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Re: Nice to see

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Hallo DMcCunney,

Thanks. Nice to hear a voice of reason :-)

Feelings of nostalgia aren't very helpful if you have a company and try
to sell a product. You want an environment for your support efforts that
doesn't put off clients with threads full of personal feuds, slander and
invectives.

AFAIK 4dos support started in BBS message boards, where the operator
generally had a keen eye on manners of his clients. This was closely
followed by a managed 4DOS support board on Compuserve, where the
legendary Mike Bessy was responsible for support of 4DOS.

So far, so good. A certain amount of control was possible (and mostly
unnecessary, because people tended to behave. They weren't anonymous in
those days).

Then came usenet, and Eternal September, and a massive amount of new
users without respect for netiquette or even basic politeness flooded
the net. Mike Bessy's personality was such that he sometimes told stupid
people that they did something stupid, which could then erupt into a
long flame war.

Does anybody know of any company still offering official support on
Usenet? I think the decision to move support to a managed forum was
regrettable from my personal viewpoint, but inevitable from a business
point of view.



> On 7/8/2015 6:19 AM, CRNG wrote:
> 
>> I still can't figure out why anyone would prefer a proprietary labor
>> intensive forum over a news group.  I just don't see the advantage.
> 
> It depends upon the forum and the newsgroup.
> 
> If you are the author of software you provide online support for, how 
> many different places do you monitor to make announcements, note 
> problems, and answer questions?  Especially since time spent doing that 
> is time *not* spent writing and debugging code, and getting new software 
> out the door.
> 
> JP Software seems to be a one man shop these days, and I can't blame Rex 
> for setting up a server and vBulletin for web forums to give him one 
> thing to look at, and the web forums can be used by anyone with a decent 
> browser.  I don't find them all that hard to navigate and use.
> ______
> Dennis
> 


-- 
Herzliche Grüße,

* Klaus Meinhard *

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Nice to see CRNG <noemail@atthisdomain.gov> - 2015-06-14 06:45 -0500
  Re: Nice to see Stan Brown <the_stan_brown@fastmail.fm> - 2015-06-14 08:51 -0400
    Re: Nice to see CRNG <noemail@atthisdomain.gov> - 2015-06-14 18:52 -0500
      Re: Nice to see Klaus Meinhard <k_meinhard@gmx.de> - 2015-06-15 09:24 +0200
        Re: Nice to see CRNG <noemail@atthisdomain.gov> - 2015-06-15 03:08 -0500
          Re: Nice to see DMcCunney <dennis.mccunney@gmail.com> - 2015-06-17 19:42 -0400
        Re: Nice to see Stan Brown <the_stan_brown@fastmail.fm> - 2015-06-15 07:29 -0400
          Re: Nice to see Klaus Meinhard <k_meinhard@gmx.de> - 2015-06-15 14:03 +0200
  Re: Nice to see David Solimano <david@solimano.org> - 2015-07-07 20:20 -0400
    Re: Nice to see CRNG <noemail@atthisdomain.gov> - 2015-07-08 05:19 -0500
      Re: Nice to see Stan Brown <the_stan_brown@fastmail.fm> - 2015-07-08 07:10 -0400
      Re: Nice to see Axel Berger <Axel_Berger@B.Maus.De> - 2015-07-09 09:14 +0200
        Re: Nice to see CRNG <noemail@atthisdomain.gov> - 2015-07-09 13:04 -0500
      Re: Nice to see DMcCunney <dennis.mccunney@gmail.com> - 2015-07-09 23:12 -0400
        Re: Nice to see Klaus Meinhard <k_meinhard@gmx.de> - 2015-07-10 09:52 +0200
          Re: Nice to see DMcCunney <dennis.mccunney@gmail.com> - 2015-07-11 03:44 -0400
            Re: Nice to see Klaus Meinhard <k_meinhard@gmx.de> - 2015-07-12 10:32 +0200
              Re: Nice to see gazelle@shell.xmission.com (Kenny McCormack) - 2015-07-13 02:09 +0000
      Re: Nice to see DMcCunney <dennis.mccunney@gmail.com> - 2017-04-19 20:33 -0400
        Re: Nice to see Klaus Meinhard <k_meinhard@gmx.de> - 2017-04-21 08:34 +0200

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