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Groups > alt.comp.os.windows-10 > #181681 > unrolled thread

Re: Window 10 - No Sound (was - Mint 22 - No Sound)

Started byDavid <David@example.net>
First post2025-01-23 22:48 +0000
Last post2025-02-08 17:17 +0000
Articles 20 on this page of 43 — 8 participants

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  Re: Window 10 - No Sound (was - Mint 22 - No Sound) David <David@example.net> - 2025-01-23 22:48 +0000
    Re: Window 10 - No Sound (was - Mint 22 - No Sound) Mike Easter <MikeE@ster.invalid> - 2025-01-23 16:41 -0800
    Re: Window 10 - No Sound (was - Mint 22 - No Sound) Paul <nospam@needed.invalid> - 2025-01-24 02:40 -0500
      Re: Window 10 - No Sound (was - Mint 22 - No Sound) David <David@example.net> - 2025-01-24 08:55 +0000
        Re: Window 10 - No Sound (was - Mint 22 - No Sound) Mike Easter <MikeE@ster.invalid> - 2025-01-24 09:09 -0800
          Re: Window 10 - No Sound (was - Mint 22 - No Sound) David <David@example.net> - 2025-01-24 20:17 +0000
            Re: Window 10 - No Sound (was - Mint 22 - No Sound) % <pursent100@gmail.com> - 2025-01-24 13:24 -0700
            Re: Window 10 - No Sound (was - Mint 22 - No Sound) Mike Easter <MikeE@ster.invalid> - 2025-01-24 14:31 -0800
              Re: Window 10 - No Sound (was - Mint 22 - No Sound) David <David@example.net> - 2025-01-24 23:55 +0000
                Re: Window 10 - No Sound (was - Mint 22 - No Sound) David <David@example.net> - 2025-01-26 08:46 +0000
        Re: Window 10 - No Sound (was - Mint 22 - No Sound) Paul <nospam@needed.invalid> - 2025-01-24 14:45 -0500
          Re: Window 10 - No Sound (was - Mint 22 - No Sound) David <David@example.net> - 2025-01-26 19:43 +0000
            Re: Window 10 - No Sound (was - Mint 22 - No Sound) Mike Easter <MikeE@ster.invalid> - 2025-01-26 12:14 -0800
            Re: Window 10 - No Sound (was - Mint 22 - No Sound) wasbit <wasbit@nowhere.com> - 2025-01-27 09:50 +0000
              Re: Window 10 - No Sound (was - Mint 22 - No Sound) David <David@example.net> - 2025-01-27 10:43 +0000
              Re: Window 10 - No Sound (was - Mint 22 - No Sound) David <David@example.net> - 2025-02-06 08:59 +0000
                Re: Window 10 - No Sound (was - Mint 22 - No Sound) Paul <nospam@needed.invalid> - 2025-02-06 06:32 -0500
                  Re: Window 10 - No Sound (was - Mint 22 - No Sound) David <David@example.net> - 2025-02-06 14:55 +0000
                  Re: Window 10 - No Sound (was - Mint 22 - No Sound) David <David@example.net> - 2025-02-06 20:33 +0000
                    Re: Window 10 - No Sound (was - Mint 22 - No Sound) % <pursent100@gmail.com> - 2025-02-06 13:55 -0700
                    Re: Window 10 - No Sound (was - Mint 22 - No Sound) Paul <nospam@needed.invalid> - 2025-02-06 16:16 -0500
                      Re: Window 10 - No Sound (was - Mint 22 - No Sound) David <David@example.net> - 2025-02-06 22:36 +0000
    Re: Window 10 - No Sound (was - Mint 22 - No Sound) Java Jive <java@evij.com.invalid> - 2025-02-06 23:31 +0000
      Re: Window 10 - No Sound (was - Mint 22 - No Sound) David <David@example.net> - 2025-02-07 16:03 +0000
        Re: Window 10 - No Sound (was - Mint 22 - No Sound) Java Jive <java@evij.com.invalid> - 2025-02-07 17:04 +0000
          Re: Window 10 - No Sound (was - Mint 22 - No Sound) Java Jive <java@evij.com.invalid> - 2025-02-07 17:39 +0000
            Re: Window 10 - No Sound (was - Mint 22 - No Sound) Java Jive <java@evij.com.invalid> - 2025-02-07 17:53 +0000
              Re: Window 10 - No Sound (was - Mint 22 - No Sound) David <David@example.net> - 2025-02-07 20:18 +0000
            Re: Window 10 - No Sound (was - Mint 22 - No Sound) David <David@example.net> - 2025-02-07 20:03 +0000
              Re: Window 10 - No Sound (was - Mint 22 - No Sound) Java Jive <java@evij.com.invalid> - 2025-02-07 22:03 +0000
                Re: Window 10 - No Sound (was - Mint 22 - No Sound) David <David@example.net> - 2025-02-07 23:04 +0000
                  Re: Window 10 - No Sound (was - Mint 22 - No Sound) Java Jive <java@evij.com.invalid> - 2025-02-08 01:16 +0000
                    Re: Window 10 - No Sound (was - Mint 22 - No Sound) Paul <nospam@needed.invalid> - 2025-02-07 21:49 -0500
                    Re: Window 10 - No Sound (was - Mint 22 - No Sound) David <David@example.net> - 2025-02-08 09:26 +0000
                    Re: Window 10 - No Sound (was - Mint 22 - No Sound) Frank Slootweg <this@ddress.is.invalid> - 2025-02-08 15:22 +0000
                      Re: Window 10 - No Sound (was - Mint 22 - No Sound) Char Jackson <none@none.invalid> - 2025-02-08 12:08 -0600
          Re: Window 10 - No Sound (was - Mint 22 - No Sound) Frank Slootweg <this@ddress.is.invalid> - 2025-02-07 18:42 +0000
            Re: Window 10 - No Sound (was - Mint 22 - No Sound) Paul <nospam@needed.invalid> - 2025-02-07 14:18 -0500
              Re: Window 10 - No Sound (was - Mint 22 - No Sound) David <David@example.net> - 2025-02-07 19:52 +0000
                Re: Window 10 - No Sound (was - Mint 22 - No Sound) Paul <nospam@needed.invalid> - 2025-02-07 16:31 -0500
                  Re: Window 10 - No Sound (was - Mint 22 - No Sound) David <David@example.net> - 2025-02-08 17:47 +0000
        Re: Window 10 - No Sound (was - Mint 22 - No Sound) wasbit <wasbit@nowhere.com> - 2025-02-08 09:48 +0000
          Re: Window 10 - No Sound (was - Mint 22 - No Sound) David <David@example.net> - 2025-02-08 17:17 +0000

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#182050

FromPaul <nospam@needed.invalid>
Date2025-02-06 16:16 -0500
Message-ID<vo38s8$34kgr$1@dont-email.me>
In reply to#182041
On Thu, 2/6/2025 3:33 PM, David wrote:
> On 06/02/2025 11:32, Paul wrote:
>> Once it is installed, look for "RtkNGUI64.exe" or "RtkNGUI.exe"
>> as that's the custom control panel that RealTek likes but
>> Microsoft does not like. To get that, I had to hunt that down
>> and run it manually, as the automation didn't put it in the tray.
> 
> *HOW* should I "hunt that down", Paul?
> 
> I am at that stage now!
> 
> (It's like going back to Windows 95 days!)
> 

Normally it would be

   C:\Program Files\Realtek\Audio\HDA\RtkNGUI64.exe

I have multiple installs on different storage devices,
with the different OS versions, and only one disk
is set up like yours is right now. That's why it
takes me a few seconds to find that file location.

   Speaker Configuration | Sound Effects | Room Correction | ... Default Format

Those are the kinds of tabs in the RealTek panel.
Since yours is MaxxAudio branded, the panel will be
redesigned a bit. The panel is mostly black in color
on mine.

  Paul

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#182052

FromDavid <David@example.net>
Date2025-02-06 22:36 +0000
Message-ID<m0krr0Fub90U1@mid.individual.net>
In reply to#182050
On 06/02/2025 21:16, Paul wrote:
> On Thu, 2/6/2025 3:33 PM, David wrote:
>> On 06/02/2025 11:32, Paul wrote:
>>> Once it is installed, look for "RtkNGUI64.exe" or "RtkNGUI.exe"
>>> as that's the custom control panel that RealTek likes but
>>> Microsoft does not like. To get that, I had to hunt that down
>>> and run it manually, as the automation didn't put it in the tray.
>>
>> *HOW* should I "hunt that down", Paul?
>>
>> I am at that stage now!
>>
>> (It's like going back to Windows 95 days!)
>>
> 
> Normally it would be
> 
>     C:\Program Files\Realtek\Audio\HDA\RtkNGUI64.exe
> 
> I have multiple installs on different storage devices,
> with the different OS versions, and only one disk
> is set up like yours is right now. That's why it
> takes me a few seconds to find that file location.
> 
>     Speaker Configuration | Sound Effects | Room Correction | ... Default Format
> 
> Those are the kinds of tabs in the RealTek panel.
> Since yours is MaxxAudio branded, the panel will be
> redesigned a bit. The panel is mostly black in color
> on mine.

Thanks so much, Paul.

I located the files ...... but nothing I did restored sound to this old 
laptop.

Windows 10 is really slow, so I may now erase the hard drive and install 
a Linux distro once again.

I strongly suspect a hardware fault with regard to sound failure.

I really appreciate you trying to help me.

Take care.
-- 
David

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#182056

FromJava Jive <java@evij.com.invalid>
Date2025-02-06 23:31 +0000
Message-ID<vo3gp1$360g3$1@dont-email.me>
In reply to#181681
On 2025-01-23 22:48, David wrote:
>
> On 23/01/2025 22:43, David wrote:
>>
>> Your memory is slipping! This Dell laptop has /never/ had any sound as 
>> far as I can recall.

I haven't been following this thread at all, and not all of it seems to 
be available anyway, so it's possible that someone else might have 
suggested this already, but Dells sometimes have function <Fn> key 
combinations that control the sound.  On this one in front of me, a 
Precision M6300, they're as follows ...
     <Fn+End>       Mute/Unmute sound
     <Fn+PageUp>    Increase Volume
     <Fn+PageDown>  Decrease Volume
... while other Dells here have other such <Fn> key combinations marked 
but none appear to be for sound.  If you haven't already done so, 
examine the keyboard for any <Fn> markings that look relevant, usually 
they're loud-speaker-like markings in a non-white colour such as orange 
or blue.

Also, it may be worth trying to find a manual for it to see if there are 
any 'magic' key combinations documented for it.

Also, if you plug some headphones or an amplifier into the headphone 
socket, do get sound then?  If so, most probably someone has previously 
dismantled the PC to fix something or other, and forgotten to reconnect 
the internal speakers when re-assembling it.

-- 

Fake news kills!

I may be contacted via the contact address given on my website: 
www.macfh.co.uk

[toc] | [prev] | [next] | [standalone]


#182083

FromDavid <David@example.net>
Date2025-02-07 16:03 +0000
Message-ID<m0mp7aF9pkuU1@mid.individual.net>
In reply to#182056
On 06/02/2025 23:31, Java Jive wrote:
> On 2025-01-23 22:48, David wrote:
>>
>> On 23/01/2025 22:43, David wrote:
>>>
>>> Your memory is slipping! This Dell laptop has /never/ had any sound 
>>> as far as I can recall.
> 
> I haven't been following this thread at all, and not all of it seems to 
> be available anyway, so it's possible that someone else might have 
> suggested this already, but Dells sometimes have function <Fn> key 
> combinations that control the sound.  On this one in front of me, a 
> Precision M6300, they're as follows ...
>      <Fn+End>       Mute/Unmute sound
>      <Fn+PageUp>    Increase Volume
>      <Fn+PageDown>  Decrease Volume
> ... while other Dells here have other such <Fn> key combinations marked 
> but none appear to be for sound.  If you haven't already done so, 
> examine the keyboard for any <Fn> markings that look relevant, usually 
> they're loud-speaker-like markings in a non-white colour such as orange 
> or blue.
> 
> Also, it may be worth trying to find a manual for it to see if there are 
> any 'magic' key combinations documented for it.
> 
> Also, if you plug some headphones or an amplifier into the headphone 
> socket, do get sound then?  If so, most probably someone has previously 
> dismantled the PC to fix something or other, and forgotten to reconnect 
> the internal speakers when re-assembling it.

Hello Charles 🙂

How kind of you to step in to try to help. *Thank you*!

You may like to review the situation from beginning to end, here:-

https://answers.microsoft.com/en-us/windows/forum/all/how-can-i-regain-sound-from-the-speakers-on-my/6a7dfbdf-98e7-4be7-b9e0-ca878c633132?page=1

Should you have time on your hands nowadays, do come to MY Usenet group
and raise the posting standard somewhat! (alt.computer.workshop)

-- 
Warm regards,
David

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#182088

FromJava Jive <java@evij.com.invalid>
Date2025-02-07 17:04 +0000
Message-ID<vo5ef8$3j97o$1@dont-email.me>
In reply to#182083
On 2025-02-07 16:03, David wrote:
> On 06/02/2025 23:31, Java Jive wrote:
>> On 2025-01-23 22:48, David wrote:
>>>
>>> On 23/01/2025 22:43, David wrote:
>>>>
>>>> Your memory is slipping! This Dell laptop has /never/ had any sound 
>>>> as far as I can recall.
>>
>> I haven't been following this thread at all, and not all of it seems 
>> to be available anyway, so it's possible that someone else might have 
>> suggested this already, but Dells sometimes have function <Fn> key 
>> combinations that control the sound.  On this one in front of me, a 
>> Precision M6300, they're as follows ...
>>      <Fn+End>       Mute/Unmute sound
>>      <Fn+PageUp>    Increase Volume
>>      <Fn+PageDown>  Decrease Volume
>> ... while other Dells here have other such <Fn> key combinations 
>> marked but none appear to be for sound.  If you haven't already done 
>> so, examine the keyboard for any <Fn> markings that look relevant, 
>> usually they're loud-speaker-like markings in a non-white colour such 
>> as orange or blue.
>>
>> Also, it may be worth trying to find a manual for it to see if there 
>> are any 'magic' key combinations documented for it.
>>
>> Also, if you plug some headphones or an amplifier into the headphone 
>> socket, do get sound then?  If so, most probably someone has 
>> previously dismantled the PC to fix something or other, and forgotten 
>> to reconnect the internal speakers when re-assembling it.
> 
> Hello Charles 🙂
> 
> How kind of you to step in to try to help. *Thank you*!
> 
> You may like to review the situation from beginning to end, here:-
> 
> https://answers.microsoft.com/en-us/windows/forum/all/how-can-i-regain-sound-from-the-speakers-on-my/6a7dfbdf-98e7-4be7-b9e0-ca878c633132?page=1

If absolutely no OS, Windows or Linux, can get any sound at all, that 
seems like a hardware problem.

-- 

Fake news kills!

I may be contacted via the contact address given on my website: 
www.macfh.co.uk

[toc] | [prev] | [next] | [standalone]


#182089

FromJava Jive <java@evij.com.invalid>
Date2025-02-07 17:39 +0000
Message-ID<vo5ggq$3jl96$1@dont-email.me>
In reply to#182088
On 2025-02-07 17:04, Java Jive wrote:
> 
> If absolutely no OS, Windows or Linux, can get any sound at all, that 
> seems like a hardware problem.

One last chance, what happens when you run the Dell Diagnostics? 
Formerly these were runnable from a CD, whence you could copy them to a 
bootable USB, nowadays usually available via a boot option similar to 
<F2> taking you into the BIOS  -  I'm not sure what actual key it would 
be, but you should be able to find out from the Dell site, especially as 
you have the laptop's service tag.

If you get no sound via the Diagnostics, then the sound is dead.  I have 
an Inspiron model here, but it's a different model and Dells are 
horribly confusing in that radically different hardware can share the 
same model line name, so it wouldn't really be worth my while suggesting 
anything based on this one, and I'm not familiar with yours at all.

What I'm getting around to suggesting is that you obtain a service 
manual for the laptop and try to find out where the audio hardware is 
located.  If it's on the mainboard then you'd have to swap the mainboard 
to fix it, probably not worth while, but if it's on a daughterboard, 
then that may be worth the effort.

A lot will also depend on how easy it is to dismantle the laptop to 
repair, because the same brand names can vary a lot.  Of the ones I have 
here, the Inspiron is the worst of all, but I mainly have Precisions, 
and, of those, the M6300s are nearly but not quite as bad as the 
Inspiron, whereas with the M6700s and M6800s you just remove the bottom 
plage, two screws, and maybe the keyboard, a few more, and almost 
everything is accessible, a huge improvement on previous models.

So, if you're minded to investigate further, try the Dell Diagnostics 
first, and if you can't hear any sound there, try to obtain a service 
manual to get a sense of how difficult or easy (chance would be a fine 
thing) it might be to repair with a used part from eBay.

NB:  With Dells, the 'service' manuals are often called something that 
sounds more like a manual instructing use rather than dismantling or 
repair, for example, my Inspiron's Service Manual is simply called the 
"Owner's Manual".  You'll have to download everything you can and open 
each up to find which one is what you want.

-- 

Fake news kills!

I may be contacted via the contact address given on my website: 
www.macfh.co.uk

[toc] | [prev] | [next] | [standalone]


#182090

FromJava Jive <java@evij.com.invalid>
Date2025-02-07 17:53 +0000
Message-ID<vo5hal$3jpi2$1@dont-email.me>
In reply to#182089
On 2025-02-07 17:39, Java Jive wrote:
>
> remove the bottom plage

... or even 'plate' ...

-- 

Fake news kills!

I may be contacted via the contact address given on my website: 
www.macfh.co.uk

[toc] | [prev] | [next] | [standalone]


#182096

FromDavid <David@example.net>
Date2025-02-07 20:18 +0000
Message-ID<m0n85cFbrsiU5@mid.individual.net>
In reply to#182090
On 07/02/2025 17:53, Java Jive wrote:
> On 2025-02-07 17:39, Java Jive wrote:
>>
>> remove the bottom plage
> 
> ... or even 'plate' ...

👍

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#182095

FromDavid <David@example.net>
Date2025-02-07 20:03 +0000
Message-ID<m0n795FbrsiU2@mid.individual.net>
In reply to#182089
On 07/02/2025 17:39, Java Jive wrote:
> On 2025-02-07 17:04, Java Jive wrote:
>>
>> If absolutely no OS, Windows or Linux, can get any sound at all, that 
>> seems like a hardware problem.
> 
> One last chance, what happens when you run the Dell Diagnostics? 
> Formerly these were runnable from a CD, whence you could copy them to a 
> bootable USB, nowadays usually available via a boot option similar to 
> <F2> taking you into the BIOS  -  I'm not sure what actual key it would 
> be, but you should be able to find out from the Dell site, especially as 
> you have the laptop's service tag.
> 
> If you get no sound via the Diagnostics, then the sound is dead.  I have 
> an Inspiron model here, but it's a different model and Dells are 
> horribly confusing in that radically different hardware can share the 
> same model line name, so it wouldn't really be worth my while suggesting 
> anything based on this one, and I'm not familiar with yours at all.
> 
> What I'm getting around to suggesting is that you obtain a service 
> manual for the laptop and try to find out where the audio hardware is 
> located.  If it's on the mainboard then you'd have to swap the mainboard 
> to fix it, probably not worth while, but if it's on a daughterboard, 
> then that may be worth the effort.
> 
> A lot will also depend on how easy it is to dismantle the laptop to 
> repair, because the same brand names can vary a lot.  Of the ones I have 
> here, the Inspiron is the worst of all, but I mainly have Precisions, 
> and, of those, the M6300s are nearly but not quite as bad as the 
> Inspiron, whereas with the M6700s and M6800s you just remove the bottom 
> plage, two screws, and maybe the keyboard, a few more, and almost 
> everything is accessible, a huge improvement on previous models.
> 
> So, if you're minded to investigate further, try the Dell Diagnostics 
> first, and if you can't hear any sound there, try to obtain a service 
> manual to get a sense of how difficult or easy (chance would be a fine 
> thing) it might be to repair with a used part from eBay.
> 
> NB:  With Dells, the 'service' manuals are often called something that 
> sounds more like a manual instructing use rather than dismantling or 
> repair, for example, my Inspiron's Service Manual is simply called the 
> "Owner's Manual".  You'll have to download everything you can and open 
> each up to find which one is what you want.

"In the old days" I surely would have tried, but it isn't worth the
effort when my grandson has already replaced it with an Apple MacBook
Air and I've got more computers than I can shake a stick at!

It's been nice to meet you, Charles!  Come to ACW!

--
David

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#182101

FromJava Jive <java@evij.com.invalid>
Date2025-02-07 22:03 +0000
Message-ID<vo5vvh$3m8vm$1@dont-email.me>
In reply to#182095
On 2025-02-07 20:03, David wrote:
> On 07/02/2025 17:39, Java Jive wrote:
>> On 2025-02-07 17:04, Java Jive wrote:
>>>
>>> If absolutely no OS, Windows or Linux, can get any sound at all, that 
>>> seems like a hardware problem.
>>
>> One last chance, what happens when you run the Dell Diagnostics? 
>> Formerly these were runnable from a CD, whence you could copy them to 
>> a bootable USB, nowadays usually available via a boot option similar 
>> to <F2> taking you into the BIOS  -  I'm not sure what actual key it 
>> would be, but you should be able to find out from the Dell site, 
>> especially as you have the laptop's service tag.
 > > "In the old days" I surely would have tried, but it isn't worth the
> effort when my grandson has already replaced it with an Apple MacBook
> Air and I've got more computers than I can shake a stick at!

I can understand readily enough that you may not be bothered enough to 
dismantle an old laptop to repair it, especially if it turns out to be 
one of the ones that's a PITA to dismantle and reassemble, but there's 
no reason not to run the Dell Diagnostics.  That should be pretty easy 
to do.

-- 

Fake news kills!

I may be contacted via the contact address given on my website: 
www.macfh.co.uk

[toc] | [prev] | [next] | [standalone]


#182104

FromDavid <David@example.net>
Date2025-02-07 23:04 +0000
Message-ID<m0nhseFdef9U1@mid.individual.net>
In reply to#182101
On 07/02/2025 22:03, Java Jive wrote:
> On 2025-02-07 20:03, David wrote:
>> On 07/02/2025 17:39, Java Jive wrote:
>>> On 2025-02-07 17:04, Java Jive wrote:
>>>>
>>>> If absolutely no OS, Windows or Linux, can get any sound at all, 
>>>> that seems like a hardware problem.
>>>
>>> One last chance, what happens when you run the Dell Diagnostics? 
>>> Formerly these were runnable from a CD, whence you could copy them to 
>>> a bootable USB, nowadays usually available via a boot option similar 
>>> to <F2> taking you into the BIOS  -  I'm not sure what actual key it 
>>> would be, but you should be able to find out from the Dell site, 
>>> especially as you have the laptop's service tag.
>  > > "In the old days" I surely would have tried, but it isn't worth the
>> effort when my grandson has already replaced it with an Apple MacBook
>> Air and I've got more computers than I can shake a stick at!
> 
> I can understand readily enough that you may not be bothered enough to 
> dismantle an old laptop to repair it, especially if it turns out to be 
> one of the ones that's a PITA to dismantle and reassemble, but there's 
> no reason not to run the Dell Diagnostics.  That should be pretty easy 
> to do.

I thank you for prodding me into action, but I have already run all the 
tests I could find at Dell.

Here's one result:- https://i.ibb.co/kgqwBLbG/IMG-3158.jpg

-- 
Kind regards,
David
(Devon)

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#182108

FromJava Jive <java@evij.com.invalid>
Date2025-02-08 01:16 +0000
Message-ID<vo6b9q$3o3fj$1@dont-email.me>
In reply to#182104
On 2025-02-07 23:04, David wrote:
> 
> I thank you for prodding me into action, but I have already run all the 
> tests I could find at Dell.
> 
> Here's one result:- https://i.ibb.co/kgqwBLbG/IMG-3158.jpg

So why did you waste our collective time with this thread???!!!

Plonk!

-- 

Fake news kills!

I may be contacted via the contact address given on my website: 
www.macfh.co.uk

[toc] | [prev] | [next] | [standalone]


#182109

FromPaul <nospam@needed.invalid>
Date2025-02-07 21:49 -0500
Message-ID<vo6gni$3oq7i$1@dont-email.me>
In reply to#182108
On Fri, 2/7/2025 8:16 PM, Java Jive wrote:
> On 2025-02-07 23:04, David wrote:
>>
>> I thank you for prodding me into action, but I have already run all the tests I could find at Dell.
>>
>> Here's one result:- https://i.ibb.co/kgqwBLbG/IMG-3158.jpg
> 
> So why did you waste our collective time with this thread???!!!
> 
> Plonk!
> 

But that's just the history of diagnostic tests.

What I see in that picture, is the "typical result
of a coder not caring about their work".

One thing to check, is whether the diagnostic is running
as Administrator. Perhaps it is failing because it lacks
access to hardware registers.

There might be expectations about what kind of runtime
environment should be provided. Does it run from WinPE ?
Does it run from Safe Mode ? Are they using something
entirely different (not even Linux) for the test ?

The only diagnostic test that has ever impressed me,
was the diagnostic tests on a Sparc, in response to
flipping the switch to Test on the faceplate. When
that thing told you something was busted, it was
really busted.

I've purchased a couple diagnostics
a long time ago (for desktop computers), which looked
like "busy work" for some dev, and no clear picture that
they were intent on testing anything.

Any time a diagnostic test purports to test something
on the "critical path" for hardware, that path was
tested purely by the ability to be able to POST and boot
the computer. If you find such test items in a test list,
that tells you what percentage bullshit is in the test
suite.

Summary: Be suspicious of diagnostics. Use your head and
         analyze what they propose to test. It's pretty easy
         to spot the "busy work" versions where they threw
         in test cases that have no business being there.

         Also, be suspicious of tests which technically cannot
         be safely conducted. The SMBUS has no industry-wide
         accepted semaphore, to protect usage. Only one program can use
         the SMBUS at a time. If two programs try to use it, and
         a bus transfer is interrupted (and corrupted), that will
         invalidate the results. To safely carry out such a test,
         you need sufficient control of the runtime environment,
         so that no second program can make accesses while the
         "diagnostic" runs. Other buses, like LPC, don't have that
         characteristic.

         Sound should be test-able, as it is off to the side.
         The HDAudio bus, you could likely give that a whack, without
         side effects (this assumes there isn't a dialup networking
         chip as a second item on the bus). You would still need a
         runtime environment that is not doing register-level access
         to some HDAudio codec chip.

         Part of my job as a hardware guy, was writing enough
         tests to prove hardware worked. My programming efforts
         are a fly-speck compared to this stuff, but I've had to
         think about the isolation aspects, and preventing system
         activity from invalidating a test. Seeing as my hardware
         was brand-new, there was usually no driver competing with
         me for control. I could write my own interrupt handler
         if I wanted.

   Paul

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#182118

FromDavid <David@example.net>
Date2025-02-08 09:26 +0000
Message-ID<m0omagFiq64U1@mid.individual.net>
In reply to#182108
On 08/02/2025 01:16, Java Jive wrote:
> On 2025-02-07 23:04, David wrote:
>>
>> I thank you for prodding me into action, but I have already run all 
>> the tests I could find at Dell.
>>
>> Here's one result:- https://i.ibb.co/kgqwBLbG/IMG-3158.jpg
> 
> So why did you waste our collective time with this thread???!!!
> 
> Plonk!

I'd thought you were a decent bloke, not a plonker!

Sad. :-(

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#182122

FromFrank Slootweg <this@ddress.is.invalid>
Date2025-02-08 15:22 +0000
Message-ID<vo7uep.esc.1@ID-201911.user.individual.net>
In reply to#182108
Java Jive <java@evij.com.invalid> wrote:
> On 2025-02-07 23:04, David wrote:
> > 
> > I thank you for prodding me into action, but I have already run all the 
> > tests I could find at Dell.
> > 
> > Here's one result:- https://i.ibb.co/kgqwBLbG/IMG-3158.jpg
> 
> So why did you waste our collective time with this thread???!!!
> 
> Plonk!

  I think his attempts to drag you/us to alt.computer.workshop are
telling us that he's trolling. Is this by any chance the infamous
"boater Dave"?

  And why does he call you "Charles"?

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#182127

FromChar Jackson <none@none.invalid>
Date2025-02-08 12:08 -0600
Message-ID<777fqjpm3agquk82lip6lom34v4nbpe04c@4ax.com>
In reply to#182122
On 8 Feb 2025 15:22:45 GMT, Frank Slootweg <this@ddress.is.invalid>
wrote:

>Java Jive <java@evij.com.invalid> wrote:
>> On 2025-02-07 23:04, David wrote:
>> > 
>> > I thank you for prodding me into action, but I have already run all the 
>> > tests I could find at Dell.
>> > 
>> > Here's one result:- https://i.ibb.co/kgqwBLbG/IMG-3158.jpg
>> 
>> So why did you waste our collective time with this thread???!!!
>> 
>> Plonk!
>
>  I think his attempts to drag you/us to alt.computer.workshop are
>telling us that he's trolling.

Bingo! In other circles, David is very well known for trying to get
people mobilized while he sits back and contributes nothing. He gets a
kick out of it.

>Is this by any chance the infamous "boater Dave"?

The same, unfortunately.

>  And why does he call you "Charles"?

Sadly, I could write a book to answer that question.

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#182091

FromFrank Slootweg <this@ddress.is.invalid>
Date2025-02-07 18:42 +0000
Message-ID<vo5nmh.joc.1@ID-201911.user.individual.net>
In reply to#182088
Java Jive <java@evij.com.invalid> wrote:
> On 2025-02-07 16:03, David wrote:
[...]

> If absolutely no OS, Windows or Linux, can get any sound at all, that 
> seems like a hardware problem.

  I don't know about the OP's computer, but IIRC my UEFI has a
diagnostic for sound, so that can be used to try to rule out any OS
issues.

  The OP's computer is apparently a Dell, but it might have something
similar to HP's 'Support Assistant' which has a 'Fix audio issues'
troubleshooter.

  And, don't know about Windows 10, but Windows 11 has an 'Audio'
troubleshooter (Settings -> System -> Troubleshoot -> Other
trouble-shooters). A little akward to use, but maybe it does the trick.

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#182093

FromPaul <nospam@needed.invalid>
Date2025-02-07 14:18 -0500
Message-ID<vo5mar$3km7f$1@dont-email.me>
In reply to#182091
On Fri, 2/7/2025 1:42 PM, Frank Slootweg wrote:
> Java Jive <java@evij.com.invalid> wrote:
>> On 2025-02-07 16:03, David wrote:
> [...]
> 
>> If absolutely no OS, Windows or Linux, can get any sound at all, that 
>> seems like a hardware problem.
> 
>   I don't know about the OP's computer, but IIRC my UEFI has a
> diagnostic for sound, so that can be used to try to rule out any OS
> issues.
> 
>   The OP's computer is apparently a Dell, but it might have something
> similar to HP's 'Support Assistant' which has a 'Fix audio issues'
> troubleshooter.
> 
>   And, don't know about Windows 10, but Windows 11 has an 'Audio'
> troubleshooter (Settings -> System -> Troubleshoot -> Other
> trouble-shooters). A little akward to use, but maybe it does the trick.
> 

Part of the troubleshooting, could profit from the use of headphones.

That removes the two laptop speakers (Itchy and Scratchy) from the equation.

   Paul

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#182094

FromDavid <David@example.net>
Date2025-02-07 19:52 +0000
Message-ID<m0n6k3Fbo5sU2@mid.individual.net>
In reply to#182093
On 07/02/2025 19:18, Paul wrote:
> On Fri, 2/7/2025 1:42 PM, Frank Slootweg wrote:
>> Java Jive <java@evij.com.invalid> wrote:
>>> On 2025-02-07 16:03, David wrote:
>> [...]
>>
>>> If absolutely no OS, Windows or Linux, can get any sound at all, that
>>> seems like a hardware problem.
>>
>>    I don't know about the OP's computer, but IIRC my UEFI has a
>> diagnostic for sound, so that can be used to try to rule out any OS
>> issues.
>>
>>    The OP's computer is apparently a Dell, but it might have something
>> similar to HP's 'Support Assistant' which has a 'Fix audio issues'
>> troubleshooter.
>>
>>    And, don't know about Windows 10, but Windows 11 has an 'Audio'
>> troubleshooter (Settings -> System -> Troubleshoot -> Other
>> trouble-shooters). A little akward to use, but maybe it does the trick.
>>
> 
> Part of the troubleshooting, could profit from the use of headphones.
> 
> That removes the two laptop speakers (Itchy and Scratchy) from the equation.
> 
>     Paul

I did post (somewhere!) that I found some iPhone wired ear-buds which
are surely much the same as headphones, but heard no sound from them 
using the Dell's headphone jack.

They DID work, though, when I used them in the USB Plug-In device:-
(7J Channel Sound) https://www.ebay.co.uk/b/bn_6364124

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#182100

FromPaul <nospam@needed.invalid>
Date2025-02-07 16:31 -0500
Message-ID<vo5u3n$3m0sd$1@dont-email.me>
In reply to#182094
On Fri, 2/7/2025 2:52 PM, David wrote:
> On 07/02/2025 19:18, Paul wrote:
>> On Fri, 2/7/2025 1:42 PM, Frank Slootweg wrote:
>>> Java Jive <java@evij.com.invalid> wrote:
>>>> On 2025-02-07 16:03, David wrote:
>>> [...]
>>>
>>>> If absolutely no OS, Windows or Linux, can get any sound at all, that
>>>> seems like a hardware problem.
>>>
>>>    I don't know about the OP's computer, but IIRC my UEFI has a
>>> diagnostic for sound, so that can be used to try to rule out any OS
>>> issues.
>>>
>>>    The OP's computer is apparently a Dell, but it might have something
>>> similar to HP's 'Support Assistant' which has a 'Fix audio issues'
>>> troubleshooter.
>>>
>>>    And, don't know about Windows 10, but Windows 11 has an 'Audio'
>>> troubleshooter (Settings -> System -> Troubleshoot -> Other
>>> trouble-shooters). A little akward to use, but maybe it does the trick.
>>>
>>
>> Part of the troubleshooting, could profit from the use of headphones.
>>
>> That removes the two laptop speakers (Itchy and Scratchy) from the equation.
>>
>>     Paul
> 
> I did post (somewhere!) that I found some iPhone wired ear-buds which
> are surely much the same as headphones, but heard no sound from them using the Dell's headphone jack.
> 
> They DID work, though, when I used them in the USB Plug-In device:-
> (7J Channel Sound) https://www.ebay.co.uk/b/bn_6364124

Then the sound just isn't working.

You've proved your headphones work, and when plugged
in, the headphones don't detect anything. They should be
32 ohm headphones, and a match for an HDAudio headphone
widget output.

And you're using the OEM MaxxAudio driver, and I don't know
what else would be more appropriate than that driver.

Check for a speaker shaped icon, in the tray. If the
RealTek is installed, there should be a Speaker icon.
The speaker is sort of on a 45 degree angle, so it's partially
an "angular view of a speaker" icon. That could be the
RealTek icon.

When you click the Speaker Icon (if it is visible of course),
make sure your headphones are plugged in. The control panel
only goes to full-sized dialog, if headphones are in usage.
(The control panel needs to see at least one jack is being
used, to open up to full size.)

   Paul

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