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cannot send e-mail on my iPad 2

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  cannot send e-mail on my iPad 2 Brian <bclark@es.co.nz> - 2014-05-20 12:07 +0000
    Re: cannot send e-mail on my iPad 2 Carl Fink <carlf@panix.com> - 2014-05-20 12:37 +0000
      Re: cannot send e-mail on my iPad 2 Pat <pat@nospam.us> - 2014-05-20 09:37 -0400
    Re: cannot send e-mail on my iPad 2 Carl Heinz <cfheinz57@charter.net> - 2014-05-20 08:09 -0700
    Re: cannot send e-mail on my iPad 2 Lewis <g.kreme@gmail.com.dontsendmecopies> - 2014-05-20 20:50 +0000
    Re: cannot send e-mail on my iPad 2 dempson@actrix.gen.nz (David Empson) - 2014-05-21 12:03 +1200
      Re: cannot send e-mail on my iPad 2 Brian <bclark@es.co.nz> - 2014-05-22 11:52 +0000
        Re: cannot send e-mail on my iPad 2 dempson@actrix.gen.nz (David Empson) - 2014-05-23 12:44 +1200
          Re: cannot send e-mail on my iPad 2 Brian <bclark@es.co.nz> - 2014-05-23 11:35 +0000
          Re: cannot send e-mail on my iPad 2 Brian <bclark@es.co.nz> - 2014-05-23 23:52 +0000
            Re: cannot send e-mail on my iPad 2 Jolly Roger <jollyroger@pobox.com> - 2014-05-24 00:16 +0000

#34634 — cannot send e-mail on my iPad 2

This problem has got me beat as I can't see why this is happening.
I was able to send e-mail from my house but since moving into a motel
(while my house gets repaired) I cannot send email from my iPad. I get a
message that my email address has been rejected by the server. However I
can send email from an Android device such as a smartphone.

What is difference with an Apple device that is preventing me from sending
email? I can receive email without any problems.

-- 
Regards Brian

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#34636

On 2014-05-20, Brian <bclark@es.co.nz> wrote:
> This problem has got me beat as I can't see why this is happening.
> I was able to send e-mail from my house but since moving into a motel
> (while my house gets repaired) I cannot send email from my iPad. I get a
> message that my email address has been rejected by the server. However I
> can send email from an Android device such as a smartphone.
>
> What is difference with an Apple device that is preventing me from sending
> email? I can receive email without any problems.

Much, much more information is needed to give a useful answer, starting with
the exact error message, the mail software you're using (I assume the mailer
built into iOS), and who you are trying to send email through--that is,
your ISP. And can you receive mail? 

You might benefit by reading Eric Raymond's essay on smart questions:
http://www.catb.org/esr/faqs/smart-questions.html
-- 
Carl Fink                           carlf@li-con.org
Chair, LI-CON, March 29-30, 2014, Rockville Centre, NY
Con Site: http://li-con.org

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#34638

On Tue, 20 May 2014 12:37:41 +0000 (UTC), Carl Fink <carlf@panix.com>
wrote:

>On 2014-05-20, Brian <bclark@es.co.nz> wrote:
>> This problem has got me beat as I can't see why this is happening.
>> I was able to send e-mail from my house but since moving into a motel
>> (while my house gets repaired) I cannot send email from my iPad. I get a
>> message that my email address has been rejected by the server. However I
>> can send email from an Android device such as a smartphone.
>>
>> What is difference with an Apple device that is preventing me from sending
>> email? I can receive email without any problems.
>
>Much, much more information is needed to give a useful answer, starting with
>the exact error message, the mail software you're using (I assume the mailer
>built into iOS), and who you are trying to send email through--that is,
>your ISP. And can you receive mail? 
>
>You might benefit by reading Eric Raymond's essay on smart questions:
>http://www.catb.org/esr/faqs/smart-questions.html

I agree.  One possibility is an ISP that lets you receive while
outside their network, but not send.  For example, my Time Warner
Cable email address only let me send when I am home.  I can receive
from anywhere.  I believe it is an attempt to stop spammers from using
their outgoing servers.  If this is the problem the OP is having, they
can find another outgoing server (SMTP server) to use while in the
hotel.  However, as you said, they didn't supply enough information so
this is only a wild guess.
  

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#34656

On Tue, 20 May 2014 12:07:37 GMT, Brian <bclark@es.co.nz> wrote:

>This problem has got me beat as I can't see why this is happening.
>I was able to send e-mail from my house but since moving into a motel
>(while my house gets repaired) I cannot send email from my iPad. I get a
>message that my email address has been rejected by the server. However I
>can send email from an Android device such as a smartphone.
>
>What is difference with an Apple device that is preventing me from sending
>email? I can receive email without any problems.

Charter is my ISP.  It works fine when I'm home in Southern California, but
when I'm in Northern California, I get the rejected by provider message.  I
suspect that Charter only accepts connections as being valid from only a fixed
set of locations.  I can review my email by going to Charter.com, but that's
obviously not my preferred method.
-- 
Carl Heinz
cfheinz57@charter.net
(Remove number)

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#34736

In message <64934099422280199.843936bclark-es.co.nz@free.teranews.com> 
  Brian <bclark@es.co.nz> wrote:
> This problem has got me beat as I can't see why this is happening.
> I was able to send e-mail from my house but since moving into a motel
> (while my house gets repaired) I cannot send email from my iPad. I get a
> message that my email address has been rejected by the server. However I
> can send email from an Android device such as a smartphone.

Where is your email hosted? Is your Android phone on the same Internet
connection as your iPad?

> What is difference with an Apple device that is preventing me from sending
> email? I can receive email without any problems.

Need more information.

-- 
Mirrors contain infinity.  Infinity contains more things than you think.
Everything, for a start.  Including hunger.  Because there's a million
billion images, but only one soul to go around. --Witches Abroad

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#34778

Brian <bclark@es.co.nz> wrote:

> This problem has got me beat as I can't see why this is happening.
> I was able to send e-mail from my house but since moving into a motel
> (while my house gets repaired) I cannot send email from my iPad. I get a
> message that my email address has been rejected by the server. However I
> can send email from an Android device such as a smartphone.
> 
> What is difference with an Apple device that is preventing me from sending
> email? I can receive email without any problems.

Others have commented with clues which may point you in the right
direction. It boils down to a restriction imposed by your ISP's mail
server on how and where you are allowed to connect to the Internet in
order to send mail using their server.

On the question of why the iPad and Android smartphone are behaving
differently: the iPad is probably connecting via the motel's WiFi
network, whereas the Android smartphone is connecting via the cellular
network.

Having experienced this myself (also being in New Zealand), I can make
an educated guess that your e-mail account is hosted by Vodafone or one
of its acquired networks (ihug or TelstraClear), most or all of which
have mail servers that are configured to only allow sending mail if you
are directly connected to one of Vodafone's networks.

If your Android smartphone is on Vodafone, it would be allowed to send
mail using any of the Vodafone servers.

If the motel's Internet connection is via someone other than Vodafone
(or one of Vodafone's subsidiaries), such as Telecom NZ, then Vodafone's
mail server won't let you send mail via the motel's network, because you
are attempting to do so from outside of Vodafone's own network.

The usual workaround is to use webmail to send mail while away from
home.

In this case, you might also have the option of setting up a personal
hotspot on your Android phone (I don't know offhand what Android calls
it, or whether your particular phone has this feature), which allows the
Android phone to create its own WiFi network. Your iPad can join that
WiFi network, and would then be connected via the cellular network so
the rules imposed on the cellular network would apply for sending mail.
Since the Android phone can send mail using the same server, the iPad
should be able to.

This will of course use part of your cellular data cap, so should only
be used sparingly - reconnect the iPad to the motel's WiFi network once
you've sent the email.

-- 
David Empson
dempson@actrix.gen.nz

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#34949

David Empson <dempson@actrix.gen.nz> wrote:
> Brian <bclark@es.co.nz> wrote:
> 
>> This problem has got me beat as I can't see why this is happening.
>> I was able to send e-mail from my house but since moving into a motel
>> (while my house gets repaired) I cannot send email from my iPad. I get a
>> message that my email address has been rejected by the server. However I
>> can send email from an Android device such as a smartphone.
>> 
>> What is difference with an Apple device that is preventing me from sending
>> email? I can receive email without any problems.
> 
> Others have commented with clues which may point you in the right
> direction. It boils down to a restriction imposed by your ISP's mail
> server on how and where you are allowed to connect to the Internet in
> order to send mail using their server.
> 
> On the question of why the iPad and Android smartphone are behaving
> differently: the iPad is probably connecting via the motel's WiFi
> network, whereas the Android smartphone is connecting via the cellular
> network.
> 
> Having experienced this myself (also being in New Zealand), I can make
> an educated guess that your e-mail account is hosted by Vodafone or one
> of its acquired networks (ihug or TelstraClear), most or all of which
> have mail servers that are configured to only allow sending mail if you
> are directly connected to one of Vodafone's networks.
> 
> If your Android smartphone is on Vodafone, it would be allowed to send
> mail using any of the Vodafone servers.
> 
> If the motel's Internet connection is via someone other than Vodafone
> (or one of Vodafone's subsidiaries), such as Telecom NZ, then Vodafone's
> mail server won't let you send mail via the motel's network, because you
> are attempting to do so from outside of Vodafone's own network.
> 
> The usual workaround is to use webmail to send mail while away from
> home.
> 
> In this case, you might also have the option of setting up a personal
> hotspot on your Android phone (I don't know offhand what Android calls
> it, or whether your particular phone has this feature), which allows the
> Android phone to create its own WiFi network. Your iPad can join that
> WiFi network, and would then be connected via the cellular network so
> the rules imposed on the cellular network would apply for sending mail.
> Since the Android phone can send mail using the same server, the iPad
> should be able to.
> 
> This will of course use part of your cellular data cap, so should only
> be used sparingly - reconnect the iPad to the motel's WiFi network once
> you've sent the email.

Thanks for your reply David.

You are right in that My email account is with Vodafone.
I only send email on my Android smartphone using wifi as the the cellar
network for data is turned off. Also my Samsung tablet does not have a
phone but sends email with no problems in the motel.
I have tried changing my email details to match the server provider of the
motels provider by changing Vodafone to Xtra but with no luck. However i'll
consider your suggestion.

As the android smartphone is not sending mail by cellular then its really
strange that the iPad won't send email.
I have checked the amount of money remaining on my android phone and it had
not changed after sending a email. So my email must be sent by using wifi.
The android phone is more up to date with technology than the iPad 2 which
must be about 3 years old so maybe thats why the smartphone works.

-- 
Regards Brian

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#34974

Brian <bclark@es.co.nz> wrote:

> David Empson <dempson@actrix.gen.nz> wrote:
> > Brian <bclark@es.co.nz> wrote:
> > 
> >> This problem has got me beat as I can't see why this is happening.
> >> I was able to send e-mail from my house but since moving into a motel
> >> (while my house gets repaired) I cannot send email from my iPad. I get a
> >> message that my email address has been rejected by the server. However I
> >> can send email from an Android device such as a smartphone.
> >> 
> >> What is difference with an Apple device that is preventing me from sending
> >> email? I can receive email without any problems.
> > 
> > [wrong guess about the possibility of using differnt networks]
> 
> Thanks for your reply David.
> 
> You are right in that My email account is with Vodafone.
> I only send email on my Android smartphone using wifi as the the cellar
> network for data is turned off. Also my Samsung tablet does not have a
> phone but sends email with no problems in the motel.
> I have tried changing my email details to match the server provider of the
> motels provider by changing Vodafone to Xtra but with no luck.

That probably won't work becuase Xtra now requires authenticated logins
from Xtra customers to be able to send mail using their (actually
Yahoo's) servers. You aren't an Xtra customer so you don't have the
right login details (unless the motel gave you their username and
password, which I hope they didn't!)

> However i'll consider your suggestion.
> 
> As the android smartphone is not sending mail by cellular then its really
> strange that the iPad won't send email.

In that case, I suggest having a close look at the settings being used
on the Android smartphone and tablet (if they show them) for details
about _how_ they are connecting to the outgoing mail server. In
particular, the host name being used, port number, which authentication
method, whether SSL is enabled, and the form of your username (e.g.
whether it has just the bit before the @ or your entire email address).

The iPad may have different settings (e.g. it might not have
authentication turned on, so you are trying to send email anonymously).

On the iPad, the outgoing mail server settings are in Settings > Mail,
Contacts, Calendars > tap on the account name > tap on SMTP under
Outgoing Mail Server > tap on the server name in the list (or add one if
necessary).

> I have checked the amount of money remaining on my android phone and it had
> not changed after sending a email. So my email must be sent by using wifi.
> The android phone is more up to date with technology than the iPad 2 which
> must be about 3 years old so maybe thats why the smartphone works.

Email connectivity isn't something that depends on hardware advances in
mobile devices in the last three years. The iPad should support all the
necessary settings if your other devices can connect via the same
network - it is just a matter of adjusting the settings on the iPad so
they match the other devices.

-- 
David Empson
dempson@actrix.gen.nz

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#35014

David Empson <dempson@actrix.gen.nz> wrote:
> Brian <bclark@es.co.nz> wrote:
> 
>> David Empson <dempson@actrix.gen.nz> wrote:
>>> Brian <bclark@es.co.nz> wrote:
>>> 
>>>> This problem has got me beat as I can't see why this is happening.
>>>> I was able to send e-mail from my house but since moving into a motel
>>>> (while my house gets repaired) I cannot send email from my iPad. I get a
>>>> message that my email address has been rejected by the server. However I
>>>> can send email from an Android device such as a smartphone.
>>>> 
>>>> What is difference with an Apple device that is preventing me from sending
>>>> email? I can receive email without any problems.
>>> 
>>> [wrong guess about the possibility of using differnt networks]
>> 
>> Thanks for your reply David.
>> 
>> You are right in that My email account is with Vodafone.
>> I only send email on my Android smartphone using wifi as the the cellar
>> network for data is turned off. Also my Samsung tablet does not have a
>> phone but sends email with no problems in the motel.
>> I have tried changing my email details to match the server provider of the
>> motels provider by changing Vodafone to Xtra but with no luck.
> 
> That probably won't work becuase Xtra now requires authenticated logins
> from Xtra customers to be able to send mail using their (actually
> Yahoo's) servers. You aren't an Xtra customer so you don't have the
> right login details (unless the motel gave you their username and
> password, which I hope they didn't!)
> 
>> However i'll consider your suggestion.
>> 
>> As the android smartphone is not sending mail by cellular then its really
>> strange that the iPad won't send email.
> 
> In that case, I suggest having a close look at the settings being used
> on the Android smartphone and tablet (if they show them) for details
> about _how_ they are connecting to the outgoing mail server. In
> particular, the host name being used, port number, which authentication
> method, whether SSL is enabled, and the form of your username (e.g.
> whether it has just the bit before the @ or your entire email address).
> 
> The iPad may have different settings (e.g. it might not have
> authentication turned on, so you are trying to send email anonymously).
> 
> On the iPad, the outgoing mail server settings are in Settings > Mail,
> Contacts, Calendars > tap on the account name > tap on SMTP under
> Outgoing Mail Server > tap on the server name in the list (or add one if
> necessary).
> 
>> I have checked the amount of money remaining on my android phone and it had
>> not changed after sending a email. So my email must be sent by using wifi.
>> The android phone is more up to date with technology than the iPad 2 which
>> must be about 3 years old so maybe thats why the smartphone works.
> 
> Email connectivity isn't something that depends on hardware advances in
> mobile devices in the last three years. The iPad should support all the
> necessary settings if your other devices can connect via the same
> network - it is just a matter of adjusting the settings on the iPad so
> they match the other devices.

Thanks David for your help.

I did compare settings of the two devices when I first had the problem but
I may have missed something so I'll do some more checking and like you say
it might be something like the authentication not being turned on.

-- 
Regards Brian

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#35130

David Empson <dempson@actrix.gen.nz> wrote:
> Brian <bclark@es.co.nz> wrote:
> 
>> David Empson <dempson@actrix.gen.nz> wrote:
>>> Brian <bclark@es.co.nz> wrote:
>>> 
>>>> This problem has got me beat as I can't see why this is happening.
>>>> I was able to send e-mail from my house but since moving into a motel
>>>> (while my house gets repaired) I cannot send email from my iPad. I get a
>>>> message that my email address has been rejected by the server. However I
>>>> can send email from an Android device such as a smartphone.
>>>> 
>>>> What is difference with an Apple device that is preventing me from sending
>>>> email? I can receive email without any problems.
>>> 
>>> [wrong guess about the possibility of using differnt networks]
>> 
>> Thanks for your reply David.
>> 
>> You are right in that My email account is with Vodafone.
>> I only send email on my Android smartphone using wifi as the the cellar
>> network for data is turned off. Also my Samsung tablet does not have a
>> phone but sends email with no problems in the motel.
>> I have tried changing my email details to match the server provider of the
>> motels provider by changing Vodafone to Xtra but with no luck.
> 
> That probably won't work becuase Xtra now requires authenticated logins
> from Xtra customers to be able to send mail using their (actually
> Yahoo's) servers. You aren't an Xtra customer so you don't have the
> right login details (unless the motel gave you their username and
> password, which I hope they didn't!)
> 
>> However i'll consider your suggestion.
>> 
>> As the android smartphone is not sending mail by cellular then its really
>> strange that the iPad won't send email.
> 
> In that case, I suggest having a close look at the settings being used
> on the Android smartphone and tablet (if they show them) for details
> about _how_ they are connecting to the outgoing mail server. In
> particular, the host name being used, port number, which authentication
> method, whether SSL is enabled, and the form of your username (e.g.
> whether it has just the bit before the @ or your entire email address).
> 
> The iPad may have different settings (e.g. it might not have
> authentication turned on, so you are trying to send email anonymously).
> 
> On the iPad, the outgoing mail server settings are in Settings > Mail,
> Contacts, Calendars > tap on the account name > tap on SMTP under
> Outgoing Mail Server > tap on the server name in the list (or add one if
> necessary).
> 
>> I have checked the amount of money remaining on my android phone and it had
>> not changed after sending a email. So my email must be sent by using wifi.
>> The android phone is more up to date with technology than the iPad 2 which
>> must be about 3 years old so maybe thats why the smartphone works.
> 
> Email connectivity isn't something that depends on hardware advances in
> mobile devices in the last three years. The iPad should support all the
> necessary settings if your other devices can connect via the same
> network - it is just a matter of adjusting the settings on the iPad so
> they match the other devices.

Just a quick post to let you know that I managed to get my iPad to send
email. I made a few changes but I think it may be due to not having the
authentication set to password that prevented me from sending email.

Thanks again David for your suggestion.

-- 
Regards Brian

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#35137

On 2014-05-23, Brian <bclark@es.co.nz> wrote:
>
> Just a quick post to let you know that I managed to get my iPad to send
> email. I made a few changes but I think it may be due to not having the
> authentication set to password that prevented me from sending email.

If those settings worked previously, then your email provider probably
changed the way the server was configured to do authentication. A
reputable provider will send you an email or notify you some other way
before they make such changes.

-- 
E-mail sent to this address may be devoured by my ravenous SPAM filter.
I often ignore posts from Google. Use a real news client instead.

JR

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