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FTC Takes Action Against Frontier for Lying about Internet Speeds and Ripping Off Customers Who Paid High-Speed Prices for Slow Service [telecom]

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Under an Order with the FTC, California, Frontier Must Back up Speed
Claims, Allow Customers to Drop Service without Penalty

The Federal Trade Commission has moved to stop internet service
provider Frontier Communications from lying to consumers and charging
them for high-speed internet speeds it fails to deliver. Under a
proposed order with the FTC and two California law enforcement
agencies, Frontier will be prohibited from tricking consumers about
its slow internet service and required to support its speed
claims. Frontier must also provide current customers with free and
easy cancellations when it fails to deliver the promised speeds.

“Frontier lied about its speeds and ripped off customers by charging
high-speed prices for slow service,” said Samuel Levine, Director of
the FTC’s Bureau of Consumer Protection. “Today’s proposed order
requires Frontier to back up its high-speed claims. It also arms
customers lured in by Frontier’s lies with free, easy options for
dropping their slow service.”

https://www.ftc.gov/news-events/news/press-releases/2022/05/ftc-takes-action-against-frontier-lying-about-internet-speeds-ripping-customers-who-paid-high-speed

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FTC Takes Action Against Frontier for Lying about Internet Speeds  and Ripping Off Customers Who Paid High-Speed Prices for Slow Service  [telecom] Bill Horne <malQRMassimilation@gmail.com> - 2022-12-04 15:14 +0000

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