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Re: Internet connection

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On 2014-02-08, Michelle <michelle@michelle.org> wrote:
> Alan Browne <alan.browne@FreelunchVideotron.ca> wrote:
>> On 2014.02.08, 11:43 , Michelle wrote:
>>>
>>> I can't connect to the internet with my iMac. Itried connecting with
>>> Ethernet and via wifi to my router with no success. But my iPhone
>>> can connect, using the same router and cable modem. I turned off
>>> mobile data on the iPhone to make sure the connection was through
>>> the router.
>>> 
>>> If this doesn't clear up, I'll have to take the computer to the
>>> Genius Bar.  Any suggestions for trouble shooting before I have to
>>> resort to that?
>> 
>> - restart your router (unplug and replug is usually enough, or maybe
>> 30+ seconds) 
>> - turn off, and turn back on the WiFi service in the router menu 
>> - force a new DHCP reservation in the router menus (I seem to recall
>> you set it to some really long period)
>> - force a new DHCP reservation in sys prefs
>> - (Disconnect/Connect)
>> - restart your computer
>> - restart your cable modem
>> - I know this doesn't sound right, but it has cleared things here
>> before.
>> 
>> I very much doubt you need to go to the g-bar.
>
> I tried all of the physical items except turning off the computer.
> I'll try turning it off and on; if that doesn't work, I'll try the
> software suggestions.

Is your router perhaps configured with MAC filtering enabled? If so, you
probably need to add the iMac's MAC address(es) to allow it to join the
network. Also, I recommend turning that feature off - more trouble than
it's worth.

What are the symptoms? Do you get an IP address in System Preferences >
Network at all? If so, what is it? Are there values in the Router, DNS,
and Search Domains fields?

Have you checked the system / console logs to see if there are any
messages posted there when you try to connect?

-- 
E-mail sent to this address may be devoured by my ravenous SPAM filter.
I often ignore posts from Google. Use a real news client instead.

JR

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Internet connection Michelle <michelle@michelle.org> - 2014-02-08 16:43 +0000
  Re: Internet connection Alan Browne <alan.browne@FreelunchVideotron.ca> - 2014-02-08 11:53 -0500
    Re: Internet connection Michelle <michelle@michelle.org> - 2014-02-08 17:13 +0000
      Re: Internet connection Alan Browne <alan.browne@FreelunchVideotron.ca> - 2014-02-08 12:18 -0500
        Re: Internet connection Michelle Steiner <michelle@michelle.org> - 2014-02-08 10:35 -0700
      Re: Internet connection Jolly Roger <jollyroger@pobox.com> - 2014-02-08 17:25 +0000
        Re: Internet connection Michelle Steiner <michelle@michelle.org> - 2014-02-08 10:37 -0700
          Re: Internet connection Jolly Roger <jollyroger@pobox.com> - 2014-02-08 21:09 +0000
  Re: Internet connection Warren Oates <warren.oates@gmail.com> - 2014-02-08 12:27 -0500
    Re: Internet connection Michelle Steiner <michelle@michelle.org> - 2014-02-08 10:38 -0700
      Re: Internet connection Michael Vilain <vilain@NOspamcop.net> - 2014-02-08 17:16 -0800
  Re: Internet connection David Ritz <dritz@mindspring.com> - 2014-02-08 11:38 -0600
  Re: Internet connection JF Mezei <jfmezei.spamnot@vaxination.ca> - 2014-02-08 12:59 -0500

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