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"CD drive not found" frustration

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Neither the RiscPC that I am trying to update nor my Iyonix will 
recognize their CD drives.

My Iyonix (5.18), as soon as I click on the CD on the iconbar, says:
     Message from CDFS filer:
     CD-ROM drive not found
The drive has its data and power cables connected correctly to sockets 
on the motherboard.  When I put a disc in the drive, its green LED 
flashes briefly as if to acknowledge it.  In "Configure > Discs", one 
CD drive is set.

The customer's RiscPC (4.02) has two CD drives; "Configure > Discs" is 
set accordingly.  They are connected to a Simtec 16-bit IDE interface 
in podule slot 3.  Their LEDs responded when I put a disc in each 
drive.  Click on either drive on the iconbar, and the hourglass runs 
for a good minute; eventually the same error message comes up.

What am I overlooking?  Any advice, please?


-- 
Jim Nagel                        www.archivemag.co.uk
>> "from" address is genuine but will change.  website has current one.
   See you at London?   www.riscoslondonshow.co.uk   October 27

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"CD drive not found" frustration Jim Nagel <jimnewsm10d@abbeypress.co.uk> - 2012-09-22 16:01 +0100
  Re: "CD drive not found" frustration charles <charles@charleshope.demon.co.uk> - 2012-09-22 16:48 +0100
  Re: "CD drive not found" frustration Bryn Evans <d@a.invalid> - 2012-09-22 16:50 +0100
    Re: "CD drive not found" frustration Jim Nagel <jimnewsm10d@abbeypress.co.uk> - 2012-09-23 19:05 +0100
      Re: "CD drive not found" frustration "Dave Plowman (News)" <dave@davenoise.co.uk> - 2012-09-23 19:36 +0100
      Re: "CD drive not found" frustration Andrew Wickham <ajw99uk@yahoo.co.uk> - 2012-09-23 13:32 -0700
  Re: "CD drive not found" frustration Alexander Ausserstorfer <bavariasound@chiemgau-net.de> - 2012-09-23 14:55 +0200

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