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Re: DiskWarrior 5 Manual?--Answer

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On 3/14/15 12:53 p, Fred Moore wrote:
> On 3/13/15 9:43 a, Fred Moore wrote:
>> On 3/13/15 9:32 a, Jolly Roger wrote:
>>> On 2015-03-13, Fred Moore <fmoore@gcfn.org> wrote:
>>>> On 3/12/15 6:29 p, Jolly Roger wrote:
>>>>> On 2015-03-12, Fred Moore <fmoore@gcfn.org> wrote:
>>>>>> Can anyone tell me where I can get the DW5 manual? I have checked the
>>>>>> Alsoft site and Googled, but AFAICT you can only get it from the
>>>>>> thumbdrive they send you. I'd like to read through it before
>>>>>> ordering. TIA
>>>>>
>>>>> Why not just ask their sales department for it?:
>>>>>
>>>>> Sales.Info@Alsoft.com
>>>>
>>>> Hmm. Well, that's an interesting thought. Though if the company doesn't
>>>> post a link to the manual on the site, I don't know why sales would be
>>>> authorized to give it out; but stranger things have happened.
>>>>
>>>> I'll give it a try. Thanks for the suggestion.
>>>
>>> The way you worded it above is how you should ask them, since you seem
>>> to indicate you ant to order, but would like to read the manual first.
>>> If it resulted in a sale, I don't see why they wouldn't at least
>>> consider it.
>>
>> (Wow, this has turned into instant messaging!)
>>
>> Excellent point and I just emailed sales using the language above, so
>> we'll see. I still don't understand why they don't have a clear link on
>> their site. It's like they want to hide it. I'm sure I'm not the only
>> person who has ever wanted to read the manual before purchasing, despite
>> being a current user so I'm familiar with the product.
>
> Okay, here's the direct quote of the response from the Alsoft NoSales
> department:
>
> "I do not believe that we have a published copy of the manual. If you have
> questions, please contact our technical support department. They can be
> reached at tech.support@alsoft.com
>
> "They may be able to provide the documentation. If not, they can address
> your questions regarding the software."
>
> They have indeed published a copy of the manual because it's on the USB
> flash drive as mentioned at least once on Macintouch! But suppose it
> wasn't, they'd release a product without any manual?!? Oh joy.
>
> The bozo from NoSales could have contacted tech support and gotten the
> link or forwarded my email to them to answer. But NO, let the
> prospective customer dig elsewhere for the information. Their sales
> director should now qualify for a great deal of unpaid leave.
>
> Against my better judgement, I'll now send my question to tech support
> and report back.

And here's tech support's terse response in its entirety:

"There is no copy of the manual available outside of purchasing the 
software."

Well, thanks a lot, guys! My point of reading the new manual is to know 
exactly what they're doing and how. Of course, given their helpfulness 
so far, they probably don't tell you. Doesn't help me sell new copies to 
clients.

And I agree that good backups on reliable hardware are essential, but I 
have used past versions of DW to recover essential data which was either 
not backed up, poorly backed up, or munged in some other way where 
running DW was infinitely easier, quicker, and cheaper than full recovery.

Thanks to all who responded. I do have the DW4 manual, but again, that 
doesn't detail what's new and superior in DW5.

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DiskWarrior 5 Manual? Fred Moore <fmoore@gcfn.org> - 2015-03-12 16:06 -0400
  Re: DiskWarrior 5 Manual? Jolly Roger <jollyroger@pobox.com> - 2015-03-12 22:29 +0000
    Re: DiskWarrior 5 Manual? Fred Moore <fmoore@gcfn.org> - 2015-03-13 09:29 -0400
      Re: DiskWarrior 5 Manual? Jolly Roger <jollyroger@pobox.com> - 2015-03-13 13:32 +0000
        Re: DiskWarrior 5 Manual? Fred Moore <fmoore@gcfn.org> - 2015-03-13 09:43 -0400
          Re: DiskWarrior 5 Manual? Jolly Roger <jollyroger@pobox.com> - 2015-03-13 14:32 +0000
            Re: DiskWarrior 5 Manual? Warren Oates <warren.oates@gmail.com> - 2015-03-13 12:05 -0400
              Re: DiskWarrior 5 Manual? FPP <fredp151@gmail.com> - 2015-03-13 18:19 -0400
          Re: DiskWarrior 5 Manual? nospam <nospam@nospam.invalid> - 2015-03-13 12:20 -0400
            Re: DiskWarrior 5 Manual? Fester Bestertester <fbt@fbt.net> - 2015-03-14 09:49 -0700
          Re: DiskWarrior 5 Manual? Alan Browne <alan.browne@freelunchvideotron.ca> - 2015-03-13 12:35 -0400
          Re: DiskWarrior 5 Manual? Lewis <g.kreme@gmail.com.dontsendmecopies> - 2015-03-13 17:18 +0000
          Re: DiskWarrior 5 Manual? Fred Moore <fmoore@gcfn.org> - 2015-03-14 12:53 -0400
            Re: DiskWarrior 5 Manual? nospam <nospam@nospam.invalid> - 2015-03-14 13:01 -0400
              Re: DiskWarrior 5 Manual? Fred Moore <fmoore@gcfn.org> - 2015-03-14 13:38 -0400
                Re: DiskWarrior 5 Manual? nospam <nospam@nospam.invalid> - 2015-03-14 14:05 -0400
                Re: DiskWarrior 5 Manual? jamiekg@wizardling.geek.nz (Jamie Kahn Genet) - 2015-03-15 07:22 +1300
                Re: DiskWarrior 5 Manual? nospam <nospam@nospam.invalid> - 2015-03-14 14:46 -0400
                Re: DiskWarrior 5 Manual? Jolly Roger <jollyroger@pobox.com> - 2015-03-14 19:33 +0000
                Re: DiskWarrior 5 Manual? jamiekg@wizardling.geek.nz (Jamie Kahn Genet) - 2015-03-15 20:54 +1300
                Re: DiskWarrior 5 Manual? Jolly Roger <jollyroger@pobox.com> - 2015-03-15 13:50 +0000
                Re: DiskWarrior 5 Manual? jamiekg@wizardling.geek.nz (Jamie Kahn Genet) - 2015-03-16 15:39 +1300
                Re: DiskWarrior 5 Manual? Jolly Roger <jollyroger@pobox.com> - 2015-03-16 14:41 +0000
                Re: DiskWarrior 5 Manual? super70s <super70s@super70s.invalid> - 2015-03-22 13:20 -0500
            Re: DiskWarrior 5 Manual? Jolly Roger <jollyroger@pobox.com> - 2015-03-14 19:31 +0000
              Re: DiskWarrior 5 Manual? tmo1138 <tmo1138@tmo1138.com> - 2015-03-15 01:09 +0000
            Re: DiskWarrior 5 Manual?--Answer Fred Moore <fmoore@gcfn.org> - 2015-03-16 11:09 -0400
  Re: DiskWarrior 5 Manual? Tom Stiller <clusterfux.upmon@gmail.com> - 2015-03-13 18:49 +0000
    Re: DiskWarrior 5 Manual? Jolly Roger <jollyroger@pobox.com> - 2015-03-13 18:57 +0000
    Re: DiskWarrior 5 Manual? nospam <nospam@nospam.invalid> - 2015-03-13 14:58 -0400
      Re: DiskWarrior 5 Manual? Tom Stiller <clusterfux.upmon@gmail.com> - 2015-03-13 21:10 +0000
        Re: DiskWarrior 5 Manual? Jolly Roger <jollyroger@pobox.com> - 2015-03-13 21:14 +0000

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