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Re: mobile number

Cross-posted to 2 groups.

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Gerry <gerry@not.here> wrote

> I am feeling emotionally and physically drained after the following and 
> was wondering if anyone had any advice on what to do from here.

Set fire to yourself, 'max'

> Here's my story.

> On 3 occasions over the last 6 weeks I have had someone who stole my 
> identity, using Optus Live Chat requested for my number to be moved to a 
> new sim, then used my number to get into my PayPal and eBay accounts to 
> try to buy iPhone's.
>
> I had my mobile number stolen on 31/03/17, 04/04/17 and 03/05/17, each 
> time the theft used my number to change the passwords on my PayPal and 
> eBay accounts, then tried to deposit money into my PayPal from my bank 
> accounts. When i got back into my eBay account each time, iPhone's were in 
> the search history. The theft had saved email addresses and even two 
> residential addresses into my PayPal account.
>
> Optus say they have done nothing wrong and that each time my correct ID 
> was provided into doing the sim replacement, so for all they know it was 
> me.
>
> After the second time on 04/04/17, I was advised by an Optus employee to 
> strengthen the security on my account to add my driver's licence number to 
> my account, and it would have to be provided any time any enquiries on the 
> account were made. On the third time 03/05/17, on Live Chat, the employee 
> never asked for my driver's licence number as part of ID check and again, 
> a sim replacement was issued.
>
> Now, Optus have come back with that it met the ID requirements on my 
> account and driver's licence number isn't a legal requirement. All I get 
> is a "we have to meet privacy standards and those were met as far as we 
> are concerned.'
>
> I questioned Optus, why they couldn't put a red flag on my account and not 
> issue a sim replacement unless in store with a photo ID, but was told 
> there system doesn't allow them to do that. For them, as long as you have 
> the right ID, then they will go ahead and process any requests via Live 
> Chat.
>
> After the third time, I have had to change my number. I feel as though 
> Optus doesn't take identity theft seriously and that sim replacements 
> shouldn't be allowed to be done via Live Chat so easily. Now I no longer 
> use my real name online, nor do I put my real name and mobile number 
> anywhere together.
>
> As long as you know someone's full name, birth date and mobile number then 
> you can have a new sim issued on their account.
>
> Any advice would be appreciated.. Thanks in advance 

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mobile number Gerry <gerry@not.here> - 2017-05-22 19:43 +1000
  Re: mobile number "Rod Speed" <rod.speed.aaa@gmail.com> - 2017-05-22 19:55 +1000
    Re: mobile number F Murtz <haggisz@hotmail.com> - 2017-05-22 22:45 +1000
      Re: mobile number "Rod Speed" <rod.speed.aaa@gmail.com> - 2017-05-23 06:42 +1000
      Re: mobile number felix <felix@real_felix.invalid> - 2017-05-23 10:08 +1000
        Re: mobile number FMurtz <haggisz@hotmail.com> - 2017-05-23 20:53 +1000
  Re: mobile number DBR <DBR@NOTHANKS.com.au> - 2017-05-22 19:31 +0930
  Re: mobile number Sylvia Else <sylvia@not.at.this.address> - 2017-05-23 11:57 +1000
    Re: mobile number "Rod Speed" <rod.speed.aaa@gmail.com> - 2017-05-23 14:20 +1000
  Re: mobile number Sylvia Else <sylvia@not.at.this.address> - 2017-05-27 12:00 +1000
    Re: mobile number "Rod Speed" <rod.speed.aaa@gmail.com> - 2017-05-27 13:50 +1000

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