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``replace toner'', Brother HL-L2360DW

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  ``replace toner'', Brother HL-L2360DW Ethan Carter <ec1828@somewhere.edu> - 2025-06-06 21:31 -0300
    Re: ``replace toner'', Brother HL-L2360DW Eli the Bearded <*@eli.users.panix.com> - 2025-06-07 19:31 +0000

#4722 — ``replace toner'', Brother HL-L2360DW

Previously, I cross-posted my request for help to this group and to
24hoursupport.helpdesk.  The article appeared in the latter, but not in
the former---as far as my newsreader can tell.  I'm reposting it here.
Sorry if this is somehow a duplicate.  I'm also making changes to it
(marking them in brackets) in the hope the request improves in
readability and technical exposition of the problem.  Thanks!

From: Ethan Carter <ec1828@somewhere.edu>
Subject: ``replace toner'', Brother HL-L2360DW
Newsgroups: comp.periphs.printers, 24hoursupport.helpdesk
Followup-To: comp.periphs.printers
Date: Mon, 02 Jun 2025 23:45:54 -0300
Organization: A noiseless patient Spider

[My Brother HL-L2360DW refuses to print any job and writes in its
one-line display the message ``replace toner''.  The message is actually
longer---it tells me to open the front panel to replace the toner.]

[Then this message came up, the] toner was still printing perfectly, but
the printer asked me to replace the toner[, so I did].  I bought two new
ones from a different brand [but not an original from Brother] and [the
printer] still refuses to print [] with the same message.  First time I
go through [this.] Could be it that I need to buy another printer?

This is a Brother HL-L2360DW.  Is there anything I can do in its menus
(or it some possible web interface) to tell it to try to work with the
toner?

[I can log-in to the web interface just fine.  Lots of options.  There
it says that the toner is completely empty, even though I added a brand
new one.  I did not find any option that would make it ignore its idea
that the toner cannot continue to print.]

Thanks!

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#4723

In comp.periphs.printers, Ethan Carter  <ec1828@somewhere.edu> wrote:
> Previously, I cross-posted my request for help to this group and to
> 24hoursupport.helpdesk.  The article appeared in the latter, but not in
> the former---as far as my newsreader can tell.  I'm reposting it here.

I see five replies to your previous post here.

I'll repeat my response to that one below:

I can't say what's up with the off-brand carts, but the Brother carts
can be easily reset with just a screwdriver. There is a mechanical
"timer" that advances with each page printed. You open up the side of
the cart and reset it.

Youtube has videos of the process, look them up with the ink cartridge
part number instead of the printer name. I've done it with at least
three different Brother HL-L... models. Expect five minutes the first
time you do it, and one minute with practice.

After the reset I can usually get another 5 to 10% of the page rated
capacity (different printers have different capacity) before print
quality deteriorates. If you are not too picky about how dark the blacks
are, you may be able to get more.

I tried a refill kit once and was disappointed with the results, so I
have not done that again or used other off-brand toner.

Printing here is mostly booklets that get sold with some other material,
so high quality prints are required. But we do a lot of printing and
run through the printers every couple of years. (My advice is: first
time it tells you to replace the drum, do it. Second time, buy a new
printer because other things are about to fail. Most people never print
enough to even see the replace the drum message once.)

Elijah
------
drum + fuser costs more than a new printer

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