there's no way to track
> down what happened to a mail to you from the BTS 8 months ago.
>

Sure, as I just replied to Don, a recent example is bug#1113916, which
you mentioned below, so continue there.

>>   So I wonder whether my current
>> email address is somehow filtered/blocked from the bugs.debian.org
>> side that prevents my email from being sent to?  I would like to
>> resolve this, or this missing email delivery issue makes it very hard
>> to keep track of the bugs of my packages.  I'd like to provide any
>> more info that can help debug this.
>> 
>> Thanks in advance!
>> 
>> [1] https://bugs.debian.org/cgi-bin/bugreport.cgi?bug=1091389#55
>> 
>
> According to the mail log, the BTS has sent 4 mails to your gmail
> account today - 3 acknowledgements for mails you sent to #1113916, and
> one acknowledging the creation of this bug. If you think there should
> have been others then you will need to explain what those are so the
> logs can be checked further.
>

Yes, I receive the 3 acknowledgements that my emails had been received,
but I didn't receive any of the mail sent by Christian.  (As I mentioned
in my Reply to Don, I used the "reply" link to avoid breaking thread.)

I was about to make another theory that maybe the issue is related to
the debian.org domain somehow as I didn't receive anything from
Christian which uses @debian.org email, but this is actually false as I
actually received the mail from Don who also uses a @debian.org.  And of
course I received your email from a non-@debian.org email fine also.
So, still confused.

Let me know if there are other info that I can provide for debugging.
Thanks again!

> Regards,
>
> Adam
> (sysadmin rather than BTS admin)

-- 
Regards,
Xiyue Deng

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#1260721

On Sun, 07 Sep 2025, Xiyue Deng wrote:n
> I actually received this email, likely because my email address is in
> "To" field.

Yep, but you should have received it twice, and you probably won't get
this one.x


-- 
Don Armstrong                      https://www.donarmstrong.com

He quite enjoyed the time by himself in the mornings. The day was too
early to have started going really wrong.
  -- Terry Pratchet _Only You Can Save Mankind_ p133

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