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Macbook Air - battery replacement - the answer :)

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  Macbook Air - battery replacement - the answer :) Jeremy <jeremy0505@gmail.com> - 2015-03-26 16:49 +0000
    Re: Macbook Air - battery replacement - the answer :) Sara Merriman <saramerriman@blueyonder.co.uk> - 2015-03-26 17:19 +0000
      Re: Macbook Air - battery replacement - the answer :) John <Man@the.keyboard> - 2015-03-26 19:30 +0000
        Re: Macbook Air - battery replacement - the answer :) Jeremy <jeremy0505@gmail.com> - 2015-03-26 19:44 +0000
          Re: Macbook Air - battery replacement - the answer :) Alan Browne <alan.browne@freelunchvideotron.ca> - 2015-03-26 17:10 -0400
          Re: Macbook Air - battery replacement - the answer :) John <Man@the.keyboard> - 2015-03-27 05:30 +0000
    Re: Macbook Air - battery replacement - the answer :) Your Name <YourName@YourISP.com> - 2015-03-27 09:07 +1200
      Re: Macbook Air - battery replacement - the answer :) Jolly Roger <jollyroger@pobox.com> - 2015-03-26 20:19 +0000
      Re: Macbook Air - battery replacement - the answer :) Alan Browne <alan.browne@freelunchvideotron.ca> - 2015-03-26 17:09 -0400
      Re: Macbook Air - battery replacement - the answer :) {$PW$}@womar.co.uk (Paul Womar) - 2015-03-26 21:51 +0000
        Re: Macbook Air - battery replacement - the answer :) Your Name <YourName@YourISP.com> - 2015-03-27 15:22 +1200
          Re: Macbook Air - battery replacement - the answer :) rcp27g@gmail.com - 2015-03-27 02:01 -0700
          Re: Macbook Air - battery replacement - the answer :) {$PW$}@womar.co.uk (Paul Womar) - 2015-03-27 09:00 +0000
            Re: Macbook Air - battery replacement - the answer :) Graeme Wall <rail@greywall.demon.co.uk> - 2015-03-27 09:48 +0000
              Re: Macbook Air - battery replacement - the answer :) Sara Merriman <saramerriman@blueyonder.co.uk> - 2015-03-27 11:27 +0000
                Re: Macbook Air - battery replacement - the answer :) Ant <ant@zimage.comANT> - 2015-03-27 09:34 -0700
                  Re: Macbook Air - battery replacement - the answer :) Sara Merriman <saramerriman@blueyonder.co.uk> - 2015-03-27 17:07 +0000
                    Re: Macbook Air - battery replacement - the answer :) John <Man@the.keyboard> - 2015-03-29 16:08 +0100
                Re: Macbook Air - battery replacement - the answer :) Graeme Wall <rail@greywall.demon.co.uk> - 2015-03-27 17:27 +0000
            Re: Macbook Air - battery replacement - the answer :) Your Name <YourName@YourISP.com> - 2015-03-28 10:01 +1200
              Re: Macbook Air - battery replacement - the answer :) Jolly Roger <jollyroger@pobox.com> - 2015-03-27 21:48 +0000
              Re: Macbook Air - battery replacement - the answer :) Király <ggrandish@gmail.com> - 2015-03-27 14:55 -0700
                Re: Macbook Air - battery replacement - the answer :) Lewis <g.kreme@gmail.com.dontsendmecopies> - 2015-03-27 22:40 +0000
                Re: Macbook Air - battery replacement - the answer :) dempson@actrix.gen.nz (David Empson) - 2015-03-28 22:03 +1300
              Re: Macbook Air - battery replacement - the answer :) nospam <nospam@nospam.invalid> - 2015-03-27 20:30 -0400
          Re: Macbook Air - battery replacement - the answer :) Alan Browne <alan.browne@freelunchvideotron.ca> - 2015-03-27 09:03 -0400
        Re: Macbook Air - battery replacement - the answer :) John <Man@the.keyboard> - 2015-03-27 05:39 +0000
      Re: Macbook Air - battery replacement - the answer :) Barry Margolin <barmar@alum.mit.edu> - 2015-03-26 18:43 -0400
        Re: Macbook Air - battery replacement - the answer :) John McWilliams <jpmcw@comcast.net> - 2015-03-26 18:55 -0700
        Re: Macbook Air - battery replacement - the answer :) JF Mezei <jfmezei.spamnot@vaxination.ca> - 2015-03-26 22:20 -0400
          Re: Macbook Air - battery replacement - the answer :) Your Name <YourName@YourISP.com> - 2015-03-27 18:13 +1200
            Re: Macbook Air - battery replacement - the answer :) Alan Browne <alan.browne@freelunchvideotron.ca> - 2015-03-27 09:06 -0400
          Re: Macbook Air - battery replacement - the answer :) Alan Browne <alan.browne@freelunchvideotron.ca> - 2015-03-27 09:01 -0400
          Re: Macbook Air - battery replacement - the answer :) Barry Margolin <barmar@alum.mit.edu> - 2015-03-27 10:59 -0400
        Re: Macbook Air - battery replacement - the answer :) Your Name <YourName@YourISP.com> - 2015-03-27 15:29 +1200
          Re: Macbook Air - battery replacement - the answer :) {$PW$}@womar.co.uk (Paul Womar) - 2015-03-27 09:00 +0000
            Re: Macbook Air - battery replacement - the answer :) Jeremy <jeremy0505@gmail.com> - 2015-03-27 10:22 +0000
            Re: Macbook Air - battery replacement - the answer :) Your Name <YourName@YourISP.com> - 2015-03-28 10:04 +1200
              Re: Macbook Air - battery replacement - the answer :) Jolly Roger <jollyroger@pobox.com> - 2015-03-27 21:50 +0000
              Re: Macbook Air - battery replacement - the answer :) peter@pfjames.co.uk (Peter James) - 2015-03-28 08:09 +0000
          Re: Macbook Air - battery replacement - the answer :) Barry Margolin <barmar@alum.mit.edu> - 2015-03-27 11:04 -0400
      Re: Macbook Air - battery replacement - the answer :) Electric Comet <electric-comet@mail.invalid> - 2015-03-27 20:53 -0700
    Re: Macbook Air - battery replacement - the answer :) Electric Comet <electric-comet@mail.invalid> - 2015-03-27 20:50 -0700
      Re: Macbook Air - battery replacement - the answer :) Jeremy <jeremy0505@gmail.com> - 2015-03-28 09:36 +0000
        Re: Macbook Air - battery replacement - the answer :) Electric Comet <electric-comet@mail.invalid> - 2015-03-30 12:15 -0700
          Re: Macbook Air - battery replacement - the answer :) John <Man@the.keyboard> - 2015-03-30 22:11 +0100

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#72174

On 2015-03-27, Your Name <YourName@YourISP.com> wrote:
> In article <1m1xpy0.1ngytcw1j1nuo5N%{$PW$}@womar.co.uk>, Paul Womar
><{$PW$}@womar.co.uk> wrote:
>> Your Name <YourName@YourISP.com> wrote:
>> > In article <1m1wv7m.1hja6qzc42pxcN%{$PW$}@womar.co.uk>, Paul Womar
>> > <{$PW$}@womar.co.uk> wrote:
>> > > 
>> > > The person that I saw at the Genius Bar for my screen repair said that
>> > > they also do the repair work so said there was a good chance that it
>> > > would be them doing the repairs as they were on shift in that role later
>> > > that night.  
>> > 
>> > No doubt some of the Genius Bar staff are *also* qualified repair
>> > techs, but most are not.
>> 
>> So the relevant factor is what colour T-shirt they are wearing at the
>> time of the repair?
>
> The "relevant factor" is that the Genius Bar does not have the tools
> nor usually the qualifications to do tech repairs. They pass on all
> repairs to the department (or at smaller stores send them to a bigger
> store's repair department).
>
> Is it *really* so difficult to understand that there are separate
> departments for specific tasks?!? Almost every business on the planet
> has them, as do "department" stores.   :-\

You're pretty full of it. The OP asked if he could get his battery
replaced at a pre-booked Genius Bar appointment. You replied saying his
wouldn't get his battery replaced at the Genius Bar, because it's not a
"tech repair center", and it would be unlikely he could get it replaced
at a tech repair center either because the MacBook is supposedly
"difficult to open". Then the OP wen to the Genius Bar, where they
replaced the battery while he waited, proving you completely wrong. It
didn't matter to the OP how many different departments there are. It
doesn't matter to me, and it doesn't matter to anyone else who brings
their Apple devices in for repair. You are the only one who seems to be
so concerned about departments and such. The rest of us just want to get
our shit fixed. If the OP had listened to you, he would have no doubt
avoided bringing it to Apple, which is silly since he says he was very
pleased with the service they completed for him. It's perfectly fine if
you just will not admit it when you are wrong. More fool you. But for
any others who are reading this, it's clear to see you were indeed
wrong. And that's a good thing.

> If you know the machine needs a physical tech repair, then you take it
> to the repair department directly, rather than wasting a Genius Bar
> timeslot. It aint exactly interstellar rocket science.  :-\

Bull. The Genius Bar is the appropriate place to start for all repairs,
since they have the knowledge and connections to get your device where
it needs to go efficiently for any repair that needs to be done. They
even have third-party Apple-authorized repair shops they work with for
devices that Apple no longer supports.

The only one wasting anyone's time here is *you*. What a dolt!

-- 
E-mail sent to this address may be devoured by my ravenous SPAM filter.
I often ignore posts from Google. Use a real news client instead.

JR

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#72176

On Friday, March 27, 2015 at 2:02:08 PM UTC-7, Your Name wrote:
> If you know the machine needs a physical tech repair, then you take it
> to the repair department directly, rather than wasting a Genius Bar
> timeslot. It aint exactly interstellar rocket science.  :-\

Maybe it's different where you live, but here, the only way to get to the Apple
Store's repair department is through the Genius Bar. Even if you know exactly
what the problem is and what you want done (in my recent case, a new hard drive
for my iMac), an appointment at the Genius Bar and having the GB run all sorts
of diagnostic tests on it was the only way to get it through to the repair
department.

-- 
K.

Q: What's the difference between a duck?
A: One of its legs are both the same.

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#72179

Okay, so one time? In band camp? Király <ggrandish@gmail.com> was all, like:
> On Friday, March 27, 2015 at 2:02:08 PM UTC-7, Your Name wrote:
>> If you know the machine needs a physical tech repair, then you take it
>> to the repair department directly, rather than wasting a Genius Bar
>> timeslot. It aint exactly interstellar rocket science.  :-\

> Maybe it's different where you live, but here, the only way to get to the Apple
> Store's repair department is through the Genius Bar. Even if you know exactly
> what the problem is and what you want done (in my recent case, a new hard drive
> for my iMac), an appointment at the Genius Bar and having the GB run all sorts
> of diagnostic tests on it was the only way to get it through to the repair
> department.

Although, I will say that once the Genius figured out that I knew what I
was talking about he skipped to the final test which confirmed the hard
drive was bad, so instead of waiting through half a dozen tests, it was
only two.

-- 
http://2blog.kreme.com
Hey, baby, I've got just the cure for that penis envy back at my
apartment...

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#72217

Király <ggrandish@gmail.com> wrote:

> On Friday, March 27, 2015 at 2:02:08 PM UTC-7, Your Name wrote:
> > If you know the machine needs a physical tech repair, then you take it
> > to the repair department directly, rather than wasting a Genius Bar
> > timeslot. It aint exactly interstellar rocket science.  :-\
> 
> Maybe it's different where you live

Your Name lives in New Zealand. We don't have any Apple Stores in New
Zealand. I don't know whether he has personal experience with Apple
Stores while travelling overseas, but I'd be more inclined to take the
word of those who do have local Apple Stores and experience with them.

> but here, the only way to get to the Apple Store's repair department is
> through the Genius Bar. Even if you know exactly what the problem is and
> what you want done (in my recent case, a new hard drive for my iMac), an
> appointment at the Genius Bar and having the GB run all sorts of
> diagnostic tests on it was the only way to get it through to the repair
> department.


-- 
David Empson
dempson@actrix.gen.nz

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#72184

In article <280320151001490749%YourName@YourISP.com>, Your Name
<YourName@YourISP.com> wrote:

> > > > The person that I saw at the Genius Bar for my screen repair said that
> > > > they also do the repair work so said there was a good chance that it
> > > > would be them doing the repairs as they were on shift in that role later
> > > > that night.  
> > > 
> > > No doubt some of the Genius Bar staff are *also* qualified repair
> > > techs, but most are not.
> > 
> > So the relevant factor is what colour T-shirt they are wearing at the
> > time of the repair?
> 
> The "relevant factor" is that the Genius Bar does not have the tools
> nor usually the qualifications to do tech repairs. They pass on all
> repairs to the department (or at smaller stores send them to a bigger
> store's repair department).

many times they do, and sometimes even fix it right in front of the
user if it's a simple fix like reseating memory. 

however, none of that matters to the user. all the user cares about is
having a working product.

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#72163

On 2015-03-26 23:22, Your Name wrote:
> In article <1m1wv7m.1hja6qzc42pxcN%{$PW$}@womar.co.uk>, Paul Womar
> <{$PW$}@womar.co.uk> wrote:
>> Your Name <YourName@YourISP.com> wrote:
>>> In article <MPG.2f7e48fafd8a852e989891@news.individual.net>, Jeremy
>>> <jeremy0505@gmail.com> wrote:
>>>>
>>>> Posted to two groups - hoping the etiquette is correct :)
>>>>
>>>> Booked a Genius Bar (this is in UK) appointment - and yes they were able
>>>> to replace the battery while I waited - granted I had to pop to a cafe
>>>> for 45 minutes but no hardship.
>>>
>>> The Genius Bar didn't replace anything since they aren't a repair tech
>>> centre. They simply handed it over to the in-store repair techs, which
>>> you could have done yourself and saved wasting a Genius Bar booking
>>> slot.
>>
>> The person that I saw at the Genius Bar for my screen repair said that
>> they also do the repair work so said there was a good chance that it
>> would be them doing the repairs as they were on shift in that role later
>> that night.
>
> No doubt some of the Genius Bar staff are *also* qualified repair
> techs, but most are not.
>
> The point was that the Genius Bar is not meant to be a tech repair
> centre. Repairs are taken out the back to be done by qualified repair
> staff.

No.  They are the first line of contact.  Similar to a auto concession 
garage where you see the "technical advisor" at the front, not the 
mechanics in the back.

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#72154

On Thu, 26 Mar 2015 21:51:30 +0000, {$PW$}@womar.co.uk (Paul Womar)
wrote:

>Your Name <YourName@YourISP.com> wrote:
>
>> In article <MPG.2f7e48fafd8a852e989891@news.individual.net>, Jeremy
>> <jeremy0505@gmail.com> wrote:
>> > 
>> > Posted to two groups - hoping the etiquette is correct :)
>> > 
>> > Booked a Genius Bar (this is in UK) appointment - and yes they were able
>> > to replace the battery while I waited - granted I had to pop to a cafe
>> > for 45 minutes but no hardship.
>>
>> The Genius Bar didn't replace anything since they aren't a repair tech
>> centre. They simply handed it over to the in-store repair techs, which
>> you could have done yourself and saved wasting a Genius Bar booking
>> slot.
>
>The person that I saw at the Genius Bar for my screen repair said that
>they also do the repair work so said there was a good chance that it
>would be them doing the repairs as they were on shift in that role later
>that night.  If you can explain how to book directly with a tech in the
>UK then I'm sure there are many of us that would like to know the
>process. 

 I once worked in a type of sort of place like that. Customers (or
"clients", sometimes) had to go through the Help-desk or Customer
Centre or Service Centre whatever they were that week to get anything
done. Some insiders did know the direct numbers of us support people
but calling us was supposed to be a no-no. Even if it did get things
fixed with less hassle.
 It was all about bean-counting. If a support call went direct it
wasn't counted and the solution wasn't recorded and the front-line
helpy guys didn't get their stats up. 
 Apple shops look to be organised the same way. 
 
>
>My Macbook Pro seems to be one of those with the graphics card issue so
>I'd like to take it back at some point and not having to see a Genius
>would certainly make the process a bit smoother.

 Not for them. 
 No audit trail, no reason to employ techs.
 Accountants don't care how busy you are, they only care how busy you
have *logged* yourself as being.
 Reality isn't real. Paperwork *is*.  
                                                 J. 

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#72144

In article <270320150907541375%YourName@YourISP.com>,
 Your Name <YourName@YourISP.com> wrote:

> In article <MPG.2f7e48fafd8a852e989891@news.individual.net>, Jeremy
> <jeremy0505@gmail.com> wrote:
> > 
> > Posted to two groups - hoping the etiquette is correct :)
> > 
> > Booked a Genius Bar (this is in UK) appointment - and yes they were able 
> > to replace the battery while I waited - granted I had to pop to a cafe 
> > for 45 minutes but no hardship.
> > 
> > Ł99 incl VAT but really good service.
> > 
> > Hopefully this info will get onto the internet somewhere - would be 
> > useful if Apple would actually state this on their website when 
> > describing the options around replacement batteries.
> 
> The Genius Bar didn't replace anything since they aren't a repair tech
> centre. They simply handed it over to the in-store repair techs, which
> you could have done yourself and saved wasting a Genius Bar booking
> slot.

Are you seriously suggesting that there's an important distinction 
between two groups of people in the same building when they act together 
to solve the customer's problem? What difference does it make whether 
the work is done by the guy at the Genius Bar and the repair tech in the 
back room? He made an appointment, and Apple did the requested work.

-- 
Barry Margolin, barmar@alum.mit.edu
Arlington, MA
*** PLEASE post questions in newsgroups, not directly to me ***

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#72147

On 3/26/15   PDT 3:43 PM, Barry Margolin wrote:
> In article <270320150907541375%YourName@YourISP.com>,
>   Your Name <YourName@YourISP.com> wrote:
>
>> In article <MPG.2f7e48fafd8a852e989891@news.individual.net>, Jeremy
>> <jeremy0505@gmail.com> wrote:
>>>
>>> Posted to two groups - hoping the etiquette is correct :)
>>>
>>> Booked a Genius Bar (this is in UK) appointment - and yes they were able
>>> to replace the battery while I waited - granted I had to pop to a cafe
>>> for 45 minutes but no hardship.
>>>
>>> £99 incl VAT but really good service.
>>>
>>> Hopefully this info will get onto the internet somewhere - would be
>>> useful if Apple would actually state this on their website when
>>> describing the options around replacement batteries.
>>
>> The Genius Bar didn't replace anything since they aren't a repair tech
>> centre. They simply handed it over to the in-store repair techs, which
>> you could have done yourself and saved wasting a Genius Bar booking
>> slot.
>
> Are you seriously suggesting that there's an important distinction
> between two groups of people in the same building when they act together
> to solve the customer's problem? What difference does it make whether
> the work is done by the guy at the Genius Bar and the repair tech in the
> back room? He made an appointment, and Apple did the requested work.
>
Good point.

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#72148

On 15-03-26 18:43, Barry Margolin wrote:

> Are you seriously suggesting that there's an important distinction 
> between two groups of people in the same building when they act together 
> to solve the customer's problem? 


Me to Genius person: "I need to change power supply for my 2009 Mac Pro."

Genius: you need to bring your unit here so I can power it up and check
it before I can schedule a time when you bring your unit it for repairs
if necessary.

And only once the unit is brought in for repairs would spare parts be
ordered he said. So it wasn't even a case of "let me know when the spare
power supply has arrived so I can bring my unit in".

End result: got power supply from internet. (Apple doesn't sell parts)

If I could have scheduled a repair appointment where I bring unit in to
be repaired while I waited, I would have considered it.

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#72152

In article <5514be63$0$14761$b1db1813$46decd27@news.astraweb.com>, JF
Mezei <jfmezei.spamnot@vaxination.ca> wrote:
> On 15-03-26 18:43, Barry Margolin wrote:
> > 
> > Are you seriously suggesting that there's an important distinction 
> > between two groups of people in the same building when they act together 
> > to solve the customer's problem? 
> 
> Me to Genius person: "I need to change power supply for my 2009 Mac Pro."
> 
> Genius: you need to bring your unit here so I can power it up and check
> it before I can schedule a time when you bring your unit it for repairs
> if necessary.
> 
> And only once the unit is brought in for repairs would spare parts be
> ordered he said. So it wasn't even a case of "let me know when the spare
> power supply has arrived so I can bring my unit in".
> 
> End result: got power supply from internet. (Apple doesn't sell parts)
> 
> If I could have scheduled a repair appointment where I bring unit in to
> be repaired while I waited, I would have considered it.

Mac Pros aren't hugely common, so they probably don't keep parts in
stock for them, especially older models. They are unlikely to order a
part first in case you change your mind, then they're stuck with a part
they can't use.

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#72164

On 2015-03-27 02:13, Your Name wrote:
> In article <5514be63$0$14761$b1db1813$46decd27@news.astraweb.com>, JF
> Mezei <jfmezei.spamnot@vaxination.ca> wrote:
>> On 15-03-26 18:43, Barry Margolin wrote:
>>>
>>> Are you seriously suggesting that there's an important distinction
>>> between two groups of people in the same building when they act together
>>> to solve the customer's problem?
>>
>> Me to Genius person: "I need to change power supply for my 2009 Mac Pro."
>>
>> Genius: you need to bring your unit here so I can power it up and check
>> it before I can schedule a time when you bring your unit it for repairs
>> if necessary.
>>
>> And only once the unit is brought in for repairs would spare parts be
>> ordered he said. So it wasn't even a case of "let me know when the spare
>> power supply has arrived so I can bring my unit in".
>>
>> End result: got power supply from internet. (Apple doesn't sell parts)
>>
>> If I could have scheduled a repair appointment where I bring unit in to
>> be repaired while I waited, I would have considered it.
>
> Mac Pros aren't hugely common, so they probably don't keep parts in
> stock for them, especially older models. They are unlikely to order a
> part first in case you change your mind, then they're stuck with a part
> they can't use.

No.  Apple Montreal are a-holes when it comes to support.  I had a bad 
hard disk a few years ago:

They insisted on the following:
1. Book appointment with Genius - bring iMac.
2. Get their appraisal and then they book the repair.
3. Turnaround time 5 - 10 business days.

Even though it was a warranted repair I just bought a new hard disk and 
did it myself.

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#72162

On 2015-03-26 22:20, JF Mezei wrote:
> On 15-03-26 18:43, Barry Margolin wrote:
>
>> Are you seriously suggesting that there's an important distinction
>> between two groups of people in the same building when they act together
>> to solve the customer's problem?
>
>
> Me to Genius person: "I need to change power supply for my 2009 Mac Pro."
>
> Genius: you need to bring your unit here so I can power it up and check
> it before I can schedule a time when you bring your unit it for repairs
> if necessary.
>
> And only once the unit is brought in for repairs would spare parts be
> ordered he said. So it wasn't even a case of "let me know when the spare
> power supply has arrived so I can bring my unit in".
>
> End result: got power supply from internet. (Apple doesn't sell parts)
>
> If I could have scheduled a repair appointment where I bring unit in to
> be repaired while I waited, I would have considered it.


This is the Apple Montreal experience.

Utter shit, wot.

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#72166

In article <5514be63$0$14761$b1db1813$46decd27@news.astraweb.com>,
 JF Mezei <jfmezei.spamnot@vaxination.ca> wrote:

> On 15-03-26 18:43, Barry Margolin wrote:
> 
> > Are you seriously suggesting that there's an important distinction 
> > between two groups of people in the same building when they act together 
> > to solve the customer's problem? 
> 
> 
> Me to Genius person: "I need to change power supply for my 2009 Mac Pro."
> 
> Genius: you need to bring your unit here so I can power it up and check
> it before I can schedule a time when you bring your unit it for repairs
> if necessary.
> 
> And only once the unit is brought in for repairs would spare parts be
> ordered he said. So it wasn't even a case of "let me know when the spare
> power supply has arrived so I can bring my unit in".
> 
> End result: got power supply from internet. (Apple doesn't sell parts)
> 
> If I could have scheduled a repair appointment where I bring unit in to
> be repaired while I waited, I would have considered it.

But that isn't what happened. He scheduled a time with a Genius, brought 
it in, the Genius sent it to the back room, the work got done while he 
waited, and he walked out with the fixed device.

So the only issue is that the work wasn't actually done by the Genius. 
But as far as the customer is concerned, it might as well have been.

-- 
Barry Margolin, barmar@alum.mit.edu
Arlington, MA
*** PLEASE post questions in newsgroups, not directly to me ***

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#72150

In article <barmar-B9253A.18432526032015@88-209-239-213.giganet.hu>,
Barry Margolin <barmar@alum.mit.edu> wrote:
> In article <270320150907541375%YourName@YourISP.com>,
>  Your Name <YourName@YourISP.com> wrote:
> > In article <MPG.2f7e48fafd8a852e989891@news.individual.net>, Jeremy
> > <jeremy0505@gmail.com> wrote:
> > > 
> > > Posted to two groups - hoping the etiquette is correct :)
> > > 
> > > Booked a Genius Bar (this is in UK) appointment - and yes they were able 
> > > to replace the battery while I waited - granted I had to pop to a cafe 
> > > for 45 minutes but no hardship.
> > > 
> > > £99 incl VAT but really good service.
> > > 
> > > Hopefully this info will get onto the internet somewhere - would be 
> > > useful if Apple would actually state this on their website when 
> > > describing the options around replacement batteries.
> > 
> > The Genius Bar didn't replace anything since they aren't a repair tech
> > centre. They simply handed it over to the in-store repair techs, which
> > you could have done yourself and saved wasting a Genius Bar booking
> > slot.
> 
> Are you seriously suggesting that there's an important distinction 
> between two groups of people in the same building when they act together 
> to solve the customer's problem? What difference does it make whether 
> the work is done by the guy at the Genius Bar and the repair tech in the 
> back room? He made an appointment, and Apple did the requested work.

They act together, but they are separate departments. 

It's like phoning up your ISP to pay the monthly bill, so you phone the
tech staff who then forward your call to the accounts department ...
yes, they can forward the phonecall and will do so politely (probably
while thinking you're a moron for phoning the wrong department), but
you've wasted their time - time that another person with a real tech
problem could have used.

Same here. Wasting the Genius Bar staff timeslot that someone else
could use, instead of just taking it direct to the repair staff. The
Genius Bar staff have limited timeslots - that's why you have to book
them.

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#72156

Your Name <YourName@YourISP.com> wrote:

> They act together, but they are separate departments. 

No doubt that different people have different roles.  But you seem to be
trying to force a distinction that Apple do not make externally, in facy
I'd say they try quite hard to say that the Genius Bar is the only place
you need for technical support.

> It's like phoning up your ISP to pay the monthly bill, so you phone the
> tech staff who then forward your call to the accounts department ...
> yes, they can forward the phonecall and will do so politely (probably
> while thinking you're a moron for phoning the wrong department), but
> you've wasted their time - time that another person with a real tech
> problem could have used.

I don't think it's quite like that.  More like a helpdesk where the
organisation wants a single point of entry and does its best to mask the
other teams behind it to make it difficult to contact them directly.
The message externally is "If have a problem then you take it to a
Genius".  Can you point me at any Apple documentation that suggests this
department are publically accessible?

> Same here. Wasting the Genius Bar staff timeslot that someone else
> could use, instead of just taking it direct to the repair staff. The
> Genius Bar staff have limited timeslots - that's why you have to book
> them.

The point is that many of us would like not to waste the slots for this
stuff, and I would certainly like to not have to sit there and wait 15
minutes whilst someone else is having the OS on their Mac or iPhone
reinstalled or some other task.  As I mentioned, my last repair was a
screen fault, the issue was visible within about 2 seconds of powering
the machine up so it was clear from the off.  However it still took
about 15 minutes and a change of Genuis before they'd managed to book
the machine in and take it off of me.
You've not really commented on HOW to actually do what you suggest.  So
maybe you can clarify what store you have had this experience in and for
what kind of repair?
-- 
-> The email address used in this message *IS* valid <-

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#72160

In article <1m1xpcj.zpubhfly1zyuN%{$PW$}@womar.co.uk>, {$PW$}
@womar.co.uk says...
> You've not really commented on HOW to actually do what you suggest.  So
> maybe you can clarify what store you have had this experience in and for
> what kind of repair?
> 

I would ignore him - he's behaving like a complete pillock.

-- 
jeremy

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#72173

In article <1m1xpcj.zpubhfly1zyuN%{$PW$}@womar.co.uk>, Paul Womar
<{$PW$}@womar.co.uk> wrote:

> Your Name <YourName@YourISP.com> wrote:
> 
> > They act together, but they are separate departments. 
> 
> No doubt that different people have different roles.  But you seem to be
> trying to force a distinction that Apple do not make externally, in facy
> I'd say they try quite hard to say that the Genius Bar is the only place
> you need for technical support.

Good grief ... the sheer brainless idiocy of the average Internet user
is astounding. What part of "separate departments" is so difficult to
understand?!?!?!?!? 

The really should take out that clause on modems that says "switch
brain off before use".  :-\

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#72175

On 2015-03-27, Your Name <YourName@YourISP.com> wrote:
> In article <1m1xpcj.zpubhfly1zyuN%{$PW$}@womar.co.uk>, Paul Womar
><{$PW$}@womar.co.uk> wrote:
>
>> Your Name <YourName@YourISP.com> wrote:
>> 
>> > They act together, but they are separate departments. 
>> 
>> No doubt that different people have different roles.  But you seem to be
>> trying to force a distinction that Apple do not make externally, in facy
>> I'd say they try quite hard to say that the Genius Bar is the only place
>> you need for technical support.
>
> Good grief ... the sheer brainless idiocy of the average Internet user
> is astounding.

The irony is you're very near the top of that list.

> What part of "separate departments" is so difficult to
> understand?!?!?!?!? 

What part of "it doesn't fucking matter" do you not understand? The only
one hemming and hawing over different departments here is *you*, and it
simply does not matter.

-- 
E-mail sent to this address may be devoured by my ravenous SPAM filter.
I often ignore posts from Google. Use a real news client instead.

JR

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#72214

Your Name <YourName@YourISP.com> wrote:

> In article <1m1xpcj.zpubhfly1zyuN%{$PW$}@womar.co.uk>, Paul Womar
> <{$PW$}@womar.co.uk> wrote:
> 
> > Your Name <YourName@YourISP.com> wrote:
> > 
> > > They act together, but they are separate departments. 
> > 
> > No doubt that different people have different roles.  But you seem to be
> > trying to force a distinction that Apple do not make externally, in facy
> > I'd say they try quite hard to say that the Genius Bar is the only place
> > you need for technical support.
> 
> Good grief ... the sheer brainless idiocy of the average Internet user
> is astounding. What part of "separate departments" is so difficult to
> understand?!?!?!?!? 
> 
> The really should take out that clause on modems that says "switch
> brain off before use".  :-\
If you were a 14th century Catholic you would be arguing as to how many
angels could dance on the head of a pin.  An equally pointless and
fatuous argument.

Peter

-- 
It is necessary for the good man to do nothing for evil to triumph.

Attributed to Edmund Burke 1729 - 1797

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