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Re: Since 12/29/2021 afternoon PST, MacBook Pro (MBP) froze hard twice minutes after waking up.

From Jolly Roger <jollyroger@pobox.com>
Newsgroups comp.sys.mac.system, comp.sys.mac.systems, comp.sys.mac.hardware.misc, comp.sys.mac.misc, comp.sys.mac.portables
Subject Re: Since 12/29/2021 afternoon PST, MacBook Pro (MBP) froze hard twice minutes after waking up.
Date 2022-01-04 18:05 +0000
Organization People for the Ethical Treatment of Pirates
Message-ID <j3jgj0Fso2aU1@mid.individual.net> (permalink)
References <CZudnf0kitKvM1L8nZ2dnUU7-UXNnZ2d@earthlink.com>

Cross-posted to 5 groups.

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On 2022-01-01, Ant <ant@zimage.comANT> wrote:
> Hello.
>
> Since 12/29/2021 afternoon PST, MacBook Pro (MBP) froze hard twice
> minutes after waking up.
>
> First one was when MBP was asleep (lid closed) and moved (cables were
> still connected) from the desk due to cleaning the room. Opened its
> lid up, relogged in the current standard(not admin)-level account, and
> used it for a few minutes. It was fine and then it froze hard.
>
> Second one was about 30 minutes ago after MBP was asleep for hours
> from its idle time. Logged in just fine and then log out of this same
> standard account back to the login screen with multiple accounts. And
> then, it froze hard right away.
>
> When MBP was frozen, its cursor (both external USB mouse and internal
> trackpad) and keyboard navigations (including LED lights) didn't
> respond. Closing and reopening lid, and disconnecting and reconnecting
> external powered USB devices didn't help at all. I even tried to
> reproduce this hard lock ups from what I remember. I doubt it is
> temperature related since it had been in the 60-70 degrees(F) indoor
> from the outdoor cold weather and rain. Right now, I'm running Disk
> Utility app's first aid to see if its internal 2 TB SSD is OK.
>
> I'm wondering if there is a hardware issue in this year old
> (12/29/2020) 13" 2020 A2251 model (MWP62LL/A) MBP. It has Intel Core
> i7 (2.3 GHz; quad-core 10th gen. i7 CPU; 8 MB; L3 cache (Turbo Boost
> up to 4.1 GHz)), 32 GB of 3733MHz LPDDR4X RAM, 2 TB PCIe-based SSD,
> Intel Iris Plus graphic, macOS Big Sur v11.6.2, etc. Using AUKEY USB C
> Hub 12-in-1 Type C Adapter for ASUS VA27DQSB 27??? 1080P monitor's
> HDMI and a very old MS USB mouse. 
>
> Is there anything else to try before going to an Apple store to
> diagnose and fix? I assume warranty extended since it was from
> 12/29/2020. :( Thank you for reading and hopefully answering soon. :)

You should give a detailed list of which USB (and other) devices are
connected when the machine freezes. It's possible a driver related to
one of those devices is experiencing issues when waking from sleep.

As others have mentioned already, regardless of warranty status, Apple
support, will happily work with you for free over chat, phone, or in
person at your local Apple retail store to resolve your issue. Just
start here and follow the prompts: <https://support.apple.com/contact>

-- 
E-mail sent to this address may be devoured by my ravenous SPAM filter.
I often ignore posts from Google. Use a real news client instead.

JR

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Thread

Since 12/29/2021 afternoon PST, MacBook Pro (MBP) froze hard twice minutes after waking up.  ant@zimage.comANT (Ant) - 2021-12-31 19:28 -0600
  Re: Since 12/29/2021 afternoon PST, MacBook Pro (MBP) froze hard twice minutes after waking up. ant@zimage.comANT (Ant) - 2021-12-31 20:10 -0600
    Re: Since 12/29/2021 afternoon PST, MacBook Pro (MBP) froze hard twice minutes after waking up. David Brooks <David@geemail.invalid> - 2022-01-01 10:05 +0000
      Re: Since 12/29/2021 afternoon PST, MacBook Pro (MBP) froze hard twice minutes after waking up. Steve Carroll <frelwizzen@gmail.com> - 2022-01-01 02:47 -0800
      Re: Since 12/29/2021 afternoon PST, MacBook Pro (MBP) froze hard twice minutes after waking up. YK <youkidding@yahoo.com> - 2022-01-01 18:16 -0500
      Re: Since 12/29/2021 afternoon PST, MacBook Pro (MBP) froze hard twice minutes after waking up. Wolffan <akwolffan@zoho.com> - 2022-01-01 20:00 -0500
      Re: Since 12/29/2021 afternoon PST, MacBook Pro (MBP) froze hard twice minutes after waking up. gtr <xxx@yyy.zzz> - 2022-01-04 01:38 +0000
        Re: Since 12/29/2021 afternoon PST, MacBook Pro (MBP) froze hard twice minutes after waking up. David Brooks <David@geemail.invalid> - 2022-01-04 07:53 +0000
    Re: Since 12/29/2021 afternoon PST, MacBook Pro (MBP) froze hard twice minutes after waking up. YK <youkidding@yahoo.com> - 2022-01-01 19:12 -0500
      Re: Since 12/29/2021 afternoon PST, MacBook Pro (MBP) froze hard twice minutes after waking up. ant@zimage.comANT (Ant) - 2022-01-02 08:51 -0600
      Re: Since 12/29/2021 afternoon PST, MacBook Pro (MBP) froze hard twice minutes after waking up. gtr <xxx@yyy.zzz> - 2022-01-04 07:19 +0000
    Re: Since 12/29/2021 afternoon PST, MacBook Pro (MBP) froze hard twice minutes after waking up. Wolffan <akwolffan@zoho.com> - 2022-01-01 19:53 -0500
      Re: Since 12/29/2021 afternoon PST, MacBook Pro (MBP) froze hard twice minutes after waking up. ant@zimage.comANT (Ant) - 2022-01-02 08:54 -0600
        Re: Since 12/29/2021 afternoon PST, MacBook Pro (MBP) froze hard twice minutes after waking up. ant@zimage.comANT (Ant) - 2022-01-02 10:33 -0600
          Re: Since 12/29/2021 afternoon PST, MacBook Pro (MBP) froze hard twice minutes after waking up. ant@zimage.comANT (Ant) - 2022-01-03 21:20 -0600
            Re: Since 12/29/2021 afternoon PST, MacBook Pro (MBP) froze hard twice minutes after waking up. ant@zimage.comANT (Ant) - 2022-01-31 14:31 -0600
              Re: Since 12/29/2021 afternoon PST, MacBook Pro (MBP) froze hard twice minutes after waking up. ant@zimage.comANT (Ant) - 2022-01-31 21:48 -0600
                Re: Since 12/29/2021 afternoon PST, MacBook Pro (MBP) froze hard twice minutes after waking up. Jolly Roger <jollyroger@pobox.com> - 2022-02-01 06:07 +0000
                Re: Since 12/29/2021 afternoon PST, MacBook Pro (MBP) froze hard twice minutes after waking up. ant@zimage.comANT (Ant) - 2022-02-01 17:53 -0600
                Re: Since 12/29/2021 afternoon PST, MacBook Pro (MBP) froze hard twice minutes after waking up. ant@zimage.comANT (Ant) - 2022-02-01 22:49 -0600
                Re: Since 12/29/2021 afternoon PST, MacBook Pro (MBP) froze hard twice minutes after waking up. ant@zimage.comANT (Ant) - 2022-02-01 04:26 -0600
                Re: Since 12/29/2021 afternoon PST, MacBook Pro (MBP) froze hard twice minutes after waking up. ant@zimage.comANT (Ant) - 2022-02-01 22:54 -0600
  Re: Since 12/29/2021 afternoon PST, MacBook Pro (MBP) froze hard twice minutes after waking up. gtr <xxx@yyy.zzz> - 2022-01-04 01:46 +0000
    Re: Since 12/29/2021 afternoon PST, MacBook Pro (MBP) froze hard twice minutes after waking up. ant@zimage.comANT (Ant) - 2022-01-03 21:16 -0600
      Re: Since 12/29/2021 afternoon PST, MacBook Pro (MBP) froze hard twice minutes after waking up. gtr <xxx@yyy.zzz> - 2022-01-04 07:10 +0000
        Re: Since 12/29/2021 afternoon PST, MacBook Pro (MBP) froze hard twice minutes after waking up. ant@zimage.comANT (Ant) - 2022-01-04 21:08 -0600
      Re: Since 12/29/2021 afternoon PST, MacBook Pro (MBP) froze hard twice minutes after waking up. gtr <xxx@yyy.zzz> - 2022-01-04 07:10 +0000
        Re: Since 12/29/2021 afternoon PST, MacBook Pro (MBP) froze hard twice minutes after waking up. ant@zimage.comANT (Ant) - 2022-01-04 21:08 -0600
  Re: Since 12/29/2021 afternoon PST, MacBook Pro (MBP) froze hard twice minutes after waking up. Jolly Roger <jollyroger@pobox.com> - 2022-01-04 18:05 +0000
    Re: Since 12/29/2021 afternoon PST, MacBook Pro (MBP) froze hard twice minutes after waking up. ant@zimage.comANT (Ant) - 2022-01-04 21:18 -0600
      Re: Since 12/29/2021 afternoon PST, MacBook Pro (MBP) froze hard twice minutes after waking up. Jolly Roger <jollyroger@pobox.com> - 2022-01-05 15:59 +0000
        Re: Since 12/29/2021 afternoon PST, MacBook Pro (MBP) froze hard twice minutes after waking up. ant@zimage.comANT (Ant) - 2022-01-05 17:38 -0600
          Re: Since 12/29/2021 afternoon PST, MacBook Pro (MBP) froze hard twice minutes after waking up. Jolly Roger <jollyroger@pobox.com> - 2022-01-06 14:50 +0000
  Re: Since 12/29/2021 afternoon PST, MacBook Pro (MBP) froze hard twice minutes after waking up. ant@zimage.comANT (Ant) - 2022-01-07 05:45 -0600

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