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Re: OT: Streaming

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Newyana2 <newyana@invalid.nospam> wrote:
> On 1/10/2025 11:23 AM, Chris wrote:
> 
>> 
>>> Lots of libraries pay Hoopla but many don't want to pay Kanopy.
>>> As a library patron I get to stream up to a certain limit per month.
>>> But I've never come close to the limit because their selection
>>> just isn't that good. And now, of course, it's not working at all.
>> 
>> Again, if libraries aren't paying, what do you expect?
>> 
> 
>     You're being obtuse in your adversarialism. 

I don't snip the relevant part of a post. 

> Hoopla
> and Kanopy stream movies. Libraries set up accounts
> with them and agree to pay for each movie streamed.
> My library then tells me that I can stream X number of
> movies per month. Each time I stream a movie, my
> library pays. My taxes, in turn, pay the library costs.

I'll repeat. The library is the customer, not you. Complain to the library.


> 
>    Many libraries don't pay because they regard the cost
> as too much for the value, or for their budget. The patrons
> of those libraries cannot stream movies. I have to sign up
> using my library card ID.
> 
>  Capiche? Long story short, Kanopy is being paid if I
> watch a movie. Yet they have no humans running the
> operation, so there's no one I can ask when the movie
> doesn't stream. They only pretend to offer support,
> which is answered by software that tells the customer
> to look at the help page. If the customer persists then
> the software emails a copy of the help page troubleshooting
> guide. The strange thing is that the software is designed
> to pretend that a person is answering the email.

Sounds like they are trying to cut as many costs as possible and it isn't
actually a viable proposition. Especially, as you say, that many potential
customers find them too expensive. 

>   This is part of the problem. I tried to watch a movie
> and couldn't, but Kanopy will still be paid. From their point
> of view I used part of my allotment and it's up to me
> to actually watch it within the alloted time. Thus, I don't
> want to keep trying without knowing the fix because it's
> costing my library.
> 
> 
> 

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OT: Streaming Newyana2 <newyana@invalid.nospam> - 2025-01-05 23:21 -0500
  Re: OT: Streaming Paul <nospam@needed.invalid> - 2025-01-06 08:36 -0500
    Re: OT: Streaming Newyana2 <newyana@invalid.nospam> - 2025-01-06 10:45 -0500
      Re: OT: Streaming Paul <nospam@needed.invalid> - 2025-01-06 18:38 -0500
        Re: OT: Streaming Newyana2 <newyana@invalid.nospam> - 2025-01-06 19:33 -0500
        Re: OT: Streaming Newyana2 <newyana@invalid.nospam> - 2025-01-08 12:14 -0500
          Re: OT: Streaming Paul <nospam@needed.invalid> - 2025-01-08 13:58 -0500
          Re: OT: Streaming Paul <nospam@needed.invalid> - 2025-01-08 14:02 -0500
            Re: OT: Streaming Newyana2 <newyana@invalid.nospam> - 2025-01-08 14:51 -0500
              Re: OT: Streaming Paul <nospam@needed.invalid> - 2025-01-08 18:16 -0500
              Re: OT: Streaming Chris <ithinkiam@gmail.com> - 2025-01-09 22:27 +0000
                Re: OT: Streaming Newyana2 <newyana@invalid.nospam> - 2025-01-09 22:12 -0500
                Re: OT: Streaming Chris <ithinkiam@gmail.com> - 2025-01-10 16:23 +0000
                Re: OT: Streaming Newyana2 <newyana@invalid.nospam> - 2025-01-10 11:57 -0500
                Re: OT: Streaming Chris <ithinkiam@gmail.com> - 2025-01-10 17:12 +0000
              Re: OT: Streaming Paul <nospam@needed.invalid> - 2025-01-09 19:37 -0500
                Re: OT: Streaming Newyana2 <newyana@invalid.nospam> - 2025-01-09 22:18 -0500
                Re: OT: Streaming Paul <nospam@needed.invalid> - 2025-01-09 23:12 -0500
                Re: OT: Streaming Newyana2 <newyana@invalid.nospam> - 2025-01-10 09:17 -0500

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