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Access problems with the Oracle Technical Support Network

Started byMartin Gregorie <martin@address-in-sig.invalid>
First post2011-07-23 20:40 +0000
Last post2011-07-25 19:19 +0000
Articles 3 — 2 participants

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  Access problems with the Oracle Technical Support Network Martin Gregorie <martin@address-in-sig.invalid> - 2011-07-23 20:40 +0000
    Re: Access problems with the Oracle Technical Support Network Nigel Wade <nmw-news@ion.le.ac.uk> - 2011-07-25 15:56 +0100
      Re: Access problems with the Oracle Technical Support Network Martin Gregorie <martin@address-in-sig.invalid> - 2011-07-25 19:19 +0000

#6479 — Access problems with the Oracle Technical Support Network

FromMartin Gregorie <martin@address-in-sig.invalid>
Date2011-07-23 20:40 +0000
SubjectAccess problems with the Oracle Technical Support Network
Message-ID<j0fbju$sat$2@localhost.localdomain>
I'm having a total failure to in my attempts to access the Oracle 
Technical Support network so I can research/report the JavaMail problem 
in my preceding post, but the Main login screen shows no response except 
to crash with a 'Contact the System Admin' message. 

Meanwhile, I've found that my old Sun login still works, but at a glacial 
speed and the old Sun bug reporting system still exists but runs ever 
slower.

Can anybody suggest who the Oracle TSN login failure should be reported 
to? I can't find anything that looks appropriate on the Oracle Contacts 
page (its all salesy), so would anybody take any notice if I contacted 
webmaster@oracle.com ?


-- 
martin@   | Martin Gregorie
gregorie. | Essex, UK
org       |

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#6535

FromNigel Wade <nmw-news@ion.le.ac.uk>
Date2011-07-25 15:56 +0100
Message-ID<995eglF1ahU1@mid.individual.net>
In reply to#6479
On 23/07/11 21:40, Martin Gregorie wrote:
> I'm having a total failure to in my attempts to access the Oracle
> Technical Support network so I can research/report the JavaMail problem
> in my preceding post, but the Main login screen shows no response except
> to crash with a 'Contact the System Admin' message.

Which main login page? The My Oracle Support page? It's working here. It 
does require JS and Flash to be working in your browser (their entire 
support service runs in Flash, or doesn't run in Flash, depending on the 
way the wind's blowing).

>
> Meanwhile, I've found that my old Sun login still works, but at a glacial
> speed and the old Sun bug reporting system still exists but runs ever
> slower.

I think Oracle have offloaded all the Sun pages onto a single Sparc 5 
desktop machine.

You can access the Java bug database without any login at:
http://bugs.sun.com/bugdatabase/

-- 
Nigel Wade

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#6548

FromMartin Gregorie <martin@address-in-sig.invalid>
Date2011-07-25 19:19 +0000
Message-ID<j0kfju$8bg$1@localhost.localdomain>
In reply to#6535
On Mon, 25 Jul 2011 15:56:20 +0100, Nigel Wade wrote:

> On 23/07/11 21:40, Martin Gregorie wrote:
>> I'm having a total failure to in my attempts to access the Oracle
>> Technical Support network so I can research/report the JavaMail problem
>> in my preceding post, but the Main login screen shows no response
>> except to crash with a 'Contact the System Admin' message.
> 
> Which main login page? The My Oracle Support page? 
>
The one I find by coming in via 
http://www.oracle.com/technetwork/java/index.html
and clicking 'Sign in/Register for and account' gets me a blue gradient 
page with 

	Oracle 
	Access Manager 

in the top left corner,

	Error

	System error. Please re-try your action. If you continue 
	to get this error, please contact the Administrator.

In red in a pale blue box in the top right corner. URL is
https://login.oracle.com/pls/orasso/orasso.wwsso_app_admin.ls_login?
Site2pstoreToken=v1.2~656BF073~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

Its a 627 character URL and may or not be incomplete - it just ends at 
that point. 

Is this the one you mean?

 
> It
> does require JS and Flash to be working in your browser (their entire
> support service runs in Flash, or doesn't run in Flash, depending on the
> way the wind's blowing).
> 
I have Shockwave Flash 10.2 installed on Opera 11.50 and Javascript is 
enabled.

> I think Oracle have offloaded all the Sun pages onto a single Sparc 5
> desktop machine.
>
It certainly runs like that.
 
> You can access the Java bug database without any login at:
> http://bugs.sun.com/bugdatabase/
>
Yeah, but can I report bugs without being logged in? I'd be surprised if 
I can.


-- 
martin@   | Martin Gregorie
gregorie. | Essex, UK
org       |

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