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No text in incoming emails.

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  No text in incoming emails.  micky <NONONOmisc07@fmguy.com> - 2021-06-21 19:58 -0400
    Re: No text in incoming emails. Marc Auslander <marcausl@gmail.com> - 2021-06-21 20:33 -0400
    Re: No text in incoming emails. WaltS48 <schw01@invalid.net> - 2021-06-21 20:44 -0400
      Re: No text in incoming emails. lew <citrustwosac@google.mailer.company.invalid> - 2021-06-22 01:20 +0000
        Re: No text in incoming emails. micky <NONONOmisc07@fmguy.com> - 2021-06-22 07:07 -0400
          Re: No text in incoming emails. Dave Royal<dave@dave123royal.com> - 2021-06-22 15:01 +0000
            Re: No text in incoming emails. micky <NONONOmisc07@fmguy.com> - 2021-06-22 15:13 -0400
          Re: No text in incoming emails. Stan Brown <the_stan_brown@fastmail.fm> - 2021-06-22 22:04 -0700
            Re: No text in incoming emails. WaltS48 <schw01@invalid.net> - 2021-06-23 08:13 -0400
        Re: No text in incoming emails. micky <NONONOmisc07@fmguy.com> - 2021-06-23 07:34 -0400
          Re: No text in incoming emails. VanguardLH <V@nguard.LH> - 2021-06-23 11:04 -0500
            Re: No text in incoming emails. Ken Blake <ken@invalidemail.com> - 2021-06-23 09:17 -0700
              Re: No text in incoming emails. micky <NONONOmisc07@fmguy.com> - 2021-06-23 17:10 -0400
    Re: No text in incoming emails. "Snowshed." <kcomptutor@q.com> - 2021-06-21 18:49 -0600
      Re: No text in incoming emails. micky <NONONOmisc07@fmguy.com> - 2021-06-22 07:08 -0400
    Re: No text in incoming emails. Sam Hill <sam@example.com> - 2021-06-22 03:17 +0000
      Re: No text in incoming emails. Michael Uplawski <michael.uplawski@uplawski.eu> - 2021-06-22 06:57 +0200
      Re: No text in incoming emails. micky <NONONOmisc07@fmguy.com> - 2021-06-22 07:08 -0400
      Re: No text in incoming emails. Ken Blake <ken@invalidemail.com> - 2021-06-22 07:51 -0700
        Re: No text in incoming emails. Sam Hill <sam@example.com> - 2021-06-22 15:52 +0000
    Re: No text in incoming emails. "David E. Ross" <not_me@not_there.invalid> - 2021-06-21 20:41 -0700
      Re: No text in incoming emails. micky <NONONOmisc07@fmguy.com> - 2021-06-22 07:12 -0400
    Re: No text in incoming emails. Andy Burns <usenet@andyburns.uk> - 2021-06-22 11:28 +0100
      Re: No text in incoming emails. micky <NONONOmisc07@fmguy.com> - 2021-06-22 07:15 -0400
    Re: No text in incoming emails. VanguardLH <V@nguard.LH> - 2021-06-22 06:18 -0500

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#715 — No text in incoming emails.

A friend can read her email fine on her tablet, but when she tries using
thunderbird on Windows, she get the email but there is no text. 

How can that be?   What should she do about it?

Been happening for about 2 days. 

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#716

On 6/21/2021 7:58 PM, micky wrote:
> A friend can read her email fine on her tablet, but when she tries using
> thunderbird on Windows, she get the email but there is no text.
> 
> How can that be?   What should she do about it?
> 
> Been happening for about 2 days.
> 
AFAIK no text means the headers got downloaded by Thunderbird can't 
fetch the content.  Is she in fact on the internet when she tries to 
open the email?

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#717

On 6/21/21 7:58 PM, micky wrote:
> A friend can read her email fine on her tablet, but when she tries using
> thunderbird on Windows, she get the email but there is no text.
>
> How can that be?   What should she do about it?
>
> Been happening for about 2 days.

What version of Thunderbird?

Did you ask her to try safe mode? You have been around long enough to 
know the standard troubleshooting procedures.

I think there is some issue with the Conversations extension.

-- 
OS: Fedora 34 Workstation - Gnome 40 Desktop
https://www.thunderbird.net/en-US/get-involved/
Lock him up! Lock him up!

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#719

On 2021-06-22, WaltS48 <schw01@invalid.net> wrote:
> On 6/21/21 7:58 PM, micky wrote:
>> A friend can read her email fine on her tablet, but when she tries using
>> thunderbird on Windows, she get the email but there is no text.
>>
>> How can that be?   What should she do about it?
>>
>> Been happening for about 2 days.
>
> What version of Thunderbird?
>
> Did you ask her to try safe mode? You have been around long enough to 
> know the standard troubleshooting procedures.
>
> I think there is some issue with the Conversations extension.
>
I had something not quite similar; as it happened when writing
for a response.  The problem was the dark scheme I use for TB
& found that tb reversed the color setting.  I had to change the
text background to white even tho the text shows as white on black.
Thought I had a virus.  Just reading mail the tools/option the color
for reading text is black on a white background.

The poster just need to go in & change the colors since tb mangled
it for a dark background; I do suspect that if/when tb fix it, we will
have to redo the text foreground & background.

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#724

In alt.comp.software.thunderbird, on Tue, 22 Jun 2021 01:20:41 -0000
(UTC), lew <citrustwosac@google.mailer.company.invalid> wrote:

>On 2021-06-22, WaltS48 <schw01@invalid.net> wrote:
>> On 6/21/21 7:58 PM, micky wrote:
>>> A friend can read her email fine on her tablet, but when she tries using
>>> thunderbird on Windows, she get the email but there is no text.
>>>
>>> How can that be?   What should she do about it?
>>>
>>> Been happening for about 2 days.
>>
>> What version of Thunderbird?

Latest, I think, but not beta. 

>> Did you ask her to try safe mode? You have been around long enough to 
>> know the standard troubleshooting procedures.
>>
>> I think there is some issue with the Conversations extension.

Maybe she uses that. 

>I had something not quite similar; as it happened when writing
>for a response.  The problem was the dark scheme I use for TB
>& found that tb reversed the color setting.  I had to change the
>text background to white even tho the text shows as white on black.
>Thought I had a virus.  Just reading mail the tools/option the color
>for reading text is black on a white background.
>
>The poster just need to go in & change the colors since tb mangled
>it for a dark background; I do suspect that if/when tb fix it, we will
>have to redo the text foreground & background.

This sounds related, because iirc she's also had major changes in the
Firefox taskbar color, at the same time that I had changes in the tabs
(such as the speaker icon and the lines between the tabs) Before i knew
about this ng, the people at Win10 solved my problem for me, but
strangely I never saw any change in colors, even though she did. 

copy to friend

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#734

On 22 Jun 2021 07:07:34 -0400 micky wrote:
>
>This sounds related, because iirc she's also had major changes in the
>Firefox taskbar color, at the same time that I had changes in the tabs
>(such as the speaker icon and the lines between the tabs) Before i knew
>about this ng, the people at Win10 solved my problem for me, but
>strangely I never saw any change in colors, even though she did. 
>

To check whethere there's invisible text, e.g. black-on-black, try 
selecting it using the mouse. 


-- 
(Remove numerics from email address)

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#739

In alt.comp.software.thunderbird, on Tue, 22 Jun 2021 15:01:00 -0000
(UTC), Dave Royal<dave@dave123royal.com> wrote:

>On 22 Jun 2021 07:07:34 -0400 micky wrote:
>>
>>This sounds related, because iirc she's also had major changes in the
>>Firefox taskbar color, at the same time that I had changes in the tabs
>>(such as the speaker icon and the lines between the tabs) Before i knew
>>about this ng, the people at Win10 solved my problem for me, but
>>strangely I never saw any change in colors, even though she did. 
>>
>
>To check whethere there's invisible text, e.g. black-on-black, try 
>selecting it using the mouse. 

Good idea.  Forwarded.  Just put the cursor where the text should be and
use Ctrl-A

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#740

On Tue, 22 Jun 2021 07:07:34 -0400, micky wrote:
> In alt.comp.software.thunderbird, on Tue, 22 Jun 2021 01:20:41 -0000
> (UTC), lew <citrustwosac@google.mailer.company.invalid> wrote:
> 
> > [quoted text muted]
> >>>
> >>> Been happening for about 2 days.
> >>
> >> What version of Thunderbird?
> 
> Latest, I think, but not beta. 

Click the hamburger in upper right, then Help » About Thunderbird. 
That will tell you your version number, whether a later version is 
available.



-- 
Stan Brown, Tehachapi, California, USA         https://BrownMath.com/
                                          https://OakRoadSystems.com/
Shikata ga nai...

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#742

On 6/23/21 1:04 AM, Stan Brown wrote:
> On Tue, 22 Jun 2021 07:07:34 -0400, micky wrote:
>> In alt.comp.software.thunderbird, on Tue, 22 Jun 2021 01:20:41 -0000
>> (UTC), lew <citrustwosac@google.mailer.company.invalid> wrote:
>>
>>> [quoted text muted]
>>>>> Been happening for about 2 days.
>>>> What version of Thunderbird?
>> Latest, I think, but not beta.
> Click the hamburger in upper right, then Help » About Thunderbird.
> That will tell you your version number, whether a later version is
> available.
>
>
>

Never, never, ever  suggest that so a user doesn't accidentally update 
unexpectedly.

Using Help > Troubleshooting Information will reveal the version number 
under Application Basics.

-- 
OS: Fedora 34 Workstation - Gnome 40 Desktop
https://www.thunderbird.net/en-US/get-involved/
Lock him up! Lock him up!

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#741

In alt.comp.software.thunderbird, on Tue, 22 Jun 2021 01:20:41 -0000
(UTC), lew <citrustwosac@google.mailer.company.invalid> wrote:

>On 2021-06-22, WaltS48 <schw01@invalid.net> wrote:
>> On 6/21/21 7:58 PM, micky wrote:
>>> A friend can read her email fine on her tablet, but when she tries using
>>> thunderbird on Windows, she get the email but there is no text.
>>>
>>> How can that be?   What should she do about it?
>>>
>>> Been happening for about 2 days.
>>
>> What version of Thunderbird?
>>
>> Did you ask her to try safe mode? You have been around long enough to 
>> know the standard troubleshooting procedures.
>>
>> I think there is some issue with the Conversations extension.
>>
>I had something not quite similar; as it happened when writing
>for a response.  The problem was the dark scheme I use for TB
>& found that tb reversed the color setting.  I had to change the
>text background to white even tho the text shows as white on black.
>Thought I had a virus.  Just reading mail the tools/option the color
>for reading text is black on a white background.
>
>The poster just need to go in & change the colors since tb mangled
>it for a dark background; I do suspect that if/when tb fix it, we will
>have to redo the text foreground & background.

   Missa, note this last sentence. 


We have a winner!   I myself haven't looked at the color settings she
referred to but she tells me it was white on white so she couldn't see
anything, even though she hadn't changed anything. 

This was one of 3 problems that started all at once.  The others were
related to Sending.  IIUC at first she coudln't modify the to: field.
She got past that and then couldnt' get the insertion point to go into
the text field.  (she doesn't remmeber how she solved that) And then she
couldn't send. I guess she got past that too.   She's been using her
tablet a lot so she's not sure anymore when these problems started, but
I suppose it was when TB updated itself. 


And Dave Royal was right too. 

(Not that all your suggestions weren't good.) 

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#743

micky <NONONOmisc07@fmguy.com> wrote:

> We have a winner!   I myself haven't looked at the color settings she
> referred to but she tells me it was white on white so she couldn't see
> anything, even though she hadn't changed anything. 

So, when she checked color settings in Tbird, which look like:

https://user-media-prod-cdn.itsre-sumo.mozilla.net/uploads/images/2017-01-03-17-41-57-f3f9cb.png

she saw text was set to white and background was set to white, too?  Did
she do that?  Maybe some add-on she installed did that.  Have you
checked what add-ons she's installed into Tbird, or asked if she
recently uninstalled any?

Or was it with one particular sender using HTML formatting that
specified white on white for coloring in their message?  With HTML, you
can specify colors, and some choices are horrid.

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#744

On 6/23/2021 9:04 AM, VanguardLH wrote:
> micky <NONONOmisc07@fmguy.com> wrote:
> 
>> We have a winner!   I myself haven't looked at the color settings she
>> referred to but she tells me it was white on white so she couldn't see
>> anything, even though she hadn't changed anything. 
> 
> So, when she checked color settings in Tbird, which look like:
> 
> https://user-media-prod-cdn.itsre-sumo.mozilla.net/uploads/images/2017-01-03-17-41-57-f3f9cb.png
> 
> she saw text was set to white and background was set to white, too?  Did
> she do that?  Maybe some add-on she installed did that. 


It seems highly unlikely that an add-on would do that. What's much more 
likely is that she did it herself and didn't realize it.

-- 
Ken

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#745

In alt.comp.software.thunderbird, on Wed, 23 Jun 2021 09:17:09 -0700,
Ken Blake <ken@invalidemail.com> wrote:

>On 6/23/2021 9:04 AM, VanguardLH wrote:
>> micky <NONONOmisc07@fmguy.com> wrote:
>> 
>>> We have a winner!   I myself haven't looked at the color settings she
>>> referred to but she tells me it was white on white so she couldn't see
>>> anything, even though she hadn't changed anything. 
>> 
>> So, when she checked color settings in Tbird, which look like:
>> 
>> https://user-media-prod-cdn.itsre-sumo.mozilla.net/uploads/images/2017-01-03-17-41-57-f3f9cb.png
>> 
>> she saw text was set to white and background was set to white, too?  Did

I don't know. 

>> she do that?  Maybe some add-on she installed did that. 
>
>
>It seems highly unlikely that an add-on would do that. What's much more 
>likely is that she did it herself and didn't realize it.

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#718

On 6/21/21 5:58 PM, micky wrote:
> A friend can read her email fine on her tablet, but when she tries using
> thunderbird on Windows, she get the email but there is no text.
> 
> How can that be?   What should she do about it?
> 
> Been happening for about 2 days.

Has the Fetch Headers Only option been chenged in the server settings?

I've never used this option, so I don't know what the actual results 
would be.



-- 
Ken
MacOS 10.14.6
Windows 10 20H2
Firefox 87.0
Thunderbird 78.11.0
"My brain is like lightning, a quick flash
      and it's gone!"

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#725

In alt.comp.software.thunderbird, on Mon, 21 Jun 2021 18:49:55 -0600,
"Snowshed." <kcomptutor@q.com> wrote:

>On 6/21/21 5:58 PM, micky wrote:
>> A friend can read her email fine on her tablet, but when she tries using
>> thunderbird on Windows, she get the email but there is no text.
>> 
>> How can that be?   What should she do about it?
>> 
>> Been happening for about 2 days.
>
>Has the Fetch Headers Only option been chenged in the server settings?

Maybe. 
>
>I've never used this option, so I don't know what the actual results 
>would be.

Sure sounds relevant. 

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#720

On Mon, 21 Jun 2021 19:58:44 -0400, micky wrote:

> A friend can read her email fine on her tablet, but when she tries using
> thunderbird on Windows, she get the email but there is no text.
> 
> How can that be?   What should she do about it?
> 
> Been happening for about 2 days.

..or she is set to read Plain Text Only and the email contains only HTML.

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#722

Good morning

Sam Hill:
> On Mon, 21 Jun 2021 19:58:44 -0400, micky wrote:
>> A friend can read her email fine on her tablet, but when she tries using
>> thunderbird on Windows, she get the email but there is no text.

> ..or she is set to read Plain Text Only and the email contains only HTML.

+1 for this one. 
French public services send automated messages as multipart/mixed, but
the plain-text is empty.

The friend should definitely check for a HTML-version of the “empty”
message.
-- 
Le progrès, ce n'est pas l'acquisition de biens. C'est l'élévation de
l'individu, son émancipation, sa compréhension du monde. Et pour ça il 
faut du temps pour lire, s'instruire, se consacrer aux autres. 
(Christiane Taubira)

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#726

In alt.comp.software.thunderbird, on Tue, 22 Jun 2021 03:17:35 -0000
(UTC), Sam Hill <sam@example.com> wrote:

>On Mon, 21 Jun 2021 19:58:44 -0400, micky wrote:
>
>> A friend can read her email fine on her tablet, but when she tries using
>> thunderbird on Windows, she get the email but there is no text.
>> 
>> How can that be?   What should she do about it?
>> 
>> Been happening for about 2 days.
>
>..or she is set to read Plain Text Only and the email contains only HTML.

Maybe.  Also sounds relevant. 

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#733

On 6/21/2021 8:17 PM, Sam Hill wrote:
> On Mon, 21 Jun 2021 19:58:44 -0400, micky wrote:
> 
>> A friend can read her email fine on her tablet, but when she tries using
>> thunderbird on Windows, she get the email but there is no text.
>> 
>> How can that be?   What should she do about it?
>> 
>> Been happening for about 2 days.
> 
> ..or she is set to read Plain Text Only and the email contains only HTML.



No, setting to read plain text only means that html is always converted 
to plain text.

That's the way I have it set here, and I don't have her problem.


-- 
Ken

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#736

On Tue, 22 Jun 2021 07:51:25 -0700, Ken Blake wrote:
> On 6/21/2021 8:17 PM, Sam Hill wrote:
>> On Mon, 21 Jun 2021 19:58:44 -0400, micky wrote:
>> 
>>> A friend can read her email fine on her tablet, but when she tries
>>> using thunderbird on Windows, she get the email but there is no text.
>>> 
>>> How can that be?   What should she do about it?
>>> 
>>> Been happening for about 2 days.
>> 
>> ..or she is set to read Plain Text Only and the email contains only
>> HTML.
> 
> No, setting to read plain text only means that html is always converted
> to plain text.
> 
> That's the way I have it set here, and I don't have her problem.

Perhaps in your setup, but not in mine. 

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