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Groups > comp.sys.mac.system > #72120 > unrolled thread

Macbook Air - battery replacement - the answer :)

Started byJeremy <jeremy0505@gmail.com>
First post2015-03-26 16:49 +0000
Last post2015-03-30 22:11 +0100
Articles 6 on this page of 46 — 19 participants

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  Macbook Air - battery replacement - the answer :) Jeremy <jeremy0505@gmail.com> - 2015-03-26 16:49 +0000
    Re: Macbook Air - battery replacement - the answer :) Sara Merriman <saramerriman@blueyonder.co.uk> - 2015-03-26 17:19 +0000
      Re: Macbook Air - battery replacement - the answer :) John <Man@the.keyboard> - 2015-03-26 19:30 +0000
        Re: Macbook Air - battery replacement - the answer :) Jeremy <jeremy0505@gmail.com> - 2015-03-26 19:44 +0000
          Re: Macbook Air - battery replacement - the answer :) Alan Browne <alan.browne@freelunchvideotron.ca> - 2015-03-26 17:10 -0400
          Re: Macbook Air - battery replacement - the answer :) John <Man@the.keyboard> - 2015-03-27 05:30 +0000
    Re: Macbook Air - battery replacement - the answer :) Your Name <YourName@YourISP.com> - 2015-03-27 09:07 +1200
      Re: Macbook Air - battery replacement - the answer :) Jolly Roger <jollyroger@pobox.com> - 2015-03-26 20:19 +0000
      Re: Macbook Air - battery replacement - the answer :) Alan Browne <alan.browne@freelunchvideotron.ca> - 2015-03-26 17:09 -0400
      Re: Macbook Air - battery replacement - the answer :) {$PW$}@womar.co.uk (Paul Womar) - 2015-03-26 21:51 +0000
        Re: Macbook Air - battery replacement - the answer :) Your Name <YourName@YourISP.com> - 2015-03-27 15:22 +1200
          Re: Macbook Air - battery replacement - the answer :) rcp27g@gmail.com - 2015-03-27 02:01 -0700
          Re: Macbook Air - battery replacement - the answer :) {$PW$}@womar.co.uk (Paul Womar) - 2015-03-27 09:00 +0000
            Re: Macbook Air - battery replacement - the answer :) Graeme Wall <rail@greywall.demon.co.uk> - 2015-03-27 09:48 +0000
              Re: Macbook Air - battery replacement - the answer :) Sara Merriman <saramerriman@blueyonder.co.uk> - 2015-03-27 11:27 +0000
                Re: Macbook Air - battery replacement - the answer :) Ant <ant@zimage.comANT> - 2015-03-27 09:34 -0700
                  Re: Macbook Air - battery replacement - the answer :) Sara Merriman <saramerriman@blueyonder.co.uk> - 2015-03-27 17:07 +0000
                    Re: Macbook Air - battery replacement - the answer :) John <Man@the.keyboard> - 2015-03-29 16:08 +0100
                Re: Macbook Air - battery replacement - the answer :) Graeme Wall <rail@greywall.demon.co.uk> - 2015-03-27 17:27 +0000
            Re: Macbook Air - battery replacement - the answer :) Your Name <YourName@YourISP.com> - 2015-03-28 10:01 +1200
              Re: Macbook Air - battery replacement - the answer :) Jolly Roger <jollyroger@pobox.com> - 2015-03-27 21:48 +0000
              Re: Macbook Air - battery replacement - the answer :) Király <ggrandish@gmail.com> - 2015-03-27 14:55 -0700
                Re: Macbook Air - battery replacement - the answer :) Lewis <g.kreme@gmail.com.dontsendmecopies> - 2015-03-27 22:40 +0000
                Re: Macbook Air - battery replacement - the answer :) dempson@actrix.gen.nz (David Empson) - 2015-03-28 22:03 +1300
              Re: Macbook Air - battery replacement - the answer :) nospam <nospam@nospam.invalid> - 2015-03-27 20:30 -0400
          Re: Macbook Air - battery replacement - the answer :) Alan Browne <alan.browne@freelunchvideotron.ca> - 2015-03-27 09:03 -0400
        Re: Macbook Air - battery replacement - the answer :) John <Man@the.keyboard> - 2015-03-27 05:39 +0000
      Re: Macbook Air - battery replacement - the answer :) Barry Margolin <barmar@alum.mit.edu> - 2015-03-26 18:43 -0400
        Re: Macbook Air - battery replacement - the answer :) John McWilliams <jpmcw@comcast.net> - 2015-03-26 18:55 -0700
        Re: Macbook Air - battery replacement - the answer :) JF Mezei <jfmezei.spamnot@vaxination.ca> - 2015-03-26 22:20 -0400
          Re: Macbook Air - battery replacement - the answer :) Your Name <YourName@YourISP.com> - 2015-03-27 18:13 +1200
            Re: Macbook Air - battery replacement - the answer :) Alan Browne <alan.browne@freelunchvideotron.ca> - 2015-03-27 09:06 -0400
          Re: Macbook Air - battery replacement - the answer :) Alan Browne <alan.browne@freelunchvideotron.ca> - 2015-03-27 09:01 -0400
          Re: Macbook Air - battery replacement - the answer :) Barry Margolin <barmar@alum.mit.edu> - 2015-03-27 10:59 -0400
        Re: Macbook Air - battery replacement - the answer :) Your Name <YourName@YourISP.com> - 2015-03-27 15:29 +1200
          Re: Macbook Air - battery replacement - the answer :) {$PW$}@womar.co.uk (Paul Womar) - 2015-03-27 09:00 +0000
            Re: Macbook Air - battery replacement - the answer :) Jeremy <jeremy0505@gmail.com> - 2015-03-27 10:22 +0000
            Re: Macbook Air - battery replacement - the answer :) Your Name <YourName@YourISP.com> - 2015-03-28 10:04 +1200
              Re: Macbook Air - battery replacement - the answer :) Jolly Roger <jollyroger@pobox.com> - 2015-03-27 21:50 +0000
              Re: Macbook Air - battery replacement - the answer :) peter@pfjames.co.uk (Peter James) - 2015-03-28 08:09 +0000
          Re: Macbook Air - battery replacement - the answer :) Barry Margolin <barmar@alum.mit.edu> - 2015-03-27 11:04 -0400
      Re: Macbook Air - battery replacement - the answer :) Electric Comet <electric-comet@mail.invalid> - 2015-03-27 20:53 -0700
    Re: Macbook Air - battery replacement - the answer :) Electric Comet <electric-comet@mail.invalid> - 2015-03-27 20:50 -0700
      Re: Macbook Air - battery replacement - the answer :) Jeremy <jeremy0505@gmail.com> - 2015-03-28 09:36 +0000
        Re: Macbook Air - battery replacement - the answer :) Electric Comet <electric-comet@mail.invalid> - 2015-03-30 12:15 -0700
          Re: Macbook Air - battery replacement - the answer :) John <Man@the.keyboard> - 2015-03-30 22:11 +0100

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#72167

FromBarry Margolin <barmar@alum.mit.edu>
Date2015-03-27 11:04 -0400
Message-ID<barmar-7B1C76.11041427032015@88-209-239-213.giganet.hu>
In reply to#72150
In article <270320151529138896%YourName@YourISP.com>,
 Your Name <YourName@YourISP.com> wrote:

> In article <barmar-B9253A.18432526032015@88-209-239-213.giganet.hu>,
> Barry Margolin <barmar@alum.mit.edu> wrote:
> > In article <270320150907541375%YourName@YourISP.com>,
> >  Your Name <YourName@YourISP.com> wrote:
> > > In article <MPG.2f7e48fafd8a852e989891@news.individual.net>, Jeremy
> > > <jeremy0505@gmail.com> wrote:
> > > > 
> > > > Posted to two groups - hoping the etiquette is correct :)
> > > > 
> > > > Booked a Genius Bar (this is in UK) appointment - and yes they were 
> > > > able 
> > > > to replace the battery while I waited - granted I had to pop to a cafe 
> > > > for 45 minutes but no hardship.
> > > > 
> > > > Ł99 incl VAT but really good service.
> > > > 
> > > > Hopefully this info will get onto the internet somewhere - would be 
> > > > useful if Apple would actually state this on their website when 
> > > > describing the options around replacement batteries.
> > > 
> > > The Genius Bar didn't replace anything since they aren't a repair tech
> > > centre. They simply handed it over to the in-store repair techs, which
> > > you could have done yourself and saved wasting a Genius Bar booking
> > > slot.
> > 
> > Are you seriously suggesting that there's an important distinction 
> > between two groups of people in the same building when they act together 
> > to solve the customer's problem? What difference does it make whether 
> > the work is done by the guy at the Genius Bar and the repair tech in the 
> > back room? He made an appointment, and Apple did the requested work.
> 
> They act together, but they are separate departments. 
> 
> It's like phoning up your ISP to pay the monthly bill, so you phone the
> tech staff who then forward your call to the accounts department ...
> yes, they can forward the phonecall and will do so politely (probably
> while thinking you're a moron for phoning the wrong department), but
> you've wasted their time - time that another person with a real tech
> problem could have used.

Well, if you get a phone menu that says "Press 1 for billing, 2 for 
technical support" and you press the wrong number, you probably are a 
moron. But I suspect at many companies, if you get past all the 
automated responses, you end up with the same front-line support people 
no matter what kind of problem you have, and it's their job to do triage 
for all the 2nd-tier support groups.

> 
> Same here. Wasting the Genius Bar staff timeslot that someone else
> could use, instead of just taking it direct to the repair staff. The
> Genius Bar staff have limited timeslots - that's why you have to book
> them.

The difference is that you can't call the repair staff directly. The 
Genius Bar is the first line of defense for all technical issues. It's 
their job to vet the problem, and pass it along as necessary.

-- 
Barry Margolin, barmar@alum.mit.edu
Arlington, MA
*** PLEASE post questions in newsgroups, not directly to me ***

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#72198

FromElectric Comet <electric-comet@mail.invalid>
Date2015-03-27 20:53 -0700
Message-ID<mf58jd$ell$6@dont-email.me>
In reply to#72135
On Fri, 27 Mar 2015 09:07:54 +1200
Your Name <YourName@YourISP.com> wrote:

> centre. They simply handed it over to the in-store repair techs, which
> you could have done yourself and saved wasting a Genius Bar booking
> slot.

you've uncovered a cover up
the real geniuses are the repair techs
let's hear it for the repair techs

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#72197

FromElectric Comet <electric-comet@mail.invalid>
Date2015-03-27 20:50 -0700
Message-ID<mf58f5$ell$5@dont-email.me>
In reply to#72120
On Thu, 26 Mar 2015 16:49:31 -0000
Jeremy <jeremy0505@gmail.com> wrote:

> £99 incl VAT but really good service.

how old was the battery
how many full charge/discharge cycles

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#72218

FromJeremy <jeremy0505@gmail.com>
Date2015-03-28 09:36 +0000
Message-ID<MPG.2f80866d5341d37e989898@news.individual.net>
In reply to#72197
In article <mf58f5$ell$5@dont-email.me>, electric-comet@mail.invalid 
says...
> 
> On Thu, 26 Mar 2015 16:49:31 -0000
> Jeremy <jeremy0505@gmail.com> wrote:
> 
> > £99 incl VAT but really good service.
> 
> how old was the battery
> how many full charge/discharge cycles
> 

2.5 years old batery. Had displayed the "service battery" status for the 
last 1.5 years or so - it was deffo premature to fail. However I ignored 
it as it didn't appear to affect the battery life too much. 

Don't know how many cycles it had been through but this is my work & 
personal laptop which is connected to the power supply the majority of 
the time and is used very heavily.

-- 
jeremy

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#72395

FromElectric Comet <electric-comet@mail.invalid>
Date2015-03-30 12:15 -0700
Message-ID<mfc7cd$pc8$2@dont-email.me>
In reply to#72218
On Sat, 28 Mar 2015 09:36:23 -0000
Jeremy <jeremy0505@gmail.com> wrote:

> 2.5 years old batery. Had displayed the "service battery" status for
> the last 1.5 years or so - it was deffo premature to fail. However I
> ignored it as it didn't appear to affect the battery life too much. 

but aapple wouldn't provide a new one, according to other thread they
may have done

> 
> Don't know how many cycles it had been through but this is my work & 
> personal laptop which is connected to the power supply the majority
> of the time and is used very heavily.

I gleaned from other posts that there was some way to determine the
battery cycles but possibly they had some other non-std technique

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#72420

FromJohn <Man@the.keyboard>
Date2015-03-30 22:11 +0100
Message-ID<3uejha1v3e6chu4ip9jco4bnn4mf79tngq@4ax.com>
In reply to#72395
On Mon, 30 Mar 2015 12:15:07 -0700, Electric Comet
<electric-comet@mail.invalid> wrote:

>On Sat, 28 Mar 2015 09:36:23 -0000
>Jeremy <jeremy0505@gmail.com> wrote:
>
>> 2.5 years old batery. Had displayed the "service battery" status for
>> the last 1.5 years or so - it was deffo premature to fail. However I
>> ignored it as it didn't appear to affect the battery life too much. 
>
>but aapple wouldn't provide a new one, according to other thread they
>may have done
>
>> 
>> Don't know how many cycles it had been through but this is my work & 
>> personal laptop which is connected to the power supply the majority
>> of the time and is used very heavily.
>
>I gleaned from other posts that there was some way to determine the
>battery cycles but possibly they had some other non-std technique

 Click on the Apple in the top left. Select "system properties" and
scroll down to "Battery". It's in there.
                                        J.

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