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Re: Changes in Apple support policy?

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From	Jolly Roger <jollyroger@pobox.com>
Newsgroups	comp.sys.mac.system
Subject	Re: Changes in Apple support policy?
Date	8 Jul 2014 23:18:59 GMT
Organization	People for the Ethical Treatment of Pirates
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On 2014-07-08, David Fritzinger <dfritzin@nospam.mac.com> wrote:
> In article <c22hncF9jU6@mid.individual.net>,
>  Jolly Roger <jollyroger@pobox.com> wrote:
>
>> On 2014-07-08, David Fritzinger <dfritzin@nospam.mac.com> wrote:
>> > Has Apple changed their support policy? About a month ago, I had a 
>> > problem with the Contacts App, and Apple support worked the whole issue 
>> > with me. Today, I am having a Mail problem on my 2010 iMac, running 
>> > Mountain Lion, and when I tried to contact Apple support, my only option 
>> > was to pay $19 for a support call or chat? What is going on?
>> 
>> Never heard of that. Did you start here?:
>> 
>> <http://www.apple.com/support/contact/>
>
> Yes, I did. When I got to the page asking what kind of support I wanted, 
> I was told free support for my product was no longer available, and 
> coverage would cost $19 US for support fixing a single incident. While I 
> know that my Applecare ended about a year ago, it is support for some 
> software that has suddenly gone wonky on my iMac (but not my other Apple 
> products). This is covered in more detail in my post in 
> com.sys.mac.apps. I would have thought that Apple would offer support 
> for this type of thing.

I think they might make occasional exceptions; but that's completely up
to them, and beyond the warranty support you purchased.

-- 
E-mail sent to this address may be devoured by my ravenous SPAM filter.
I often ignore posts from Google. Use a real news client instead.

JR

Thread

Changes in Apple support policy? David Fritzinger <dfritzin@nospam.mac.com> - 2014-07-08 10:23 -0400
  Re: Changes in Apple support policy? Lloyd  E Parsons <lloydp21@live.com> - 2014-07-08 09:26 -0500
    Re: Changes in Apple support policy? David Fritzinger <dfritzin@nospam.mac.com> - 2014-07-08 10:34 -0400
      Re: Changes in Apple support policy? Lloyd  E Parsons <lloydp21@live.com> - 2014-07-08 09:50 -0500
      Re: Changes in Apple support policy? Jolly Roger <jollyroger@pobox.com> - 2014-07-08 15:41 +0000
  Re: Changes in Apple support policy? Jolly Roger <jollyroger@pobox.com> - 2014-07-08 15:40 +0000
    Re: Changes in Apple support policy? David Fritzinger <dfritzin@nospam.mac.com> - 2014-07-08 15:59 -0400
      Re: Changes in Apple support policy? Jolly Roger <jollyroger@pobox.com> - 2014-07-08 23:18 +0000
  Re: Changes in Apple support policy? howdy@doody.com - 2014-07-09 07:39 -0500
    Re: Changes in Apple support policy? erilar <drache@chibardun.net.invalid> - 2014-07-09 15:41 -0500

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