Groups > comp.sys.mac.apps > #20872

Re: Canon scanner and Mavericks

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From	Jolly Roger <jollyroger@pobox.com>
Newsgroups	uk.comp.sys.mac, comp.sys.mac.apps
Subject	Re: Canon scanner and Mavericks
Followup-To	comp.sys.mac.apps
Date	3 Feb 2014 14:01:09 GMT
Organization	People for the Ethical Treatment of Pirates
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Cross-posted to 2 groups.

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On 2014-02-03, Peter James <pfj@doesn't.exist.com> wrote:
> I am running an iMac with a 3.33GHz Core 2 duo processor, 8 gig memory
> and a CanonLide 200 scanner.  All software is up to date from Apple and
> Canon.
>
> I'm having terrible problems with the scanner not working or working
> intermittently.
>
> Very often in attempting to scan using preview or Image Capture I'm told
> that there is no scanner connected, even when the scanner is shown in
> System Preferences.
> I did manage to get the scanner working via Photoshop Elements for a
> while, but that has stopped now.  Elements tells me there is no scanner
> present.  

Is the scanner USB cable plugged directly into the computer, or is it
plugged into a USB hub? If the cable is connected directly to
the computer, which USB port is the scanner plugged into?

Next time it tells you no scanner is connected, open
/Applications/Utilities/System Information and select USB on the sidebar
to view the USB deice connections on your computer. See if the scanner
appears in that listing.

It would also be good to know what, if any, messages are posted to the
system / console logs at the time of this problem. 

Viewing Crash, Console, and System Logs

To view logs on your computer, open /Applications/Utilities/Console.

NOTE: You cannot use the Console application to view the system log from
a non-administrative account. Instead, do this:

a. Open a terminal window.
b. Enter the command (where admin is the short name of an administrator
account): su admin
c. Supply the password to the admin account when prompted.
d. Enter the command: cat /var/log/system.log

If you enter these commands correctly, the system log will be displayed
in the terminal window.

The system log will usually give you an indication as to what is causing
startup and low-level issues, where the console log typically shows only
issues you experience after you are logged into your user account.

Feel free to post *relevant portions* (only entries that are time
stamped around the time of the occurrence) of the logs here if you need
help understanding them. We'll be glad to take a look and tell you what
we see.

-- 
E-mail sent to this address may be devoured by my ravenous SPAM filter.
I often ignore posts from Google. Use a real news client instead.

JR

Thread

Canon scanner and Mavericks pfj@doesn't.exist.com (Peter James) - 2014-02-03 07:40 +0000
  Re: Canon scanner and Mavericks David Kennedy <davidkennedy@nospamherethankyou.invalid> - 2014-02-03 08:05 +0000
    Re: Canon scanner and Mavericks Graham J <graham@invalid> - 2014-02-03 08:08 +0000
      Re: Canon scanner and Mavericks pfj@doesn't.exist.com (Peter James) - 2014-02-03 11:42 +0000
      Re: Canon scanner and Mavericks PhillipJones <pjonescet@comcast.net> - 2014-02-03 10:19 -0500
        Re: Canon scanner and Mavericks Jolly Roger <jollyroger@pobox.com> - 2014-02-03 15:23 +0000
          Re: Canon scanner and Mavericks PhillipJones <pjonescet@comcast.net> - 2014-02-03 12:51 -0500
            Re: Canon scanner and Mavericks Michael Vilain <vilain@NOspamcop.net> - 2014-02-03 13:20 -0800
        Re: Canon scanner and Mavericks Davoud <star@sky.net> - 2014-02-03 12:48 -0500
  Re: Canon scanner and Mavericks nemo@erewhon.invalid (John Hill) - 2014-02-03 08:23 +0000
    Re: Canon scanner and Mavericks snipe@spambin.fsnet.co.uk (Sn!pe) - 2014-02-03 08:53 +0000
    Re: Canon scanner and Mavericks SM <info@that.sundog.co.uk> - 2014-02-03 09:59 +0000
  Re: Canon scanner and Mavericks Lewis <g.kreme@gmail.com.dontsendmecopies> - 2014-02-03 13:51 +0000
  Re: Canon scanner and Mavericks Jolly Roger <jollyroger@pobox.com> - 2014-02-03 14:01 +0000
    Re: Canon scanner and Mavericks pfj@doesn't.exist.com (Peter James) - 2014-02-04 10:40 +0000
      Re: Canon scanner and Mavericks Jolly Roger <jollyroger@pobox.com> - 2014-02-04 15:06 +0000
        Re: Canon scanner and Mavericks pfj@doesn't.exist.com (Peter James) - 2014-02-04 19:06 +0000
          Re: Canon scanner and Mavericks Jolly Roger <jollyroger@pobox.com> - 2014-02-04 21:35 +0000
            Re: Canon scanner and Mavericks peter@pfjames.co.uk (Peter James) - 2014-02-05 14:40 +0000
              Re: Canon scanner and Mavericks Jolly Roger <jollyroger@pobox.com> - 2014-02-05 14:58 +0000
                Re: Canon scanner and Mavericks pfj@doesn't.exist.com (Peter James) - 2014-02-05 19:40 +0000
                Re: Canon scanner and Mavericks Jolly Roger <jollyroger@pobox.com> - 2014-02-05 20:02 +0000
              Re: Canon scanner and Mavericks Davoud <star@sky.net> - 2014-02-05 17:35 -0500
                Re: Canon scanner and Mavericks pfj@doesn't.exist.com (Peter James) - 2014-02-06 07:37 +0000
                Re: Canon scanner and Mavericks Jolly Roger <jollyroger@pobox.com> - 2014-02-06 16:15 +0000
                Re: Canon scanner and Mavericks pfj@doesn't.exist.com (Peter James) - 2014-02-07 07:15 +0000
                Re: Canon scanner and Mavericks Jolly Roger <jollyroger@pobox.com> - 2014-02-07 16:24 +0000
                Re: Canon scanner and Mavericks pfj@doesn't.exist.com (Peter James) - 2014-02-07 17:32 +0000
                Re: Canon scanner and Mavericks Jolly Roger <jollyroger@pobox.com> - 2014-02-07 17:59 +0000
                Re: Canon scanner and Mavericks snipe@spambin.fsnet.co.uk (Sn!pe) - 2014-02-07 21:35 +0000
                Re: Canon scanner and Mavericks pfj@doesn't.exist.com (Peter James) - 2014-02-08 07:50 +0000
    Re: Canon scanner and Mavericks pfj@doesn't.exist.com (Peter James) - 2014-02-05 12:13 +0000
      Re: Canon scanner and Mavericks Jolly Roger <jollyroger@pobox.com> - 2014-02-05 14:05 +0000
        Re: Canon scanner and Mavericks claudel@sonic.net (Claude V. Lucas) - 2014-02-05 14:52 +0000
        Re: Canon scanner and Mavericks Fred Moore <fmoore@gcfn.org> - 2014-02-07 14:44 -0500
  Re: Canon scanner and Mavericks me@home.spamsucks.ca (Király) - 2014-02-03 15:57 +0000
  Re: Canon scanner and Mavericks Alan Browne <alan.browne@FreelunchVideotron.ca> - 2014-02-03 17:35 -0500
    Re: Canon scanner and Mavericks Lloyd  E Parsons <lloydp21@live.com> - 2014-02-04 09:19 -0600
      Re: Canon scanner and Mavericks Alan Browne <alan.browne@FreelunchVideotron.ca> - 2014-02-05 21:09 -0500
    Re: Canon scanner and Mavericks Savageduck <savageduck1@{REMOVESPAM}me.com> - 2014-02-04 08:30 -0800
      Re: Canon scanner and Mavericks android <here@there.was> - 2014-02-05 21:23 +0100
        Re: Canon scanner and Mavericks Savageduck <savageduck1@{REMOVESPAM}me.com> - 2014-02-05 18:02 -0800
          Re: Canon scanner and Mavericks android <here@there.was> - 2014-02-06 05:59 +0100
            Re: Canon scanner and Mavericks android <here@there.was> - 2014-02-06 06:33 +0100
          Re: Canon scanner and Mavericks Lewis <g.kreme@gmail.com.dontsendmecopies> - 2014-02-06 13:43 +0000
            Re: Canon scanner and Mavericks android <here@there.was> - 2014-02-06 16:16 +0100
              Re: Canon scanner and Mavericks Lewis <g.kreme@gmail.com.dontsendmecopies> - 2014-02-07 04:29 +0000
            Re: Canon scanner and Mavericks Alan Browne <alan.browne@FreelunchVideotron.ca> - 2014-02-08 10:23 -0500
  Re: Canon scanner and Mavericks ampersand@RhEyMpOnVoEtTiHsImS.co.uk (Martin S Taylor) - 2014-02-10 13:58 +0000
  Re: Canon scanner and Mavericks gtr <xxx@yyy.zzz> - 2014-02-10 09:39 -0800
    Re: Canon scanner and Mavericks Ed Anson <EdAnson@comcast.net> - 2014-02-10 19:18 -0500
      Re: Canon scanner and Mavericks gtr <xxx@yyy.zzz> - 2014-02-11 16:17 -0800
        Re: Canon scanner and Mavericks Alan Browne <alan.browne@FreelunchVideotron.ca> - 2014-02-12 17:02 -0500
          Re: Canon scanner and Mavericks gtr <xxx@yyy.zzz> - 2014-02-12 16:33 -0800
          Re: Canon scanner and Mavericks Savageduck <savageduck1@{REMOVESPAM}me.com> - 2014-02-12 19:24 -0800
            Re: Canon scanner and Mavericks Alan Browne <alan.browne@FreelunchVideotron.ca> - 2014-02-13 16:55 -0500
    Re: Canon scanner and Mavericks Michael Vilain <vilain@NOspamcop.net> - 2014-02-10 21:10 -0800
      Re: Canon scanner and Mavericks gtr <xxx@yyy.zzz> - 2014-02-11 16:18 -0800
    Re: Canon scanner and Mavericks Alan Browne <alan.browne@FreelunchVideotron.ca> - 2014-02-11 18:12 -0500
      Re: Canon scanner and Mavericks arkay <arkay@qsl.net> - 2014-02-25 21:15 -0600
    Re: Canon scanner and Mavericks Ian McCall <ian@eruvia.org> - 2014-02-13 18:58 +0000
  Re: Canon scanner and Mavericks meerec@gmail.com - 2014-03-14 16:20 -0700

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