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Facebook help.

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  Facebook help. MacGuy <flyme2009@yahoo.com> - 2014-03-01 08:08 -0800
    Re: Facebook help. Michael Vilain <vilain@NOspamcop.net> - 2014-03-01 10:25 -0800
      Re: Facebook help. MacGuy <flyme2009@yahoo.com> - 2014-03-02 13:08 -0800
        Re: Facebook help. Michael Vilain <vilain@NOspamcop.net> - 2014-03-02 15:28 -0800
          Re: Facebook help. MacGuy <flyme2009@yahoo.com> - 2014-03-04 21:14 -0800
            Re: Facebook help. nospam <nospam@nospam.invalid> - 2014-03-05 00:39 -0500
            Re: Facebook help. Michael Vilain <vilain@NOspamcop.net> - 2014-03-04 21:53 -0800
              Re: Facebook help. nospam <nospam@nospam.invalid> - 2014-03-05 00:54 -0500
                Re: Facebook help. Warren Oates <warren.oates@gmail.com> - 2014-03-05 07:48 -0500
                  Re: Facebook help. nospam <nospam@nospam.invalid> - 2014-03-05 10:00 -0500
                    Re: Facebook help. Warren Oates <warren.oates@gmail.com> - 2014-03-05 11:48 -0500
                      Re: Facebook help. nospam <nospam@nospam.invalid> - 2014-03-05 12:17 -0500
              Re: Facebook help. MacGuy <flyme2009@yahoo.com> - 2014-03-05 06:34 -0800
                Re: Facebook help. nospam <nospam@nospam.invalid> - 2014-03-05 10:00 -0500
                  Re: Facebook help. MacGuy <flyme2009@yahoo.com> - 2014-03-08 08:29 -0800
                    Re: Facebook help. Warren Oates <warren.oates@gmail.com> - 2014-03-08 13:50 -0500
                      Re: Facebook help. MacGuy <flyme2009@yahoo.com> - 2014-03-11 07:54 -0700
                        Re: Facebook help. MacGuy <flyme2009@yahoo.com> - 2014-03-23 13:26 -0700
                          Re: Facebook help. Warren Oates <warren.oates@gmail.com> - 2014-03-23 16:31 -0400
                            Re: Facebook help. MacGuy <flyme2009@yahoo.com> - 2014-03-23 17:33 -0700
                              Re: Facebook help. dempson@actrix.gen.nz (David Empson) - 2014-03-24 14:45 +1300
                                Re: Facebook help. MacGuy <flyme2009@yahoo.com> - 2014-03-23 21:21 -0700
                                  Re: Facebook help. Davoud <star@sky.net> - 2014-03-24 01:04 -0400
                                  Re: Facebook help. dempson@actrix.gen.nz (David Empson) - 2014-03-24 18:28 +1300
                                    Re: Facebook help. Michael Vilain <vilain@NOspamcop.net> - 2014-03-26 07:53 -0700
                                    Re: Facebook help. MacGuy <flyme2009@yahoo.com> - 2014-03-28 11:04 -0700
                              Re: Facebook help. Patty Winter <patty1@wintertime.com> - 2014-03-24 18:12 +0000
                                Re: Facebook help. Davoud <star@sky.net> - 2014-03-25 00:21 -0400
                          Re: Facebook help. nospam <nospam@nospam.invalid> - 2014-03-23 16:38 -0400
                          Re: Facebook help. Lewis <g.kreme@gmail.com.dontsendmecopies> - 2014-03-24 01:34 +0000
                            Re: Facebook help. Warren Oates <warren.oates@gmail.com> - 2014-03-24 08:33 -0400
    Re: Facebook help. Matthew Lybanon <lybanon@earthlink.net> - 2014-03-02 16:24 -0600

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#21635

MacGuy <flyme2009@yahoo.com> wrote:

> Imac
> OS 10.9.2
> QT Player 10.3
> Safari 7.0.2
> 
> Warren I'll give you the highlights.
> 
> Family member sent me a couple videos (.mov). She took them with an
> iphone. They play perfectly on her mac book pro. I received them via email
> but unable to open them. She sent them to my FB page, as a message, and I
> can see them fine (on FB) but I'm unable to download them from FB. Called
> Apple. They said Mavericks should fix it. I am now on mavericks and still
> unable to open these specific .mov files.

That isn't normal, as a video taken on an iPhone is in H.264 format,
which works fine in QuickTime Player 10.x.

Save the email attachment as a file then open it in QuickTime Player.
Use the Movie Inspector (Command-I) to see the technical details about
the movie. The field of interest is the one which says "Format", which
lists both the audio and video formats used in the movie. Tell us what
that field says.

It seems most likely that something is messed up your system which is
preventing QuickTime Player 10.x from viewing video in H.264 format.
Either that, or the file is corrupted in some way which QuickTime isn't
complaining about.

Can you view _other_ video files saved from iPhones or iPads, or is it
just the ones from this family member which are causing problems?

For that matter, can you use QuickTime Player to make a new movie
recording from your camera, save that, and play it? That also uses H.264
so should work as well (or as badly) as a QuickTime movie from an
iPhone.


If this .MOV file wasn't from an iPhone, I'd suggest downloading and
installing QuickTime Player 7, and seeing if that has any better luck:

http://support.apple.com/kb/DL923

-- 
David Empson
dempson@actrix.gen.nz

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#21636

David,

I emailed myself a video I took with my iPhone and it played, on my iMac, just fine. When I attempt to open the videos in question, I get the following window:


QuickTime Player can't open "IMG_4421.MOV".
To see if additional software is available that will enable QuickTime Player to open the movie, click Tell Me More.


When I click on tell me more I get a web page that is geared more towards the advanced user. I didn't get much out of it, but here it is.

http://support.apple.com/kb/HT3775?viewlocale =en_US

I did a Get Info on one of the problem videos.

Dimensions: 1080 × 1920 Codecs: H.264, AAC
Color profile: HD (1-1-1)
Duration: 00:44
Audio channels: 1 Encoding software: 7.0.4

BTW, I had her send me the videos twice, same problem.

Is it time to give up?

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#21637

MacGuy:
> BTW, I had her send me the videos twice, same problem.
> 
> Is it time to give up?

Maybe its time for her to get a free Dropbox account and put the videos
in the public folder and send you a URL for downloading. I often move
large HD videos this way with my paid Dropbox account (same as free,
more storage).

-- 
I agree with almost everything that you have said and almost everything that
you will say in your entire life.

usenet *at* davidillig dawt cawm

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#21638

MacGuy <flyme2009@yahoo.com> wrote:

> David,
> 
> I emailed myself a video I took with my iPhone and it played, on my iMac,
> just fine. When I attempt to open the videos in question, I get the
> following window:
> 
> 
> QuickTime Player can't open "IMG_4421.MOV".
> To see if additional software is available that will enable QuickTime
> Player to open the movie, click Tell Me More.
> 
> 
> When I click on tell me more I get a web page that is geared more towards
> the advanced user. I didn't get much out of it, but here it is.
> 
> http://support.apple.com/kb/HT3775?viewlocale =en_US
> 
> I did a Get Info on one of the problem videos.
> 
> Dimensions: 1080 ◊ 1920 Codecs: H.264, AAC
> Color profile: HD (1-1-1)
> Duration: 00:44
> Audio channels: 1 Encoding software: 7.0.4
> 
> BTW, I had her send me the videos twice, same problem.
> 
> Is it time to give up?

The evidence suggests the problem is that the delivery method (e-mail)
isn't working, probably due to the file size.

I suspect the movie file has been truncated leaving just enough header
information for QuickTime to recognise what is supposed to be in the
file and its playback duration, but the video/audio data is partly or
completely missing. If so, this is likely to be due to a badly behaved
mail server somewhere between your family member and your mail provider
which is truncating the message (and therefore chopping off part of the
attached file) rather than rejecting it outright for being too big.

As a rough estimate, a 44 second video from a recent iPhone would be
somewhat over 100 MB, which is significantly larger than many email
servers will allow as an attachment size, especially once allowing for
the standard encoding method for attachments, which would increase the
size of the message by a further 33%.

The correct solution (as suggested by Davoud in the parallel followup)
is to use a web-based method of sending a large file, such as a free
Dropbox account, or some other online service specifically intended to
share video files (privately) and let you download your own copy rather
than just watching it in a web browser (as Facebook apparently does).

-- 
David Empson
dempson@actrix.gen.nz

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#21668

In article <1lj0yvz.trmxwrkpdw86N%dempson@actrix.gen.nz>,
 dempson@actrix.gen.nz (David Empson) wrote:

> MacGuy <flyme2009@yahoo.com> wrote:
> 
> > David,
> > 
> > I emailed myself a video I took with my iPhone and it played, on my iMac,
> > just fine. When I attempt to open the videos in question, I get the
> > following window:
> > 
> > 
> > QuickTime Player can't open "IMG_4421.MOV".
> > To see if additional software is available that will enable QuickTime
> > Player to open the movie, click Tell Me More.
> > 
> > 
> > When I click on tell me more I get a web page that is geared more towards
> > the advanced user. I didn't get much out of it, but here it is.
> > 
> > http://support.apple.com/kb/HT3775?viewlocale =en_US
> > 
> > I did a Get Info on one of the problem videos.
> > 
> > Dimensions: 1080 × 1920 Codecs: H.264, AAC
> > Color profile: HD (1-1-1)
> > Duration: 00:44
> > Audio channels: 1 Encoding software: 7.0.4
> > 
> > BTW, I had her send me the videos twice, same problem.
> > 
> > Is it time to give up?
> 
> The evidence suggests the problem is that the delivery method (e-mail)
> isn't working, probably due to the file size.
> 
> I suspect the movie file has been truncated leaving just enough header
> information for QuickTime to recognise what is supposed to be in the
> file and its playback duration, but the video/audio data is partly or
> completely missing. If so, this is likely to be due to a badly behaved
> mail server somewhere between your family member and your mail provider
> which is truncating the message (and therefore chopping off part of the
> attached file) rather than rejecting it outright for being too big.
> 
> As a rough estimate, a 44 second video from a recent iPhone would be
> somewhat over 100 MB, which is significantly larger than many email
> servers will allow as an attachment size, especially once allowing for
> the standard encoding method for attachments, which would increase the
> size of the message by a further 33%.
> 
> The correct solution (as suggested by Davoud in the parallel followup)
> is to use a web-based method of sending a large file, such as a free
> Dropbox account, or some other online service specifically intended to
> share video files (privately) and let you download your own copy rather
> than just watching it in a web browser (as Facebook apparently does).

Dropbox is a great solution for this. The Mac integration makes it super 
easy to drop a file into the Dropbox folder, right-click on it, and have 
the Dropbox link copied into your paste buffer.  Then just paste the 
link into an email.

Alternately, she could do the same thing with an iCloud disk.  But I 
don't know the sharing options or how to go forward.  Google Drive is 
more kludgy to share links (more steps).

-- 
DeeDee, don't press that button!  DeeDee!  NO!  Dee...
[I filter all Goggle Groups posts, so any reply may be automatically ignored]

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#21687

File size, I think you're correct. Not being as computer literate as I would like, file size never came to mind. I have run into email file size issues in the past. Thanks

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#21643

In article <fe9c5e8e-8a37-43fd-8a2e-981ea5c5da1b@googlegroups.com>,
MacGuy  <flyme2009@yahoo.com> wrote:
>
>Family member sent me a couple videos (.mov). She took them with an
>iphone. They play perfectly on her mac book pro. I received them via
>email but unable to open them. She sent them to my FB page, as a
>message, and I can see them fine (on FB) but I'm unable to download them
>from FB. Called Apple. They said Mavericks should fix it. I am now on
>mavericks and still unable to open these specific .mov files.

As others have mentioned, this sounds like a codec problem. Can you
not view the file's properties when you open it in QT (even though
it won't actually play)?

As for your download problem, I'm not on FB, so I don't know what
the usual method is for downloading files from a FB page, but does
Safari have some equivalent of Firefox's "Page Info" menu item? If
so, you should be able to find the movie on that list and click
"Save as..." If there isn't such an option in Safari, try it with
Firefox. But that still won't help you play the file once you
download it...


Patty

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#21653

MacGuy:
> >Family member sent me a couple videos (.mov). She took them with an
> >iphone. They play perfectly on her mac book pro. I received them via
> >email but unable to open them. She sent them to my FB page, as a
> >message, and I can see them fine (on FB) but I'm unable to download them
> >from FB. Called Apple. They said Mavericks should fix it. I am now on
> >mavericks and still unable to open these specific .mov files.

Something else has occurred to me since my earlier recommendation to
use Dropbox. Even if the FB download worked perfectly, FB's video
encoding algorithms are horrible; they ruin the quality of HD video by
blurring it.

Another good way to facilitate the downloading of videos is to post
them to a free Flickr account. The quality is far superior to FB.

-- 
I agree with almost everything that you have said and almost everything that
you will say in your entire life.

usenet *at* davidillig dawt cawm

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#21631

In article <a6fb15ad-22be-4467-8aad-c446843ef133@googlegroups.com>,
MacGuy <flyme2009@yahoo.com> wrote:

> The conclusion is I'm out of luck. I installed 10.9.2 hoping that would allow
> me to view .mov and it does not. Applecare's only suggestion was moving up to
> mavericks. 

they're idiots. the native format for quicktime is .mov.

however, you almost certainly need to install a codec because it uses
something non-standard. open the movie, get its properties and find out
what codec is needed. 

> Is there a better QT player than the stock player?

the player included with quicktime 7 is much better than the one with
quicktime x. everything about quicktime 7 is better than quicktime x. 

i don't know if it still works with mavericks though. maybe one day
apple will make quicktime x not suck but it's been several years so
that's not likely anytime soon.

however, the problem is not the player. it's the codec.

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#21634

In message <a6fb15ad-22be-4467-8aad-c446843ef133@googlegroups.com> 
  MacGuy <flyme2009@yahoo.com> wrote:
> The conclusion is I'm out of luck. I installed 10.9.2 hoping that would allow me to view .mov and it does not. Applecare's only suggestion was moving up to mavericks. 

Have you yet answered the question about what kind of video it is?

-- 
Don't just *do* something: *sit* there!

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#21641

In article <slrnliv2ta.4s1.g.kreme@amelia.local>,
 Lewis <g.kreme@gmail.com.dontsendmecopies> wrote:

> 
> Have you yet answered the question about what kind of video it is?

He said it was a h264. Mr Empson is probably right: the file is being 
mangled by some mail server(s) because of its size.
-- 
Where's the Vangelis music?
Pris' tongue is sticking out in in the wide shot after Batty has kissed her.
They have put back more tits into the Zhora dressing  room scene.
  -- notes for Blade Runner

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#21285

In article <2a1c6b28-a1fb-4f14-8fec-ffe325f2df44@googlegroups.com>,
 MacGuy <flyme2009@yahoo.com> wrote:

> If there is a Facebook expert in this group maybe you can help me. I've been 
> sent a video via Facebook but I don't know how to get it from Facebook 
> message to my desktop. I have mac osx and safari/google chrome/firefox. Any 
> ideas would be appreciated. BTW, the video was first sent to my regular email 
> but I wasn't able to open it. So I had it sent to me via a Facebook message 
> and I was able to view it. I would still like to get it off FB and onto my 
> desktop. Thanks.

You say the video was first sent to your regular email but you couldn't 
open it.  What type of file was it (what was the suffix?)‹there are 
several types of video files?  You may only need to get a new (possibly 
free) program to view the file.  At least, the information might help 
others tell you what you need to do.

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